Dear Anna, At the very least your "clarifications" could be factual. However, that's even more telling about the business. Here are the facts: - the appointment was set well in advance, so you mentioning work on "the coldest day" without reflecting the price doesn't make any sense. If you didn't work on "coldest day" or it was viewed as some heroic measure, you should have accounted for it when scheduling an appointment or rescheduled it. There was no emergency whatsoever, - why deny the demands of removing negative review. That was a factual statement, - the written "estimate" was given only after work was completed as a paid invoice confirmation. Didn't provide clarity to your charges at all. Thus, my and my husband's outreach to you (before the negative review was written). I'll let other potential customers draw their own conclusions. read more

Recently used this company for a water heater installation. They were on time and did an amazing job.

Absolutely, completely recommend this company. From the original estimate to completion of the project under a village permit and inspections, Demetri was professional and worked well with with my exacting Contractor. (Who btw, said he was so impressed that he is calling him for additional jobs.) Demetri (and team) plumbed a renovated bathroom, removing a Jacuzzi and replacing it with a walk-in shower, and moved and installed the plumbing for a washer and dryer from downstairs to upstairs, which meant closing one, working in the ceiling/floor for the other. In addition, he replaced an 18-year-old water heater and installed a new faucet in my garage, neither of which were part of the original job. Before I hired them, I had three companies provide estimates and DPS was considerably less, and in line with my contractor thought should be paid. read more

Drain & Plumbing Services - Plumber - Plumbing Near Me

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THIS COMPANY IS A TOTAL SCAMMMMMMM. This guy probably has nothing else better to do in life and he opened a plumbing business to make some money LYING to people because providing a service forget it. If anybody's shower gets clogged you better go to Home Depot and get the tool and unclogged yourself. These guys can do nothing more than that. There was a big leak in the garage and also the shower got clogged. As a lady I didn't know what was the issue and that was the reason I called this company and scheduled with them. They sent me a plumber and when he came he unclogged the shower and said:I FOUND HAIR IN THERE AND NOW THE PROBLEM IS OK. Well, I think in every shower possible in this world you going to find hair in there. I ASKED HIM MANY TIMES ABOUT THE LEAK IN THE GARAGE AND HE SAID THE LEAK IS BECAUSE THE SHOWER WAS CLOGGED. I trusted him and paid. HOW THEY CALCULATE THE PAY? Everyone else when they charge for the call fee which is to see what is the problem and in the moment you give them permission to fix the problem , this fee goes to the price. For this company this fee is an extra charge. So 300$. He didn't even test it to see if was a leak in the garage. He didn't go to the garage at all. I used the shower and was a big amount of water again in the garage. So it was not clogged shower , was another issue. Called them again and the next day another plumber came who was very rude and as soon as he meet with me he started accusing me that I did't ask him to check the leak. I am sorry but WHY DID I HIRE YOU? Are you a plumber ? What are these people who work in this company? He checked the shower again and this time he said that the problem is that shower needs to be replaced because there is a crack in there. He said that he can try to put some kind of glue in there without charging me because of course he knew it was their fault , but no guarantee. And as soon as he said that he open the water . And said I can't do that because it is wet now. What a professional liar. He said I can come another day and cost this much and gave me a price around 200$ . He said he would do it for no charge and when I asked him he said: yes I said that before you were yelling at me but no for free anymore. I asked them to leave the house in the minute. You guys scammed me and got 300$ without doing anything but JUST AN ADVICE : IF YOU THINK YOU CAN SCAM SOME STUPID AMERICANS AND KEEP CHARGING THEM EVERY TIME YOU WOULD LIKE THAT IS NOT GOING TO WORK WITH EVERYONE ESPECIALLY WITH BALKAN PEOPLE. YOU WERE LUCKY ENOUGH TO LEAVE MY HOUSE TODAY WITH YOUR OWN FEET BUT IF YOU WERE GOING TO DO AND TALK THE SAME WAY WITH ANY BALKAN MEN I GUARANTEE IT WAS NOT GOING TO END THE SAME WAY. BE CAREFUL!!! SCAMMMM SCAMMM SCAMMMM! read more

