This is the most unprofessional practice I have ever encountered. They did not notify a single person that their appointments for surgery would be canceled today, but they could update a Facebook status. Confirmation messages were sent for surgery yesterday, implying they would be open today. When the office manager finally did reach out to me this morning instead of taking accountability all she could do is make excuses and proceed to hang up on me without any guarantee of my cash deposit being returned. All this tells me is that you don't care for my pet or your clients time. I will not trust anyone here with my pets care again. read more

My cat Storm was sick and they worked her in last minute! They were all super sweet and I could tell they really cared about my pet. I saw Dr. Truitt and she was very knowledgeable and kind. They were reasonably priced and I would recommend them to anyone! I would give them 10 stars if I could. Thank you so much for helping my cat today. -Avis read more

My partner brought our dog in, after filling out an online form that would afford our dog a free initial visit. When he arrived at the appointment, he asked the person at the desk if the discount would be applied. The person said yes, it would. Upon leaving, he asked if the discount had been applied, and the person said yes, it had. When I later reviewed the receipt, I found that the discount had not been applied. I called yesterday and inquired about this, and was told that this discount only applies to puppies and kittens. When I told my partner this he told me that he had specifically asked -- twice -- about the discount, and was told he would receive it. I called the office back, and was told that no one had given him this information. So, caveat emptor. With all the email / social media advertising this vet office sends out, it is up to each of us to ensure that we are diligent. PS - Our dog -- a rescue -- is only 1.5 years old. Not that far from being a puppy, but certainly past the revenue-intense period of puppyhood. Randall Veterinary Hospital read more

Probably one of the most rude staff I've ever experienced. The typical animal hospital who nickels and dimes you. Came recommended to me and after contacting those friends they also had a bad experience with them. Ridiculous! read more

Vets are great! Love them.... just had a change in front office people. In my opinion, not for the good! These people are horrible! The people here when I first took my dog in July, 2021 were wonderful, caring and compassionate. These current people know nothing, get records incorrect and cannot find a file without the info given numerous times. Very frustrated! Will look to again change vets! read more

Dr. Ellis is the most wonderful vet! He really cares about my pets. And the support staff is equally as fantastic!

Took Lil Vinny in & can't give enough appreciation for all the care he received. He's doing so much better ..Excellent care, top notch education..Thanks!!! read more

My Wife and I have been bringing our pets here for about 5 years now. We've never had a problem. I find the staff to be friendly and professional. Dr. Rambo is the only Veterinarian that we use. She is awesome. I have two dogs. One totally passive at the vet, the other is totally uncooperative and mean. Dr. Rambo handles each dog accordingly. Totally professional. They also offer boarding services which we have used without any problems. I totally recommend Randell Vet. read more

The friendliest staff in town. We took our dog here and we're very happy with the care and service I received. I know the other lady said they nickel and dime but to me the prices seemed very reasonable. Some people just want everything for nothing and at the end of the day they don't actually want to "pay" for their pets. I will be back. read more

You cannot rely on Yelp reviews. The negative ones are buried. My dog was attacked by a Rottweiler at this hospital. The owner/vet handled the entire incident in the most unprofessional manner to say the least. Their attempts to protect themselves was more important that my dog (toy poodle) who had to have emergency surgery. It took 4 people to get the rottweiler off my dog. the Rottweiler was NOT on a leash. When I decided to use another hospital and asked for my medical records I was told I could not have them until I paid a bill which I had been told by staff I did not have to pay. I was then threatened by Dr. Randall's attorney by phone call. Definitely, the worse vet experience I ever had and I've had pets my entire life!!!!! read more

Dr. Ellis is an amazing vet! He is knowledgeable, compassionate and ethical. Will not rush you or hesitate to listen to all your questions or concerns. The best vet around! read more

My dog sustained an injury yesterday, Sunday, and I call Randall this morning, Monday. They got her in quickly and I was impressed with the measures they have implemented during this pandemic. They met me at my truck and took my dog inside for treatment while I waited outside. The doctor came to my truck to talk to me and inform me of his diagnoses, medication and treatment. The treatment was excellent as always and we are hoping for a speedy recovery. Thank you everyone at Randall for their care. read more

