After my initial call, Shawn made scheduling a week out super easy via direct text with him. He…read morewas on time, courteous, and showed up prepared to protect our hardwood floors and to do his work on our fireplaces efficiently and expertly. He inspected and performed basic maintenance on our two direct-vent gas fireplaces, including cleaning of the logs & firebox and replacing the ember material. One of the fireplace boxes had some exposed metal where the black paint had worn off in a few areas - so he even went ahead and spray-painted those areas since I had a can of 1200-degree high-heat resistant black spray paint on hand. Overall, I felt that Shawn was one of those good honest professionals you can trust to do the job right and for a reasonable price. He even gives a military discount which was nice. I will definitely call Shawn for my gas fireplace servicing in the future. Highly recommend!

Shawn came in 3 days with the snowing day and fixed the issue in 10 minutes. Indeed he is the…read moreexpert and I highly recommend him to all of you.

I feel offended with the quote I just received. $12,000 to $14,000 for a basic cassette style…read moreinsert fireplace, to replace a pre-existing funcitoning unit. No new construction, no new gas line, no new electrical. Average same units and installation in Woodbridge, VA are from $1500 - $3000 from a prior quote and researching Angies List for this area. When I doubled checked with the sales lady, she confirmed...$14,000 for their simplest P36 unit. I'm amazed and offended.

I highly recommend NOVA Fireplace and Stove. Dan the owner and Stewart the salesman provided us…read morebrochures and showed us the gas fireplace inserts that will work in our fireplace opening. Dan made a trip to our house to assess the exact insert and provided us with lots of tips. We immediately placed the order for the Regency Gi33LE the first week in November, with Stewart for the new gas insert inside our current wood burning fireplace. Much to our surprise, they were able to squeeze us into their schedule to have it installed before Thanksgiving! Dan and his crew professionally installed a new gas line/pipe and dedicated electric circuit inside our house for the new insert and arranged with the Town inspector to obtain permits and inspection. All went exceptionally well. Dan is incredibly knowledgeable about home construction and the gas fireplace products and business. On a scale of 1-10, I rate him a 10 on customer service. With the snowstorm on Jan. 25, 2026, we tested the manual turn on using batteries in case the power goes out. After the test, the fireplace would not turn back on, so I emailed him on a Sunday morning to see if there was a trouble shoot for this problem. Immediately, he phoned me, and within 5-10 minutes, we started the fireplace with his over the phone directions!! Wow, we were so pleasantly surprised and very much appreciative of his support!! We thoroughly enjoy our new highly functional and esthetic gas fireplace insert and the heat that warms our rooms. We shopped at a couple of local places, and we found NOVA Fireplace and Stove the most helpful for understanding the process, options, and prices. Dan, Stewart, and the installation crew are fantastic!! Plainly said, Dan is an up and up guy.

Look no further - WILLIAMS SERVICES is amazing!!…read more I moved in in June and wanted to convert my fireplace, range and outdoor grill to gas. Gas was already running to the house. I had 6 quotes. 5 from plumbers. They all said they would have to destroy my finished basement (holes every 3 feet to run the gas lines) and the cost was around $6K. Just for running the lines. Then I talked to Tracy at Williams Services. She had cleaned my gas fireplace at my last house (excellent job and amazing expert). I didn't know her company could run gas lines too. She quoted me $3K (HALF OF ALL OTHERS) AND said "we can just run the lines outside, no need to ruin your finished basement." What?? Half price, highest quality work, AND I didn't have to spend thousands more repairing my basement walls? Tracy and her team are truly the best! They got our gas fireplace, range and outside grill operating before Christmas - best Christmas present I ever received!

Clearly Williams Services is the go to for gas fireplaces. They were recommended by Reddick and…read moreSon, our go to for electric, plumbing and gas. We had to wait a couple of weeks, but man was it worth it. The service was top notch. Everything was fixed and she cleaned up everything. We were able to use our gas fireplaces during the coldest days this winter. I highly recommend Williams Services!!!

Great and thorough service. Great explanation of what he did and recommended procedures to keep…read moreunit operating in top condition.

Have a gas fireplace ~15 years old that wouldn't light. Batteries had leaked in the electronic…read moreremote control box (should probably write a Duracell review...). Called Amazing Flame; was familiar with them from having periodic service before. Nolan D was on time, set up very efficiently, worked very methodically and was very clean. He was clearly knowledgeable and experienced. Performed a full diagnostic and a very thorough service -- important for a gas appliance. Not only brought the fireplace back into original working condition, but went to some trouble to remove battery corrosion from remote control receiver and save the cost of a new one. That was an unexpected and pleasant surprise. Amazing Flame isn't cheap but the expertise and value are there.

These guys are great, they installed two propane fireplaces in my home 18 months ago, and 18 months…read morelater they are still responding to my questions and servicing me like they are trying to earn my business. They are great!!

Chip was amazing! He went out of his way to make sure all was fixed - he was super professional and…read moregenerally a great person. I would highly recommend Chip and Fireside Hearth and Home.

HIGHLY recommend this business. They were quick (I had my consultation and my repair done within…read moredays) and the team was so knowledgeable and friendly. I wanted to have my fireplace mantle lowered and they gave me an estimate that was well priced and reasonable. They also offered to do a complimentary exterior inspection and found some high priority issues that needed to be addressed. I was able to get all the interior and exterior work done with them in a day. They were so friendly and professional, and the work came out fantastic. Thomas (the owner) is knowledgeable and just a nice person too.

They did a fabulous job correcting ventilation error that was done during an addition. They analyze…read morethe problem came out with a great plan and then executed it flawlessly. They even made sure that my fireplace was cleaned and the glass was sparkling. My over 10-year-old system is like brand new thanks to their diligent work. They're great customer service very nice people to work with. Please give them a try.

These guys were excellent. Not just 5 out of 5 stars, but really 10 out of 10…read more To start, I got a text that they were going to be towards the later part of the arrival window, which was nice. I had a drafty fireplace and they made several recommendations of repairs, explaining the benefits of each and let me decide on what to do based on my budget and priorities. They ended up installing a damper at the top of my chimney, redoing the chimney crown and adding insulation cement to the inside of my firebox. I told them I needed to leave within 2 hours and they were done with 15 minutes to spare. The pricing was also about as good a quote as I had gotten from anyone. These guys seem as good as it gets.

For the second year in a row, Baires cleaned our fireplace. Also, had the curtains replaced on our…read more40 year old fireplace. Anyone else might have tried to sell us a re-model. This minor update was all that was needed. I truly appreciate the customer first attitude. Great service, prompt and professional. I feel valued as a customer and would recommend Baires to anyone. A true value.

Winston made it good. They came out and did an amazing job repairing the problem. They were polite…read moreand courteous on the phone and I'm so happy this was all cleared up. I will be using them for future services and repairs. Thank you!!

This review is frankly a little overdue, but they deserved it. We had them inspect our chimney…read morebecause it had been badly neglected by previous ownership. Because I was new to chimneys I had a second inspection done. Everything Winston found was accurate. There was no upsell or exaggeration. They provided thorough photographs and explanations of everything they found. Their pricing was competitive with other quotes in the area (and better than one or two popular companies whose name I won't mention but whose quotes were unjustifiably higher). We ended up using a different company for the work but that was mostly because they had availability a little sooner and a comparable quote; it was not a reflection at all on Winston. If I ever broke up with my current company Winston would likely be my first call.