I've been coming to this location for over 2 years now and I love this clinic. All staff are kind and professional. They always have upbeat spirits and they get things done. I'm not sure why the ratings are so low, but I love this location. My appointments are always on time. I recommend the Rancho Cucamonga VA Clinic, I've had nothing but positive experiences there. read more

I can't believe that a clinic office will take more than 4 weeks to fill out a FMLA document and they don't even care if you need the form as soon as possible. My husband has been sick and now I understand how frustrated he felt going through the VA. This is so ridiculous I feel sorry for all the VETs that have to go through all this hustles. read more

Window 3 of the front desk is on point. I consistently get good service there. Front office and medical staff are all friendly and competent. The providers are high caliber. The VA care here exceeds my experience with civilian providers. I only wish there was a direct line to the clinic instead of the centralized phone system. Pro tip: You can get canceled appointment slots if you call. read more

Same review I left on google because this place is trash! This place is horrible. I just called to simply establish my care again and the women I spoke to seemed extremely uninterested and also kept cutting me off as I tried to speak. I also was informing her about a lump I felt on my right breast. She laughed and said that she's a women who's has had a lump for over 2 years and that as a man I shouldn't worry. Not sure how that makes sense and that wasn't something I wanted to be told as I find a lump in my breast. NEVER RECOMMENDING THIS PLACE EVER. Horrible customer service with no regard towards those they are service. Be better. I am not going to be silent about this complaint. read more

great place for vets and fast service. very friendly and precise with answers to all questions

As a veteran I'm glad to know we have a VA locally and who provides the best service possible to Veterans. Every time I need assistance with a claim, or any guidance to assist with my case, the representatives always lend a helping hand. They truly care about their Veterans needs and concerns. Thank you for being there for us when help is needed. read more

The address shown is incorrect. Since around October of 2021 they moved to 8160 Day Creek Blvd. in Rancho Cucamonga. They do not take incoming phone calls. You must call the VA in Loma Linda for them to take a message. Communications with patients are only be email. Their response to emails is to the effect that the doctor is being advised of it. Days may pass before a doctor responds. The response usually doesn't address the concern of your email. Messages go back and forth for days until you may, get an answer to your question. Often, after you send the same question that was never answered a number of times, the response will be that they never got the original email you sent. Then you question will be further ignored. Their attitude is that if they ignore you long enough, you will die or get treated elsewhere. That way they do not have to bother with you. If at all possible, avoid the VA. They do not care about the veterans, only how to avoid work. Sign up for Medicare if you can. read more

The experience starts with the front desk. The people work so hard they can't be troubled with the Veterans. They installed these computer check in stations, so they don't have to be bothered by the vets. Many of these men & women are 70 and up and don't know or care how to use a computer. Then these lazy people say, " Would you like me to come out and show you how to use it. " Hell no just check me in. Then I get to see a Dr. who doesn't speak English well and all he ever does is refill my prescriptions. I feel a Dr. is much more than this. If this is all The Veterans mean to then that is wrong. Illegal aliens get better medical attention than the vets who served this Great Country. read more

Rancho VA Clinic - This is the front counter three widows all pointing you to one window. - Medical Centers Near Me - Rancho Cucamonga, California

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I really enjoyed my visit to this clinic. I like that I can come to this location instead of having to go all the way to Loma Linda to see a doctor. The facility was clean and not crowded at all. I thought it was great that I didn't have to sit in a crowded waiting room with a bunch of screaming kids or people staring at each other and awkwardly trying avoid making eye contact. I didn't have to wait long to be called back either. I'm a veteran, but I've only started going to VA hospitals recently. I'm used to going to Navy hospitals and Kaisers where they spend most of the visit telling me I need to lose weight just because the scale doesn't read exactly what it should for my height. But when I came here they didn't even bat an eye at my weight, which was a huge relief because then I felt comfortable enough to talk about my actual medical concerns. My doctor was super friendly and answered all of my questions. I was given a huge packet with a lot of fliers about all of the services they offer at the clinic and the VA in general. My doctor set me up with a few referrals and even had my prescriptions set up to be delivered to my house, which is super convenient. The only negative thing I would say about this clinic is that when I got my letter in the mail saying that I was now being covered by VA medical it said that I could take the letter to any clinic and be assigned a primary care physician on the spot, but when I first came to this clinic with the letter the girl up front told me that the letter didn't mean what it said and that I had to go to Loma Linda, where they told me that this clinic should have just taken the letter and scheduled me an appointment. I really wish I could have skipped a trip all the way to Loma Linda just for them to tell me what I already knew. Overall I'm very happy that I have a clean and convenient clinic to come to. #16/100 read more

Rancho VA Clinic - Medical Centers Near Me - Rancho Cucamonga, California

The only good thing about this shit hole is that you don't have to drive to Loma Linda. Although, that's starting to look like a better option. It appears most the people that work at the Rancho VA clinic don't really care and they're just going through the motions. The service providers need to have some sort of performance reviews. Or even better, after each appointment, you should be issued some sort of survey form with the Dr's name and work location on it. The VA should also provide a drop box or mailing address to turn the forms in. Another idea would be to give the veteran an option of going to this shitty clinic or go to a civilian primary care provider. read more