Drain & Plumbing Services - Plumbing Near Me

I had a problem with our commercial coffee maker that had a plumbed in line and I called this morning. Within a few hours this excellent plumber came to my rescue and showed me how the plumbing worked for the machine and showed me it was working perfectly. He was kind, fast, efficient, polite, competent and overall I had such a great experience I asked him if I could leave him a good review because I felt so strongly about the excellent service I received. Going forward, I will always call this man for all my plumbing needs. He proved himself valuable today and that means something. He didn't ask me for a review - I wanted to provide it so more people would know about quality people like this man. Thank you so much for your service today. read more

Needed new hot water heater. Spoke to Anna who said that when the technician came out and I was satisfied with the price they could replace it immediately. Three and one half hours later I had a new Heater! The technician Yaroslav (Jerry) was great! Replaced and removed the old heater smoothly. Best of all, they beat the price of the previous company that installed the original one! Couldn't be happier read more

Total fraud , I asked if they charge for a visit to quote me on a leak I had in my bathroom. The lady said it was free, the guy that came In charge my brother $92 because I was at work . I call the person that schedule my appointment and said that she'll ask the plumber and give a call back . Never got a call back reach out to them and this is what the lady said . Rude and fraudulent people . read more

Drain & Plumbing Services - Basically saying that I agree to the charges and it was my fault that I paid him. I was at work and I had a mayor leak . - Plumbing Near Me

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Avoid this company. Overpriced and didn't find and fix the main leak problem. Spent 2 grand and had hire a different company and paid even more. read more

Not professional and will stop working with you because they don't want to... Hired them for a few jobs till they made a huge mess with my warranty company. I initially called for a gas smell coming out of the exhaust (I have 4 in a row - 2 water heaters and 2 furnaces). First visit - Tech said everything looks good - the turned on the water heater #1 Second visit - Tech (different from the first one) said that water heater #1 need to be replaced and shot off the gas line to that water heater. Third visit - 3 Technicians came to my house - I tried to stop them from replacing the water heater #1 because I still smelled gas. The tech didn't listen to me and stated to work on it. Finally one of the tech decided to check and found that the water heater #1 is fine and blame on the furnace #1 that has the issue. Called People Gas and we found that Water heater #2 and Furnace #2 has a gas leak. Called the warranty company and they tried to send back Drain & Plumbing Services onsite to take care of it - THEY REFUSED I called the company, the office manager told me that they don't want to work with me anymore... (because they spent so much time miss diagnosing it) Be aware - Very expensive Very rood Will leave you without taking care of the issue. read more

Jerry was amazing. He had two projects each with challenges. He quoted both projects fairly and competitively. He then proceeded to complete the projects professionally. I might add he had to fix issues created previously by one of his competitors. I would highly recommend Drain & Plumbing Services and suggest you request Jerry!!! read more

I had a stuck cartridge inside of my shower valve, which I already tried to remove myself, and actually partially broke the old cartridge. The technician showed up during the allocated time frame. Before arriving I received a text message that I am next. They charged me $160 (the regular price is $180, but I had my own cartridge). I felt it was a little overpriced, but I already tried to do it myself for three hours and knew that it is not that simple. It took the technician less than an hour to remove the old cartridge and to clean up sediment with acid, otherwise, the new cartridge would not fit. The technician wore a face mask the whole time he was inside of the house, which is greatly appreciated in COVID times. read more

Drain & Plumbing Services - Plumbing Near Me

The best plumbing company out there. Our technician was very polite and knowledgeable. Priced just right. He also cleaned up after himself and we felt, that he treated us and our home with all the respect . Thank you read more

My mom had a leak at her shower and she didn't what to do. I reached out to Drain & Plumbing Services on a weekend, I wasn't sure when they will be able to come, but they came the next day! The service was great, Michael is truly an expert! He has a lot of knowledge. He didn't try to up sale us, was straight to the point, and the price was very reasonable! Michael was able to fix the Issue within an hour! I'm so happy I went with Drain & Plumbing services. Their customer service is above great, for sure will be using their services in the future. read more

I would recommend to avoid at all cost. They made the situation worst in the bathroom and caused a flood. The technician walked into the house with his shoes on and was extremely rough with the toilet. He was definitely in a rush and honestly didn't seem very competent. The company said they would send someone back 5 days later. After 5 days later they did not send anyone or even follow up. I only used them due to American Home Shield (home insurance company). After reading a few other disappointed reviews on yelp it seems obvious that the company has a trend of similar poor performance. I would recommend they own up to their inefficiencies and work on improving their services. read more

