From start to finish our experience has been 5 star. Laura was our point person for the repairs needed. When I dropped off my truck I figured it would be with them at least two months. Here it's is only one month later and it's ready to go! During this process I have had weekly updates and notifications when parts were ordered, received and assembled. I am truly grateful for the attention to detail and care taken with my truck that I literally got just this Christmas. Knowing it was going to be put back together and made good as new was so important. read more

Gosch Collision Temecula - Body Shops Near Me - Temecula, California

Gosch collision was great to work with, Laura was very responsive. She made sure our car was back to us as fast as possible and let us know what was going on the whole time. The whole team there took good care of us. I would recommend getting you car fixed at gosch collision if you want it done right. read more

The staff did a fantastic job on my Sprinter Van and kept me well informed through out the entire process. I was very happy that they were able to accommodate my vehicle! Highly recommend!! read more

Gosch Collision Temecula - Body Shops Near Me - Temecula, California

Just got my car back after a hit and run in LA. Gosch in a AAA approved facility and boy did they do a great job. Everyone there was professional and they kept me updated on how things were going. My car looks brand new now. I highly recommend Gosch. read more

Gosch Collision Temecula - After the accident. - Body Shops Near Me - Temecula, California

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I Brought my New truck here for a collision repair, it took much longer than I was originally quoted , the work was Mickey Mouse and very unprofessional. I got the truck back with broken pieces still aswell as rodent damage under my hood from bieng stored at their facility. I would not recommend their services. read more

Gosch Collision Temecula - Body Shops Near Me - Temecula, California

OUCH! Rear ended in Temecula. We came to Gosh. Our insurance company recommend this company and check-in was easy. They called the rental car company for us, too. As we waited, the staff offered us water and I joked that we needed breakfast. Marcy showed up with coupons for In-n-Out. WOW. The rental car company was a bit slow so Marcy called again to hurry them up. Pablo was quite cheerful and friendly as well. I feel special! They are taking great care of us. Staff is helpful and friendly. Loving this place. read more

Gosch Collision Temecula - Business front - Body Shops Near Me - Temecula, California

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Great people, Great work, Great attitude. I recommend this shop to all that need assistance with any insurance claim. read more

Fernando Esquire gives outstanding customer service. He has that old school way of making you feel taken care of. Even my 5yr son was drawn to Fernando. Thanks for even taking that extra step helping me with my clock in my car. read more

I fixed the rear bumper and gate of a 2022 mach e but the color doesn't match to the original body color. I gave a not perfect 10 of 10 feedback because I was not happy with this and I got a complaint from them because I didn't give a good customer's feedback. This was one of the worst customer service experiences I had. read more

Gosch Collision Temecula - 2022 Mach E - Body Shops Near Me - Temecula, California

Best team ever. I had several cars in different shops before but I will always choose Gosch for my repairs moving forward, they are fast friendly and super caring about the vehicles they repair, thanks Gosch and great job with Claudia, she is the best at what she does. read more

My experience with Gosch Collision was nothing short of Super Excellent. It starts with Claudia the Administrative Receptionist - very professional, puts you at ease and lets you know that Gosch Collision is going to take care of the situation. Claudia helped me with my rental car return - it was just outstnding service. The agent ( estimator ) handling my claim { Fernando ) was great. When I called in with a question, Fernando always provided me with a thorough understandable answer. Great experience Steven W read more

