I'm extremely disappointed with my experience at this dentist's office. They do not return calls,…read moreeven after multiple attempts, which made resolving a simple billing issue incredibly frustrating. On top of that, I was overbilled twice, and despite reaching out repeatedly, I still haven't received a proper explanation or correction. What makes this even more unfortunate is that the dental hygienist is excellent -- professional, thorough, and genuinely caring. It's a shame that the front office's lack of communication and billing errors overshadow the quality of care provided in the chair. Based on my experience, I can't recommend this office until they significantly improve their responsiveness and billing practices.

dentist put a tooth in crooked, 2 caps a different color then denture. gum color different then my…read moregum color. Made a denture that I cannot wear. took them to court and won a judgement that they appealed to a higher court. Higher court says you need an attorney and a dental witness to confirm what was done wrong. this is not attainable and is cost prohibitive.

I have been going to Pocono Dental for more than 2 years and have never had an issue. They are…read moreprofessional, do not cancel appointments like some of the others in the area and the office is state of the art. Front desk staff Tammy is amazing. I've tried almost all of the other dental office in Monroe county and this is the only one I can say this about.

Absolutely incompetent office. Have to call multiple times to confirm appointment with them…read more Rude service and Dr Singh set me back months. Thank goodness I found a real dentist who corrected his mistakes. HORRIBLE.

Dr.Biffen made sure I understood the problems and what should be attended to now and later. He…read moreexplained every single procedure that needed to be done. He wanted to make sure I didn't feel any pain and if I did to let him know. I had 3 fill ins and an extraction done in less than 30 mins. "No pain at allll!!!" Thank you

From the owner: Click Business Name for More Information…read more Welcome to Biffen Family Dentistry in East Stroudsburg, Pennsylvania, where every patient is considered a member of the family. Our father and son dentists, Dr. Donald R. Biffen and Dr. Andrew D. Biffen, strive to make you and your family feel comfortable and informed every time you visit the office. You are our focus at every appointment and we work constantly to ensure that you have a positive experience at every visit. We are dedicated to working with you to create a custom treatment plan that meets your family's unique financial situation and dental needs.

Their assistant are so useless. They literally stand on the side with the spit sucker and hold it…read moreup in the air doing nothing. So when the dentist is performing they blow water in your mouth and let you drown in your own saliva. It's like what's the point of having you there if you just stand there. And then when I had to spit she told me to wait, which was very rude. They are money hungry people since not a lot of people come. The hygienist likes to recommend people to get braces which is like someone recommending her to go on a diet plan. They staff likes to get an attitude when things don't go their way. I wouldn't recommend this place at all.

My first impression, as I was walking towards the office, is that it is not professionally, or…read moreotherwise, cleaned. Furthermore, the floors were filthy, and this was on a Monday morning. Moreover, I had joined the savings plan. However, when I was presented with the bill, and I said that I was under the impression that x-rays, etc., were free, I was told that they are 20% off. Online, the plan clearly states that the x-rays and exam are free. Of course, the bill was not itemized. There was also a charge on my bill for work that the doctor said might have to be done in the future!!! This brought the bill up to $4500.00. I quickly stated that I was not having that work done at present, so Natalie deducted it. However, my bill was still a whopping $1600.00 dollars. That was for the exam, x-rays. cleaning, and 2 fillings. As a retired widow on a fixed income, I must say that such a fee is difficult to manage, but I paid the entire balance, rather than have to pay interest over the course of the next few months. Frankly, I would have walked out if I had not lost a filling from a front tooth. There also seemed to be a great deal of confusion. There was only one dentist on my first visit, so I could not have my filling replaced. I was given two appointments for the following day: 9AM cleaning, and 10AM fillings. When the hygienist completed the cleaning, she said, "I see that your fillings will be done at 11. I quickly protested, and that problem was rectified. When I met with the dentist, who obviously had not even glanced at my health history, she asked the same questions I had been asked the day before. She asked if I had any allergies, and if I take any medication and have any health problems. When I answered "no" to the two latter questions, she just stared at me. I repeated my answer, and she continued to stare, and said "Not even blood pressure?" I told her that I am very healthy and take excellent care of myself. Finally, when she was about to start working on me, she stated that the tooth minus the filling wasn't even listed under the work she was supposed to do!!! I said that that tooth was the reason for my visit! It seems that the dental assistant had recorded the wrong tooth!!! When all was done, she just walked out, and rushed to the next patient. I could mention more, but I am sure you can see why I will not be recommending Aspen Dental to my friends -- maybe my enemies!

Doctor is unprofessional! Screamed at me to leave the practice in front of my kids. Did not even…read morefinish their visit. Unprofessional office, degrades patients, not a good fit to be around kids.

From the owner: If you are looking for a dental office you can trust with your smile, this is the place for you…read more As a comprehensive practice, we are delighted to be your office of choice and provide quality service and care. We collaborate with local specialists and invest in our patients, helping to ensure you receive the care you need when you need it. We encourage you to ask questions and look forward to being the reason why you smile.

Easily the worst dental experience I had. The cold, and absolutely rude dentist Virginia made me…read moretruly afraid of the dentist. Years later and I'm finally undoing the awful filling work done and I'm grateful to never have to go back to such a negative experience.

Terrible local dentist. Dentist is rude and yells at her patients. Her office staff is just as bad…read more My sister had a tooth removed here, the dentist did not wait long enough for the anesthetic to kick in and proceeded to yell at her when she cried from the pain she felt when her tooth was extracted. I would recommend Dr. Biffen's Family Dentistry, a much friendlier and caring family dentist.