Updated 1/31/2019 **** I called them again as I noticed the Polar Vortex decided to freeze my pipe. Luckily I had the water drained from the pipes before leaving on vacation to avoid potential issues upon returning. In a matter of minutes, there was someone over to check and confirm it was a frozen pipe from the outside and that they can have someone over later in the evening with proper tools to fix it; and that in the meantime suggesting I try something in case it fixes it before they can come. They arrived earlier than I was expecting because of issues caused by severe weather. Fixed it in a matter of minutes. As friendly and professional as always and this is why I keep calling them anytime something happens. I have their number saved and have passed it along to friends and neighbors as well. read more

Had some issues at the house. Called and Valerie picked up. She was very helpful and scheduled me that day. I received plenty of texts communicating with me along the way. Dima showed up and found my problem quickly. Everyone was super nice and dependable. I've already recommended them to a few people in the neighborhood. I'll be using them again. read more

Great service at a reasonable price. They did a great job replacing our sump pump system and installing laundry pump. I really liked how responsive they were in communicating. The initial estimate was initially done over yelp for a simple sump pump replacement. However, I changed my mind and wanted to redo the system (previous homeowner combined sump pump and sewage ejector into 1 pit). The consultation was done over the phone and estimate was updated same day. They were able to schedule the work within 1 week! Plumbers Mike and Sergey were hardworking people who worked overtime past 8pm. They assured me that they will come to fix and correct if needed. Several loads of laundry and some rainy days has passed and everything's working just right. read more

Very fast to schedule and arrive. Even though prices were listed, the on-site fee was the maximum of the service price window. I expected that but kind of disappointing. Issue was a plugged kitchen drain with the plug way down the line. Service only required less than an hour, which I was happy with but the fee seems steep for that time spent. Can't really protest it, though. and the drain is done for a long time. read more

Found them on Yelp. 5 STAR ALL DAY! Yuri came out on a Sunday for a clogged drain, water everywhere. Told me to stay away! Loved it Solved the problem immediately and didn't charge me Sunday emergency fee!!!!!!! Use them! read more

I am on the board at a condo building in Chicago. We had a serious plumbing issue in our building that was affecting multiple units. Many other plumbing services were not available or unwilling to help us. Drain and Plumbing Services was responsive on New Years Eve to our phone call, as well as sending plumbers out to completely solve our emergency. They were incredibly professional and courteous. read more

Thank you guys for changing my water heater so fast and painless!!!! I'm very happy with the service and price you provided to me!!!! Highly recommended !!!AAA++ read more

Drain & Plumbing Services - Plumbing Near Me

Update 4/25/19 Used DPS again to replace new water heater and address a possible pump issue. They again provided an exceptional experience. They continually maintain professional service and make every effort to exceed expectations. As advised in some of my other posts when I see a long review I don't have the patience to read it all so if this is the only paragraph you read I will sum it up in a few sentences. When you invite someone into your home you don't want an awkward uneasy feeling while they are their working. In addition, you want to have the piece of mind to know the job will be completed professionally every time. Drain and plumbing services team did an outstanding professional job and I never had that uneasy feeling in my own home, below is my explanation why. I needed a plumber to replace a section of pipe that split. I reached out to several different companies (mostly the ones with decent yelp reviews)and drain and plumbing services was by far the best. Phil and Mike came out explained the options and completed the project in a timely matter. *Note one of their competitors and very highly yelp rated was going to charge me $150 for a valve that Phil were going to install for $15. Additionally, Phil spotted a incorrect gas line hook that would eventually cause huge issues down the road if not addressed immediately. The attention to detail and service is why I called them back to fix the gas line. Austin came out to fix the gas line and I experienced the same service and attention to detail as with Phil and Mike. Austin explained how he was going to resolve the issue and kept me in the loop with the progress. During the project Austin noted a few bad connections separate from the line he was working and without making a recommendation of having those changed he took care of it immediately. I will continue to use drain and plumbing services simply because I feel a sense that they won't cut corners on their services and they won't attempt to overcharge their customers. read more

Update 1/24/19 I used DPS again based on a positive review on another site, as I had a leak under my kitchen sink. Prepared for the worst, installing a new faucet, not only did Austin fix my leak (with no replacement needed), but he noticed that the disposal was not locked into place, and he fixed that too! woo! Thank you! read more