Gosch Ford Collisions overwhelming number of positive reviews was what enticed me to bring my vehicle (which was involved in a hit and run) necessary for repair to their shop. The reason for my overall rating is due to one specific individual I had the displeasure of dealing with. His name is Ben Burgeson who is one of the estimators for the company. For clarity, I had no trouble with any of the other associates who work for Gosch. They were very respectful, nice and transparent. Mr. Pablo Lopez (the manager) and Mrs. Marci (the assistant) were not only kind but showcased their empathy towards my predicament with Ben. I issued a phone call to speak with Ben five days prior to the thirty-day deadline completion mark. During this time, I was told by Ben my vehicle was ready for paint. In the midst of my excitement, my mother decided to stop by Gosch unexpectedly to see the progress of my car. My mother arrived at Gosch to speak with Ben. To her surprise, Mr. Pablo and Ben appeared. They begin to speak car term gibberish to each other and my mother. My mother politely asked to see my vehicle. At this point, Mr. Pablo left the scene and Ben proceeded to show my mother my car. Once shown, it appeared my vehicle was not ready for paint. The damage was still the exact same. My mother took pictures, showed me the results and I was livid. I sent an email to Mr. Pablo and attached the photo my mother took and asked, "is this ready for paint?" I also stated that I was not going to pay for additional days for a rented vehicle. Mr. Pablo told me he would look into this and get back to me. I then contacted Ben because he was my initial estimator. His story has now changed because he was caught. His fabricated story was that he was gone for a week. I asked him if, "work comes to a halt when you're gone?" His response was, "that's just the way it is." Please be aware of this estimator. I showed nothing but maturity, kindness and patience towards Ben, yet when dealing with a compulsive liar, it can be extremely difficult handling these types of people. I made it my duty to write down every single word he told me along with pictures that were taken to have proof of his false statements. In conclusion, my vehicle was completed and paid for. If I could, I would rate my assigned estimator a 1 out of 5-star rating if not lower. It's too bad that isn't an option because I would have the pleasure in doing so. I have no tolerance for callous or unethical people and Ben revealed these specific traits. I acknowledge Mr. Pablo and Mrs. Marci for their cooperation in covering my rental expenses and speeding up the process to complete the repair of my car. For anyone who took the time to read this, I wish you the best of luck with Gosch and to avoid the estimator Ben Burgeson at all costs. (Attached is the photo of Ben's idea of my car ready for paint.) read more

Gosch Collision Temecula - This is Ben's example of my car ready for paint. - Body Shops Near Me - Temecula, California

Bad Service. we were told our car will be ready in 3 days After 3 weeks no one phone call from Gosch, I Finally got of hold of Pablo Lopez manager he apologize of course but only because I called several times to find out about my car. Bad Service no employee communication. will never take my car again to Gosch Collision. I Don't recommend this Business Gosch Collision in Temecula 26895 Ynez rd. read more

So happy to have been referred to this business!!! I got a brand new car in October and by December a semi managed to ruin my new car excitement :( The truck slowly rolled into my new Mazda CX-5 on the 91 freeway in traffic. I called AAA immediately and they referred me to Gosch. They made me feel so comfortable. Literally everyone I ran into was so nice and ready to help me. Fernando made me feel at ease about the whole process. The front desk person was also very sweet! They let me keep my car until the parts arrived and that was wonderful because I did not have rental insurance. When it was time to drop it off they even offered to pay for a service to take me back to my job. I literally hope I never need to use them again....but in the event that I need to I will definitely be here and nowhere else!!! Thank you so much for making a horrible experience...a little easier! read more

