I am a Kaiser patient but thankful to the high heavens ALL VALLEY accepts KAISER insurance- what a…read morerelief because the closest urgent care to me is about an hour and a half. All of the staff was so incredibly friendly, my wait was less than 15 minutes, I saw PA Lei - and I am obsessed. I may never go to KAISER again lol She was so friendly, thorough, extremely relatable, listened to my concerns and made me feel completely at ease. I cannot say enough incredible things about my experience. If I could give her a 10 star, I absolutely would .

I recently traveled abroad to some remote tropical places and returned home feeling very unwell. I…read moredidn't think my situation necessarily warranted an emergency room visit, but I wanted to be evaluated and tested quickly for mosquito-borne viruses in case intervention was needed. I very rarely use urgent care facilities, so when I needed one, I turned to Yelp and was pleased with the overall reviews of All Valley Urgent Care. I called ahead and confirmed they could accept me as a walk in right away. I visited All Valley on a late Friday afternoon and was seen by a Physician Assistant within 30 minutes of my arrival. The PA listened to my breathing, checked my ears, nose, and throat, and told me they might have heard fluid in my lungs justifying a chest x-ray to rule out pneumonia in addition to standard rapid testing for flu and Covid. I knew I didn't have the flu or Covid based on my symptoms, but I didn't know about pneumonia so I agreed. They did the chest X-ray on site and all three tests returned negative. The PA told me they would send a prescription to my pharmacy for a basic albuterol inhaler to help me with my breathing and that they would also send lab orders to Quest Diagnostics for me to have my blood drawn to test for viruses the next day. The PA didn't know what blood tests to request, so the PA said they would do some research. I left the facility without any real answers. So now for the review. On the positive side, the PA was nice and even though it was clear the PA didn't have confidence in their knowledge about what tests to order for given my situation, I'll give them a pass on that because my circumstances were certainly not very common. I also give the PA credit for knowing and admitting when they needed to do research. The nurse/x-ray tech was also very nice and the facility is new and clean. On the negative side: 1. Upon checking out, I specifically asked the front desk staff if they would be sending my prescription to the pharmacy I requested. She viewed her computer and said "yes" before giving me a dismissive look. Nevertheless, the prescription for the albuterol inhaler was never sent to my pharmacy. When I called All Valley back a few days later, I was told that they couldn't find any notation in my chart indicating I was given a prescription. I was also told the PA I saw was not working that day, and that the current provider on duty wouldn't issue the prescription without evaluating me personally. The only option I was given was to come in for a new evaluation. My case was somewhat unusual and recent, so I knew the PA would remember me... I therefore asked All Valley to call the PA at home and they refused. So just to reiterate... All Valley wanted me to pay for a new visit and spend the time to come in and be reevaluated by a new provider just to fix their prescription mistake, they refused to call the PA to get the OK to send the original prescription, and all of this drama and resistance was over a basic albuterol inhaler, not some type of dangerous or highly restrictive drug. 2. The lab order the PA sent to Quest Diagnostic was insufficient to cover the possible mosquito-borne viruses present in the regions to which I traveled. Even the Quest Diagnostics staff knew this but they couldn't change the order. So, I had to reach out to my primary care doctor who sent me back to Quest Diagnostics a second time with new lab orders for much more extensive bloodwork. 3. The front office person on duty during my visit was a bit on the cold/curt side, but not unprofessional. 4. I was feeling awful when I arrived at All Valley, and I wanted to check in as quick as possible using regular paper forms. Despite this, I was directed to use a QR code posted at the front desk and to use my mobile phone to do everything including completing the medical questionnaire and taking images of my insurance card while seated in the lobby. As you might imagine, typing lots of information using my thumbs on a small phone keypad is not fun to do when you feel terrible. It is important to note, I was the only person in the waiting room during my visit and there were three workers at the front desk just chatting with each other who could have easily helped me. 5. Before I left All Valley, the PA told me he would add me to the call back list and someone would call me to check in on me the next day to see how my symptoms were progressing. That would have been a very nice touch, but no one ever called. 6. When I called several days later to discuss the prescription issue, I was simply told to return to the clinic to be evaluated again by the on-duty provider. That insistence, combined with having a chest X-ray I doubt I really needed given my symptoms, certainly makes me question whether billing is the priority. I am disappointed. This facility can do better and I won't return. Fortunately I can rely on my primary care physician to take it from here.

