Continually pleased with my experience at Ferguson--whether it be as a homeowner or on behalf of my…read moredesign clients. Each time I walk through those doors, I am offered a warm welcome (and a life-sustaining coffee!) Not once have I felt I was a bother or like I was interrupting anyone's day, which is sadly not the case in all establishments. Aside from a pleasant experience, the team at Ferguson exceeds expectations with their in-depth product knowledge. I truly value the investment of continued education and how that information is then shared with me and my clients, equipping us to make the best selections with complete clarity. Where I feel Ferguson shines brightest is in their handling of any issue that may arise. When life inevitably throws a wrench, the true measure of service is how any wrinkle is addressed. The Ferguson staff has yet to disappoint, bending over backward to smooth any issue out whether it is their responsibility or not. With that in mind, shop at Ferguson with confidence that you are receiving the best service before and after your purchase!

I am extremely upset with this entire experience, and I've already shared my disappointment with…read moremultiple people and will continue to do so. It should never take months of back-and-forth just to receive appliances. After all that waiting, the presite technician showed up only to tell me that both the electrician and the kitchen designer did shotty work and that "they should know better." After waiting all this time, the presite appointment was not only unhelpful but completely inappropriate. Instead of reviewing the site professionally or offering solutions, the presite technician made dismissive and unprofessional comments, stating that the electrician and the kitchen designer did "shotty work" and that "they should know better." There was no attempt to work collaboratively or explain what was actually needed to move forward. The appointment felt more like blame-shifting than a productive step in the process. Additionally, I felt uncomfortable during this appointment. I was alone in my home, and the way I was spoken to felt condescending and dismissive. I genuinely felt that I was treated this way because I am a woman and was alone at the time. That is completely unacceptable and should never happen in a professional setting. When the installers finally arrived today, they were professional and courteous, which I appreciated. Unfortunately, during the installation, our vent hood was scratched. This is especially upsetting given how long we waited and how much this project has already cost us in time and stress. Now we are left dealing with additional repairs and coordination that should never have been our responsibility. Throughout this process, I reached out to the manager, Olivia, several times. I even contacted designers who said they would email her directly on my behalf. Not once did I hear from her. On top of that, in six months, we have never once heard from Malieka, who took our credit card information and then completely disappeared. There was no follow-up, no communication and no accountability. We are not wealthy people. We saved, planned and chose to invest our hard-earned money into a nice kitchen, and we trusted this company with that investment. After everything we've dealt with, I will never spend another dime here again, and I plan to make sure others know about this experience as well. If Olivia were a true manager, she would have listened, communicated, and addressed concerns. Instead, she did absolutely nothing. This has been one of the most disappointing customer service experiences I have ever had.

TL;DR: Happy with our experience…read more I'm always nervous about projects around the house and the people we hire to do the projects. My husband and I met with a few different bathroom remodeling companies to change out our uneven shower stall that pooled a lot of water to the side of the shower and therefore didn't drain. We decided to go with Rodney at Full Circle Kitchen & Bath. We were able to schedule an appointment for an estimate for the same day that we called him. When he arrived, he gave us a flat base price for the shower stall and the labor, and then told us how much the extra shelving, seat, and grab bar we wanted would cost on top of the base price. Once we called Rodney to tell him we wanted to move forward with the project, he sent us a contract to review via email within about a day. After we reviewed the contract and agreed to it, he visited our house again to sign the contract, collect the downpayment for supplies and re-measure the shower stall. Rodney uses Sentrel products for the showers he installs including the showers he installed at his own house. He ordered the Sentrel shower stall and other accessories and once those arrived, he called to schedule installation for that same week. Rodney is eager to start working early in the morning at 7am. He only works on one project at a time and doesn't split his time between clients, so there aren't half-finished projects that sit for days or weeks at a time when you hire him. He works weekends as well as weekdays. Rodney is prompt to answer questions via email and phone. My husband and I stayed home while Rodney and his assistant worked on the shower stall. They covered the carpet so it wouldn't get dirty or damaged. Rodney is a serious worker that strives to do a good job. He told us every time he was going to shut the water off and for how long it would be off, so we could prepare for that. He called us over to look at any strange house issues that would interrupt the progress and to get our opinions about how to proceed. We had a very uneven floor, floor joists too spaced apart, waterpipes that were coming up through the shower floor instead of behind the wall, and a giant hole carved out of one of the floor beams for the drainpipe. The new shower handle was defective and leaking, so Rodney put in a temporary handle for us to use the shower until the company sends a replacement that he can swap out. Also, he showed us how to change the handle ourselves if at some point in the future we decide that we want a new handle or need a new cartridge. Additionally, the previous owners had put up tile around the old shower stall on the walls that we wanted to keep if possible. Rodney was able to save that for us. Rodney also uses the expensive silicone sealant so there shouldn't be mold growth and we shouldn't have to re-caulk. He used Pex pipes to replace the copper pipes that were coming in at weird angles. We haven't used the shower yet as we're waiting for the sealant to dry completely, but I'm feeling good about the experience we had and am glad we hired Rodney.

