Mariah was really great and really patient with my two year old son. I really appreciate how kind and gentle she was with him. Overall a really great experience. read more

Unfriendly and unwelcoming staff. I see why the reviews are all bad. They didn't seem to care enough to thoroughly explain instructions they want you to figure it out on your own! And they want to charge for every little thing if you're late to return the equipment read more

I have mixed feelings about this experience. The first night I spent to find out if I have sleep apnea was better than the second night. The second night the person that was helping was so much in a hurry everything felt rushed. I don't feel he was rude but just too busy. And they need to do something about the doors. When people close their doors it sounds like a slam. Very annoying throughout the stay. Anyway, my main complaint is that I developed this sore right underneath my nose where the mask sat a couple of days later. I thought I was getting sick or something but a cold never came so I was confused. Then I realized the only thing that was different was that night. That study was on a Saturday and the itch started a day later with the sore coming two days later. Now it has been a week and the sore looks disgusting. I will be making a report to the company because I'm wondering if that mask was cleaned or if it was fresh out of the package. read more

Sleep & CPAP Center - Sore under nose - Medical Centers Near Me - Rancho Cucamonga, California

Well, let's see... if you have an appointment for 9:00 p.m. arrive a little before so that you can be processed on time. Also, keep in mind that the doors in the bedrooms have a frost so the light from the hallway comes through. The staff here is patient and very accommodating. Some beds are hard and others soft if you have a preference I think it might be best to let them know when they are making the appointment. Understanding that you come in around 8:30 p.m. or 9:00 p.m. and it will take about 1/2 hour from the time they set you up... then they will come and wake you up promptly at 4:50 AM - 5:00 AM should be taken into account. Especially if you come during the week and have to go to work that morning. Respectfully Reviewed read more

I've had two interactions with the receptionist, Bren. While I gave the benefit of the doubt during our first encounter--assuming it may have just been an off day--the second interaction was unfortunately very similar. I believe there's an opportunity for Bren to improve her soft skills, particularly in customer service and communication. Based on my experience, I would recommend considering a facility that places a stronger emphasis on customer care. read more

Very disappointing experience. Instead of putting the CPAP machine on me before I fell asleep, they woke me up at 1am to connect me to the machine and again at 3am to change to a different mask. The pressure was so high (16) that the air escaped from the mask making it hard to breathe and making my face vibrate. Even my doctor questioned the logic of applying such a high pressure. The bathroom was quite a distance from the room where I slept and I had to pick up the wires and equipment, put them on a cart and take it to the bathroom with me which was very inconvenient. Needless to say I got about 2 hours of sleep for the entire night which in my mind was intentional as their recommendation was that I needed an additional sleep study which was unacceptable to me. I would not recommend this sleep center to anyone. My doctor rejected the results of this sleep study and sent me to a different company to have another sleep study performed and it was a much better experience. They didn't wake me up during the night to apply the mask; they had me put it on before I fell asleep and adjusted the pressure remotely while I was sleeping. My room had a bathroom in it which was much more convenient and because the monitoring equipment was wireless, I could easily go to the bathroom and get back to bed quickly. I was able to sleep through the night and obtain an accurate sleep report. It's very disappointing that I wasted a substantial amount of money on the first study. read more

This was my second appointment with the sleep center. I just have to say Vanessa was the best nurse. She was kind, patient, very informative on what I needed to know during my appointment. She took the time to explain how the CPAP machine was used and how the different mask worked. She was incredibly professional. She was busy and still took the time to be very calm and kind with each patient. She literally gave the best care and concern. As always the facility is immaculate and comfortable. If you have a choice as what nurse to help you during your appt. pick Vanessa. read more

rude unprofessional staff. They are there to collect the money only. When having a problem adjusting with the machine, the staffs response was "you knew what you were getting into". what? how rediculous of a statement from a medical clinic. when the owner saw me returning the machine, she said to staff "you handle (said my name)" and walked out and got into her Mercedes. I would guess the positive reviews are from the staff and their family members. read more

The care my brother got was fine. The young man that worked there said to pick him up at 5:00 a.m. I got there at 4:30. My brother was standing outside, it was pitch black outside and deserted. The man working there said he couldn't wait for me inside because it doesn't look good having people hanging around. What kind of crap is that read more

Unfortunately the customer service over was horrible. I spoke with both Tori and Lorna who were both rude and unprofessional because I had question regarding my insurance coverage. The condescending tone from Lorna and attitude from Tori was unnecessary and unkind. They were demanding I pay my $250 insurance deductible BEFORE receiving any care or a simple consultation to see if my husband was a candidate for this special care. I refuse to pay for services that have not been rendered. What if my husband wasn't even a candidate and did not need the services? This office was more concerned about collect the money then actually helping people. It's too bad. read more

Came here as a referral from my doctor. I did not know what to expect. I was pleasantly surprised by the size of the room. It was also very comfortable. I had never done a sleep study before, so I was a little apprehensive, but Andrew made me feel comfortable. He outlined the steps very clearly and answered my questions patiently. read more

I was tested here for Sleep Apnea, the staff is very professional and it's a beautiful and clean place. I highly recommend!

Place is clean looks nice inside but no customer service skills. Workers are rude give you weird looks like something is wrong with you and are not friendly. Everyone needs to sharpen up their attitude here for sure... read more

This facility far exceeded my expectations, from the time I called to schedule an appointment to the minute I left their facility, after the sleep study. Torie handled my insurance verification and promptly called me to schedule an appointment. She was pleasant and efficient. Andrew, the technician, was outstanding! He was pleasant, professional, knowledgeable, gentle, and his bedside manner was like no other, he truly made me feel VIP. He even went as far as pouring my coffee while I washed my face. The facility is located in a quiet area, which allowed me to get the best sleep possible, considering the circumstances. The equipment they used looked new and modern, not a Garth Vader mask, which is what I was expecting. My private room was nice and comfortable. The entire facility is absolutely beautiful, not only stylish but also immaculate. As I was finishing up a questionnaire Andrew was hard at work sanitizing EVERYTHING in my room, which only shows their commitment to providing their patients a safe environment. When I write reviews, I always like to point out the PROS and CONS but in all honestly there is nothing I would change about this place. I HIGHLY recommend! Thank you Sleep & CPAP Center for my wonderful experience, keep up the great work! read more

I had a wonderful experience there. The Staff and everyone was excellent and very attentive. Thank you for everything Sleep & CPAP Center.

My NP referred me here in August 2010, and I obtained an appointment for mid-October 2010. During the month and a half before my appointment, I received a notice saying the Sleep Center would not accept my insurance after Dec. 1, 2010. Lo and behold, two days before my scheduled appointment, they canceled it and did not provide me with a different appointment. After several calls to them by my NP and myself, I was advised I was placed onto the waiting list, which was 'OK,' since 'they've had several cancellations recently' and I was on the top of the list. Six weeks later, I still haven't received an appointment, and there are only two weeks left until they no longer take my insurance. I am unable to get a new referral from my NP until after the New Year. I hope they don't treat their other potential patients this way. read more