A little over 2 years ago my Honda Civic was towed here by my insurance company for front end repairs after a no fault collision. The repairs came out to about $4,500 and were completed within the time frame specified. The work was decent and I was not unhappy with it. Upon acquiring my vehicle one of the shop employees went over everything that was replaced and pointed out the "A/C" was also replaced and had a "lifetime warranty" with them (Gosch). Fast forward those 2+ years and the A/C takes a dump just as the SoCal summer heat begins (sounds about right, eh? lol). I schedule an appointment, which was a breeze and timely, to take it in. Upon arrival I hand over the keys and explain the A/C issue, and hung out in the waiting room (which I quite nice, BTW). Waited nearly 2 hours, which seemed excessive, but what the heck. The technician returns with the bad news - they conducted a seal leak test and the condenser is loaded with refrigerant and no leaks; and it tested fine. The problem I am told is with the compressor (which sits down lower in the engine compartment), which was not tested by them because that part was not replaced during the initial body repair. So, basically, I was shit out of luck with the lifetime warranty aspect. I was informed they could do the repair / replacement at their shop or take it to my own mechanic. They were honest enough to tell me I would save hundreds of dollars by taking it to my own mechanic. Even then I was looking at a $850 - $1,200 bill to replace this part. I thought, screw it! I only drive this car periodically and I just won't deal with it during the summer months. I did not want to sink that kind of money into a scooter car that was over 10 years old. A few weeks later I'm chatting on the phone with my mechanically inclined brother and I mentioned the issue. He, of course, tries to talk me into driving the rig to his place (out of State) in the near future to look at it (we are always trying to find excuses to visit one another lol). Of course that was out of the real question. He then inquires if the general fuse and relay clutch fuse were checked by the mechanic at Gosch. Of course I had no idea if that happened. He then instructs me on what to look for and how to check them. I knew what a standard fuse was and have checked them (and replaced a few) in vehicles for other reasons, but knew nothing about a clutch relay fuse. He explains it well and my lame, non-mechanic minded, self tackles this cumbersome (NOT) procedure. Low and behold, it turned out to possibly be a bad clutch relay fuse! I drove to my nearby auto parts store and purchased one for $6 plus tax! I swapped it out and the A/C started roaring once again! READ THAT AGAIN - $6 DOLLARS, GREEN BACKS, BUCKEROOS, whatever! My dear brother told me that it is common for mechanics to overlook most things "electrical" because he feels they perceive it as some "mystical" aspect of vehicle repair. He told me that had I even taken into my own mechanic that they would have just replaced the compressor, it still would not have operated and then they would have troubleshot it and discovered the relay fuse needed to be replaced. I still would have paid the big bucks for the compressor replacement and may never have known it was the fuse all along! Thanks little bro, you're a life saver! I am not going to bash Gosch over this with a a 1 star ratings, as some (or most) people would do. The body work they initially performed was okay. I think they just need to pay closer attention when trying to troubleshoot engine component problems and not be intimidated by the so-called "mystical" electrical possibilities. This could have caused me, or others (past and future), some serious heartache financially. I am actually wondering if they had replaced the fuse box area after the collision, as it was in the area of the direct impact my vehicle suffered. Hmmmmm? Oh well, who knows? All I can say at this point is - please encourage your mechanics / technicians to be more diligent and to think outside the box. read more

Gosch Collision Temecula - Speaks for itself... don't be afraid to think outside the box! - Body Shops Near Me - Temecula, California

I have brought multiple cars of mine to Gosch Collision for repair and each time asked for Pablo Lopez. Great customer service, great craftsmanship, great timeline. Couldn't be happier. Wouldn't bring my cars anywhere else. You have the right to bring your car anywhere you want for repair and there's no reason to go elsewhere. Thanks Pablo for everything you've done for my family and I. You always go above and beyond the scope of work and what could be expected. read more

Great service! Everyone was very helpful. My car was pretty scratched up from a hit and run and they were able to get me an estimate quickly and easily! read more

I want to say Thank You to Claudia for helping me figure out this process. she was very informative and so helpful. Thank You!!

I'm so frustrated with these guys, nothing but headaches and stress. When they give you exact date, you expect it will done that exact date! Now, they had my car three days past that exact date! I've been having to work my work schedule around them, inconvenience people to take me!the day I was suppose to pick my car, after having to go to work early so I can get off early enough to get my car, they tell me my car is still having problems. Then the next day, making another arrangement after they said it will be done, apparently they took off the lift and found another problem, so now I have to make a third arrangement with my work and friends to take me, not knowing if my will even be done again. I will say, it was my lack of judgment to allow them to touch my car. Never will I take my car here again. They never explain things thoroughly! DO NOT TAKE YOUR CAR HERE! You are already stressed and going through enough with the collision, they just add more to it! Their lack of customer service and communication is very poor! And as I am going through other reviews, I'm noticing that the the customer service is thanking the good reviews but don't seem concerned and not caring on the customers who are having a bad experience. read more

I had an accident claim. I make appointment with them, their employees were nice on the phone. Thanks for your helping us very face and sending our claim information to insurance. read more

Tommy, my technician was the best and so, so courteous and friendly. And the receptionist was very helpful and friendly. They both acted like they know me their whole lives. Even though my car is a Buick, the workmanship was excellent. You guys, this post is for you. specifically. FG read more

My Corvette was damaged due to a parking lot mishap, came out and found that she had been banged up. My Vette is a multi-stage maroon and frankly, didn't think she could be repaird! I had a friend tell me that the folks at Gosch Ford Temecula had an outstanding body shop so I went by to check them out! Sure enough, they inspired my confidence, I left them my 2007 C-6 Convertible and Bam! I got her back a few days later and she was perfect! Thank you Gosch Ford Temecula for all you do! read more