I recently hired Rodney with Full Circle Kitchen and Bath to replace my countertops and remove an…read moreoutdated, high breakfast bar. The entire process was seamless. Rodney partnered with Quality Stone in Virginia Beach, and their service--from selection to installation--was superb. ​Rodney provided a very fair price and handled every detail, including removing the bar, relocating an outlet, replacing 3 other outlets and installing a new sink and faucet. He even suggested a beautiful backsplash tile and helped me replace a 15-year-old over-the-range microwave with a new Whirlpool at a great price. Rodney is incredibly reliable, punctual, and truly available seven days a week. I highly recommend Full Circle Kitchen and Bath and will definitely call them for out next project

Our experience with The Bath Shop had both frustrating lows and ultimately a strong recovery…read more At the beginning, everything felt promising. Cat, the designer, was fantastic to work with--knowledgeable, responsive, and easy to communicate with. We were pleasantly surprised by how quickly we were able to get on the schedule, and at that point, we felt confident we had chosen the right company. Unfortunately, once the work began, it became clear that the quality of the initial installation was not acceptable. The shower pan did not drain properly, the original 20-year-old liner was not replaced, and there were a number of cut corners that raised serious concerns. It was disappointing, especially given the cost and our expectations going into the project. That said, what truly turned the experience around was how the company handled these issues. Aaron and Noah stepped in and responded in a very professional and accountable way. They took our concerns seriously and committed to making things right. A new crew was brought in, and the difference was night and day. The second crew was professional, efficient, and clearly took pride in their work. They redid the project properly, addressed all previous issues, and delivered a final result that we are genuinely happy with. While the process had its hiccups, the company's willingness to stand behind their work and correct mistakes restored our confidence. In the end, we are very pleased with the finished bathroom and appreciate the effort it took to get there.

outstanding job and performed perfectly. Finished on time and perfectly done. Color scheme that we…read morepicked out turned out perfectly.

Definitely where you should shop for your tile. Take advantage of the designer that they offer for…read morefree. Very happy with the results and Marie's a sweetheart of a designer.

The floor supervisor Taylor was amazing! She literally walked us through our selection and if that…read morewasn't enough she prevented what would have been a major mistake from occurring. She is very knowledgeable, professional, and goes the extra mile!!

I have had the privilege of working with Monarch Building on a couple different projects. The first…read morewas adding a deck to the rear of the house in place of the old stone patio. The professionalism, quality of work and attention to detail was fantastic. The second project was a bathroom remodel following a failed remodel done by another contractor only 4 years prior. Tony and Terry came in, assessed the situation and presented a plan on how to take care of everything. Again, the quality of work and attention to detail was beyond reproach. Yes, it was an expensive project, but their work justifies the cost. I will without a doubt, hire Monarch Building for all future projects! If you're in need of a contractor, and one that cares about his clients as well as the quality of work being provided, Tony and Monarch Building should be your go to. Icing on top, Tony and crew will even play with your dogs and set them at ease with them being around doing work on your property.

We felt so lucky to have found Monarch Building when we bought our new home. After closing, we had…read moreabout a month before moving in. Monarch was able to repaint the entire interior, replace all the carpet, and convert a combo tile/carpet floor to LVP in the span of three weeks. Their work was excellent quality and Tony was wonderful at coordinating the projects to be sure things were done correctly and in a timely fashion. He was also very practical and made great recommendations that stayed within our budget. We plan on replacing windows in the next couple years, so he advised against any repainting any windows so we wouldn't be paying for them twice. This was our first home and some of these decisions I needed guidance on. Tony and Monarch Building helped us though the process and truly made our home feel like our own.

This is a cooks dream store. I could spend hours in here looking at everything…read more So...many....items...... Ladies....be careful with big purses on your shoulder. They have everything you could possibly imagine. Lots of Le Creusets, kitchen gadgets, dishes, bowls, kitchen towels...the list goes on and on and on. The ladies are so helpful and kind. They even have cooking classes all the way in the back of the store. It is a little pricy though. Not a place I would shop often but I would definitely window shop or go for a hard to find item. If you like to cook or bake or know someone that does, definitely check out this store. I know I will be back.

