I have a 2013 Subaru that needs a new engine. Robert was kind enough to make several calls on my…read morebehalf to help source one. Unfortunately, Subaru currently only offers new short block replacements, and a complete long block engine isn't available for my vehicle. Despite that, Robert went out of his way to contact multiple shops to find one willing to work with refurbished engines. He didn't have to do that, but he took the extra step anyway. Even though I didn't end up doing business with National Auto Repair, they absolutely earned my recommendation because of Robert's effort and professionalism. Great customer service--thanks again.

"I went to National automotive repair specifically for an electrical issue with my AC. I told them…read moreupfront it was likely a sensor problem. Despite that, they performed basic tests I already understood, and we circled back to the sensor--just like I had mentioned. In the end, they confirmed I was right about the sensor, but I was still charged $380 with nothing fixed.then proceding to inform me that the cost of the sensor swap would be $1280 dollars. I mean, i understand the labor of uninstalling a dashboard is very meticulous work. But imagine i would have agreed to do it. Looking at $1700 dollars. Come on guys in this economy, its not fair to hard working people. I expected better listening and a more direct approach based on the issue I clearly described from the start."

I am picky about where I take my vehicles I picked…read moreThunderbird automotive because of reviews on yelp an was not disappointed. Customer service was excellent the staff very friendly let me know what was need to be fixed Work was done quickly! A automotive place can trust This will be my go to place when repairs need be done on both vehicles and pricing was fair and one more thing very happy it's like a brand new car runs GREAT!!!

I brought my vehicle to Thunderbird Automotive Specialist with a fully functioning cruise control…read more It was working perfectly the day I dropped it off. When I picked up my car, the cruise control was no longer working. When I brought this to their attention, I was met with skepticism, as if my concern wasn't valid. That was frustrating, especially since I know my vehicle and how it was operating prior to service. They asked to keep the car for further inspection, which I agreed to. A couple of days later, they informed me the issue had been "fixed." However, when I asked what the problem was, I was told it was the cruise control switch. What raised serious concerns for me was what came next. When I asked for documentation or a repair record, I was told there was none--because the mechanic had paid for the part out of his own pocket. That explanation simply does not sit right. If a repair was performed, there should always be documentation--regardless of who paid for the part. Transparency is basic professionalism. The lack of paperwork, combined with the fact that the system was working before my visit, strongly suggests something happened while the vehicle was in their care. More disappointing than anything was that no one took responsibility, and no apology was offered. Mistakes can happen in any shop--but honesty and accountability matter. Because of this experience, I will not be returning.

I recommend this auto shop. There was a problem regarding scheduling and communication while the…read moreshop owner was out of town, where I was highly upset as a customer. However, at his earliest convenience the issue was fixed and my vehicle was returned to me with the things fixed that we agreed upon, including a generous discount due to the communication/scheduling issue. As a consumer, I always appreciate accountability and integrity from businesses, as it is rare.

Great service from Sammy's, Miguel was quick to respond and…read morequick to get the work done and at a great price!

Absolutly love this place! Literally the only people I let work on my truck (yes my truck is my…read morebaby!). I am so grateful for everyone there, especially Nick! He always treats my "baby" like the princess she is and keeps me fully informed on all services as well as what maintenance and or repairs need to be done and when. Highly recommend Christian Brothers in general but THIS store especially!!!

