We have had a number of issues while living at a Raskin Real Estate Property since February 2009. The day we moved in and got our keys, they gave us the wrong keys so we had to wait for a locksmith to come and rekey the house. Then we noticed that none of the doors within the house worked properly so we had to wait another two weeks for those repairs. The water in the house upon moving in was rusty and the kitchen sink barely worked. These repairs were not made until May 2009 and involved city inspection and notices. Next, the kitchen light stopped working and again we had to wait for repairs and issue notices from the city. Recently, our outdoor lighting stopped working and a leak from the unit upstairs caused a whole in our shower ceiling. The plumber came out to fix the upstairs unit, however, no repairs were made to our house and it still leaks when their shower is running. There was also a graffiti incident which the owner was responsible for cleaning, but given the past issues with them, I decided to clean it myself. When I tried to hookup a hose to our outdoor facet, the hose would not run because the facet had been rusted out. The plumber and city inspection have come to review these repairs, but nothing has been done over the past several months. This company is run so poorly and disorganized that I am at my breaking point and unsure of what to do. This past month they lost our rent checks (around the first you can expect to see a number of checks/envelopes sitting on a doorstep, sounds pretty safe, I know) and they claimed to have no way of contacting us because they do not have our phone numbers. I don't understand what kind of property management company would not have their tenants phone numbers and why they would not think to send us a notice through the mail. When we called them, they said that to reimburse us for their mistake they would take off all late fees that we have incurred. If we were charged for late fees over the time we have lived at this residence I would have liked to be notified. I have contacted the city officials a number of times and the Better Business Bureau about their poor managing. If you are looking at a property managed by Raskin, don't do it! They are a hot mess of problems that will make your life a living hell. Oh yeah, and Theo up there, one of the two good reviews Raskin has, is their locksmith who rekeyed our house and fixed our doors. Upon leaving he said "damn it feels good to be a ganster," very professional, thanks for your help Raskin. not. read more

Relocating to San Francisco from LA is serious business. I've done it before and it's not very amusing. I knew it would be even more annoying and difficult this time around, but luckily I stumbled upon a Raskin ad on CL. Pure coincidence, dumb luck - call it what you want. All I know is that Zena is a stellar agent and she saved my ass from shacking up in the Tenderloin again. The second unit showed to me was incredible and in a superb part of the Richmond. I was approved in about 24 hours. Great turn-around time! I then drove back to LA happy as a one-dollar happy-hour oyster! Zena even accommodated me and my time-table given the relocation aspect. I couldn't have done it without her help to be honest. Very thankful for both Raskin and Zena! You guys rock! read more

Been w Raskin Real Estate since 2001, my mom with them since early 70's before that. Highly recommend! Mr. Raskin, Nick, Zena, Allie are the best. Fortunate to have them managing my property in SF. Lucky to have great tenants over the years. read more

The front door lock broke so our apartment building had to remain unlocked -- for over 2 years. My upstairs neighbour's fridge broke and it took them 4 months to replace it. Water piping work was done illegally and water filters out the side of the house. Heater broke and was never fixed during my tenancy. Garage door was never fully functioning and was late for work on two occasions because they did not send a repairman on time and my car was stuck inside. "You left a voicemail? We don't check those." Back porch nearly collapsed before they sent someone to repair it. Gas leak upon move in was "normal for a new house". Nick didn't want to let me send PG&E to repair it insisting he would fix it himself. 4 days later he decided he couldn't fix it. I called and had to pay PG&E myself because he became incommunicado. We had to stay in our old house while this was resolved. Xena and Bela are sweet, sweet people. Think twice before renting from them. read more

Raskin Real Estate has provided me with the best apartment experience I've had in my 4 years in San Francisco. From the first viewing I had of my current home, to every small thing I've needed fixed around my place, Raskin has been responsive, fast, polite, and very accommodating of my schedule. The main contact for tenants, Zeina, has solved any problem within 24 hours. And the proprietor of the company, Richard, clearly takes pride in providing a quality living experience for tenants. The neighbors in my building have resided here for 20 and 40 years respectively, so I think it's safe to say that Raskin takes care of their folks. read more

I've gotta say, moving to SF can be a hussle which is why I can say I'm glad to have found Allie from Raskin Real Estate. This wasn't the first time I've moved up to SF but this time it's more permanent and I was expecting the ordeal of finding "the perfect place" to be much more stressful that it was. I am pleased to say that dealing with Allie was nothing but proffesional and easy. She was always very quick to respond; I was surprised to hear back nearly 20 minutes after my initial enquiry on the ad _after_ normal buissiness hours. She was very understanding that my banking was tied up in San Diego (my fault) and that I'd need some time to situate myself up here in SF. That was honestly a huge relief because I've dealt with landlords/realtors who will just move on to the next applicant if you can't have the cash in hand before the next guy. To be fair, I don't really have hard evidence that this wasn't the case but I sure didn't get the impression it was and didn't feel pressured to move faster. Important note: For the property that I'm now renting (woo!), Raskin only handled the deposit and prorated rent. That is, the property is otherwise managed by the landlord. I mention this because, and part of why I felt compelled to write this review, there seem to be a handful of reviews on here that aren't in line with my experience. Reading through them I get the impression that they're either A) very old or B) may have a similar arrangement to mine (wherein the landlord manages the property). I can't really speak to anything but my experience working with them, and I don't know if my suspicion is the case, but I do suggest you take some of the more disgruntled reviews with a grain of salt. It really looks like everything in the past 5 years has gone well for Raskin. read more