This was the company that got called out when we went through our home warranty for the low pressure and long times to get hot water in our house. Their tech was very friendly and told us that there was a lot of sediment in our water heater, and replacing it should make our experience a lot better. Spoiler, it got worse and we paid $600 for the privilege of worse hot water. First they showed up with the wrong water heater. They swore up and down that the home warranty didn't follow their notes, and the home warranty swore up and down that they did the paperwork wrong. Either way, they didn't figure that out until they had removed our old hot water heater and told us we would be without hot water for a week due to the Thanksgiving holiday. After 4 hours on the phone with both them and our home warranty company, they finally agreed to come back the next day and made it sound how lucky we were that they pushed back other customers to make time for us. Which wouldn't have been necessary if they had either put our old water heater back in, or had paid attention to what water heater they got before taking out the old one. They finally came back the next day, and after installing it, the tech left in a hurry without us being able to verify anything, and also leaving garbage through our basement and driveway to boot. Over the last week, the hot water has been slower to heat up, not as hot once it's gotten hot, and the pressure not improved at all. I can consider that they are at the mercy of what the home warranty allows them to do, but they still recommended work that they should have known wouldn't have solved our issue. It's unethical and costly to us, and has actively made our situation worse. read more

Here's what you need to know: outstanding service by Anna and Austin. Needed a toilet unclogged in a condo and the service was prompt and efficient. I was charged $165 for the job, which is reasonable given the market pricing. The courtesy demonstrated by Anna in setting up the appointment and by Austin in delivering the service was just fantastic. Austin called before he arrived and there were multiple text message with status updates to keep me posted. Payment was never rushed and done after the fact - at my convenience - via credit card. I'll definitely be using them in the future and have them do a full plumbing inspections of any home/investment property I buy in the future. Well done DPS team. You have my patronage in the future... read more

So incredibly disappointed with this company. Like all the other low-star reviews that mention AHS (American Home Shield), we too were about to be led down the drama path, but we got out before it was too late. Last week our old sink in the basement decided to stop draining properly. Our washing machine drains into this particular sink, so we did our best to unclog it. We've fixed it in the past on our own, but this time around we couldn't seem to get it to route out, and so it was time to make the call to AHS. Since we called on a Friday, we were told that no one was available to come out until Monday. Ugh, but oh well. Today Sergi arrived promptly, when we were told he would, and he came into our house for less than five minutes, took a few photos of our sink and disappeared to his van for 20+ minutes. My husband had to go out to the van to find out what was going on. Sergi said he couldn't work on our clog until he replaced the pipes with PVC, because they were not up to code. He put in a call to get approval from AHS to upgrade our 3' pipe with PVC. Mind you, we just had a full home inspection last year, and there were no code violations with regard to our pipes. He said it was approved and that he would be back the next day to fix it. Something didn't feel right, so we called back to Drain & Plumbing Services to find out what the heck was going on. Anna said she had to to still turn in the inspection report to AHS, and that she had 24 to do so, but that it most likely wouldn't be approved for the amount they give her in order to replace the pipe. At that point, it felt like she could honestly care less whether she had our business or not. As a result, we were just done and wanted to move on to find someone to stick the proper tool in there and undo the clog. *WHAT DID THIS HAVE TO DO WITH UNCLOGGING OUR PIPE? About five minutes after talking with Anna, we received a text from AHS saying the job was marked complete, and they wondered how our experience was. HUH? Things were getting weird at that point. We knew it was time to just get out from under all of this drama and called AHS. They got Anna on the phone and she said they had 24 hours to provide a report, but that she would have something to AHS by 3pm. Not sure exactly what the report was that everyone was waiting on at this point. *AGAIN, WHAT DID THIS HAVE TO DO WITH UNCLOGGING OUR PIPE? By 3pm we called back AHS. They got on the phone with Anna, because they still had not received the report. So much drama!! Needless to say, AHS refunded our money, and we will no longer be needing services from Drain & Plumbing. We're going to deal with this on our own at this point. Good riddance! read more

Super quick response, awesome communication to fix incorrect installation from previous contractor. Thanks for your timely service

My mom had an emergency on a Sunday afternoon with her sump pump in her basement. I called and within the hour they were at her place and solved the problem. Great customer service and very kind. I strongly recommend this company. I am a business owner so I value customer service, and this company nailed it. Thank you again! read more

