We love Ravinia and will be using them from now on! They've done HVCA and electric work for us so far. The techs have been excellent and they're committed to making sure your problem gets fixed the day they come out. We were quoted double the price for the work we've had done from another company so the prices are super competitive. read more

They used to be an expensive but good-quality outfit; now they're like ABT--repair clients beware! My InstiHot was dripping nonstop. We suffered a Chinese water torture for 5 days until they could get to us. The plumber said the problem was with the tank and I should also get a new filter. They came back a couple days later with a tank and a filter for $843! Guess what? The InstiHot faucet was still dripping! The plumber said it would stop. It's Ravinia, so I assumed I could trust him. I was wrong. It continued dripping as much as before. So, we suffered more Chinese water torture until they could get back 3 days later to install a new faucet. Oh, so I DIDN'T need a tank and a filter, but you just made me pay for one! That's unethical, incompetent, or both. It gets better. Then they charged me $600+ for the new faucet BUT they took out the new water tank and replaced it with one they said "matched" the manufacturer of the faucet. Wow. They could have just put in any tank--maybe even one that cost them nothing. That's also unethical! So, I called and talked to some woman who said the manager was too busy to talk to me and she'd be responsible. She made some excuses and then tried to smooth things over with a small gift certificate. Really? My husband then called and tried to get a manager on the phone. It's a month later, and we are still waiting. Basically, I ended up paying about $1400 for a new InstiHot system. Just unbelievable, when all I apparently needed was the overpriced $600+ faucet. I will be contacting the BBB. Use these scammers at your own risk. read more

Water...is a colorless, odorless, and tasteless liquid compound, that is essential for life on Earth, a liquid that is vital for a variety of natural processes and biological functions. So, generally, water is a beautiful thing, except when you find it bubbling up through your basement drain on a Saturday morning. I was doing laundry and doing things throughout the house and came back down to the basement to find a growing, flowing steady influx of water coming through the drain. Not one to panic (ha!), I called Ravinia plumbing and they said they could have Simon come out that morning. Simon called me on route, and I surmised that the former owner (him, again!) had never had the pipes rodded. Simon was able to diagnose the problem and took the next several hours to unblock the drain. Our problem is solved for now. read more

To improve my chances of getting a good plumber, I sought the Best Pick Reports which said Ravinia Plumbing has a 4.9 review grade. That encouraged me to reach out and secure the work of getting two faucets I had purchased that needed to be installed. Dan, the plumber was professional and competent, and the actual work took 65 minutes along with 10 minutes of paperwork. The total fee was $849 which I thought was ridiculous. Apparently they charge by job and not per hour. No where on the BPR was that mentioned. In my mind, the most I expected to pay was $400-450 for such a small job. Indeed, this was not emergency plumbing as it had been scheduled for weeks. I can't question Dan's competency, but don't think it was close to a good value considering it was a small job. read more

I was forwarded to a robot... I have been a customer for many years. But when I had a service issue I was forwarded to a robot. I paid for the yearly service package. I thought they were checking everything but I was wrong. I have been without hot water for 3 days. read more

My furnace stopped working and the person who came discovered that the motor needed replacement. Came early the morning of the next day. Did the work quickly and well. Very courteous and helpful. I now have heat! read more

Outstanding service. We had a continuing problem with our aging A/C. Ravinia resolved the issue in a most timely manner. We only call Ravinia for resolving our service needs. read more

I received great service! After helping to diagnose my issue I was scheduled and fixed up in no time! Friendly service at reasonable prices. Hope I don't have to call them again, but when I need to, I will!! read more

Ravinia Electric has great electricians, customer service, availability and cost. They scheduled me for 2 visits to replace multiple outlets. Javier and Lucas visited and replaced all 3 outlets, outdoor and indoor, and removed a stuck lightbulb. They replaced it with a new LED bulb, Altogether, their single visit saved me energy, time, money, is cooler and more safe. I trust Ravinia Electric with all of my electrical issues. read more

