Bad experience with the internet rep. Low ball offer on a loaded Outback only to be told the car was already taken after driving there and test driving. Sent in a new price request on different car same color and options. Got quote 10k higher on the same car I test drove that was supposedly suddenly taken. Beware of bait and switch e pricing tactics!! read more

Went to buy a car and meet with their top sales Rep Alex. Nice guy however never got the feeling that he was interested in helping me from start to finish. He was more interested in customers that was going to leave with a car that very minute. I went back into see if I could get some additional questions answered I was directed to the sales manager and got the same service and experience (rushed) I'm not sure how this dealership won a customer experience award!! My experience was very disappointing! read more

After coming back and waiting to see someone a non-sales associate took us out. We were told we'd wait 10-15 to meet with a sales associate. We waited. And waited. And even though half the place was empty since it was 5:15, still no one came. After 50 minutes we walk out. No one noticed. And we were set to buy the car in cash. What a shame. We're off to find a new Subaru dealership. read more

Pretty disappointed that after over a month i have not heard back about the 2015 Crosstrek. I came into the dealership in January and was told they were not in to test drive but would get a call in 10 days. It has been a month now and not only has the internet sales manager not called me like he said he would, he hasn't returned my voicemail's ( 3 to be exact) I planned on purchasing a car this saturday, so my buisness will be taken elsewhere. if you want to buy a car you shouldnt have to chase someone down. Its pretty crazy. read more

I am disappointed in Subaru all around. The fact the car has a dangerous issue 2 weeks after we buy it, "policies" that one subaru dealer can't work with another subaru dealer, the service person calling me to tell me what was wrong with the car then calling my husband to tell him he gave me the wrong information and the car is fine, they found nothing wrong with the car. Yet my husband was driving and all dashboard lights lit up and he lost power steering. The technician told my husband maybe he wasn't driving the car right. I didn't know there was a secret to driving a Subaru. Subaru did say they will pay for the car we had to rent. That is why I have the extra star, but as of now I would not buy another subaru. Especially not from Ramsey or Wayne. read more

I leased a new car last night from Ramsey Subaru and it was a great experience. The salesperson helping me was Alex and he couldn't have made the process any easier. From the car selection which was as easy as it was fun to the financing with contagiously enthusiastic Shane, I can't wait to do it again. Everything was ready when I got there and the monthly payment I was quoted was what I signed. I'll definitely be reaching out to Alex once my lease is up as I was given the attention I needed and treated in a courteous manner. That is the standard that Alex met and certainly went above and beyond that to make my car buying experience an excellent one. read more

I made an appointment to test drive a 2017 WRX but when I arrived at the dealership Alex advised me that they DO NOT ALLOW CUSTOMERS TO TEST DRIVE THE NEW WRX OR STI! How do they expect a customer to purchase a car without test driving it?! I ended up test driving a 2015 WRX instead and the test drive consisted of back roads (to see 2017 model in a lot) and about a minute on route 17... not at all adequate to get the feel of the car. They knew what car I wanted to test drive when I made the appointment, so they were just wasting my time! They use sleazy sales tactics and I will never go back. Had they been up front and respected my time, I would not have ruled them out. Has anyone noticed that these reviews are all either 1 star or 5 stars with hardly anything in between? Hmmmm.... read more

We bought a car from this dealer and the service we received from Max our salesperson was extremely unprofessional, disrespectful and shameful! The customer service was poor from start to finish. We had to wait for the car to be detailed even after notifying Max that we would be picking up the car. When we asked who was detailing the car, Max responded that "Some Spanish guy" on the other side was doing it. I was so disturbed to hear this racist comment, I made it a point to ask Jesus his name and refer to him as such. He gave numerous excuses why he could not reschedule a test drive, which I only had the opportunity of doing the day or purchasing. At times, it felt as if they were doing us a favor by selling us the car! On top of the horrible service we received, look what we got in the mail attached to our new license plates!!!!! They forgot to remove a post it note which says "Please call and let him know his plates are here and to come pick them up. I don't like him". The note was from Max to his assistant regarding his dislike for my husband!!!! When we called the Corporate office, the Representative was speechless when we read the note to her. She was in disbelief and embarrassed that the salesperson Max represented Subaru. So ironic, the number one goal that they strive to achieve is customer service... go figure. read more

