This was the first time going through renting process, and moving to SF has been chaotic enough as it was. I almost gave up after weeks of trying to find a decent studio in a good location with reasonable rent, but I came across one of Chandler's listings on craigslist. I reached out through the website they had linked, and Andrew e-mailed me back promptly. He was attentive to my multiple questions and although there was a lot of back and forth via email, he was through and transparent. When it was time to do the tour, he was prompt and communicative of where we should meet and after seeing so many mid properties, I was so happy with the one I was shown. The studio was in a safe location, spacious enough for me, really good lighting and decent amount of windows, and although the building was older, knowing that there is a reliable property manager on site was comforting. I wanted to sign the lease ASAP and he sent me over to Lynn who walked me through the process of the application. The application itself was super straight forward and I moved in right away! I really did have my doubts tbh but I've been living here for about a month now and I genuinely have no complaints. read more

Moving into a new place in a new town is stressful and a bit daunting. Shahra Sidiqi at Chandler was a DREAM!!! She was so easy to deal with and RESPONSIVE! Thank you so much! read more

One of the management experiences I have ever had. Chandler is incredibly disorganized, unresponsive, and lacks the ability to promptly respond to any maintenance requests. Most maintenance requests require multiple follow-ups and constant pressure in order to get a response. If you are looking at a Chandler managed property, think twice. read more

Very clean, love the place coz it's near my work and Chinatown. The only downside is no laundry.

I lived in a building managed by chandler properties for 12 years. The building was old, and had some problems, but overall felt like a safe and sound home. The other building tenants were mostly old timers that cared for the building, said hello in the hallway, etc. but over the years there started to be a lot of turn over, short term tenants and less and less feeling of safety/community. I moved during the pandemic because the amount of construction and noise made it impossible to work from home- I think chandler properties were as responsive as they could be- but over all it was time to go. I'm giving 4 stars because it was a good enough experience. I've lived in sf for over 25 years and these are the same problems one runs into in almost of the old buildings here. Would I live in another chandler property? Yes. Do I wish management companies were more reliable in general? Yes. Tessa and Miriam are two employees that I worked with during my stay there- and they were very helpful. I'm a die hard SF tenant, and don't plan on leaving the city any time soon, but boy is it getting harder and harder to live here. read more

Dissatisfied with the overall management of my particular building by Marya. Trash is left to overflow despite multiple requests to have more bins. And Marya is slow to solve urgent matters. With how much I pay in rent, I expected much better service. read more

Be prepared -- if you rent with Chandler Properties, your standards and expectations for property management companies is going to be so high you'll probably never be satisfied renting from anyone else again. I moved to SF in 2007 to attend SFSU, and have rented from 8 different property managers up until 2022. And I can confidently say that Chandler Properties provided THE best renting experience. And I say this as someone who isn't a fan of renting as I would much prefer to be a home owner (unlikely to ever happen in this economy in most CA cities...lol...*sob*) I moved into a Chandler property in Hayes Valley back in early 2022, and only moved out because I decided to move in with my boyfriend in San Diego. My apartment's building manager, Paul, puts so much love and care in the building and always willing to help no matter how silly the request (e.g. I couldn't figure out how to replace a lightbulb in this globe fixture and asked him if he had some instructions, but instead he offered to do it himself). He also knows a lot of interesting history on the Hayes Valley area and the building itself. The unit I lived in was in an older building (so you get that charm you don't see in newer developments) and absolutely stunning. The outside is stunning. The inside is stunning. The unit itself is stunning. It was SO hard for me to leave because I was so used to renting from companies that had what had been gorgeous buildings at one point, but clearly treated as passive income instead of something that people have to live in (aka, slumlords that do the absolute bare minimum despite charging disgusting prices). Chandler rental pricing is pretty on par with the rest of the city, but I can justify it more because I feel like I'm treated as a customer and not some piggy bank. Everyone I interacted with as a tenant was professional, kind, easy to work with, and extremely communicative if there were any building issues and keeping residents updated. If we ever find ourselves back in SF, I'm not considering any other property management company. TL;DR: If I had a genie lamp that only worked on wishes related to rentals, I would 1) wished I found Chandler Properties back in '07 2) wished that they owned property in San Diego and 3) every renter in the world gets to have the Chandler Property experience! read more

awful service. Multiple e mail inquires and could not respond to one. Multiple follow up e mails, and not one reply. Please get things together and offer better service or stop listing. read more