Provided no estimate, charged much more than they quoted, and did extra, unnecessary work with no authorization and then were rude and obnoxious when speaking with management on the phone. Not recommended - lots of better places in the area. read more

Jake, Max and Javier were at our home today to change our hot water heater to a tankless. They took pride in their work and did a job like no other. Very happy homeowners. read more

Service person was good and professional. However their process, administration and billing process left me feeling like I was totally ripped off. read more

I felt that Ravinia Plumbing, Sewer, Heating, and Electric at best overcharged me for a service call and likely misrepresented their cost of a diagnostic service call. In a text message confirming the plumbing appointment, they cite a $69 service charge and a $47.50 per quarter hour diagnostic fee. The technician was unable to repair my hot water heater and indicated that this would be just a diagnostic visit. The technician was at my home for less than 1 hour and proceeded to charge me $315 for diagnostic visit. After reviewing their text message confirming the appointment and the disclosed cost, I called the company to address my concern over being over charged, citing their text message. The agent was argumentative and indicated that I misread the message as the diagnostic fee only applied to electrical. I asked if they would work with me being a first time customer. Agent offered me a "gift certificate". Terrible customer service. Would not recommend. They offer a "plumbing inspection" for $89 on their website. read more

Ravinia Plumbing - Plumbing Near Me - Lincolnshire, Illinois

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Ravinia Plumbing and Heating can be described in one word: Predatory. My 94 yo mother had them clean the sewer line - 40 minutes + $600.00. That was years ago and she was told to NEVER use them again!. She forgot and called them again for a furnace not cycling due to faulty control board - 2 hour (30min of waiting for the part to show up)... 1300$. STAY AWAY FROM THIS UNSCRUPULOUS PREDATOR. Thanks for the retort below but... ...but you still charged a 94 year old customer $757.47 to swap out an easily accessible control board ($348.41) held on by two screws. As for the $189 "appeasement" you supposedly offered me, you should clarify in your public comments that you told me that you "fired the office worker who has made too many mistakes and this was one of them". That is not an appeasement, it is an admission. read more

Ravinia Plumbing - Plumbing Near Me - Lincolnshire, Illinois

$299 charged for 10 minutes use of a Drill Rod. Exorbitant! This is absolutely ridiculous!

We have used them for years and they are reliable and efficient. Have had emergency calls were they literally restored heat when temps were about 0 outside. They just did a regular furnace service and spotted a carbon monoxide leak due to faulty installation of a tankless water heater which was not installed by Ravinia. I can't recommend them highly enough. Just schedule them regularly, once per year, to avoid most emergencies. read more

Living in an older home can involve surprises and having professional support when they come up is crucial. These guys came to the rescue in the middle of the night. This is our first winter in our new home, which is an older house with older plumbing. Before going to bed last weekend I realized that one of the shutoff valves in our basement for the outside spigot had failed and water was coming from it due to the sub-zero temperatures. I gave Ravinia a call and they sent out a technician who arrived in about an hour. I felt a little bad that he had to respond to a call on a Saturday night but he was really friendly and had a great sense of humor. He replaced the faucet quickly and provided instruction on what to do next. And most importantly, I was able to go to bed knowing our basement wouldn't be full of water in the morning. They may charge more than some other companies, but when dealing with something as integral to our home as plumbing I don't want to take chances. We're part of their home care club where for an annual membership fee they waive other fees, such as in the case of an emergency call like the one mentioned. It also provided us a discount when they replaced our water heater and has nearly paid for itself twice already. read more

Very poor experience with a heating issue, will never engage with this company again. The technician did not fix the issue and offered an extremely expensive alternative solution on top of the existing charge. Called another company and they got the heat on and working without needing to purchase a new thermostat. read more