If you can find a different urgent care, I urge you to go there. Almost every receptionist I've…read moreencountered is rude, appears bothered when needing help, and completely unprofessional. They talk about their patients and their conditions in front of other patients and have inappropriate conversation out loud. Today I overheard the nurse tell a patient that the PA was not comfortable administering an IV so she was advised to seek treatment elsewhere . Unfortunately for me, I experienced the same incompetence from this PA. After my visit, I found myself arguing with the front desk nurse over errors on my doctors note. Unprofessional and incompetent.

I am extremely frustrated that my 85-year-old mother was misdiagnosed. Despite thorough testing,…read morethey initially told us it was COVID, but called a few days later to say it was strep. The delay in correct diagnosis caused a lot of stress. I'm also very concerned that they prescribed a specialized Paxlovid for people with kidney problems and she had a hard time to get --if it was truly needed, it was very hard to obtain, and she doesn't even have renal problems. This entire misstep put extra risk on my mom, and I hope they take more care in the future. I thank the Walgreens pharmacy for calling the urgent care and asking why she was prescribed this medication if she doesn't have renal problems and thats when Exer realized there was a mistake in her diagnosis ..... please avoid this urgent care we will never go back

I am so happy I found out about this urgent care. Me and my teenage son, who was the one who needed…read moreto be seen, had just left "Exer Urgent care" since we were met by a rude receptionist that made it obvious that she did not want to help us so we looked up the nearest urgent care and this one popped up. As soon as we got to the parking lot my son said "I'm not going to an urgent care nextdoor to the Jack in box" but when we walked inside it was very clean and we were greeted by Jessica. She was very friendly and professional. My son was seen by the doctor in less than 10 minutes and he was very happy with the doctor. I even asked Jessica what insurance do they take and she said they take all insurances because I am going here next time I need to go to urgent care. That rude receptionist at Exer will figure out one day that the medical field is a business and she needs patients if she wants to get a paycheck. My son said he will definitely be back here if he needs urgent care.

So over this physician!!!! They need a real doctor who actually wants to help their patients. Every…read moretime I take my daughter to be seen it's always a fight to get her medicine . My daughter is autistic so of course she will not be able to say where it hurts even if ur pressing on her belly!! You can't tell me there's nothing wrong with my child when I'm the one who is seeing her throwing up and complaining of pain. We need better care for our autistic children and doctors who want to help! Never going back here again!

Visited the urgent care and it was really nice. A bit of a wait but they have x-rays and the Nurse…read morePractitioner that examined me was very thorough and took her time. Well worth the wait!

Is this the same as CAMG on the third floor? They'll force you on statins with NO counseling at…read moreall and then ignore you if you start having issues with them! The doctors here in this area are atrocious!! Go to Pasadena or Palm Springs!!

Came here from an Assisted Living facility in Hemet that had caregiver problems as well as letting…read moreirresponsible ones remain employees, while firing others for doing marijuana on the job. and neglecting patient care needs, incontinence, giving adequate nutrition in meals as well as avoiding patient food allergies and dislikes, making sure oxygen tanks and concentrators remained in perfect working order, oxygen flow was not impeded. no falls or injuries. Place clean, etc. and patients feelingbalert and content, an important thing. And the Law, as are all these things for Elders in California. This hospital provided Emergency Care that was reasonably fast for a holiday weekend, my gurney only waited an hour , but I was having breathing and cardiac problems caused by someone at that assisted living facility in 92545 and so got some priority in being seen, and was taken to a small room, parked, and a nurse virtually moved in to watch me. very calming and polite. The lady Dr showed within minutes and got tests off to the labs ,EKG set up, blood draws ordered and me examined physically asking and answering questions, then Admitting me, and I moved there quietly and soon put in a more appropriate bed for my larger than life size ( caused by lymphedema an incurable body altering disease l). In the Ward most of the Drs were very knowledgeable and efficient and I felt confident with them, most nurses and lvn's were more than capable and most were friendly and understanding that they needed to be ultra careful of other non involved but still painful body areas in treating my current one and most complied. A few however apparently feel their job and ego is more important than a patients long term safety and comfort, even leaving pranks such as cold water poured on one foot uncovered as I slept , but really, if an aide feels her ego is more important than reactivating old spinal injuries in a elderly patient , who am I to complain? A Human Being that's who and a California Elder Citizen protected from such displays of childness. No job as a nurses side is more important than the overall health of the patient. If you don't know a patients limitations in movement ASK. Don't assume high weight is because we Big People eat too much or are lazybor druggies. Oh, and you saying ":sorry" out of the side of your mouth and arguing with us when we comment about you ignoring us and increasing our pain by your refusal to listen doesn't cut it. One thing I expected from any treating Dr in a hospital treating me is that they know why I am in a Ward bed. Hopefully they also can speak knowledgeablybabout my condition or tests they are running. What I do Not expect nor want is said Dr handing me religious " donate here" prayer cards and suggesting we talk about religion...doesn't really fill you with confidence about his intent to help you live longer ..but one Dr here ..well, he didn't three times want to discuss my case or even know it. Thankfully Dr Cox did in a later Dr visit and I am grateful for his help. Overall 4 stars, other problems as noted. Recommend you come here? Um... maybe.