Update: Their Front Desk Guy Hooked me on a $200 dollar UPsell on my Vintage PU Truck that I had…read morebrought in for 1(one) minor issue involving the PRNDL linkage. Without indicating there was ANY cost involved whatsoever, Front Desk Guy sweetly asked "would you like us to give it a once-over?" Which, since I was at that time a regular customer, I THOUGHT that meant just give it a safety-check out of courtesy to a repeat, publicly complimentary, senior-citizen client that they maybe cared for! How wrong I was. After having it several days, they tell me that they can't fix the original problem because they "Couldn't find the part - and wouldn't install an after-market part off of Ebay" (My car is a 1999 w/ low mileage) Then the real Clinker after 3 days: They call and say, "We couldn't fix your problem, but come and get your truck and pay Christian Bro's nearly $200 bucks for a "diagnostic" that I WAS NOT INFORMED UP FRONT would cost anything at all! But also, this 'Diagnostic' informs me that my truck needs OVER $4300 DOLLARS in servicings and repairs - Including NEW BRAKES that, apparently the "Diagnostic expert" wasn't aware had been replaced by them on that very truck a few months earlier! I felt totally taken advantage of and complained to the manager, John, who gave me some "yada yada" and stated that that particular employee working the front desk was fired - However, and this is the whole point of the story - This manager of this multi-million dollar, allegedly 'Christian', gold-mine on the corner of Thunderbird & 75th Ave would NOT refund all, or any part, of this deceitful charge with a humble apology for their unscrupulous employee (note: Failure to disclose a COST right up front is a LIE ) Not only that, but Upsell #1 opened the door for MEGA-UPSELL #2 of $4,319 dollars! I STILL look back at this lengthy report with shock and awe. According to this diagnostic that I didn't ask for, there's no reason, whatsoever, my truck is still able to roll down the street. According to them, practically EVERYTHING on my vehicle is on it's last couple of miles.; Lastly, and final insult to my patronage, my age, my intelligence, nor would Christian Brothers even offer a discount or a half-off on the next visit to them. You know, a way of saying, "We still want your business". I think they saw a senior-woman and saw a dumb sucker ready to be plucked out of the stream of suckers. In that lone experience, I learned Christian Brothers is all about "Show me the $ MONEY $" They are only after the money, and customer retention is completely moot. They could care LESS if you are a returning customer. I am no longer using Christian Brothers for any auto repair needs. If anyone knows of an HONEST, caring, competent auto mechanic around Peoria/Glendale please be so kind as to DM me. I'm shopping for one. **I tried to scan & copy the actual Invoice from this incident, but for some technological mystery beyond me - I couldn't get this file search in Yelp to access where I am sure I put the two files.**

This shop has always worked very hard to keep my 20 year-old SUV in good running order…read more They stand by their work.

I've been going to this location for the past two years now. Not just for oil changes but really…read moreanything that concerns me with my car. Every time the team is so kind, helpful, and clear. I never once have had to question them as they are always honest and save me money. I've met a lot of them on the team, and I've only had great experiences. Especially as someone who doesn't know anything about cars, I feel comfortable with the guys here. Never feel as if they are taking advantage of my lack of knowledge. Plus great prices!

literally waited 30 mins just to check in. only one vehicle before me. Nothing Jiffy about it…read more Have a little urgency.

Excellent service and professionalism from Brandon and Farrah. This Jiffy Lube was recommended to…read moreme by my friends who have had their cars serviced here. If I didn't live out of state I would always have my car serviced here.

I am a frequent customer that comes to this car wash today Before I went into the wash I ended…read moreletting the attendant know my car is super dirty and if it would be a possibility if I can run through a rewash and the attendant said only if there is a incident they do that and I told him that was odd because they were okay when I had came in the past and asked for a rewash I ended up paying for the 20 $ wash . When I came out my car was still dirty so I pulled up ask the manger if I could go through again and he did an inspection and let me through again on the cheapest wash . It's unfortunate that they put me in the cheapest wash and when I came out and pulled up again I spoke with the manger and ask was it supposed to to be the cheapest wash and he said yes I ask why is that when I paid for one of the best washes ? And he said that just how it is and I told him my car was dirty and the cheapest wash just wash all the extra chemicals I paid for all he had to say was that's just how it is you get a basic . I told him thanks for not helping me and I'll just leave a review not a great customer service manger Very unprofessional and a waste of my money /time.

The manager at the 35th avenue and Thunderbird sight Carlos was so informative and told me the best…read morevalue membership for my vehicle. He also broke the chemicals down to where I could understand what does what and why. Very wonderful young man that knows the ends and out of the car wash. The site was extremely clean and loaded with towels also all the vacuums worked. Very nice and clean site. THANK YOU CARLOS.