Wheel fan that costs $150.00 ...they wanted to charge me more that $800 and that is with the loyalty program that was not free...the last time $ 1300 for a part that cost $ 359 .. serious mark up fees and diagnostic fees .. incredible!!! If you don't ask they wont tell you .. read more

I would like to express my feeling about Ravinia plumbing heating and air-conditioning. Had a technician arrive to swap out a kitchen faucet with another we provided. Before he stsrted i asked about the price to do this. They wanted a minimum of $500 which i feel is excessive. I sent him on his way , having to pay a $69 show up fee.....So i guess what I'm saying if you should call them ....ASK FOR A QUOTE BEFOE THE COME OUT. read more

My large single basin stainless steel sink was not properly secured at installation. Three years later, the sink sank an inch or so and there was a gap between granite and sink. I called my neighbor who highly recommended Ravinia Plumbing. Sherry took the call and scheduled a plumber (Danny) for the next day. Danny arrived on time--even a bit early and was experienced, respectful and got the job done! Thank you Ravinia Plumbing! read more

Didn't do the requested service on plumbing equipment, but provided a $5,000+ quote for replacing the unit. Another service provider repaired the unit for $500. read more

I want to update my original review. I would like to first say that I was completely surprised that Ravinia contacted me almost immediately after I posted my review. While it was frustrating to explain the situation again, Holly, the customer service rep., patiently listened and ultimately asked what I thought would make it right. I was taken off guard and asked to think about it. I was impressed that Ravinia reached out, took the time to listen and offered to make it right. While I wish that was done in the first place, it meant a lot that they care about their reputation and their customers. I decided to ask for a gift certificate so that I can give them another try. Holly was amazing and Ravinia is fortunate to have someone who is empathetic and has great communication skills. We are grateful for the opportunity to mend our relationship with Ravinia. Well done...other companies should take a tip from Ravinia. read more

We've been battling an issue with our Air Conditioner for 2 summers now, even after getting a new unit installed. After going nowhere with the same guys for all this time, we called Ravinia. Nick came out, and it was immediately obvious he knows his stuff, backwards and forwards. He went through the list of possible issues, and spent a few hours here to weed out the problem. It turned out to be an even more subtle issue than he previously thought (the last guys had taken some shortcuts on the previous install, leading to most of the air bypassing the cooling coils, along with a misconfigured blower) -- but he still nailed it, and fixed it on the spot. These guys are top notch -- I'll be a permanent customer for all my air conditioning, plumbing, and electric needs from here on out. Highly recommended!! read more

We had a horrible experience with this company. We're new to the area (1.5 years here). We called Ravinia this morning as our heat went out and it's 20 degrees out today. They quoted $100 for a visit since it's a weekend. When they got here, they were here for 30 mins and said the whole furnace would need to be replaced. Charged us $340 for the visit and diagnostic. We called ABT and they came out, said the furnace did not need to be replaced yet and fixed the issue by changing a part, all for $185. Will never use Ravinia again. I called the office to complain and she was super rude and told us " this is our pricing and if you don't like it, you should have called someone else". I'm sharing as this is a local plumber and we had no idea of their price gouging and their rudeness as well and others should know. read more

Sloppy work and greedy billing. One hour of labor to replace a small part on the warranty was $316! I had already diagnosed the problem prior, all they had to do was an easy replacement of a part. Roy was a very nice repairman though. After installation of a new furnace, we found lots of tiny sharp sheet metal screws left about the floor outside the furnace room and on our driveway risking flat tires or emergency room from sharp screws into a foot. We were quoted $125 for a replacement UV bulb in our air purifier but I bought one online for $46 and one shipped to me from a local supply house. read more