Kiddo and I went out for brunch today and with the store being so close by as usual I found myself…read morewindow shopping here. The thing I like about this place, in the back of the store, they actually have cooking classes. So Mini me and I signed up for their knife using class. Being a home cook, learning proper knife skills is very important, also proper cleaning of kitchen knives is useful. And this is what the class is about. I really wanted to sign up for other classes, but let's face it, the other 3 classes just didn't hit it with me. Sushi class, beef Wellington, finally another fish cooking class. Nah, it's just not my cup of tea. With this class, kiddo will have to be away from me. The reason being is that she is a lefty while I use my right hand. With her being left handed, watching her with sharp objects just gives me an anxiety attach! Another impressive thing about The Kitchen Barn, everything is made in America. Now that is something that I can support. Also, they showed me wooden products that were made from Floyd, Virginia. Yes, Floyd is in the mountains of Virginia. But as a consumer, I really do enjoy supporting local or American made as much as possible. Although you pay more here. It's worth supporting our local economy as much as possible. So Woo Hoo!

***UPDATE TO ORIGINAL POST** - owner reached out and sent…read moresomeone to the house to correct their installation. Overall I'm happy with the quality of the product- and I'm happy for the fact that they corrected the situation . --------------------------- "NO guarantee of product" - improper installation I went with stonewood kitchen for a whole new kitchen remodel and they also did the installation. 5 years after the install the cabinets began separating at the seam. If you look at the pictures- my pantry system they installed was not correctly done and lack proper structure and support since the side cabinet wall started separating.I do not have excess weight on the shelves - and you can see no damage from misuse. There is perfect separation at the seam as indicative of improper installation and/or faulty design. I reached out to the company and they said they do not guarantee their product

zero stars not available! These people are rude, cannot communicate the simplest of ideas in…read moreEnglish and will literally yell at you in another language when they either don't understand or run into a problem. I will NEVER use them again. I would literally pay any markup to avoid the lousy service, communication and abuse. I come from immigrants, so don't misunderstand, the issue is bad service and communication!

7-26-23 I'm so glad that I had pleasant and fruitful experiences with staff that were helpful,…read morefriendly and patient. I needed a specific Sherwin Williams color and thankfully the nice lady in the paint department was persistent. She found the paint after several searches. But then the next two difficult questions followed, which sheen and how much paint? I anticipated the quantity question. However, uncertain on the sheen type. I figured it would be easier to show staff than to explain. So with anticipation, I took pictures of my shutters and measured my shutters to have a rough figure of the quantity I might need. Next time I will take video as well, so it's easier to see the texture and determine which sheen is needed or heck, just take a picture of the printed label of the last paint can I purchased of the same color. That makes it incredibly easier. Fortunately, my neighbor was able to assist me to confirm the proper sheen, so I didn't need to drive back home. They have a sample of the various sheen types to compare. The knowledgeable young lady also happily assisted me in deciding tools/equipment for my project. She even caught me while at the self check out to provide the paint stirrers, I had forgot to acquire as I was checking out. The young man (staff) at the self check out also provided great customer service with a smile and possessed a wonderful disposition as well to ensure my transaction reflected my military discount. PS. They already have Halloween paraphernalia. I have no idea why the reaper band duo brought me such joy when I entered the store, but it did. Hardware stores seem to carry the best quality, larger than life Halloween decor.

I have been a loyal Lowe's customer, but this was one of the worst customer experiences I have ever…read morehad. I paid Lowe's for same-day delivery. The delivery arrived 2 hours and 45 minutes late, and despite clear instructions to leave my order at my front door, the delivery driver left my order at the very end of my driveway next to the road. That is not a completed delivery. When I contacted the delivery company, OneRail, I spent over an hour getting the runaround. Instead of taking responsibility, I was met with rude, dismissive, and sarcastic customer service because I expected the driver to complete the delivery properly. The most disappointing part is that OneRail represents Lowe's. As the customer, I didn't choose OneRail--Lowe's did. When Lowe's contracts with a delivery company, customers reasonably expect that company to meet Lowe's standards for professionalism and service. This wasn't simply a late delivery. It was a complete breakdown in customer service from start to finish: nearly three hours late, delivery instructions ignored, my order abandoned at the end of my driveway, and no meaningful effort to correct the mistake. Lowe's needs to seriously reconsider its partnership with OneRail. Every failed OneRail delivery becomes a Lowe's customer experience, and that's exactly what happened here. If this is the level of service customers can expect from Lowe's delivery partner, people deserve to know before they pay for same-day delivery.