Never, ever go here. Absolutely terrible. The staff is rude and the facility is dirty. I have never needed a shower AFTER going to see a Dr. Seriously, avoid at all costs. read more

If you can avoid the Rancho VA do it. This place has messed up at least 80% of my appointments. Currently I am sitting in their lobby because they did not put my test in last week when I spoke to the doctor. This Is a constant problem. They will continue to screw up your appointments by canceling and not telling you, doctor calling out, scheduling you at the wrong location, and the list goes on. I have never been treated like this from a health organization but this particular VA would rather you die then actually treat you like a decent human being. If you have a problem or need anything at all that's even the most basic thing, I would advise to use a different facility. For those that are forced to use this location like me, I'm sorry that you have to be treated like no one cares. read more

The Dr.'s here are the absolute worst! I have gone through two of them and the third , (Dr. Serabyn) was by far the worst of them! I didn't even get the patient intro phase done with her, and that my fellow Vets, is an understatement! She was rude and condescending! She treated me with the utmost disrespect! The visit lasted less than 5 minutes. She is a very angry old lady, with no morals! The other two Dr.'s are nice but are inattentive and lazy. I had to do my own diagnosis and get referrals to treat them. I asked many times to get tests done but they thought I was wrong, and they were right. Jokes on them and me, I was right and they were wrong but, I am now behind the eight ball on my treatment because it's coming too late! Thanks Rancho VA! Avoid this place for physical treatment, I haven't had any experience with their mental help staff. As for the good review that states, there is an empty waiting room....... that's because it takes 2 months to get an appointment. They don't see anyone, it seems. Why does it take so long to get an appointment if there is no one in the waiting room to be seen? You be the judge! It's a crying shame!!!!!!! read more

When I switched hospitals this was the closest one in my area. Expect long wait-times before speaking with someone (15-20mins). If you want to see a physician, even for prescription medication for a cold, you won't be able to see someone for 6 weeks. Otherwise you will have to wait 5 hours at the ER in Loma Linda or Long Beach. I had to wait 6 weeks to see a physician just for a routine check-up to re-register my details here, even though I had gone to another clinic, and all he did was check my blood pressure, temperature, flash a light in my eyes and ears, look at my throat, and ask a couple questions. These community clinics, as they are known, have little access to the resources that the main hospitals do, and many times the main hospitals don't care how much you have to spend in gas to drive there for their sometimes frequent tests. While the kiosks typically make checking in easier they don't allow walk-ins, which sometimes you can even get via CalOptima, an HMO, or the hundreds of varieties of insurance available to anyone, regardless of veteran status. I recently filled out a form, 10-5345A, that's REQUIRED for a job that I'm applying for, and have called a couple times after, and still have not received a response. This clinic is jeopardizing my future employment. I'd say it is easily unsatisfactory. The only way it would be worse so that I could give it 1-star is if the clinic was completely shut down, and abandoned with 0 staff working there. read more

I came in as a veteran with a temperature of 101.9. Ah first they told me to check in at the kiosk. But then I went back to tell them that I don't have an appointment. The nurse at the front desk told me I might have to wait awhile. Then when my file was checked, I was told that I had to go to Loma Linda because I was not part of their system. It's really frustrating that when you are ill with a fever and many other symptoms that I was refused service. The nurse even suggested that I go to a regular er . I understand that there are protocols and such but it seems like she treated everyone else much nicer. There was no effort to see what options I had to be seen there. If it weren't for a supervisor that walked in and asked what was going on, there should be no effort to help me be seen. After standing at the front desk for 20 minutes, I was told to have a seat. I was seen relatively quick after that but I was extremely frustrated with the attitude of the nurse. I was the only non Caucasian patient there. I'm not trying to make this a racial thing, but it's just an observation. The nurse that actually took my vitals, Christina, was very nice. Dr Lao was very nice as well. It was just my initial contact with the front desk with absolutely no regard for my welfare. She was the only rude person that I have encountered at that clinic. She made me feel like I was making her do extra work. And when she asked me to put a mask on, it seem like someone told her to do it. I don't know who this nurse was but she was sitting next to Miguel on 2/3/16 at around 1 pm. read more

Really helpful and caring staff and friendly. Especially since they have to deal with a lot of grizzled veterans like me. Their office is clean and a lot of technology in the lobby. I've never seen one staff member be short with any client in my 5 years of coming here. It's a bit out of my way to come, and I still come here so that's saying something I suppose. Parking is much better than going to Loma Linda VA hospital. But both places are really busy, but that is to be expected. Good place overall if you have a choice. read more

If you go to VA Rancho please avoid Dr Garlapati. He will berate, will NOT listen to you symptoms and will stand tell you to shut up and kick you out. If posilsible ask for another provider that will actually sit and listen to you and your symptoms. read more