Gee I guess Gosch didn't like my review. So a guy named chase calls and tells me how they came up with 4000 dollar offer. I have a small dent in bumper so they will have to spend 3000 dollars to fix it. Then they will sell my car for maybe 9000. Really? It's a plastic bumper oh and the cover is about 150.00. Do they really think that I'm that stupid? Wow! Who wouldn't buy a car with low milage for 9000 with new tires and transmission. I would. Their same cars are 15000 dollars on their lots. read more

I had to bring my car in to be repaired due to a hit-and-run fender bender. Pablo Lopez was assigned my vehicle. As we were going over the details, I had mentioned to him that my steering wheel was loose and I asked his opinion about it. (I had just purchased the vehicle second hand, it was loose before my fender bender). He said that after it was repaired he would send it over to Honda and have them check it out for me. I was incredibly grateful. Turns out my car was not safe to drive. Pablo gave me advice on what to say when going in to speak to the used car dealer. I had absolutely no problems at all, the dealer repaired my car at their cost. I would not have been able to accomplish this, had I not had Pablo give me great advice and the information from Honda to back me up. ****My car was fixed entirely and paid for by the dealer I purchased from! Pablo Lopez went above and beyond to help me, especially since this was not his responsibility. I am forever grateful for his kindness. 5 star service!!!!! read more

The front bumper on my truck needed realignment after a minor fender bender. Pablo was my service advisor and quoted a very fair price. He even said it looked like something I could do myself but said he would be happy to fix it if I didn't. Took my truck in an it was repaired to my satisfaction and done in the same day. Pablo was very professional and straight forward with my repair. Some might say it was only a bumper realignment no big deal. I rated this dealership Five Stars, in part, for Pablo's professionalism and honesty and him not trying to sell me on stuff I didn't need. Upon picking up my vehicle the charge was much less than the quoted price. Wouldn't hesitate to use again if ever needed. read more

Again, I took my car to Gosch for repair due to a collision and again, the customer service is the very best. Fernando is so very helpful and kind. The repair looks incredible. I highly recommend Gosch! read more

Brought my Corolla here after being rear ended on the freeway. I was blown away by the customer service and the fact that they kept me in the loop every step of the way. I found this place through my insurance company and I am so glad I did! My car looks great. Brand new bumper, muffler, exhaust. My car is almost 5 years old, they were able to match the new white bumper perfectly. Kayla was so friendly, as well as the receptionist. Love the fact that the enterprise rental is located in the same building, I dropped my car off, got my rental, super super easy! Thank you! read more

My car was damaged from a large piece of metal hitting me on the front right bumper while driving on the freeway. Gosch Collision Temecula and their staff were absolutely wonderful, from walking through the door to pick up. Pablo Lopez was fantastic. He is friendly, and kept me in the loop throughout the process. Pablo and Alex (Enterprise) took great care of me, making sure I made it to work on time and getting the repairs done in a timely manner. My husband and I were very pleased with their service. Their whole team are friendly and helpful. Highly recommend them. read more

Had my car fixed here after a auto accident .. Kayla was awesome and kept me informed almost daily of how my car was coming along. Her customer service skills were impeccable. Thank you. They fixed my car in a timely manor and so far my car looks and is running amazing. Thank you for all you help. read more

Elizabeth Cassidy is awesome. really love her. gosch is lucky to have her. :) great staff here great service too read more

Took my FRS there. A pipe hit me on My bumper on the freeway. They said my car was totaled. Being a mechanic. There was no way it was. Took my car for a second opinion to Corona auto body. Them paying a $1700 plus storage fee. And very minimal estimate. Corona auto body was around $3200 plus the $1700 plus and Gosch losing some of my interior pieces. Wouldn't give my worst enemy advice to take their vehicle there. read more

Gosch Collision Temecula - Body Shops Near Me - Temecula, California

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I have taken my car to Gosch temecula twice (it was appointed by my AAA insurance) and I am very pleased with the result. Job well done..!!! Both Marci (the front lady) and Nicky were very nice ,friendly and very professional. Nicky called me for every update and she's very thorough on the status of my car repair. Thanks to the management team for hiring people like Marci and Nicky who simply tried to their very best to get the job well done. read more

