I'm writing this review on behalf of my parents who just had a new furnace and a/c unit installed. First, i was impressed with the amount of time the initial salesman spent at the house. It is a large house in the city of Detroit but the salesman was here over 2 hours. In the end, 4 separate options were presented and after a couple of days of deliberation, it was clear that the options presented by Randazzo were the best options. The installation team was awesome as well. Polite. Efficient. Cleaned up after themselves. My only slight disappointment was them not completing the full setup of the thermostat (connecting it to WiFi and installing the app on my parents phones) but the process was simple enough to complete. But I would certainly recommend them. Let's see how the system performs! read more

Started having issues with the new AC unit and Furnace after only having it for 4 years. Have had the new system for 6 years now and Randazzo's has been out 3 different times and we are still experiencing issues. They also charge every time they come out even though the units were installed by them not long ago. You would expect these units to last much longer, considering the last units were 25 years old before experiencing any issues. read more

My first experience (5 years ago) was ok so i reached out to a technician yesterday for service. My encounter with Gary was terrible. While he did fix the issue, completed in 15 minutes, then immediately came up and wanted his money because he was in hurry to leave. Like any homeowner, i wanted to understand what was done and to see the old parts. He was extremely rude and i felt rushed. Note: never gave him approval to proceed with the work. Make sure you have cash, or he will follow you in his truck to the bank! Yes that is exactly what he did because his card was not working! Made me feel completely uncomfortable being a female for one! After i paid him on side of Rochester road, i went home to find my air conditioning unit running. Proceed to call Gary, no answer. Text Gary no answer. Call Gary, leave message. Nothing returned. Completely unprofessional. Still nearly 24 hrs later and had not heard from him. Would never recommend this type of service to anyone. He will fail if he continues to work in this way. read more

Randazzo will take advantage of you! After the $95 service call, Randazzo provided a quote of $650 to replace the inducer motor (exhaust blower) on my furnace. This seemed very high to me. I found the replacement part on a few websites including supplyhouse and Amazon. The part was $72 including overnight shipping from Amazon, with a 1 yr warranty and well-reviewed. It was literally 4 very easily accessible screws to replace and in total took me 20 mins. They tried to take advantage of me and as such I will never use their services again. I understand making a profit, but 800% is dishonest and absurd. read more

I had an issue with my unit. Service Technician Justin Coker came out. He was very professional and fixed my problem in a very short time. He also took the time to customize my program so I would get the most performance out of my unit. I invested a good amount of money into this unit. I'm so grateful for the excellent service I received from Randazzo and Technician Justin. Thank you! Matt read more

Tech Nathaniel arrived on time. He introduced himself and why he was here and from there everything went smoothly. He did a maintenance check on the furnace, etc. and replaced the filters as needed. It was also convenient that he accepted a credit card for payment. Professional , efficient, polite and kind. Great job! Kudos!! read more

I have been a Randazzo's customer for years, but not anymore. I tried calling for several days in a row. Tried to schedule on line - doesn't work. Tried emailing. Now I'm going to use someone else. read more

This is the most scamming company I have ever seen. Every-time they come it's $95. How does a thermostat go out every year on a furnace. The warranty goes in and out when they feel like it. They always want $500 to fix my furnace they knew was on recall and under class action lawsuit. I even called another company and they both said the same thing yet only this company could fix the issue for $400. It's janky business. Every time I said something to the technician he goes to the car to call his managers because I wasn't biting the bait. Karma don't skip nobody and this company prey on people. I wouldn't recommend this company to anyone. They lie so much and they are rude. If you charge for labor then why it's not a set rate per house like most professions? Your day in court is coming soon. read more

On September 23, 2019 I took advantage of a $99 promotion to have my furnace and A/C tuned up. The technician told me my furnace needed a new capacitator that would cost me $253. This year I had a different company do the tune up and that techician told me he would have charged only $10 for the capacitator. I have contacted Randazzo via on line chat 3 times over the past 2 weeks and each time I was told I'd receive a call back within 24 hours. I never got a call. At this point I can only assume that Randazzo is too embarrassed to admit that their technician overcharged either by mistake or intention. I suspect, but don't know for sure if I was cheated, but I do know that customers cannot rely on Randazzo's customer service to follow up when a customer voices concerns. read more

I've had many problems with my heating and cooling system over the years. The last time I called as I rotted on hold, I was lectured 5 times on Christ. I thought I was talking to a professional business, but instead was getting a religious lecture. When I mentioned it to the useless snotty girl, I was informed that the owners are very religious and it's their company. I suggested they should start informing people of their political beliefs as well since they run an unprofessional business. read more

