A genuine, down home service experience. The owner, Christy, is very friendly and alway…read moreaccommodating. The great atmosphere compliments the exceptional service provided. Highly recommended for locals and those who visit the area frequently.

I didn't even know places like this existed till I rented a condo for the winter in PCB. The owner…read morerecommended West Beach Mail since there was no way l for us to receive mail or packages at the condo. The owner is so friendly and helpful, and the cost is very reasonable. There was a lot of construction in the area so getting there was a bit of a challenge, but hopefully they will be done by the time I go back next year

Lynn Haven removed the temporary trailers in front . They moved their daily postal pickup from 5pm…read moreto 3:30 It's empty inside but you can still walk in and do your postal As of 5/24/19. Drive through mailbox pickup has changed to 5 pm like it used to be

I was greeted by the PostMaster as I came in. The atmosphere was happy. Conversations were…read morehappening. Questions were being answered. Plus it was clean.

Even though I live out of the area, I had an appointment in town today and also had brought a few…read moreitems that needed to be returned through UPS. The Customer Service here is top-notch. They were friendly and very efficient in completing my returns. Shaynon was so patient in helping me find the correct return labels through the emails on my iphone. After printing the labels, she quickly and thoroughly completed packaging each item.. and with a genuine smile. I was so pleased with the help I received at this UPS store and will be returning.

Went to return a couple of Amazon purchases. My iPhone went dead and couldn't send a copy of the…read morereturn label to the ups store email. Dorothy helped me out by giving me their email address so I ended up going home and sending you the ups store from home . Dorothy was very helpful and when I called to make sure they received it , Brea helped me by looking it up. They Are helpful and they get you in and out pretty fast.

The store manager, JoAnn, is exceptionally rude and unhelpful. Avoid doing business with this UPS…read morestore at all costs. There is a reason why they have less than three stars on their reviews.

I needed a package mailed to me with medicine, Joanne was great! She explained there will be a one…read moretime receiving fee of 5 dollars and the item must be shipped via ups with my name and phone # to the store. What a relief, thanks UPS and Joanne.

They go out of their way to help their customers! I needed a document notarized and all the other…read moreUPS stores in the area did not have one on duty. I called them and the notary was getting ready to go home for the day, as it was close to closing time. I was 30 mins away. He stayed and waited for me to come in. If that's not going out of your way for customers, I don't know what is. Everyone there is nice and you can tell they like their job!!

Best UPS store of all time. I didn't know a UPS store could be so good. This is how a business…read moreshould be operated. All businesses should take notes from this store. The employees are extremely helpful and they all have a positive energy to them. Highly recommend them!

ADDENDUM: To anyone leaving a Yelp, Google or FB complaint…read morereview, I'd recommend taking the additional step I've filing with the Better Business Bureau (BBB). They are the go-to resource for sizing up a business's performance and trustworthiness. They maintain records on a dozen factors, including the company's history of handling consumer complaints. During my interactions with the BBB and the owner my takeaway was that even through the owner likes to use the policies in defending himself and his business...........the flaw in doing so lies in the fact that not all his staff were consistently following them. The year 2021 was difficult for many employers being able to find employees willing to work and often were not properly trained as a result.

So let me just start this off by saying- that I never write reviews ! But this girl at The UPS…read moreStore - CONNIE- SHE DESERVES A RAISE!!! She went above and beyond with helping me return 10 items! All the items looked so similar and I had them all mixed up. So I did not make her job easy. What started as an overwhelming mess, Connie turned it into a pleasant and seamless experience ! Her patience & kindness exceeded my expectations. She was an angel helping me sort through everything and make sure I had the proper labels on all my items and they were all accounted for. And she did it all with a smile !:) Brava!!! You made my day! I appreciate your service & your attitude & your kindhearted energy! The world needs More Connie's !!!!!!!! Xoxoxoox

Great services offered here. I have no idea what the issue is with the one star reviewer on here. I…read morehave been using pack and ship services and personal mailbox services with Speedy Pack and Ship for two months now. Charles has made our transitioning a breeze from an out of state mailbox to a temporary personal mailbox here at Panama City Beach. We are snowbirds and need our mail transferred for several months. Speedy Pack and Ship was the only business that would help me over the phone, the same day I wanted to do business. I called two other personal mailbox service companies (UPS Store locations) in the Panama City Beach area and neither of those franchises locations were willing to help me when I called. Charles treated me like a priority and we had our mailbox services up and rolling with all paperwork done over the phone and by email within one week. Easy and a breeze. Plus there is a kitty cat and small doggie to greet customers too!

I had a very disappointing experience here. I went in to have 11 pages faxed and told the employee…read morethat the fax number was on the paperwork. After leaving, I contacted my doctor's office to confirm they had received the fax, only to find out it had been sent to the wrong fax number. I called the business to have the mistake corrected, but instead of receiving helpful customer service, I was met with an unprofessional attitude and reluctance to resolve the issue. As a paying customer, I expected the error to be corrected courteously. The condition of the business also left a lot to be desired. The store was cluttered, had a noticeable odor, and there were dog and cat beds and pet items scattered throughout the space, making it feel unclean and disorganized. From the moment I walked in, there was no friendly greeting or welcoming atmosphere. Unfortunately, I paid $12 for a service that was not completed correctly and was left feeling like my concerns were an inconvenience. Based on my experience, I cannot recommend this business and will be taking my business elsewhere in the future.