Ramsey Subaru - Car Dealers Near Me - Ramsey, New Jersey

This Subaru dealer really takes care of their customers. From the initial buying experience to the customer service and vehicle service Ramsey Subaru really stands out. I must say that a lot of the credit must go the Clayton, who I bought both my Subies from. A decent down to earth no b s car dealer is hard to find. read more

The guys at Ramsey Subaru hit a homerun by meeting my expectations. I have had my share of bad experiences with dealerships before, but this place was very well managed. The sales representative I dealt with, Michael Pandolpheli, was truly customer focused and got in my car of choice in no time - seriously. The car was ready Wednesday, the 28th of October - I was in and out of the place in less than 15 minutes - now this is how a dealership should work. Furthermore, Michael came out in drenching rain and explained quite a few of the options on my new Impreza. Now I know where my next Subaru will come from... Thanks Michael read more

I had a hard time finding a 2015 Outback until I got connected with Alex P. at Ramsey Subaru. I'd been shopping for 2 new vehicles for several weeks and had terrible experiences at Toyota, Dodge and other dealerships with poorly trained Sales reps, pricing games, bait and switch tactics, etc. Alex was proactive, responsive, detail-oriented, flexible and honest. The negotiation process was painless and Alex went the extra mile to make the vehicle delivery process a breeze. Love the car and would definitely buy/lease from Ramsey again. This is not my local dealer but it was worth the drive. read more

Never again - bought a certified used car - the car was not touched from turned in from lease- they had it for 2 weeks - no new tires, just threw in matts, no redoing brakes. The were extremely rude. And to top it off empty tank of gas! read more

If you're in the market for a new Subaru: do yourself a favor, skip all the bs, and go straight to Ramsey Subaru. I recently purchased a new 2017 WRX. I talked with several dealers in the North Jersey area via email and got their "OTD" prices. Manny (internet sales) gave me the cheapest price by over 1k. I asked the other dealers if they could beat the price I was given at Ramsey and simply put, they could not. One salesman even said "A $1,000 difference is a bit of a red flag- I would just double check that we are discussing the same vehicle." I had a feeling I'd be purchasing from Ramsey so I went there first; I wasn't wrong. When I arrived at the dealership, I was approached by Steve Rouhana (sales rep) and he immediately established a level of comfort. Guidance was provided every step of the way. The WRX was already parked out front so I could immediately take a look at it. We talked numbers for a little bit and quickly reached a deal. Go see Steve if you're in the market. Nothing but good things to say about this dealership. In today's world, not every business understands the concept of customer service and how important it is; these guys do. You have a customer for life! read more

I found Clayton, the sales manager, on a WRX enthusiast forum. Hands down the guy knows how to set up a deal. If you are in the market for a WRX you MUST... ABSOLUTELY MUST go to Ramsey. No dealer in NY, NJ, or CT can touch their inventory numbers or pricing. I drove all the way from central Long Island to Ramsey, NJ to get this car. That's 55 miles/90 minutes... No local dealer in NY could touch this deal with a 10' pole. I got a quote over emails (I had driven the car before locally and knew what I was looking for) and when I arrived I met with my salesman Dan Willis. We spoke for about 10 minutes in the showroom while Mike the Finance Manager put the deal together. As I transitioned to Mike's office Dan made sure the car was gassed, detailed, and prepped for delivery. After signing documents for maybe 5 minutes I was given my keys and shown to my new WRX in the garage. From there I was introduced to Jose who setup my infotainment system, Bluetooth, Navigation, and explained all the features of the car. I was maybe in the dealership a total of 1 hour. I've bought 4 cars in my life and by far this was the fastest, easiest, and best experience I have EVER had inside of a car dealership. They're not sharks, they're not out to screw you. They're people who understand what you need and do their absolute best to get it to you. read more

having visited a few dealers, we decided to go with Ramsey for our first Forester. Ramsey by far has the most inventories and the best pricing. we worked with Max, he is extremely helpful in terms of pricing, matching your choice, and smooth and easy transaction. Max also helped deliver our Forester from Ramsey to downtown Jersey where we live. we highly recommend Ramsey Subaru. read more