We recently had to say goodbye to our Labradoodle after having him part of the family for the past 13 years. We called several vets that would come to the house to administer the drugs required to allow him to peacefully pass. Being the week before a holiday weekend it we were unable to get anyone to come to the house. We called Randall Veterinary Hospital and they were able to see us that afternoon. We had never been there so I was surprised they fit us in. Once arriving the entire staff were compassionate and showed the empathy we needed. They were very thorough with the explanation of what to expect. Dr. Kim came in to administer the drugs. She also was very thorough and we felt she was just as sad as we were to say goodbye even though this was her first meeting with our dog. We, as a family were very happy with the caring and concern the entire staff showed us. read more

I would not recommend this place. They charge for tests they do not perform then it is difficult to get a refund. Dr. Randall is not the most knowledgeable person and couldn't answer simple questions. She wasn't even aware of products sold in her own office. Older lady in reception is very rude and unprofessional. They have no customer service skills at all. read more

I have went to Randall Veterinary Hospital for the past 8 years, thankfully during that time I only had to take my baby for basic check ups, shots and occasional allergy issues. I can only think of one time prior to my most recent experience that it was for a more major issue. I now regret that I did not have more experience with this vet in the past as I could have found another vet before it was too late. A major issue with this office is there are 3 different vets, but they each only work a few days a week, so if you have to make more than one visit for an ongoing issue you will more than likely see a different vet each time and I feel that one vet doesn't want to step on the other vet's toes and their "opinions." Dr. Robinson is by far the most thorough, knowledgeable and caring out of all of the vets there. However, due to my schedule I had to see Dr. Rambo and I took my baby in for a constant cough. I left that visit with no clue what was going on as she threw about 10 different possibilities at me and requested a heart ultrasound be done. I left with medication for congestive heart failure and antibiotics, but NOTHING for the cough. Over the next week I called and went into to vet begging for something for the cough, but instead I was told I had to bring him back in if I wanted cough medicine, even though I was just there and nothing had changed. So I took him back in and now saw Dr. Robinson and had more xrays taken and new medications added, but still nothing for the cough. After further contacts I was given prednisone and since the cough did not improve over the next few days after that I was finally given cough medicine, but I believe it was too late. His old age and the constant, literally 24/7, coughing for a month straight was too much on his little body. He collapsed and I rushed him to the emergency vet. After more xrays and a consult with a radiologist there I was told that he was NOT in heart failure and basically all of the medicine aside from the cough medicine and prednisone was doing nothing for him...so that was three and half weeks of unnecessary medication and I feel if only something was given for the cough sooner he may have recovered. My other issue is when I called to schedule the ultrasound it was a month wait, which did not seem to be a big deal to the vet. When his condition did not improve after the appointment was scheduled I advised I found another office that could see him sooner, but the initial office was still the preferred choice. I do not understand why cough medicine was not given sooner, why did he have to suffer for so many weeks without someone trying to stop the cough and why was it okay for him to wait a month for the ultrasound when he was so bad. These are questions that I will never have the answers to. I called and provided updates continuously to the vet and typically had to leave a message with the receptionist because the vet was busy and I would receive a call back several hours later. I stopped in one day around 1:00 because I still didn't get a response from my 8 am phone call, but was advised the vet was on lunch and would be back in an hour and a half. I got a phone call back at 4:55. I last spoke to the vet on Thursday, which was the day after the ER visit and we spoke about his upcoming ultrasound that was scheduled for Monday. Sadly, my little guy passed away on Friday. To date, which has been just over 6 weeks I still have not heard from anyone at Randall Veterinary. I did not contact them to advise of his passing and I did not tell the ultrasound office either. I would think that they would have called to check on how the ultrasound went or if they had knowledge that it was cancelled then I would think they would call to check on him and if they assumed he passed away I would think after taking him there for 8 years they would at least express their condolences, but I have not heard anything at all and that is disappointing! I feel that this office is more concerned about making a buck, versus a dog's life. My dog, which was my life, is gone now and I question if only I took him somewhere else would he still be here. I would not recommend this vet to anyone and I personally regret not finding a better vet for my baby. I am thankful that I only had to take him in the past for basic check ups, but now also regretful as if only I could have learned sooner about how they care for pets (or lack of) during illness I could have went to a better, more qualified, caring vet that potentially could have treated him for the cough from the start instead of adding the necessary medications weeks later and additionally they treated him for something that was later determined that he in fact did not even have. I wish someone could have told me to look elsewhere and since I did not know any better I am hoping that I can help someone else not make the same mistake that I made... read more