my brakes were squeaking like crazy and they fixed it in under an hour, price was fair and they…read moredidn't try to sell me a bunch of extra crap

After stellar Yelp reviews (4 plus) guided us to AMC, paid over $3000 (for a broken serpentine…read morebelt, AC belts, new radiator etc., with all parts warranted per AMC). Confident and relieved we'd found a "go to" mechanic in Phoenix, one month later the car began experiencing intermittent power steering outage issues. Our son (in college and alone far from home) immediately brought the car back in, but AMC essentially refused to pop the hood, or otherwise even look at the car "unless the driver could replicate the issue". Two weeks later power steering and AC completely failed on a busy highway (due to a leaking radiator hose that ultimately fried the alternator). Paid an additional $800.00 (plus towing) to a competitor to fix what AMC should've caught. Also, AMC hours are now M-Th and of course this emergency happened on a Friday. First time Yelp has led me astray. 9/9/2026 - Owner Gilberto immediately reached out on Yelp below apologizing and asking for submission of additional repairs documentation to handle the case "fairly". To be fair, I did not go into specifics of prior phone interactions with Gilberto - owner - after the car was first towed to AMC and the had to be retowed to another shop due to AMC's inability to handle after hours emergencies (eg., no closed parking, nor key drop or other available). While all calls with were professional and courteous, Gilberto was ultimately unhelpful and disappointing (leaving us with limited options). The fact that AMC refused to do anything after the car was brought in by our son (for scary warning signs similar to the original problems) just prior to a catastrophic (towable) failure on a busy roadway is what is unacceptable. Not saying AMC is a bad business, they just really blew it. For minor car maintenance (oil changes and tire repairs) AMC is probably great. For major car repairs go elsewhere in the valley, please.

A great variety of old cars and The staff was very formative and funny. Great way to spend some…read moretime in Glendale.

I went with my car that had a wheel issue and they told me that the brake shoe need replacement and…read morei got a quotation of $690 to replace brake shoe for only one wheel. And i decided not to have the car fixed and save up for the repairs and was charged $230 for labour since i decided to take my car. I considered this not fair since i am a regular client and being charged $214 for testing only.

As a first-time customer, I was disappointed with my experience. I scheduled an inspection and was…read moretold it would take about "half an hour." I understand that automotive work can sometimes take longer than expected, but after an hour and a half I had to ask for an update because no one had communicated the delay. I noticed on the front desk computer that I was entered into the system as a drop-off, even though I was waiting for my vehicle. I always wait during appointments, and if that impacts how service is prioritized, it should have been confirmed when scheduling. I also noticed there appeared to be either a misunderstanding or scheduling issue with another customer who had an appointment after mine, which raised concerns about how appointments were being managed. When I asked for an update on the timing, the response I received felt dismissive. The employee responded that "nothing is ever a half an hour, not here, not any shop." I understand that estimates can change and that inspections may take longer than expected, but my concern was not that it took longer--it was that I was given an estimate, waited significantly beyond that timeframe, and had to ask for an update myself. The employee told me he would check on the timing and get back to me, but I did not receive an update afterward. Instead, he returned to the office and continued working with vehicles. Another employee also said he would check on the status and where the first employee was at, but I did not receive an update from him either. A simple update or revised timeframe would have gone a long way. The inspection, which was quoted at approximately 30 minutes over the phone, ultimately took about two hours and cost around $100. The findings included recommended back strut replacement, brake fluid service, and a battery replacement, with an estimated total of around $1,760. They also identified a bent rim, but I did not appear to receive a quote for that item despite requesting one. I have no doubt that their technicians have the knowledge and skills to diagnose and repair vehicles, and that expertise has value. However, expertise does not replace the need for clear communication and respect for a customer's time. I was hoping for a shop that values the customer's time as much as their own. Given this experience, along with pricing that appears to be higher than other shops I have compared in the area, I am uncertain whether I will return for future service. I hope the shop improves its scheduling process and communication with customers when delays occur. ******* Edit in response to their Google review commentary: It's worthwhile to note the company response below essentially argues pricing (which was never contested as explained in my above review). The pricing was provided for other individual's knowledge of business pricing and a stated reason for hesitation in repeated business. There was no argument to the state of the car either-- it's at a shop as it needs repair. I went to one other business, not multiple as was stated in person and over the phone-- indicating a lack of clarity again with notation on client accounts more publicly-- and and was quoted half an hour of my time with no updated timeline despite two requests to one staff member as well as the owner, Jesse, who just walked away. The Argumentative and dismissive responses on the stated concerns in the severe lack of timing and communication are what have just ensured I do not return to this establishment and suggest others take a closer look at what shop they choose for the work on their vehicles.