We went to test drive a 2018 Outback. When we arrived the car was dirty inside and out, still we were interested as we had been looking for this model for a while and the price seemed reasonable. The salesman provided us with a cost breakdown outlining taxes, fees, and the finally price. After some negotiation, he offered us $500 off the car if we were to leave a deposit that day. We agreed to the finally price and left the deposit. After we gave him out credit card, he came out with the paperwork to which he had added an additional $499 in fees for cleaning and maintaining the vehicle. The bottom price was presented in such a way that our $500 deposit made it look like the price we had agreed to. After we got home and reviewed the paperwork we realized they were not giving us the price that we had agreed to. We emailed the salesman to show him his mistake thinking it was an honest one, but he responded saying it was standard to charge $499 to clean the vehicle and sorry he forgot to mention it while we were negotiating. Needless to say, we walked away from this dirty dealer and strongly recommend others do the same. read more

Thanks to Chris Wallin for the excellent service today. My husband and I bought our first vehicle - the 2015 Subaru Forester - and Chris spent several hours with us walking us through the process, payments and car features. We are thrilled with our purchase, got an excellent deal and even better service and would highly recommend Ramsey to anyone in the market for a new car. Well worth the trek from Brooklyn! read more

If I could give zero stars I would. Horrible customer service. Our sales guy new nothing about pricing or the cars. We walked out and went to Emerson Subaru and bought a car from John Clarke (excellent guy) 10 minutes later. Don't go! Not sure how they made it to top dealership with a staff like that. read more

My first experience with their sales team and it was perfect. No pressure, excellent pricing, got the exact car I wanted.

Robert W. of Ramsey Subaru replied to my review. Great to see that they still have been a huge disappointment. Rather than owning up to their misdiagnosis of my problem, they stand by the "its your safety that is our primary concern, so we suggested replacing everything and charging you a fortune." Meanwhile, it looks like Robert W. is overlooking the fact that they also didn't fix the wheel stud I paid them for. If you are concerned for my safety, shouldn't you ensure the stripped wheel stud was fixed? Wouldn't it be a danger to me if my wheel fell off while driving because one of my lug nuts was not properly secured to the wheel stud, due to it being stripped? Glad to see that a representative from Ramsey Subaru is showing publicly how poorly their business operates from a customer service perspective! read more

I was going to give this place 4 stars but thinking on one general person at that place, I said no...You're getting 3. I drove an hour to this dealership for one car that I saw advertised, it was kind of a swing for me because they had not uploaded a picture yet and the vehicle was used. I called to confirm beforehand if it was available and spoke with Mike, he told me to just ask for him when I arrived. When I got there, apparently everyone was interested in buying cars because the place was packed. I stood there for 20 minutes before anyone acknowledged me, part of this I blamed my boyfriend for because if I were alone, any salesman would have loved to take advantage of me. I watched people who had entered after me get helped immediately which was not very nice as we stood there waiting and the multiple failed attempts at waving someone down. Finally, the guy at the counter asked...We said we were there to see a car and the guy we had spoke to Mike. They told us he was out giving a test drive and would be with us shortly....an hour later... We went back up to the front and said we didn't need to see Mike and that any salesman would do. They told us that Mike would be with us shortly. 10 minutes later good ol' Mike showed up. I understand how incredibly busy it was, so the wait (an hour and 10 minutes) was fine. Mike was a no bullshitter, he immediately remembered who I was and grabbed the car to take it for a test. He was super nice through the whole process of it, even when it came to what I believe were ridiculous fees added on to the cars original price that up'ed it to 1,400$ more than the tagged price. I was able to talk him down for some of that cost. He tried getting us to finance through their co-partnership with another bank and refused since we had already had a loan with the bank we had been established with for a very long time and had amazing rates for. He didn't try to push any further. All was going well. We ended up in a room with another guy to finalize the process, this is where the stars get knocked off. At this point it had been 2-3 hours into the process. I don't remember the guys name because he didn't leave a good impression. He was beyond rude, talked down to us, and kept trying to push extra insurance and financing from their dealership, when we declined the first time we just simply mentioned our bank had already taken care of all of that for us. With an attitude he states "from what I know, *insert bank* doesn't do any of that". Well sir, what I'm trying to say is I don't want your crap and I don't want to finance through you. I left to go charge my phone and my boyfriend didn't have a very nice time with this guy alone. Rude, attitude, and insulting. You work for customer service, you'd think he would have been a bit nicer that I was one of the few that had actually bought a car that day. Most people I saw walking in and out weren't serious buyers. So we went back to the waiting area and....waited. 4 hours...4 hours at that place and I was finally able to take my car home. Overall, expect a long wait. I definitely recommend asking for Mike, be wary of the snotty noised brat who finishes the paperwork that feel entitled because he has his own office. read more