Update 7/2/2020 Compliments to service technician Ray he was able to get my air conditioning going after several days of no air. Ray was professional and knows his stuff. Thanks again for the extraordinary service. I always try to stay ahead of the maintenance, being preventive is usually the formula to having heat and air conditioning on demand. While taking a look at one of our zones furnace I noticed a decaying vent pipe - this happens! Time for my summer air conditioning check - I scheduled a service call and added the replacement of the vent in my request. Ravinia sent Marc Swanson, very qualified and he did an extraordinary job - even cleaned up after. Extraordinary- Ravinia isn't the least expensive but they always exceed my high expectations- I highly recommend them!!! If you know me I am frugal but never compromise on service and read more

Started using Ravinia because they had a history with our home. Have had 8 plumbers from Ravinia over to check on a plumbing backup that's been recurring since moving into my home for the past year. Each time, the plumber has a new theory on what's happening that's disproven by the info that the previous plumber gave. So in the end, there's no resolution. Ravinia seems to have no interest in actually finding the issue or fixing it, they're just happy to take your money. Management was also very aggressive and unhelpful. Will be looking for another plumber who actually is interested in fixing plumbing and helping customers. read more

5 Stars for this great Company -- I called for an estimate and they sent Jimmy out super quickly. The phone staff was great, and Jimmy was warm, fair and honest. He quoted me a price that was half of what other companies were going to charge. A few days later, Mike came out and fixed my situation. He was equally warm, helpful and efficient -- he called to give me a heads up on his arrival time, explained his plan of action, worked fast and cleaned up when he was finished. I'm 110% all in with Ravinia Plumbing and have already recommended the Company to my neighbors. read more

I had a leaking pipe situation that was a little more complicated than basic. Jimmy came out to take a look, and had a proposal for work the next day. Work was scheduled and done right away. Mike did the completed the work in 2 hours or so. Everyone from Jimmy to Mike and the office staff were all professional and got the job done. Big relief and I would recommend Ravinia Plumbing and will definitely call them again. Laura K., Lake Bluff read more

They did work more than one year ago. I was relying on them like a trusted company. But they didn't finish the full scale of their job. I didn't even know about it until another contractor told me! After I called them back they said that this second part of the job wasn't necessary!!! In their opinion a more profitable 10 minutes job can be performed, but the rest, which didn't bring money (but should be done) and take more time can be skipped!!! read more

I was hung up on for asking (on behalf of someone who is elderly) how to use/change a power of attorney on file (for financial matters), if a power of attorney is needed. read more

I had a highly unusual problem with a kitchen disposal after pouring some fiber solution powder into the sink and trying to flush it down the sink. It morphed it a massive sticky goop that blocked the sink and completely clogged the disposal unit. Jason approached the situation methodically analyzing what had occurred and devising a plan to solve it. Jason was excellent all around. He was professional, knowledgeable and very courteous. He kept me well informed about his approach to solving the problem and his progress in doing so. I think he provided exemplary customer service I would be happy to have him work on any plumbing issue I have in the future. read more

When you need them, you need them. Of course my ac decides to fail during our hottest and most humid days! I contacted Ravinia Plumbing early Wednesday morning via their website, got a call back within three hours and had a technician out the next day. He was at the house before he was supposed to be and took care of the problem. I couldn't be more grateful. read more

I expected to have a very good experience with Ravinia but I did not. We hired them to fix leaks under two bathroom sinks. They have now been here twice, have put in six hours, and still haven't finished the job. These must be the slowest plumbers in the universe. Worst of all, they gave us no time estimate at the beginning of the job so we had no idea how long they'd be with us. A small thing but illustrative. The plumber threw some paper down one of our toilets. When a single flush did nothing to the paper, the plumber simply left the room without calling it to our attention. I walked into the bathroom 10 minutes later, saw there was unflushed paper in the bowl, and tried to flush it. The toilet immediately backed up, despite the fact that it had been working perfectly before the idiot plumber threw something in it. Their customer service is lousy, as well. read more

