I came from Palm Springs since a Boot Barn employee recommended us this shop, I was informed once I…read moregot here hats start at about $300. I would've loved more affordable options but I did find kids hats and they fit perfectly. I bought 3 hats, my husband ended up buying one and too and got them all branded. I loved the attention to detail we were given and it was a wait to get them shaped and branded but the drive was worth it. The kids hats cost me about $118 each just fyi. I was informed the straw hats a more affordable than the felt and beaver hats

Came in for the first time asking if they could stretch a hat slightly for me. The first person who…read morehelped me said it couldn't be done, but thankfully the gentleman working at the steamer offered to try his best. I let him know I would truly appreciate anything at all, even the smallest stretch. He was able to do just enough to make the hat fit perfectly for my dad, who hasn't been able to wear it for about five years. That small adjustment meant a lot, and I'm so grateful he took the time to help. My only recommendation would be to allow customers the option to take the risk on adjustments they're willing to try before turning them away. I completely understand the hesitation from the first employee, but sometimes it's not just about what you say, it's how you say it. A little willingness and kindness can go a long way with customers.

Had a wonderful, easy experience with Marisol. She's super pleasant and has a great eye. Just…read moreneeded basic blacks this time, but I will definitely be back for the amazing variety of colors! I'm happy with the price, too!

Just bought a hat for a little more than a $100. Couldn't you have offered a cheap cardboard box…read morewith it, instead of putting it in a plastic bag and saying here you go? I've purchased about 4 hats there over the years, customer service just seems to keep going down, kinda whatever attitude. I'll be going to the hat shoppe in Long Beach from Now on. Peace.

Their caps are better in their variety and value compared to other hat retailers, the store has a…read morenice open layout and they turn embroidery back into an art form. Where they really excelled is in their customer service, they will go above and beyond to help you find the hat that's best for you. I'll definitely be buying my hats from Cap World from here on out!

Highly recommend. Friendly , communicative and smooth transaction. Had my hats shipped asap and…read morereceived two days later

It's a good quality hat with a reasonable price. Had no problems with shipping overall experience…read morewas great. I would highly recommend this company. On the other hand I bought another hat that was supposed to be comparable to this hat through butepods.com and the experience and the quality of the hat was terrible so good job hat club. Here's pictures of both hats. You can see the high-quality of the hat club versus the place. I bought this hat at.

Go to another store the workers here don't know what they are doing, how are you gonna tell me a…read moredeal going on without telling me what I can or can't get until I'm at the register ready to purchase. Gone to lids thanks!

Downstairs Lids employees are lazy, if you are looking to get embroidery work done go to the…read moreupstairs one and ask for Desiree. Downstairs employees not only messed up my original design but never asked how big I wanted it. Came back the next to try to fix it and they retuned my hat with the loose threads still on. If I didn't double check the hat the threads would still be there. Not only that but the design on the hats are not fully sewn on and there's gaps. Never again purchasing anything from the downstairs Lids. Teach your employees how to use the machine or find someone who is passionate about it like Desiree.

Great selection and friendly staff at this location. Was helpful in helping me select a hat and…read morewhen the one I came for wasn't in stock they recommended other options. Would be happy to visit this location again if needing a new cap!

I had ordered online from the Hat Club, but the hat didn't fit, so I decided to visit their store…read moreat Ontario Mills. The gentleman at the hat club who helped me out was friendly and courteous, and refunded my hat. He also had a special pair of two hats for $60, and I was satisfied with the two I bought. I also bought a carry-on hat case that was really light and sturdy. Their merchandise is fairly priced and offers a wide selection. I recommend this establishment to all you sports fans looking for your team logo.

Went on the website, found Navy Dodgers Hat. Well whe it arrived it looked nothing like their Pic…read moreon the website. Now to add insult to injury they want to charge me $13.92 to return a hat that had a deceptive Pic on their website. I will never do business with these lying, rude sobs again!! F-

Janelle helped me out 12/17. I was extremely tired from shopping and she made it super easy to get…read morewhat I wanted. She pointed out all the newer Padres hats and helped with the font selection. She gave her input which truly helped me. I came back today to pick up my order and she remembered me! That's customer service right there! They are a gift from my son for his Dad. The string color on the top one was supposed to be orange but when we went to pick them up my son was happy and liked them as-is. Janelle was super nice and friendly with my son. She is an asset to Lids and should be considered for the leadership team!

I stopped by Lids today seeking a particular hat. Ivan helped me out. Ivan was super helpful,…read moreprovided excellent customer service, and gave me useful suggestions. THANK YOU Ivan!

Hats are all dusty and so much oil on them. People openly just try them in with their cakey make up…read moreor sweat. Gross

The guy who works there (Issac) he helped me with my hat. He helped my find out my size, and was…read moreable to curve the hat fast I was in and out, and for only 50$.