Chandler Properties is hands down the best property management company I've ever worked with (shoutout Marya)! They clearly care about their properties and tenants. They respond to maintenance requests typically on the same day they're submitted, making sure issues are addressed quickly. I highly recommend Chandler Properties to anyone in search of reliable and attentive property management services! read more

Alice, the Director of Chandler Properties, should be the person responsible for arbitration between faulty building managers and tenants. Instead, she too doesn't know what she's doing and simply deflects the situation back to the property manager with NO resolution. This has happened both times I've tried exhausting her as a last option - earlier this year and now. And today she actually hung up on me. Classy. If you are looking to purchase a condo at 140 SVN, I'd look past this building. I am currently dealing with ANOTHER FOUR MISSING PACKAGES. After the building up & moved our mailroom, people are missing things and I am missing a total of (4) medical packages. They refuse to help. They won't show me cameras and will not call me back. (Both the onsite super as well as the property manager.) read more

Have been renting for several years now, very easy to work with. Requests for maintenance or other help are addressed promptly and professionally, and the building is kept clean and orderly. Miriam DeSouza, building manager, is very responsive and helpful. Their online portal is easy to use, very convenient. Stephen Coffey, the Resident Property Manager is great - friendly, very helpful, reliable, very caring about tenants comfort and safety. read more

I lived in one of their studio apts. for 10-1/2 years and was pleased with the accommodation and especially with the responsiveness of the manager, Shahra. She promptly attended to any matter that needed attention. I recommend this company read more

Love Chandler Properties. Jennifer Ng was my go to person when I lived on Union Street in San Francisco. Very professional and always quick to reply when I had a question. I currently live in Salt Lake City, but will definitely use Chandler Properties upon my return to my City by The Bay. read more

Great place to live. Apartments are very well maintained and building management is very responsive and does everything to keep place clean and organized. Highly recommend! read more

Perhaps the Property Managers at Chandler need educated on habitable living conditions. Months of panting over moldy walls to cover up the problem until someone new moves in and discovers it. Slumlords are really awful. read more

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My experience ********************* period. The management company is amazing seriously. RAFAEL DAVIS, and Mariel thank you so much, We move during a pandemic the process was safe and easy. Happy holidays, stay safe and healthy everyone. read more

I lived at lofts at one Powell for almost 5 years and realllly loved it, Chandler did a great job at managing the property! The tenant portal was seamless and they were prompt to respond and answer any concerns I had. I got really lucky and in that time had two amazing resident managers, Thomas and Chris! I'm sure it's not easy to manage so many properties and tenants but I always felt like they made me a priority. Thank you guys! I miss ya! read more

I love the apartment itself, and the building manager is super nice and responsive. However, "cheap" is probably the best way to describe their practices. After signing the lease, I realized a few things in the walk-through - most notably a very old gas stove that was HOT to the touch due to pilot lights burning too high as well as the cords on the blinds being old and ripped, thereby not being able to lower the blinds all the way. Their assessment was that the stove was fine, ok, I asked them to remove it and bought a new one myself. Their solutions for the broken blinds? Just to tie a piece of string to it to make the cords longer. Honestly, if I hadn't just signed a 12-month lease, I'd be looking somewhere else, especially at the current rents. Edited to add: They did end up approving new blinds based on the fact that the old ones were too short to cover the entire window (not because the cords were broken). read more

Horrible, horrible, horrible. The manager of my building does not respond to emails (literally took 5 emails and 4 phone calls over the course of months to get in contact with her), there have been issues with workers in the garage that damaged my car and I was told it was my fault for not moving it (from the parking spot I pay for?? when I didn't know a pipe was being replace above it?? what??). Additionally, the washer and dryers have been broken for a year with no help from them, claiming they have no control over it. LOL you run the building, how is that possible? Not sure if it's just my PM or if the whole company is terrible but my experience has been AWFUL. read more

I met Patrick at the office and he was extremely rude and disrespectful to me. I offered to shake his hand and he yelled out "I'm not going to shake your hand.". this place is terrible. avoid business with them at all costs. read more

My family and I were looking for an apartment to rent. We found this 3 bedrooms apartments on Geary that we liked. We applied and then didn't get approved because we didn't make "enough income". We have rental subsidy, so I emailed the property manager named Shahra. She said she will get back to me shortly. Then I waited and waited. I even emailed her again on Thursday to follow up. Still no response. So I texted the agent and he said that apartment was already rented. Like WTF? She should of email me back and let me know they already rented that apartment instead of wasting my time waiting. read more