Claudia in the front desk did a wonderful job with customer service. She is very helpful. Eric is also a great employee. Thank you! I highly recommend getting your car fixed here. read more

top customer service from Thomas Young he goes above and beyond in every way he is always on top of everything, he really cares about his customers and he gives them the very best he has details are very important to him and he goes way out of his way to always do the very best job he can works well with service and parts departments and it's obvious they have respect for him great personality, he looks and listens to what the customer wants and DELIVERS!!!! read more

I cannot write enough great things about this place and the employees! First of all, everyone is so welcoming and accommodating! The receptionists were so organized and on top of things and had all of my paperwork ready to go when I dropped off and picked up my car which made the process so quick and easy. I got phone call updates on my car frequently so I was well aware of what was going on and when I could expect my car to be finished, they were even done a day early. When I got my car back, it was PRISTINE. Granted, they had to paint it and therefore clean off all of the dirt, but they went above and beyond! My car literally looks like it got an interior and exterior detailing (and my car was filthy when I dropped it off.) Thank you guys so much for your excellent service and staff! Never going anywhere else ever again! read more

I cannot even begin to start with the issues that I have had with this place. I took my car in because it was in an accident and my insurance company (Geico) was covering repairs and the rental car for 30 days. According to both Geico and Randy Hilton the car should have been done in 10 days. 1. I continued to call Randy Hilton for weeks and almost never got a call back or able to get into contact with him. So I went down there to talk to him. While I was down there he would tell me that my car would be done by the end of the week. He told me this 3 weeks in a row. 2. On the 31st day I called them and complained to the manager there. Since I was told the vehicle would be done ten days after why is it now day 31. He told me it had taken so long because they continued to call Geico multiple times and got no response from them. He told me they were waiting on Geico for parts. When I called Geico the same day they told me that when the Gosch called (which was only twice) they went out the same day to talk to them. I called Gosch back to confront them and they said NOTHING!!! (LIE NUMBER ONE!!) Except that they will pay for my rental until the car is finished. I asked when it would be done and they told me 2 weeks from that day. They told me they would call if it was finished before then. 3. On day 45! I called them and they told me the car has been done for a week now. They told me that they have been calling, leaving voicemails and emailing me for the past week that my car has been finished. (LIE NUMBER TWO!!!!) I HAVE NOT received a single call email or voicemail. They then told me they will not pay for my rental car for the past week since my car has been finished. It is funny how the same thing the told me about Geico how they continued to call them and never got an answer from them was a lie, they told me the same thing! I asked them multiple times when did they call because i have no record of it, and again Randy Hilton told me "I called you on the 5th twice, on the 6th twice and once on the 7th." Yet i still have nothing from them. I am curious on how they had finished the vehicle and spoke to enterprise to tell them they are not paying for the rental a week ago, when enterprise DID NOT call me to tell me our rental car is up and they need it back. You would think enterprise would call me and let me know that no one is paying for the rental car any longer. All in all i will never be going back there. I WILL NOT deal with a company in which it's employees lie to customers! ON MULTIPLE OCCASIONS!! read more

Great fast service Great friendly staff !!! Would recommend to anyone Everyone help me and my kids with what ever we need I was even able to get a ride home with out any hassle read more

Always friendly and very courteous. We buy all our cars from gosch. The collision dept was perfect! read more

Several months ago, my car was damaged by debris on the freeway and my insurance recommended Gosch. Pablo did a great job communicating the repairs and timeline to me. He and his team made my car look like new. Just recently, something was hanging down from my car's underside and I thought that maybe they had left a few screws loose, not realizing that the loose or not-replaced screws occurred at my oil change, somewhere else. Nevertheless, Ben at Gosch took my car right in and replaced the screws free of charge. His customer service was excellent and his good sense of humor even got me to laugh. Gosch provided the best experience I've ever had at a collision repair shop! read more

From the moment we dropped off our vehicle at Gosch collision in Temecula through the repair process until the time we picked it up, Claudia, the customer service person,at Gosch collision was simply fantastic! She answered all of our questions - she actually brought up questions and answers that we didn't even know about. I highly recommend both Gosch collision and Claudia if you're looking for real reliable service both in collision repair and customer service. read more