We needed a second opinion on a sewer line repair and Valerie with Straight Shooter was a ROCKSTAR!…read moreShe was so professional and courteous, and answered all of our concerns in a way we were able to understand. Straight shooter gave us a much better quote for the repair than we were originally given and we could not be happier with our inspection. The world needs more Valerie's!!!

We had a clogged toilet, we think thanks to our grandson. Something was jammed in there and the…read moretechnician didn't give up. He kept running his snake and slowly dislodged what ever was stuck in there. I thought the price was pretty high at $275. In spite of the high price we were glad to get it back to normal without having to wait for days.

Called on New Year's Day expecting to get voicemail. Nope. Phone was answered by Sam, who…read moreimmediately started taking information about my furnace problem. Given the symptoms, we thought I might have to replace my blower fan. At noon today, I got notice that Mike was on the way to look at the problem. At 12:30, Mike arrives. At 12:35, we're both looking at the furnace while he takes the blower fan cover off. At 12:37, he has diagnosed that the fan isn't dying or dead, but that it has shifted in its mounting bracket, making the fan blades hit the enclosure. SUPERB AND FRIENDLY SERVICE! I COULDN'T ASK FOR MORE. Honest, responsive, hardworking and friendly. HIGHLY RECOMMENDED!

I can't thank Sam & Mike enough. They showed up a bit after 8am to fix 1 leaky toilet and another…read morethat wasn't flushing well and flush the water heater. The water heater had a leaky valve, so they had to fix that first. Then the first toilet needed new gasket and seal in the tank. Then the 2nd one turned into a major project. It was clogged with calcium that they couldn't fully removed so we decide to go for a new toilet. When they took the old one out the seals in the floor were all rusted out. And the pipe in the floor was a mess so they had to replace that too. And once the toilets were done, they installed bidet attachments for us. They finished up around 2pm. I was so grateful that they were able to get everything done for us in 1 day. Highly recommend!

Great pricing, much lower than other companies but did not sacrifice on quality at all. Shoe…read morecovers, tarps on carpets. Very friendly and clear about the work being done. Fast response as well. 10/10

This company is stellar! I have now had two EXCELLENT experiences with Six Point Plumbing. I cannot…read morerecommend them enough. They are knowledgeable, super-professional, friendly, clean, and thoughtful, and they do great work! will be telling everyone I know about them. HIGHLY RECOMMEND! Right after I bough my house my water heater went out earlier this summer. Ryan came out right away (same day!) and helped me get everything setup for a very reasonable price. He was so personable and considerate about how he did the work, how he cleaned up afterwards, and helping me out with understanding the water situation here since I was new in town. Fast forward to today. I was really struggling with how hard the water is here (my hands were cracking and it isn't winter yet!). Because of limited space at my home to install a water softener/filter system, I found a system that worked well for my space but it would require some routing of pipes, etc. to make things work. Ryan sent Jesse to take care of the job, and Jesse was great, too! It ended up being more work than anticipated and he was great about letting me know everything it would entail. He was also very conscientious and knowledgeable. He was very friendly and patient while we spent the time figuring out the best placement for the system. And he went above and beyond to write down the instructions I'll need to maintain my filter replacements in a year (and even going so far as to label my valves so I can follow the instructions easily, and the labels for the filters so I don't get them mixed up a year from now). He was so helpful and took such good care of me! I had other questions and he answered them without hesitation. And, Ryan (the owner) was great about providing me a very fair price for the work. I'm so happy with this company and the work they've done! Use them--you will not be sorry!

Very professional, superb fix it plumber, fair cost. Can't…read moresay enough, he did a great job for me. I will use him again. Thanks

Thank you Tim for checking the few concerns I was worried about. And will definitely have you…read morereturn in Spring and reposition my main water valve. And enjoyed our conversation and good laughs. Will definitely refer you to my friends!!!

Our AC unit decided to call it quits right as another wave of 100 degree weather came into our…read moreregion. We called and left a message late Thursday night, tried again Friday morning and Pro1 was to our place before 11am, AC fixed before noon and we were back to cooling down our house as the heat moved in. We highly recommend this company to come out and service your ac and heating units. They are timely, break down the issue in a way you can understand, and are quick to repair any issue.

So... cool story. Nick, from Pro1 installed our first central AC unit back in April of 2019 at our…read morehouse in CDA. Little did we know, we'd be moving to Hayden in 2020, into a house with.... No central AC. LOL. So nearly one year to the day we had Pro1 do another install for us. They were great again. I'm extremely happy with the results. Hopefully this will be our forever home, and these new system installs won't be a yearly tradition for us going forward. Thanks Pro1 for another great install.

Had a drain pipe clogged that was causing water from the kitchen sink to back up in a utility sink…read moredownstairs. Brian showed up and got right to work diagnosing the issue and getting it taken care of, going the extra mile along the way. Excellent work. Efficient. Will call again!