This was my first time being a patient here after arriving by ambulance, and unfortunately, it was…read morea very disappointing experience. From the moment I arrived, most of the nurses were cold, unwelcoming, and came across as rude. There were no smiles, very little communication, and I felt like an inconvenience rather than a patient who needed care. The one exception was Dr. Peter, who was amazing. He was kind, professional, and made me feel heard. He was the only positive part of my visit. One nurse, whose name I didn't catch but who had an accent, unplugged my equipment so I could use the restroom without giving me any directions. She also seemed annoyed that I had asked to use it. The restroom itself was unacceptable. There was feces smeared on the toilet seat and a soiled hospital gown left on the floor. It was unsanitary and disgusting, especially in a healthcare setting. Based on this experience, I will make the extra trip to Redlands if I ever have another emergency. I sincerely hope this hospital addresses its staff's attitude toward patients and improves its cleanliness standards.

I had a Telehealth appointment with Dr. Darlene Rae, MD and really liked her. She spent a lot of…read moretime on the call and was very thorough and helpful. The Optum Health is not very good, and most doctors are leaving due to how it is managed. Unfortunately, she left the Optum Beaver Health practice and don't know where she went. She deserves 5-Stars, but not Optum health

Thtough my Medicare Advantage provider United Healthcare my coverage is through Optum. Optum…read moreallows their doctors to accept ONLY 2 questions from their patients. I was ostracized by a dermatologist for asking over 2 questions. Optum does NOT CARE about you. Its all about profits for stock holders. Find another plan. I am keeping United Healthcare but beginning in June 2025, I am signing up with Maren Medical Group whose doctors care about their patients. Dr. Bashir is awesome.

Finding a medical provider who takes the time to connect with patients is rare, but Alan Valenzuela…read moredoes exactly that. He is thorough, kind, and focused on what is actually best for my long-term health rather than just rushing through the appointment. If you want someone who genuinely looks out for you, go see him at Rancho Paseo.

negative stars if possible. This place is GHETTO and I mean it. i came here to get the results of a…read moreskin test and they weren't even open despite my visit being INSIDE THEIR OFFICE HOURS. i even called less than an hour before I showed up to make sure they were going to be in office. They confirmed that they were going to be open and in office, but when I showed up at 2:59 PM (see attached photo, it's time stamped from my photo app) THEY WERE CLOSED AND DOORS WERE LOCKED. THIS PLACE IS SO TACKY AND SO GHETTO. It's not even a doctors office, it's an old business office. There's no privacy doctors rooms or anything of that nature. Again, this place is bottom of the barrel and so are the staff. Think middle aged tortas with the mentality and job skills of high schoolers. Yikes. If you can, please avoid this place at all costs if and get whatever you need done elsewhere. whatever convenience you think you're doing yourself by coming to this specific location, you will not find it at this location friend. This is a dumpster fire and you will regret it. YIKES.

Excellent telehealth and (urgent care..?) I'm only aware of the telehealth Buperenorphine naloxone…read moretreatment AND TAPERING DOWN...! GREAT prgrm, Greatest Drs!!! DR SUSAN KOO was my 1st provider, over 1 year...helped me taper down to transfer to sublocade at beginning of 2025.... Quickmd is better. Miss them

Went to Vegas for vacation and developed a bad case of hives the first night. Phone consultation…read morewith the doctor at 7:10 am was fine but getting their support department to help get a prescription issue resolved was a complete nightmare and I ended up not being able to get it filled and suffered for the whole vacation. I did get a call that my prescription was ready for pick up on Monday morning but I had already flown out at 6:00 am that morning. Apparently this is standard procedure once I started digging around on their reviews.