AC went out this week, being 26 years old I decided to not waste money fixing it (or the potential of fixing a 26 year old furnace) so called Randazzo to get an estimate on full HVAC replacement. Over the phone after calling their toll-free #, Made appointment for 10:00 AM Saturday 8.18. 10 AM came and went, no show/no call. Called the #, they have no record of my appointment. Soonest they can get an estimate to me is next week, setting my schedule for replacement back at least a full week. I would think that if they have a potential sale of around $10,000 they would be more diligent, but perhaps they have gotten too big. read more

Thank you!! We requested an appointment yesterday for our AC that was not working (in this heat). We received an appointment for today and we are up and cooling off. The cost was reasonable, the appointment kept for the time window. We will be letting everyone know on our neighborhood blog that we recommend Randazzo's. read more

Terrible service. Couldn't make an appt. Kept on hold for too long and did not have adequate staff to make appointments. Receptionist on phone was very unprofessional. After I explained the nature of my call, there was dead silence. I had to ask if she was still there. Then she finally responded. Will be going back to our original service provider. read more

BEWARE! The quote you get on any repairs under their so-called warranty will change once the work is complete. Don't buy that "they are waving the $95.00 " fee for coming out. They are getting the money by charging for parts. Please do your research before hiring this company. I don't recommend them. No wonder they have so much advertising on television. They suck! read more

DO NOT MAKE THAT MISTAKE !!!!!!!!!!!!!! Only 2 years labor warranty they might be giving you a good deal, but if you need repairs they wont come for two weeks and charge you a lot !!!!!!!! 2 weeks wait for service call in -10 weather, they do not care about their customer. Now my AC unit broken, $95 just for coming to see what is wrong. No warranty on their work, really bad customer service. NICE ADVERTISING, but don't get fooled. read more

Horrible service. They installed an AC unit two months ago and it's already dead during a 90 degree week. They told me 8 days until someone could fix it regardless of the fact that I'm trying to recover in this house after being hospitalized for one week from a brain and spine infection. They could care less. Poor service, poor quality, poor everything. read more

Great experience. I recently purchased two new Lennox Furances and Air Conditioners for my home. I got quotes from three different companies. Randazzo's provided the best price and based on the thorough inspection and interview the salesperson conducted, I was the most confident that their quote would actually solve my issues. They sent out a crew of six to install the units and were done in about six hours. Everyone showed up on time and their work was very meticulous. They removed all of the old equipment and cleaned up when they were done. Everything is working great and as promised, I can now keep a comfortable temperature on both floors at the same time for the first time since we moved into this house. I did have a small issue with the Citibank financing that I used where I selected the wrong program. I made a phone call to Randazzo's finance department after I got my statement and Dawn took care of getting it fixed with Citi which actually took quite a bit of effort on her part. She called me every day throughout the process and kept me up to date until it was resolved. They easily could have told me it was my fault and my problem but they went out of their way to make it right. Randazzo's did a great job, I wouldn't hesitate to use them again. read more

Had a great experience, thank you!! Mayli was very helpful in determining the options to replace my 20 year old furnace. My installers came about two weeks later and everything went really smoothly, read more

New heater/ a/c and water heater installed. They beat competition on price so we went with them. 5 months later I'm still sorry we went with them. Heater/ ac didn't work an hour after they left and they had to come back 5 times to finish things properly. Install managers were rude and customer service not helpful, on top of the shoddy workmanship. Do yourself a favor and go somewhere else even if it costs a lite more. read more

Dennis and Paul were great for installing. my upset is with the drain installed around three walls of my laundry room and then down the wall to the sink. looks ghetto. Also i didn't really need a new furnace however since i was getting air conditioning and my house is dry in the winter i would get a new furnace also with a humidifier. The guy came out and measured everything and I asked to get a vent put into my kitchen. He said they don't do that. When they came to install my furnace and air I was told that we couldn't get a humidifier and that they DO install vents. After installation the guy called and I told him about the vent and he told me that they do, do vents but they were booked until September so he just told me no. I really wanted the humidifier cause my wife has COPD and the humidifier would help her breathe better in winter. Needless to say they said they would refund me the amount for the humidifier. Been almost two weeks and still haven't received the check. If i couldn't get the humidifier I would have just purchased the replacement air conditioning. The guy that did my estimate and measured should have know if or not we could get the humidifier. read more

If I could give them a zero I would.. The installers did good work when it came towards the end they damaged our siding installing a new vent and argued it was our fault the siding was brand new. He got very cocky with us walked off the job let our heat on 80 not showing us how to use our new wifi thermostat. I immediately called the office to find out it was the owner or managers nephew. Then we got it inspected and it got rejected and retained it was a month before the were back out to fix everything.. we originally was going to finance at 0% with green sky that's who they go through nothing but issues .. we decided to take care of paying our way. Also when they left they don't ask us to sign anything on the very first day my husband electronically signed as homeowners to start the work they copied and pasted that signature on work completed . Highly illegal! Now green sky is sending us notifications the are going to sell all our information including our SSN... don't work with these people! read more