I've (unfortunately) needed plumbing help twice in the past month -- first to replace two water heaters and then to rod out a backed-up sewer. But I'm glad I used Ravinia for the work. They were recommended by the company who did our home inspection a few years ago and in my experience have always been on time, done good work, and been up-front about their pricing, which was also reasonable in comparison with other plumbers I've used in the past. So, a solid recommendation from me. read more

I had a faucet repair that was completed, but Jason noticed that my ejector pump had failed. He was prepared to save my basement from a pending disaster. He did an excellent job installing a replacement pump along with the rest of the installation. He was professional, very knowledgeable and able to answer my plumbing related questions. read more

I had Ravinia replace a water filter under my kitchen sink. The technician was on time, the service was done promptly and correctly, and the price was very fair. I would recommend them to anyone who needs plumbing assistance. read more

My "credibility is worth $95". That's what the owner of ANOTHER plumbing company told me during a somewhat heated telephone discussion on the evening of November 10, 2015. What would compel a business owner to insult a (former) frequent customer in such a manner? I noticed two very minor leaks in my basement. One of the leaks was at a cast iron waste pipe, the other was at a copper water pipe on the opposite side of the basement. Having had previous satisfactory business dealings with the OTHER plumbing company, I gave them a call to come out on November 4, 2015 to diagnose and correct the problem. It was understood, and mutually agreed upon, that there would be a $68 charge to show up. Fine. The two plumbers were on time, and courteous. They put on protective footwear and went to the basement to look at the two leaks. After careful examination, and a phone call to their office, they estimated the cost to replace 30' of 4" cast iron pipe (at leak #1) and 14' of copper piping (at leak #2) for a total of $3,185.00. They said the pipe was cracked. Also, the cast iron line would have to be rodded out at a cost of $265. It should also be noted that the two plumbers bad-mouthed the quality of the work performed by another company at an earlier date. I was disappointed to learn that their "advanced diagnosis" incurred an additional charge of $95. Time for a second opinion. On November 5, 2015, I called in RAVINIA PLUMBING AND HEATING which I also had dealt with previously and was satisfied with, for a second diagnosis and estimate. Their plumber was also courteous, on time, and wore protective footwear (paper-like booties to prevent spreading any dirt on the floor from their boots). Alas, the RAVINIA plumber also diagnosed leaks, but determined the leaks were coming from missing lead around several joints in the cast iron piping (leak #1). The end cap of the copper water line was loose (leak #2). The plumber tightened the end cap, and voila...the leak was gone! No need to replace 14' of copper piping! And he agreed with the first diagnosis only as it pertained to a clogged waste line...around $300 to rod out. Repacking the lead around the joints would cost an additional $250. Total cost: $560. When I brought this up to the owner of the OTHER PLUMBING COMPANY, he became somewhat agitated, and very defensive. He said he wasn't going to lose sleep over $95 and agreed to refund this portion of the charge. I had considered putting a stop on the the $68 show up charge with my credit card company, but the process, and his attitude didn't make the effort worthwhile. When in doubt, ALWAYS get a second opinion! So, to recap, my credibility is worth $95. I learned a lesson that cost me $68. But, I got to keep $2890 in my pocket. Bravo, Ravinia Plumbing! Bravo! They are honest, professional, friendly, and do the job right! read more

I had no choice but to give them one star. I tried giving them none but it wouldn't post. This company should be ashamed of their outlandish prices and obnoxious attitude. We had an emergency when my kitchen sink exploded. The amount of money Ravinia charged was gross. On top of that, I've now come to realize all they actually wanted to do was put a bandaid on cancer. Begrudgingly, we paid their outlandish bill and now have another plumber fixing the issue that should have been taken care of with Ravinia. It's gross and a totally underhanded business practice. Ravinia had been our plumbers for years and never once mentioned one thing about the preventative things we could've and should've been doing. It wasn't until the sink backed up again and my husband called another plumber who told us it was the worst pipe he'd ever seen. If Ravinia actually cared about their customers, this would never have been an issue. Shame on them read more