Ineffective Service, Exorbitant Charge for Nothing, and Management Ignores Customers…read more I regret calling Raptor Rooter & Plumbing LLC for a serious plumbing issue in mid-November 2025. Water was backing up from a basement floor drain in my South Hill Spokane home, creating a messy and urgent situation. Technician Brandon arrived and, after I described the recurring problem in detail, tested the drain by running water. He then briefly ran a cable snake only about 2 feet into the drain and stopped. He provided no diagnosis, no explanation for the backup, and admitted he didn't have a camera scope on hand--which likely would have revealed the root cause. After roughly 45 minutes, he left without resolving anything. I was shocked to be billed $462 for this unproductive visit. Hoping for some accountability, I left a message two days later for General Manager Chris, asking him to call me about Brandon's service. It's now January 7, 2026--nearly two months later--and Chris has never bothered to return my call, showing a complete lack of integrity or concern for customer satisfaction. Fortunately, I found a reputable plumbing company in the area. Their general manager and team were responsive, thorough, and fixed the problem permanently. Raptor Rooter's work was inadequate, their follow-through appalling, and their overall integrity horrendous. Save yourself the frustration and money--I STRONGLY RECOMMEND YOU CHOOSE ANYONE ELSE for work beyond attaching a garden hose.

These guys are TERRIBLE! I wouldnt even give them 1 star. THEY HAVE A BBB F RATING ( go look)…read moremy homeowners insurance hired them to come (only) move our water heater away from a wall, when they left it no longer worked. I called him back and instantly he says " water heaters are easy cold in, hot out call an electrician. NOW let me get this straight you move a working water heater and now it no longer works and I need an electrician not a plumber???? HOW DID HE KNOW THIS? CAUSE HE PULLED MY WATER HEATER WIRES OUT OF THE WALL AND LEFT !!!!! then he blames it on faulty/ old house lol. DONT USE THIS COMPANY unless you have extra $$$ to fix their fuck - ups. Luckily for us our home owners had to pay for an electrician to come out since they are the ones that hired this idiot. I think you can learn a lot about a company by how they respond to your reviews. if you go on google, you will see how he responded to my review. Its not even logical to blame us!!!! ACCIDENTS HAPPEN wasnt a big deal but to pass your mistakes onto a homeowner is despicable & dishonest!!!!!! They also show up with family members to help do the work that ARE NOT LICENSED.

I hired them not just to clear a clog, but actually re-plumb my laundry room and replace the sink…read moredue to multiple issues. After obtaining 3 estimates, this very small company got my business. They are friendly, knowledgeable, willing to explain anything in terms a lay person can understand. Plus, I got to meet the entire team over the course of the project: 3 members, all family. If they needed to postpone due to an emergency, I was contacted prior to the expected arrival to keep my updated. The Clog Doctor will be my go-to plumber for any future needs.

We had some water heaters installed July 2017. Due to the set up we have the job was challenging…read more (Complicated set up with minimal space). I wrote a negative review regarding pricing. I wanted to update that review in terms of quality of work. We have had zero issues with the plumbing. While they may be more expensive than other companies they do quality work. Get a written estimate. I would prefer to pay extra for expertise vs having to redo work.

Needed help on a DIY project (replacing the cartridge on a shower handle valve) that I had tried…read moreand failed at. I received a prompt response from Tory even though it was early on a Sunday morning. After describing my issue, we agreed on an estimate and scheduled a time for later in the day. Tory was able to come earlier than scheduled and finished the job in a short amount of time further agreed upon price. I believe the price was more than fair for short notice on a Sunday. I highly recommend Tory and will not hesitate to call him again if the need arises.

John came out to look at the issue with the sump pump our condo was experiencing and not only had…read morea better solution but also a less expensive one. He is honest and very pleasant to work with. He not only completed the job I asked for but also helped me with a question I have not been able to get an answer too. Great professional company a 10 out of 10 recommend.

With our nearly 20 year old water heater deciding it was time to kick the bucket, I called John…read more He sent me a quote and came out in the same day with a new Bradford White water heater (from what I could tell, they're top of the line). John was fast, super friendly, knowledgeable, and the price was much better than I expected! We're excited to have hot showers again!

I want to give a shout out to employee David Stephens, who did the most amazing job for me…read moreyesterday. From start to finish I was pleasantly surprised of the great communication, fair price, quality work and fast service I received. He left my bathroom spotless after two messy repairs and I was so impressed. I have not always had good luck with contractors or repair people. More often than not, I have ended up feeling cheated, frustrated and disappointed, But not with Shaw. I believe this is the second fantastic experience I have had with this company. What really made my day was hearing from an employee what a great place Shaw is to work and how much they love their job. Now, you don't hear that every day! That right there is how you run a successful business. I highly recommend Shaw to all my family and Friends. The owner Hank Shaw, is a honest to goodness stand up guy.

Efficient, got things done competently. Easy to communicate with. Also gave them additional…read morethings to help with.