I was getting competitive bids to replace a boiler with two forced air furnaces and duct work on a duplex (upper and lower) in the city of St. Clair. They came out, did a quick glance and left saying they'd contact me back about the estimate. They never contact me back. After I contacted them back, they sent out another guy who quoted me $50,000. I had several other quotes for less than half the price with comparable equipment, and had the work performed by a competitor (Maytag 80% furnaces) for $18,500 including two electric 50 gallon hot water tanks that weren't included in their bid. read more

HAD been a steady client for this company for a few years. This is not the first problem I've had with their customer service. They were out to inspect my AC last August 20. When my AC failed on the hottest day of the year, July 2021 their all knowing booking gal told me I had to wait one week for an appointment. No courtesy, no consideration, no nothing. This company's catch phrase on tv is customer service. LOL, what a joke, they don't have customer service! Comfort Heating and Cooling came out in 2 hrs. and replaced a capacitor which took ten minutes. I'M DONE WITH RANDAZZO. Macomb Twp. MI 2021. read more

I purchased new furnace and ac in august 2016, within 3 years the ac went out, they told me there was a leak and put freon and charred me $424. In a couple of months it went out again, and came back told me I need a new coil, and charged me $700, and now after 3 months my ac is out again, and I called them Monday and they said they can't send anyone out till Wednesday, while my house was reaching tempters of 85 degrees. this company does not care about there customers they only car about make money. I do not recomend this company. I would give them zero stars if I could read more

Randazzo came out and I have a air conditioner that was installed by them about 3 years ago $10,000 air conditioner and it's got a huge freon leak they've had to install freon 3 times and they charged ridiculous amounts for the freon they came out the last time and they said they need to replace the coil the coil is underwarranty but the labor is not $749 to do Is the repair hold on to your wallet if you try to do business with randazzo or Lennox they only have a 3 point rating and there is a good reason for that. read more

This company will not even bother to provide a service unless its a big ticket item. Don't bother to call if you need a simple repair or additional heating for a large room. I went with Mike's Heating and Cooling in Shelby Twp. They solved my heating issue, it wasn't a big ticket fix....So...thanks for nothing Randazzo I will make sure not to pass your company along. read more

Didn't even get a return call for 7 days to schedule an estimate. And they want to handle an important issue like my homes heating and cooling? This company is a joke. read more

Ok, so here is my honest review. I called Randazzo in May, knowing I needed a new AC and furnace installed. I waited two weeks for an appointment and during that that had other companies come and give me quotes. I held out for Tandazzo though, because my father in law recommended them. Mayli came and did the inspection. She spent an hour here taking notes and doing whatever. My furnace is in the attic and I knew it was going to be a pain of a job. She assured me that they could do it and it would be done in two weeks. Ok. Later that day, she called me and said she quoted me wrong and the job would be about $1100 more. We negotiated and settled in between. On the day of my install, a team of guys came out and gave me crushing news. Mayli basically screwed everything up and the job wasn't gonna happen how it was proposed. About a week later I got my new quote for about double the total price! About $7500 more!!!!!! I asked repeatedly for details so that maybe we could trim the cost, but she basically just shrugged it off and now I'm completely screwed because no one will do attic work in July heat. I am appalled by this company. Not one supervisor thought it was a good idea to call me and see how we could make this work. They don't care about the customer, just lining their own pockets. Horrible company. Horrible customer service. Unskilled salespeople who just make quotes and have no idea what they're doing. Find someone else! read more

I never write reviews but since we had such a good experience I would like our technician and company we used to be recognized. We had a flood and ended up having to replace our furnace and water heater. Jeff our technician gave us excellent customer service and put us at ease. We will be recommending Jeff and Randazzo to all of our friends and family. read more

I am super impressed with the team that installed my central dehumidifier. Nichole who answered the phone was amazing - she understood my issue and was right on top of it. Jeremy and Andrew, the installers, were exceptional. I had a difficult installation situation, and Jeremy gave the issue a lot of thought and came up with a fantastic solution. I could not be happier. This company is beautifully IT-enabled, from "track where the installer is" when the truck was on its way, to sending photos so you knew who to expect... to text messages reminding about appointments and immediate electronic deposit of my check. This is IT done right. read more

I just purchased the home in the city of Detroit I call Randazzo for estimated but because I stay in a black neighborhood with boards on the window they felt that it was not safe I explained to them that the house is under renovation and I'm in the house working come on Randazzo let's just call a spade a spade read more