I picked up my special order Subaru Forester this week and couldn't be happier. Alex my salesmen kept me in the loop throughout the whole wait time and nailed the waiting period within a week. He even called me after my purchase to make sure I was happy. I don't live in the area but for the best price I could find and excellent service it was worth the trip. read more

We bought our new 2013 Subaru Impreza with Alex's help, and we had a wonderful experience buying our car! Alex made the buying process informative, stress-free, and pressure-free, as buying a new car should be! I highly recommend Ramsey Subaru and their wonderful staff for a new Subaru! read more

If you are looking for a new Subaru I highly recommend visiting Alex at Ramsey Subaru. The dealership is no haggle and no nonsense. Alex is highly professional and has your interests and concerns in mind. He works with you and extremely fair. I have just purchased my second car from him. read more

Do not go here for auto work. I have never left this place with the proper work done on my car. (Literally, I had work done here 5 times and each time nothing was fixed) I stopped going for a year but tried again recently for a more serious job. $1500 later a few things were replaced and nothing was repaired - same symptoms continued. Ended up being a simple $150 fix that I discovered but had to make 4 additional trips here to have them agree this was the problem. Thanks for not fixing anything and costing me 10X more than it should have, again... read more

I had a wonderful experience at Ramsey Subaru. I dealt with Adam, and he was very kind, patient, and knowledgeable of the different models. He let me test drove 2 cars and there was never any pressure. He was very honest and worked hard to get me a great deal. He was truly the nicest salesperson I've ever rest with. Everyone at Ramsey Subaru were friendly and made me feel very welcome. I would recommend this dealership to anyone considering a Subaru. I would definitely come back. Thank you Adam! read more

Completely disappointed with the sales person who took care of my daughter today. She went in to test drive a pre owned car and would have been ready to purchase it today. The price on line was as listed, but then the fees were piled on top. First was the typical fee to go to DMV ($300), then the prep fee ($500) and then the actual costs to transfer title and register. The sales person estimated those to be $250. The actual per the DMV web site is about $106. I offered to buy the car today if the prep fee was waved and was told it was a mandatory charge. I offered to take the car as is - no prep needed by the dealer. And of course that was turned down. Business must be good for someone to walk away from a firm sale. Time for us to keep looking elsewhere. read more

Bought my car from Steve in February 2016 and couldn't have been easier. Just hit 3,900 and had an issue with the brake light switch. Dillon got me going over the phone and I brought it in that day. They fixed it while I waited and their waiting room is stocked with snacks and a coffee machine as well as cable TV. read more

Alex Petrushin went above and beyond to be of assistance to his customers. Very pleasant experience.

Recently purchased our new car from Ramsey Subaru with zero complaints! Stan was our salesman and he was great. He was not that stereotypical pushy car salesman, and he helped us get exactly the car we were looking for! Very pleasant to work with. Chris, the gentleman that showed us how to work everything in the car, was super thorough and really nice. Very satisfied with our experience! read more

My name is Josh Jacobson. I appreciate all feedback good and bad. If you would like to discuss anything please feel free to contact me at 201-327-0070. Thanks for the opportunity. read more

I would love to write a review on Ramsey Subaru itself but I am unfamiliar with them as a whole. My review specifically targets Clayton Mantell, who offered me an amazing deal on a 2015 WRX. He was open, up front about pricing, knowledgable, and I purchased a car from him within 15 minutes (over the phone). I did not even have to step foot into the dealership which is incredible given the other experiences I've had with Long Island Subaru dealerships. It was just an absolutely different car buying experience. I couldn't be happier. I will update this post if issues arise from delivery or other aspects of the dealership that I will have to deal with when the vehicle arrives. read more