My family and I are very greatful to VA Healthcare System. My husband was a patient at the Rancho clinic at Loma Linda VA Hospital,he was always treated with respect and dignity,all of his doctors and nurses were the best,they all went beyond their duties,to make my husband comfortable. He passed on 6/13/17.Forever grateful. read more

Their normal procedure goes something like this: Tell them you really need to see a doctor right away because you are hurting. They tell you to go to an ER Tell them you can wait a while to see a doctor, but are hurting, and would like to be seen ASAP. They tell you that they will give the doctor a message and you will be called back. Call back the next day and you are told that the doctor got the message and will call you. Call back the following day and you are told that the doctor said to take 2 aspirin and call back in a few weeks if it doesn't get better. If you say you need to see the doctor right away they tell you to go to an ER. They will give you a yearly phisical exam and flu shots. For everything else you are best off going directly to Loma Linda. read more

The doctors and staff are great. Sometimes you a nasty person. Overall great servicr.

My husband who is a Veterans have been seeing a medical doctor at this facility in Rancho Cucamonga. Today, January 31th, we met an RN by the name of Victor who is so professional, kind, caring and very knowledgeable on what he does. The Medical Doctor that we have an appointment today was really busy as there are a lot of sick old veterans waiting to be called in; so Victor who is an RN was helping the doctor. He called my husband, asked what was going on with his health, examine him, made some physical check up, recorded them all and decided to talk to Dr. Chong (who really is a nice and kind doctor). I was just sitting there, watching and listening to all the questions of Victor to my husband and sometimes, I have to intervene as my husband does not know all the medications he is taking. We waited for few minutes and Victor came in with Dr. Chong. Dr. Chong came in with Victor, did what Victor did before, and made an assessment of my husbands health condition. I can not thank Victor enough re his professionalism and his care to his patients. I have never seen the care and kind gestures of an RN like Victor. We have an issue re some Veterans Claim that I brought in with me. Victor made copies to show to Dr. Chong. Before we left the Clinic, Victor said that he will contact me in a few days. While I am writing this review, I did get a call from Victor. Can you imagine how efficient Victor is? The most important is how he cares for our Disabled Veterans that served our Country. Thank you so much Victor - I hope to see you on my husband next appointment read more

I have gone to this clinic for several years now. It is great to not have to drive to Loma Linda for everything. I have had the same caring, knowledgeable doctor for about 5 years, Dr. Mejia. The staff is perfect from the lab to the reception to the health attendant. THANK GOODNESS IT MOVED FROM UPLAND. THAT BUILDING LOOKED LIKE IT NEEDED TO BE CONDEMNED. read more

I would never recommend Dr. Sidhar. I was transferred from the Nashville VA to Rancho Cucamonga VA when I moved back to California. On my first visit, there were a few things I wanted to address. From the start he seemed rushed throughout the appointment and didn't care to pay attention to what I had to say. I have a skin irritation about the size of a quarter close to my ear and I told him I'd like to see a dermatologist for this. He said we will speak about this on our follow up in 6 months and prescribed me a weaker dose of a cream which I initially told him I was already using. In addition, he also asked if there were any prescriptions I'd like refilled. I named a few and since the appointment they were never refilled. 2 months later, I called his office to address that I no longer wish to wait 6 months and asked to set a consultation with a dermatologist for the original issue and also an irritated scalp. I had given my information and was told that I would be contacted to set an appointment. A week later I've received a call from the receptionist from Dr. Sidhar's office asking if I've received a prescription for my irritated scalp. The receptionist then added that Dr. Sidhar had reviewed the note of my call a week prior and instead of allowing me to scheduling an appointment he simply just prescribed me a shampoo for my scalp. Which was not want I wanted and also failed to even tell me. So not only was I not scheduled an appointment for my dermatologist consult but I was prescribed a shampoo that I did not ask for and also a cream that I was already using in the first place. I find this doctor unprofessional, lazy by finding short cuts and careless for our nation's veterans. This type and far worse are reasons why us veterans begin to loose faith in the VA. Once again I'm let down by the VA. read more

The staff at the Rancho Cucamonga VA facility are exceptional and so professional. They treat my father with the upmost respect, and for that I will be forever grateful. When I call for any reason, they handle my concerns or requests immediately. Thank you for the invaluable service you provide our father. My family and I are so grateful. Kathy A Hester-Blakely read more

monday morning i called va requesting an appointment with my doctor in person preferably concerning an overdue physical and help in moving forward concerning the positive ana test i had in 2018. no call back from doctor or nurse. i am an invisible patient here. today is wednesday early morning. i hope i hear back from them today. read more

This is the worst VA clinic. Ever. I worked at the SFVAMC before so I know how things work. I went to this clinic for my appointment @ 1030 that the intake in Loma Linda got for me a month ago. Then the clerk told me that my appointment is at 1500. When I used to work for them, we always do a confirmation call at least a day before the appointment (I didn't get that) so I was rescheduled for a later date (2 months from this day). This place is the epitome of bad service. read more

I definitely enjoyed my visit and loved my Dr. Almost zero wait time, the Dr and staff were thorough, nice and clean facility. Staff very professional and helpful. read more