The store manager, JoAnn, is exceptionally rude and unhelpful. Avoid doing business with this UPS…read morestore at all costs. There is a reason why they have less than three stars on their reviews.

I needed a package mailed to me with medicine, Joanne was great! She explained there will be a one…read moretime receiving fee of 5 dollars and the item must be shipped via ups with my name and phone # to the store. What a relief, thanks UPS and Joanne.

Great services offered here. I have no idea what the issue is with the one star reviewer on here. I…read morehave been using pack and ship services and personal mailbox services with Speedy Pack and Ship for two months now. Charles has made our transitioning a breeze from an out of state mailbox to a temporary personal mailbox here at Panama City Beach. We are snowbirds and need our mail transferred for several months. Speedy Pack and Ship was the only business that would help me over the phone, the same day I wanted to do business. I called two other personal mailbox service companies (UPS Store locations) in the Panama City Beach area and neither of those franchises locations were willing to help me when I called. Charles treated me like a priority and we had our mailbox services up and rolling with all paperwork done over the phone and by email within one week. Easy and a breeze. Plus there is a kitty cat and small doggie to greet customers too!

I had a very disappointing experience here. I went in to have 11 pages faxed and told the employee…read morethat the fax number was on the paperwork. After leaving, I contacted my doctor's office to confirm they had received the fax, only to find out it had been sent to the wrong fax number. I called the business to have the mistake corrected, but instead of receiving helpful customer service, I was met with an unprofessional attitude and reluctance to resolve the issue. As a paying customer, I expected the error to be corrected courteously. The condition of the business also left a lot to be desired. The store was cluttered, had a noticeable odor, and there were dog and cat beds and pet items scattered throughout the space, making it feel unclean and disorganized. From the moment I walked in, there was no friendly greeting or welcoming atmosphere. Unfortunately, I paid $12 for a service that was not completed correctly and was left feeling like my concerns were an inconvenience. Based on my experience, I cannot recommend this business and will be taking my business elsewhere in the future.

A genuine, down home service experience. The owner, Christy, is very friendly and alway…read moreaccommodating. The great atmosphere compliments the exceptional service provided. Highly recommended for locals and those who visit the area frequently.

I didn't even know places like this existed till I rented a condo for the winter in PCB. The owner…read morerecommended West Beach Mail since there was no way l for us to receive mail or packages at the condo. The owner is so friendly and helpful, and the cost is very reasonable. There was a lot of construction in the area so getting there was a bit of a challenge, but hopefully they will be done by the time I go back next year

I had a package that was supposed to be delivered today. It was "out for delivery". According to…read morethe FedEx website it could not be delivered because "the business was closed" at 4:52pm. This is a residential address. Called FedEx Customer Support and the lady was no help at all. She said that I need to talk to the shipper. It is not the shippers problem. The shipper had the correct name and address on the package. It is the driver's inability to do his job. He can not read the address and does not care where he leaves the package. And today I received a package that wasn't even addressed to me. Now I am waiting for FedEx to pick it up and get it to the right address. When I have a choice to ship a parcel, I will be using UPS. They are 10 times better than FedEx.

My problem is with actual drivers. Today, 3rd "attempt" to deliver for my signature…read more First TWO "attempts" we were HERE waiting! Driver did not knock but tapped. 30 seconds later the driver left. If THAT! Driver today was EXCELLENT. TRAIN NEW DRIVERS TO WAIT AT LEAST A MINUTE! WE ARE BOTH DISABLED AND WE MOVE SLOW. Give me UPS any time. FED UP WITH FED EX

We were in there today 2/12/2025 around 11:30 the man working there was the best I have encountered…read morefor a very long time. He practically did all of the work I needed done, since I really didn't know how to scan, copy and send email. I really appreciate him FedEx has a very good representative.

I went to a FedEx shipping center because I needed a package to definitely go out on Monday (while…read moreI was out of town). I created the shipment, paid for it (overnight), put the label on the package and left it at a business location that has regular FedEx pickup. OOOPS - FedEx driver won't take it since it is Express instead of ground. Now that I am 2 states away the automated service (since you can't talk to a human being), I discover Express pickup is not available in the area so the urgent package is now stranded. USPS - it has it's faults but miles better than FedEx !!!!!!!