We started at another dealer but were told that the Subaru forester did not come in Silver with black interior in the premium package. We were going to buy a car we didn't want but tried calling the Ramsey Subaru dealer and are incredibly glad we did. the entire experience was much better from how knowledgable the salesman was to how accommodating all the support personnel were to us. Josh was able to locate the car we wanted and had it waiting when we arrived the next morning. We were able to register the car in another state saving us hundreds of dollars. Finally the price was even less expensive. Ask for Josh or Kyle to ensure that you are in good hands. read more

While car shopping, I visited many dealerships in NJ, including several Subarus. Ramsey was my favorite and the one I ended up buying from. The reasons are quite simple. The sales/inventory manager, Alex Petrushin, was a no-nonsense, no-BS person, who: --gave me an 'e-price' that was better than what I was finding when I visited dealerships in person (no "I have to check with the manager" BS) --made the process as unstressful as possible Alex is a true pro. He doesn't pressure you; nor does he waste your time. He's uber-efficient and helpful. After I did the main paperwork, he called my insurance company for me and handled the first part of the call to save time. I appreciated this, too. If you want a Subaru, definitely e-mail Alex for an e-price and then, stop in. I'm sure you'll end up with car you wanted at a great price! :) read more

Very poor service. Sales department personnel not responsive and arrogant. I recommend Liberty Subaru if you need sales or service in Northern NJ read more

Customer service is terrible if they know you are just shopping for car they don't even bother themselves to help you what a joke there are a lot dealers in Ramsey read more

I've bought two Subarus (2014 Crosstrek and 2015 Forester) from Ramsey in the past two years. Did a bunch of research on local dealerships, made a couple visits to dealerships, and then chose Ramsey mostly because Alex Petrushin was straightforward, and honest and the numbers we closed the deal on both were very fair. Buying a car is a pain in the ass but with Alex is was a relatively pleasant experience. Keep up the good work! read more

By far one of the worst experiences I have ever had. Bought a car and I have so much remorse I'm a single parent whose son was just deployed and they use that to their advantage. My first warning sign should have been when they raised the APR on me without telling me. By luck I noticed it on the form and the finance manager nicely explained that I was incorrect but he fixed it anyway. I signed a contract electronically without knowledge of it being a sales contract. I was told it's regular paperwork it wasn't until I got home I noticed that the price of the vehicle was increased. So please buyer beware if anyone is going to this dealership please keep in mind their deceptive practices for you to sign their documents. I'm quite embarrassed of what happened to me. But I do not want this to happen to anyone else. You'll hand sign the unimportant paperwork but they're your electronic signature on a sales contract. read more

Overpriced, careless and don't take responsibility! Don't use night drop off. My car was scratched up, they refuse to take any responsibility (pointing to some fine print on the envelope that clears them in case something happens to your car.) I dropped it off at night for just a quick and regular oil change with the check mark next to "call me before performing any services." They called in the morning just to say they noticed it's scratched up (in their care) and will now start the oil change. Upset about the news, I came in later to pick it up and was met with very indifferent and nonchalant attitude from the service writer. I asked what will they be doing about the damage and was told they will review the security cameras on Monday (it was Saturday) and get back to me with some resolution. I was given the bill for close to $60 for just an oil change which I requested to be regular not synthetic. They performed synthetic and said my car required it. Shouldn't this be communicated BEFORE the service??? Manager Jon never called me back. I had to track him down with multiple phone calls, only to finally get "there is nothing we can do, we're not responsible for customer's vehicles while they're parked in our lot." Needless to say I will never be going back and I'll be sure to share my experience with Better Business Bureau and maybe some local news channel. Don't waste your money, there are many better choices for your car repairs! read more

This review is for the Ramsey Subaru service department which is located off site from the dealership at 27 McKee Drive. We have been visiting the Ramsey service department for 2 years now for all of the basic maintenance of our 2014 Outback. These people are so honest and helpful. It has been quite honestly the best experience we've ever had with a mechanic shop. I would highly recommend these guys! Very affordable synthetic oil change and they still offer a complimentary wash. read more