I had a very disappointing experience here. I went in to have 11 pages faxed and told the employee that the fax number was on the paperwork. After leaving, I contacted my doctor's office to confirm they had received the fax, only to find out it had been sent to the wrong fax number. I called the business to have the mistake corrected, but instead of receiving helpful customer service, I was met with an unprofessional attitude and reluctance to resolve the issue. As a paying customer, I expected the error to be corrected courteously. The condition of the business also left a lot to be desired. The store was cluttered, had a noticeable odor, and there were dog and cat beds and pet items scattered throughout the space, making it feel unclean and disorganized. From the moment I walked in, there was no friendly greeting or welcoming atmosphere. Unfortunately, I paid $12 for a service that was not completed correctly and was left feeling like my concerns were an inconvenience. Based on my experience, I cannot recommend this business and will be taking my business elsewhere in the future. read more

Just awful. Place is SUPER rickety. Drive 35 miles out because I needed to shop from authorized FedEx location and I didn't have a printer. When I arrived I was informed that they don't have the technology to read electronic labels (I'm writing this in 2021) and he charged me $2 to print a piece of paper with a label. I'm not even going to comment on the guy working there. A terrible time experience all around. read more

Great services offered here. I have no idea what the issue is with the one star reviewer on here. I have been using pack and ship services and personal mailbox services with Speedy Pack and Ship for two months now. Charles has made our transitioning a breeze from an out of state mailbox to a temporary personal mailbox here at Panama City Beach. We are snowbirds and need our mail transferred for several months. Speedy Pack and Ship was the only business that would help me over the phone, the same day I wanted to do business. I called two other personal mailbox service companies (UPS Store locations) in the Panama City Beach area and neither of those franchises locations were willing to help me when I called. Charles treated me like a priority and we had our mailbox services up and rolling with all paperwork done over the phone and by email within one week. Easy and a breeze. Plus there is a kitty cat and small doggie to greet customers too! read more

Pey attention to the one star reviews. Based on my experience they are all well deserved. I left a couple bags by accident at Majestic Beach resort and they recommended speedy pack and ship for getting them shipped to me. I called and left a message and it was ignored. When I called back to try to get the bags and shipped out before close of business I mentioned that I had left a message and whoever answered the phone was just rude stating he never got a message. Then he basically hung up saying he had other customers and never called back. I can tell you there's nothing speedy about speedy pack and ship. Avoid this place like the plague. I'm going to call Majestic and let them know about my experience as well. read more

Went in to ship a package with my mother. We greeted and said hello to the store owner. Absolutely no response from him. He seemed visibly angry as soon as we walked in the store. He wouldn't even take the package out of her hands she had to set it down on the desk. He handed her a paper and she needed to know if it was a tracked receipt so she asked and he literally did not respond at all. We had noticed on the front door upon coming in that there was a sign that said "nice people only" She said "I thought this place was supposed to be nice" and he said "well you obviously don't know how to read because the sign also says no masks". We were both wearing our masks and were extremely caught off guard by this. We asked for our package back because it didn't seem safe leaving it with him. When we left we noticed that there was actually a sign that says "no masks allowed in the store." We're in the middle of a pandemic and are trying to protect ourselves and others by following the CDC guidelines and wearing a simple mask. This man was definitely mentally unstable. I wouldn't recommend this store to ship your packages, it was extremely messy and smelt like a pet store. He was extremely intimidating and I immediately felt unsafe with the way he reacted. He should not be a business owner or he affiliated with FedEx or UPS at all, they should revoke his license. A horrible experience. read more

We unknowingly showed up about 20 min after closing and the owner was so helpful! He took our packages and even helped us carry them inside! Great experience! read more