Hmmm...I'm a property manager myself and not at all impressed with Nick or Rich. In fact, I wouldn't recommend them to owners and/or landlords since they don't pay their bills in a timely manner. So if you're looking for a property management company to manage your income property and are considering hiring these guys, THINK AGAIN...do you want to hire a company who isn't responsible enough to pay their own bills? read more

To be fair, I'm basing this review on my experiences with Raskin from 2005-2006, so things might have changed. Raskin managed the apartment building where we lived for a while, during its transition period from a rental building to selling the condos (it was built as condos, which were rented out until all units were finished and the owners were ready to sell them). Since they were planning on selling the units, they stopped caring about renters. They wouldn't fix the leak under our back door, they were indifferent to the break-ins that occurred in their garage, and they generally ignored us. Small claims court eventually agreed that they were forcing us out and made them pay our relocation expenses. Good riddance, Raskin. read more

My roommate and I found an apartment in the Mission run but Raskin Real Estate a couple years ago. It was a really nice apartment in a not so cute block. The rent was such a good deal on the 2 BR apartment that we jumped at the chance. During the first viewing we noticed a drawer in the kitchen was loose or stuck and asked if this is something that they can repair before we moved in and property manager who showed us the apt said, "you can just take a screwdriver and fix it yourself." That should have been the first clue. We agreed to take the apartment but had to give 30 days notice our current place. On the way out she just slyly slide in that we should start rent on the 15th. This way they company took a 2 weeks loss in rent and we did too. Since we really liked the place we agreed. So we paid up and traveled all the way to the Sunset to sign the lease. After that it went downhill. I keep asking my roommate where is the key for the new place he said Raskin never gave it to him, so he keep calling and calling. We were 3rd week into the month and still no key. What's the point of paying for rent for the 15-31st when you can't even access your new apartment? He finally go the key on the 21st after driving out to the Sunset District to get the key. We had to go through the same property manager (for got her name the Russian lady) for all the repairs and needless to say she is slow. Sometimes it took days and sometimes it took weeks. One time we had black mold infestation in our bathroom and she refused to do anything about it. After multiple attempts she finally sent someone out and all he did was paint over it!!!! They will nickle and dime you. Such example includes making you pay the water bill even though there's multiple tenants in the building. They just evenly divide up the bill. I guess that sounds fair when there's a large family living next door. Not! Then when I had to leave the apt, my roommate took over. Before they released me they said I had to submit a letter saying I will not go after Raskin Real Estate for the deposit and that it was refunded. I had to do exactly what she said because she sent back the draft that had the line that I was no longer on the lease and to be responsible for the rent. I was just trying to cover myself and I had write a new letter and resubmit it. So renter's beware. You've been warned. I would avoid any property by Raskin. There's a reason why rent is a few hundred dollars cheaper. You pay for it through time, energy, and extra costs. read more

If I could give Raskin zero or negative stars I definitely would. The only reason they have a semi good rating on Yelp is because the locksmith in which they employ is trying to make them look good, as for "Gregor," I'm not sure what his deal is... The first time I met the locksmith was the day I got the keys to my new apartment, or so I thought. As I got to the apartment and tried to unlock the door I learned that the keys didn't even work. The locksmith had to come over a make new keys. Then once inside the house, my roommate and I learned the not one of the doors in the house closed properly. After 2 weeks of calling raskin and not being able to shut our bedroom doors or bathroom door, the locksmith came over to fix our doors. He did it rather qucikly and said, "Damn it feels good to be a gangster," upon his exit. Over time our doors have not exactly functioned 100%, but honestly it is least of our problems in dealing with Raskin. We have never recieved a copy of our lease and have encountered several problems with our apartment and this company. It takes months to get anything fixed filled with countless calls, emails, and threats with building inspection and the tenant's union. If you are thinking about renting property from Raskin, one word: DON'T. read more

Our experience with Raskin Real Estate was fantastic. Most of our interactions were with Zena. She was always responsive and helpful. We never had any issues with the property management while renting the property. read more