We had Randazzo install a new heating and cooling system about 4 months ago. The instellation was done sooner than promised, the installers were good. no complaints, would definitely usethem again. read more

I had my ac and furnace installed may 25 2021 for the amount 0f 7100.00. Technicians were great very efficient and professional. But when it came to the final inspections the wheel fell off the trolly. Upon completion I was told the city would have to do final inspection on electrical and mechanical which I know is standard practice I was asked when I would be available when randazzo called me 2 days after install and I told them. No calls back no calls to city from randazzo that they called or scheduled them. Then letters from randazzo came in the mail not 1 not 2 but 3 of the same letter.... ya need your inspections. OK another call made followed up with an email on my availability. 4th call ok we can do that for you that was last week... no calls. My city ( mount morris) is open late on Mondays so I go in had to pay water bill anyway. They show no correspondence from randazzo to them about my inspections being scheduled. So this Monday the 25th October I was able to have one inspector come out this Wednesday the 27th and the other to come out this following Monday. Why was it so hard for the company I paid over 7000.00 to do what they said they would do? My permits would have expired in about 3 weeks. So good technicians top notch 5 star at least for me. Follow up as far as permits not so much. Just save yourself some trouble and just call your city yourself! Lesson learned. read more

Called them to come out to fix my boiler and told them that over the phone, 4 hours later when they came out they said" I don't work on boilers, only furnaces!!" And, walked out very rude. NEVER AGAIN!!! read more

A big zero. We have been without air conditioning since July 8th. And they can't get anyone out until the 31st. 21 months to the date that we paid off the new system. Installation was good. But services is absolutely terrible. read more

The installers were great and everyone is polite but they undersized my central air and its been hell... I should have 3 ton system with a 1550 sq ft home with full exposure to the sun and they installed a 2.5 ton. It constantly running and when the temp goes up outside it goes up inside. Cant keep the house at 72 when its 82 outside. Very dissapointed and have tried many time for 2 years now to get this fixed by them and just keep getting the run around. read more

A/C stopped working on a HOT Sunday afternoon. I've never needed or used any HVAC repair services before. Randazzo had somebody out by 1:30 the next day. Quick diagnosis. Quick fix. Courteous repairman (Jeremy). It was, overall, a pleasant experience for a service I wish I didn't need! Back to enjoying the coolness! read more

Costco recently started partnering with Randazzo Heating and Cooling. I was at the Commerce Twp. Costco location and from there I received a Randazzo flier for Furnace/AC replacement. My furnace was old and the blower started having mechanical problems so I decided to give Randazzo a call. An adviser named Robert came in for consultation and gave me a quote for the new furnace. Rob recommended a 98% efficiency Lennox furnace and I decided on that. Also, I noticed that they were not pushing anything on me to buy if I didn't need it; so, I was able to use my current high efficiency filter and humidifier. The installation crew came in on time. They were Jeff M, Patrick, Jeremy and Nelson, from the Fern dale, MI location. They were courteous, professional, fast, and thorough. They were amazing! Jeff M explained everything to me prior to the starting of the installation such as their approach of the outside venting, humidifier control etc. Running and installing the outside pipes were not a walk in the park but Patrick nailed it! What a neat work! They finished everything the same day. I am extremely happy with the installation and the overall experience with Randazzo. I would recommend Randazzo to anyone who is looking to have their Furnace or AC replaced. read more

Called for an estimate. Was told someone would come out on Saturday. An hour after the appointment window was over I called back and they informed me they had to cancel because I tech was handling an emergency. I was rescheduled for Monday. 30mins after my appointment window was over I called and asked if the tech was coming out and they told me that their was no appointment made. I was called by a tech at 10:30am so there must have been a record of the appointment somewhere. I don't have patience for companies who give me the run around. Terrible way to do business! read more

They installed my furnace last year and did a great job. I had some trouble with the furnace cycling on and called for service appt. We were one of those homes hit by the big flood in August. Our furnace only got about three inches to 5 inches. The tech came out and told me my circuit board and blower were shot and needed replacement. In fact, I have it in writing. The tech at Randazoo's wrote out that I needed a new furnace. I contacted another heating and cooling guy that came out on Sunday. Nothing was wrong with my furnace. The circuit board was not touched by any water or sewage. The inside of the furnace looked as new as the day it was installed. It turns out, there was some carbon build up on the furnace "sensor". It took less than 20 seconds to fix my furnace. We took out and extended warranty on our Randazzo furnace. It is all void now. Their tech told me it would cost me about 1,800 dollars to put our furnace under warranty with them again. I wouldn't let Randazzo into my home without the police watching over them. What a license to steel! read more