These guys always take care of me. Jesse let me know what needed to be done in order of importance…read more I always feel safe after getting my car repaired. Yes, the prices are high, but what isn't? Car maintenance is important & I trust these guys.

Satisfied with my service. Justin was friendly, prompt, and added discounts to my oil change and…read morefilter replacements. Took less than 30 minutes. I recommend. Also, this location according to google ai is ranked in Top 5 locations. I drove from Glendale to get my service here and can confirm ai analysis

Justin helped me out and is super friendly. Went through all recommendations, things to wait on,…read moreand what is important to do. The value is perfect and not crazy expensive like other places. They exceeding my services I requested. Quality is top notch. Customer service is amazing. I've taken my car, girlfriend's car, and sisters car here for the last year and a half. Will always come back!

After years of bouncing between different mechanics and oil change shops, I found Lightning Lube a…read morefew years ago, and I'll never take my car anywhere else. This is hands-down my favorite mechanic and oil service shop in the Valley. Being locally owned and operated is just the beginning. Every single person who works here is top notch. They're honest, efficient, incredibly knowledgeable, and they never try to upsell you or take advantage of you. They tell you exactly what your car needs, nothing more, nothing less and they get the job done quickly without sacrificing quality. I've recommended Lightning Lube to just about everyone I know on the East Side because they've earned my trust time and time again. If I could give them 100 out of 10 stars, I absolutely would. They truly are the

Always so quick and efficient. I drive 20 minutes just to get my oil changed here since I know…read morethey'll do it right and be efficient.

I'm someone who pays attention to the details and holds high standards, especially when it comes to…read moreservice. Valvoline absolutely delivered. The team is professional, knowledgeable, and genuinely cares about doing things right. They didn't try to upsell me or rush through the process. The communication was clear, respectful, and confident. Every question I had was answered with transparency and a sense of pride in their work. I appreciate the value in staying inside of my car as well. Pricing is competitive given that it's a turn key service, and came with a complimentary water. The shop itself is spotless. That alone tells you what kind of operation they run. Everything from start to finish was efficient and smooth. I don't often leave reviews, but this experience was too solid not to acknowledge. I'll only be bringing my vehicle here from now on.

Came here after waiting 40+ minutes at a different location just for them to tell me they don't…read morekeep my oil filter in stock. Told me this location keeps my filter in stock and they were GREAT. Super quick, explained everything they were doing, and of course, was actually able to provide the service I needed, highly recommend!

Wonderful professional friendly shop. I arrived without an appointment but a small urgent need to…read morereplace a tail light to be safe in traffic. The team kindly took care of my car correctly in a matter of minutes. What a great asset to our neighborhood! I'll be back for my truck's oil change next week. Thank you so much!