I only write reviews based on quality of service and have extremely high expectations. Working with Zena and Raskin Real Estate has been an absolute delight. I don't know if people had bad landlord experiences and mistakenly thought Raskin had anything to do with it but RASKIN IS NOT YOUR LANDLORD- this review focuses on THIS business. Renting and moving is one of the most stressful unpleasant things in the world, but Zena (and the lovely Bella who I didn't even directly work with but met in their office) are just lovely! It is evident they work hard for their clients and are loyal to the people that hire them, but as a renter also everyone was very personable and professional, and made the process super easy. They even made themselves available for me to come back into the apartment I ended up renting so that I could take measurements. I've never waited more than an hour or two for Zena to respond to my emails. I would definitely refer a friend and work with them again. read more

I found Raskin Real Estate to be great - its wonderful to see a family run business thriving in SF. I rented an apartment from them in the Mission and found them to be super diligent and responsive to my needs for repairs and concerns related to my apartment. they returned my deposit promptly and were very accommodating to meeting at times that fit my hectic schedule when I was first viewing the property. Zena was a consummate professional and very nice to work with. I highly recommend supporting this local business and renting from them read more

Raskin managed the Bernal Heights apartment for the 7 years I lived there and I was very happy with the service and response times, particularly in the last few years. Zena always responded promptly to any concerns or maintenance requests and I never had any problems getting the repairs we needed. The one or two times they needed access they always gave lots of notice and otherwise they trusted us to pay our rent and stayed out of our way - the perfect scenario if you ask me! read more

I have had the distinct pleasure to have Richard Raskin handle my real estate properties in San Francisco for many years, both as a manager, handling the month-to-month issues of a rental property, and as a selling agent for my family's residence. He has always offered up to the minute advice on real estate trends in SF and provided local contractors for inspection and repairs as needed. His knowledge of the local real estate market and sage advice on how to better show my property to potential buyers helped me attain multiple offers and top dollar for my recent sale. Richard and his office staff are professional and thorough with all of my past real estate dealings. I highly recommend Raskin Real Estate for any and all of your real estate business. read more

Thank you so much for all of your hard work!! I have been fortunate enough to work directly with Mr. Raskin and his team!! Raskin Real Estate/Property Management has been working with my family for more than 25+ years and has done an excellent job. read more

I live next door to a Raskin managed property. There have been a string of unhappy renters that have come and gone. Raskin does not respond when there is a problem. And, they do not respond when there is a problem that needs to be resolved between the property they manage and me, i.e. leaking sewer pipe that they took months to repair! I would never willlingly deal with them. read more

A property management company, although they do handle sales too. A rare find in the rough and tumble world of San Francisco Real Estate politics and lawsuits or threats of lawsuits at the drop of a hat. Have a property and hate having to deal with the leacherous tenents who feel you should: A) rent to them at less than your cost, or B) extort thousands of dollars because you want to move your kid in for a buffer? They've heard it all and seen it all and provide practical advice so you don't get your ass sued off - even if you are in the right! read more

this firm is simply, just adequate. they are not really "hands-on" enough to suit me and at least one mess that one tenant continues to leave in one unit has never been cleaned up and, in short, they do not enforce basic rules adequately. their phone answering machine in their office is not adequate and one cannot leave a message after keying the employee name. read more

Raskin staff has handled my mother's building in the Richmond for many years. Zena and Bella are very responsive and understand the complexities of managing aging rent controlled buildings. read more

I have no idea why Raskin had such horrible reviews. I think they got a new manager because Raskin Real Estate is seriously the best I have ever worked with. We have had a ton of issues with our house and they have fixed everything and super quick too. I felt annoying because I kept asking for stuff but they were always there with a positive attitude. Zeina is the best. She is so understanding and amazing to work with.We love her! I will always try to go with Raskin because they have completely exceeded my expectations. read more

Raskin Reality which is owned by Rich Raskin has been taking care of our rental property in San Francisco for the past 10 years. His property management team is a god send when it comes to renting the property quickly and when there is a problem they handle it ASAP and provide outstanding service and knowledge of what to do and who to get and how to get it done in a timely manor. Mr Raskin has a great wealth of knowledge about SF real estate, investment property and selling of ones home and anyone who is interested I highly would recommend going with Raskin Real Estate. After all a great leader surrounds themselves with a great team. read more

I signed up for a yelp account just to let other people know to stay away from apartments managed by Raskin. And if you're a house owner and want to rent your property, please please please do your future tenants a favor by not choosing Raskin. The management people are extremely irresponsible and rude. Whenever I need to report a maintenance/repair problem, I need to ask persistently and repeatedly for weeks. Majority of times, they ignore the requests. Nick does not answer his phone and just simply ignores the messages I leave. It's very frustrating when you need to get something fixed immediately but you are ignored for days and weeks. I understand that it costs them money to fix things, but it is their job and they're paid by house and apartment owners to do this job. I am very diplomatic whenever I make the requests, but they always seemed to be unfriendly and do not want to help. I can only speak for the repair service they provide (and lack there of) and it has been disappointing experience for me and my roommates. I do not recommend the group. read more