I am very satisfied with Chandler Property's service. I rented two apartments under their management for 6 years. I lived in the first one for 4 years and the second one for 2 years. Whenever maintenance was needed, they took care of that fast. The units and buildings under their management are very well kept. Very professional service! I highly recommend Chandler Property. read more

Literally have just been trying to get contacted back to even GET info on apartments, and have been told 3 times it would happen, and over a week later still nothing. If they can't even respond back when they're trying to get business, I can't even imagine how unresponsive they'll be once they have the business. read more

Not very responsive. Don't reply to calls or emails. Customer service needs a lot of improvement. read more

Lived in a 1.5 bed and 1 bath from Feb 23 to June of 24' and it was pretty great living in the 3200 block off Geary. The unit I moved into had been freshly remodeled so it was very nice looking, new. I think the only negative connotation was that the company that did the remodel did not do the best of jobs when it comes to the full remodel. There were paint drips, kind of janky things all around but nothing to really capture and see if you did not live within the unit, plus the building itself is incredibly old (not sure how old but you can very much tell it's an older apartment building). The management always was able to get back to me within 24 hours. I remember having a horrid time getting ahold of them when I was first moving in but once I was in it was great. No major complaints. I think it was a bit on the expensive side for a one-bedroom, especially with an additional large charge for parking, but not too surprising considering this was a large one-bedroom apartment. Overall I genuinely enjoyed my time living here. The building was always clean, pretty quick on all responses or general building maintenance, and the neighbors kept to themselves so it was pretty nice. If I was moving back to San Francisco I would probably contact Chandler Properties first. read more

Building in great condition management is great and everything is made as simple as possible for the tenants easy five star review

Thought I wrote this review back in December, but circling back now. Long story short, these guys are one of the very few great property management companies in the City. Even for their rent controlled apartments, which is saying something! My wife and I lived in a studio managed by Chandler Properties at the top edge of the Tenderloin for about four and a half years. In that time, they were responsive in communication, quick and thorough in their handling of maintenance issues, and pleasant to interact with both at the staff and management levels. The only reason we moved is because we needed more space, and we would've taken a place with more space managed by Chandler if they had one in our price range at the time. All in all, I highly recommend buildings managed by Chandler Properties. read more

I've been a tenant for a Chandler Properties-managed apartment building two different times (both in the Richmond District), and they manage the buildings quite well. If you ask for repairs, they schedule the repairs and get the repairs done. They have an online portal to make rent payments with. The property managers are responsive to emails. And, most importantly, they actually return either your full or close to your full deposit when you leave, assuming you haven't gone out of your way to wreck the apartment. Special plug for the Richmond District in San Francisco, if you're looking for relatively "affordable" places to live (compared to SOMA or other trendier parts). You've got the ocean, Golden Gate Park, the Presidio, and Japantown all very nearby. It's a great part of town to live in. read more

I needed some updates in my bathroom and wanted to have it done while I was away. Didn't give them much advance notice and just hoped for the best. Piera at Chandler got back to me the same day with all the arrangements. Their contractor came out the next day and went through everything in great detail. I was beyond thrilled and all was completed while I was gone, just as I had hoped. Piera is always so very prompt and makes you feel special. Thank you for a job well done. I couldn't have asked for more. read more

I have a business doing small repairs in apartments and have done work for many of the property managers at Chandler Properties for several years. Property management is a very difficult business as you are in the middle trying to please both building owners and tenants. Each side has different priorities. Each side can be difficult to work when expectations are unreasonable. When you add in the many laws and regulations governing buildings and tenants in San Francisco, it can be extremely difficult to work out solutions that please everyone. Every property manager has a portfolio of dozens of buildings and hundreds of units. Given this environment, I have found the property managers to be hard working, knowledgeable, conscientious, and, needless to say, very busy at their jobs. Still, Chandler manages hundreds of apartment buildings and thousands of units, so I'm not surprised that a couple of reviewers have had problems. No one is perfect, but the people at Chandler are professionals and do the best that they can. One advantage of a large company like Chandler is that their accounting and repair tracking systems are much more sophisticated than smaller companies. I have never had a problem with them. read more

Do yourself a favor and do not move to 2969 Jackson St, 404. The upstairs neighbor has children running through the apartment beginning at 6:30 in the morning. Chandler could only ask them to add rugs...that's it. The insulation is poor and unless you are a morning person who doesn't mind stomping and toys being dropped on the floor, I would avoid at all costs. read more