I had such a great experience at the Grease Monkey location at 40th Street and Thunderbird!…read more I was greeted right away and received immediate service. Everyone was friendly, professional, and efficient from start to finish. They completed my oil change quickly, but what really impressed me was that they took the time to point out that my key fob battery was getting low before it became a problem. The biggest surprise was when I mentioned I had been struggling to reconnect my phone to my car's Bluetooth. The manager came out, took a look, and had it connected in less than two minutes! That level of customer service went far beyond what I expected during a routine oil change. It's rare to find a business that's not only fast and knowledgeable but also willing to help with something completely unrelated just because they care about their customers. I truly appreciated the extra effort and kindness. I'll definitely be back. Highly recommend this team!

When they signed me up, they were nice and attentive. I have been through there a few times after…read morethat, and what an extreme change in service. The guys that led me through the tunnel wash are nice, but get to the full service people, and it's a different attitude. The guy jumped into my jeep, punched it, and peeled out in order to move it a few feet up!! wtheck? With gas prices so high now.. why would you do that? Not to mention, a jeep isn't a race car!! The inside wasn't clean at all. I didn't realize there was no vacuum hose around either. What a complete waste of money. time to cancel membership :(

My daughter is new to Phoenix and brought our 2018 volvo through the wash. It has 30k miles on it…read moreand is in very good condition. We ran it through the carwash weekly in Houston. After going through, the bottom driver's side panel was dislocated and hanging off. Jackson's would not claim responsibility. They said to tape it with double sided tape. The true fix (since the tape is not good enough) will be a replacement panel for $900. We have never had an issue going through a carwash so I do not buy that it has nothing to do with their machinery. It's unfortunately creating a headache and expense for us. I see we are not alone. Volvo also said it appeared the panel had been pulled loose.

Definitely a mixed bag with this place. I've been twice…read more The first visit went smoothly. I had read reviews saying they try to upsell unnecessary services, so since I had just changed my air filter the week before, I was ready to push back if they tried to sell me a new one. To their credit, the tech checked it and told me it didn't need replacing, which was a nice surprise. The oil change itself was quick, hassle-free, and I only waited about 10 minutes before getting into the bay. The second visit also seemed fine at first. The oil change was fast, there was no major upsell pressure, and I left without any obvious issues. But about two days later, I noticed my heat shield was dragging on the ground while I was driving, which was not great. That stood out because I've never had a problem with the heat shield before. On my car, the heat shield has to be loosened or removed to access the oil drain area. I can't say for certain that Take 5 forgot to reinstall it or put it back incorrectly, because I can't prove that. But when a part that had never given me trouble suddenly comes loose right after an oil change where it had to be handled, that connection is pretty hard to ignore. You obviously can't have a dragging piece of metal potentially rip off while driving and damage another car or hurt someone, so I needed to have this fixed immediately. This was a pretty massive inconvenience, as I had to drop what I was doing (going to work) to swing by the dealership to have them fix the issue. Overall, I probably won't be back and will stick to going to the dealership for oil changes moving forward, strictly for peace of mind, knowing that the dealership exclusively handles my make. However, on a positive note, I will say that the convenience of not having to get out of your car and getting in and out with brand new oil in under an hour is hard to beat.

I went today on 08/02-2026 where I experienced uncomfortable misogynoiristic comments from the…read moreassociate named Rocky. My door handle is broken, and he had opened the door before I was able to tell him. I told him to just put the handle back in, in which he responded back "put it back in?" as a sexual innuendo joke. My friend who was also on my passenger side needed to leave the car in order for the ac to be checked. When he check the Ac he opened the door for her and said "360? haha I'm just joking"( a term used when wanting someone to turn Around in order to check them out) these comments were not just uncomfortable but extremely invasive. We will not be returning to this location.

Nice business…read more Customers are given an entertainment lounge providing a mibile device charging station, house coffee, and television.

Not a fan of places that sneak extra charges onto the bill. This is the second time they added…read morewindshield wipers to my work truck without asking. Both times my wipers were already new. Very shady way to add $60 to the invoice. The tech even mentioned everything they did, yet conveniently forgot to mention the unneeded wiper change. As a person that works on my own vehicles I cant let it slide without warning others. Not cool