It is sad to know that Rappahannock Elec. Coop. views itself as a wonderful company but tends to take advantage of consumers. We trusted REC to be honest in regard to surge protection services and were duped. We paid a monthly fee for Home Guard Surge Protection and never received notice that this protection shifted to Surge Protect in 2015. The collar for the Home Guard protection was on our meter until approx. 2023. We were talking to our electrician, and he had asked about the specific coverage and urged us to call so we knew. When we called, we found out that we didn't have Home Guard protection. The supervisor told us we received phone notification for "someone who no longer worked there" and we received a long two-page notification that we had not received. It was a standard bait and switch. We were offered a weird amount of money that we refused because the logic didn't make sense. If anything, reimburse us for the number of years we were duped! Once we learned we really didn't have protection, we arranged for our electrician to install the necessary surge protectors. Think of this, if half the customers reported by Rappahannock, say 90,000 paid 5.95 monthly for sub-par coverage every month, that's hundreds of thousands in revenue per month and Rappahannock are the ones who review and rule on the claims. Unbelievable! read more

Great Service Crews. Been in the very rural service area of Syria for 3 years now. Power does go out because of trees falling. IT IS A FOREST so this is normal. Rappahannock crew are VERY responsive. One time I called and they were out within a couple hours with 3-4 trucks with a lot of lights looking for the break or breaks along a 5 mile stretch. In Feb of 2025 when we had 15-17 inches of rain, we had at least 7 breaks in the line with high water in some areas preventing access. They had crews out all day long and night. Yes we were out for more than 24 hours but that is not bad when you think of the areas they had to access. These are not easy poles along the street, these are lines/poles in the woods and sometimes very rocky areas. So, I give them 5 stars plus for working hard when others sit and complain. For those that don't like it, get a backup generator. Power will go out. Be thankful for what you have. read more

It has been 14 hours since we lost power. Yes, there were high winds and nature dealt us a blow. But throughout the day the very specific information you have given for our area has ranged from "crews at sight and power will be restored at 7:51pm", to "no assessment has been made, estimated time power will be restored in 48 hours". These assessments have randomly gone from two hours from now to the day after tomorrow and back again. No plans can be made and no attempt to give real information - grade F. read more

Another superlative response from REC after widespread outages last night (8/7/2023). Thank you for your service to the community.

Hi, After I called and closed my account, changed the card on file to a new one, and paid the last bill, the company charged me $25 extra because they said my eBill was returned due to an incorrect card on file. I changed the card the same day, and the bill was due 2 weeks after that. I called them and they said the charge was due to an incorrect card on file at the time of the Autopayment, is an eBill not a paper bill. Is very unprofessional, and I have other options in that area for electric companies. Consider this before you sign up with them. read more

I have lived in their service area for 90 days and have had two outages. Don't think I will be staying around for long in an area that cannot provide consistent service and updates when service is down. read more

After 15 years, & even in the very WORST of weather times, we've NEVER been without power for more than 36-48 hours tops, & those were just two situations that were during the very worst of the worst in a 15-year time period. For just the worst, 24 hours has been the limit. And for the least of the worst, 12 hours has been tops. Our most recent "Hurrican Sandy" had us lose power around 8 p.m. last night. I immediately called it in via their automated service, & by the time we returned back from enjoying breakfast out this morning (around 10 a.m.), our power was already back on. And this is how it's normally been after severe storms, except normally power is restored even sooner. I can't say ENOUGH good things about the Rappahannock Electric Cooperative. And must add that I feel SEVERELY sorry for the poor folks who don't live in Rappahannock Electric's jurisdiction & have to live with the dismal & laughable Pepco, Dominion, & other equally sorry-ass electric providers. In fact, I make it a point to advise any of our friends & acquaintances who express interest in moving to the Northern Virginia area to NOT - UNDER ANY CIRCUMSTANCES - purchase a home that's serviced by Pepco or Dominion. A few didn't heed my warning, & boy have they been sorry. read more

They have little to no concern about customer service. If you are late on bill they are quick to threaten disconnecting service. Have computer operated customer service number with no option to talk to a real person. The tree crew they sent cut my bobwire fence so they could cross and left it like that and 2 cows got out. They are the worst utility company I have ever had. read more

Great service, rarely lost power and when it does go out they are quick to fix the problem, thank you for your service!

Had this service when I first moved to Rixeyville, VA in 1986. Horrible, always without service for minimal and sometimes no reason. Now, 6 miles northwest of Warrenton and stuck with REC again. Pitiful service, 48 hours without electricity due to windstorm and told probably another 24 to 48 without. I have horses that need water, I am on the main road and my neighbors have power. Told that "crews" are working on it...haven't seen any around here today. Why can't we choose our utility companies? I loved VA Power/Dominion. read more

ABSOLUTELY HORRIBLE ELECTRIC COMPANY!!! If you can avoid getting them as an electric provider, do it!! I got an electric bill for over $400 and when I called to see what happened the rep continued to tell me all the options I am not eligible for. Then I see this comment posted on the portal "Starting with bills issued in January, REC's Power Cost Adjustment will increase significantly. That increase, combined with the higher energy use that occurs during winter months, will cause your bill to be higher than it has been in the recent past." Increase significantly?! Great time to do that Rappahannock! You are robbing all the working class for a necessity. I cannot wait to relocate out of Rappahannock Electric district! read more

Been stuck with this awful company for thirty years, and their service just keeps getting worse. I'm just outside of Warrenton and power goes out at the slightest storm and stays out for days. Not hours, days. And now this morning the power goes out, no bad weather at all. I report the outage and get no confirmation. Decide I had better check to see if the bill was paid, which it was two weeks ago from the online receipt I received, same receipt I get every month after paying it. Payment confirmed, transaction number, authorization code, date and time-all on the receipt. Finally call them to see what's going on, and they say it never processed, even after I recite all the necessary numbers to confirm that I paid it. Charged 52 dollars to turn it back on. Lesson learned-do not trust them and their "confirmation" receipt. Every other payment I made cleared my bank that day. Every. Single. One. I had no reason to think I needed to be checking my bank account. If I get a receipt that says it's been paid, I don't think twice about it, especially when it's been that way for years. Live and learn, and I don't trust them for a second anymore. read more