Lynn has been great! The management is prompt when it comes to maintenance requests and the companies they choose to send out are local, friendly and get the job done. It's great to feel like your property is being well taken care of and they are very helpful with any questions or concerns. read more

Exceptional management company. I have been a tenant as well as a service vendor for over 3 years. Lauren C. Has always been exceptionally attentive to my needs. As a vendor I have experienced nothing but professional communication and prompt payment for services provided. As a tenant, all my requests for service are handled at a rapid pace, and with great care. read more

Chandler Properties has managed my building for over a decade and they have done an excellent job handling maintenance, fix-it solutions and timely and efficient communication. What really makes them wonderful is the services they provide above and beyond the call of duty. In particular, our property manager, Mariel Byrne, is A++. Mariel is cool, funny, and a great professional with a huge heart. We know we can count on Mariel, and in return we look out for Chandler and the building. Our owners are great, too. I know, rare in SF to get lucky 2x, but we are grateful. Mariel-you're the best of the best. read more

I've been a tenant in a Chandler-run building for a number of years. They have always been very responsive and professional whenever I have dealt with them. Always a good experience. read more

As a first time home buyer I was very disappointed. Chandler Properties was my 3rd Agent due to lack of assistance from first 2 Agents I went to Chandler Property and told them my frustrations with the others and I needed to actively look, I was assured they would do everything to help. First my Agent did not explain things the process etc. did not put offers when I asked her to, did not meet deadline dates and put extension in before deadline, did not communicate in my behalf to anyone in a timely manner, did not give me things I requested, I called Chandler and she really didn't care basically dismissed it and nasty her comment was " I see your closing next week be happy " that was that. I started this process April 12th 2021 I closed June 22, people not doing the job caused delays and many corrections not to mention 2 houses I really wanted I was told sold for 3 times the asking that was in April but yet in June after closing I looked and that house just sold and it sold for asking price I offered more than asking. Closing was June 22 I have not seen or heard from my Agent as of June 9th she wasn't at signing and text me she was going to bring all docs the following day? It is July 2nd nothing? Things were kept from me like it took weeks to get out of my Agent and lender what I was pre approved for, no one helped me through this at all. I should have known better Chandler Property has many rentals they are in charge of years ado I was a tenant and they do not take care of the tenants or properties they have an I could careless attitude. Terry Dunkelberger read more

We were renters at one of their properties. At first, the property manager responsible for our building was extremely non-responsive. We had a lot of trouble trying to get in contact with her re basic things--e.g. how to pick up our keys and questions about the move in process. There were times when I had to bypass the property manager by calling the main office. Unlike the property manager, the staff at the main office was extremely helpful. Mid-way through our time there, it appears we got a new property manager and she was really good. Repairs were fast. Responses were immediate and helpful. Separate from the property managers, we also had community managers who lived in the building--they were great and always trying to help. When we moved out, we expected some money to come out of the security deposit for cleaning, like what happens at most apartments even if you clean the place well. To our surprise, they returned everything plus interest. So in sum, bad luck with the non-responsive property manager in the beginning, but, overall, Chandler is an honest company doing good work. read more

When I first moved to San Francisco, finding a place to live was a daunting endeavor. Chandler Properties was one of the few property management companies that called me back quickly, and made apartment hunting easy. The application process was so fast that I was able to move into the apartment on Valencia Street the next week! Joshua Stephenson was my primary contact, and he was very responsive to calls/emails, accommodating with scheduling walk-through times, and professionally addressed any questions/maintenance issues I had. Definitely ask for Joshua! read more

I waited a while before I wrote a review but I can honestly say I've never had a property management company be as responsive as Chandler Properties. I recently moved out of my apartment and the property manager Shahra was phenomenal in making the process seamless. She is extremely responsive and When repairs were needed in my apartment she always made sure they were tended to the same day and followed up to make sure everything went okay as well. Let me just tell you I've lived in buildings managed by other management companies and it's like emailing Kim Kardashian and waiting for a response. If I ever move back to SF I'll be sure to rent from chandler. read more

I have previously lived in a Chandler Properties ran building and I must tell you, I miss it! I lived around the US in various metro cities and Chandler Properties was by far my best experience. The attentiveness of the staff, to immediately handling any concerns or issues I might have. They were on top of it. This management staff is spot on and eager to please. I definitely recommend this team to anyone looking for an apt. read more