It was Saturday at 3:00 PM and we had an issue. Since earlier in the morning we had been trying to get our drains unplugged using conventional methods such as drain cleaners and plungers. Pour in the chemicals and wait for the allotted time and pour hot water... nothing was working. Called the plumber we had used to replace our water heater and they said since it was a Saturday this would be an emergency call which would be an extra $200 to come out and look at the situation and they did not have anyone available for 4 hours. I told them I would call back in a few minutes while I talked it over with my wife and if we thought we could make due Monday morning. We decided it needed to be done and called back. Luckily the phone rang and no one answered which forced me to go and find someone else. I really liked that Drain & Plumbing Services listed their pricing schedule on their website. I could see their pricing and that while a Saturday afternoon was not the cheapest call time, it was not an extra $200 surcharge. I called and they told me someone could be there in an hour. They sent me a text message and much like Uber, I could see where Sergio was now and when he started to come to my house I could get an idea of when he was leaving the other call. Are these the people that come in and take off their boots at the front door or wear coverings on their shoes? No. Did they need some extra paper towels to sop up some water that I supplied? Yes Was there a little communications challenge because I do not speak Ukrainian? Yes They came on a Saturday evening, did the job we asked for a fair price and did it competently. I was charged exactly what I was told with no surprises and he got a big tip too. Yes, I would call them again when I need assistance with my plumbing. read more

We had an emergency at 3pm on a Friday afternoon. Thick black stuff coming from the drain in our utility closet spreading all over the floor. The plumber we have used in the past was out of town so I quickly read Drain and Plumbing Services good reviews and called. Irene could not have been nicer from the beginning of our call. She told me Sergei would be at my house within the hour. He arrived in less than a half hour and got right to the source of the problem! Not only did he fix it but helped to clean up the mess that had been created. I will be contacting Drain and Plumbing Services for all my future plumbing needs. Special thank you to Irene and Sergei!! read more

I got a notice from my village about excessive water usage so asked D&P Services to check 4 toilets in my home. I requested a quote in the morning, they responded in less than 30 minutes with a quote of $29 for the service call and said parts would be an additional cost. They gave me a time frame that they come that same day and arrived a little bit early, which was great! They checked all of my toilets, clearly explained what needed to be fixed, got the parts, and fixed everything within an hour and half start to finish for a very reasonable cost. I would highly recommend this company for your plumbing needs. read more

Martin came out to look a a couple of problem faucets and to give an estimate on installing a whole home water filtration system. He very nicely explained why my faucets are not only not broken but working properly and he took the time to explain why. He then gave great advice on a whole home water filtration system, being for my hone the types they install don't make sense. He referred me to an alternate vendor explaining why it would be better for my particular homem All of this was free of charge! I will gladly have Drain and Plumbing Services back again for my future plumbing needs. read more

This company was recommended by my home warranty company and they were fantastic. They were easy to reach, called me if there were any changes in the schedule, showed up on time and repaired the issue quickly. I would highly recommend them. read more

Submitted a request pretty late on Saturday. This company responded fast and price estimate was acceptable. Michael came to my house within an hour. He didn't start working until price was confirmed. On top of fixing my clogged up sink and toilet he was kind enough to replace a washer in my faucet at no extra charge. Definitely going to use them again. Kudos to Michael! read more

DPS was assigned to my home by American home shield. Martin the plumber came and seemed SUPER nice. Told me everything was going to be taken care of, left and I thought, wow, that was nice and easy. Boy was I wrong! He reported physical damage to my faucet and when the insurance company called me a few hours later and told me it was broken due to excessive force, I was shocked! I said, what do you mean? There is just a small drip and he said it just needed a cartridge. He said no, there is also a crack in the housing. I assured there was not and when he came. In short they work for the insurance company, get barely any money from them for the service call, so they HAVE to find ways to upcharge the client. Use someone else if you can read more

These guys are lifesavers! They are professional and prompt. Responsive and attentive. They saved the day quickly when first our toilets were clogged, and later our disposal. (The kids now know to keep away!) read more

**AVOID THIS COMPANY** Dishonest company. They'll tell you they don't have availability almost a week later, but then all of a sudden have an availability the next day if you're willing to pay them out of pocket rather than going through a warranty company. Apparently they have warranty plumbers and non-warranty plumbers per Anna (one of the office staff or the owner?). So on today, Tuesday, they send out Martin, a plumber, for a diagnostic visit. It was going to take them few days to order the parts and to have the same guy back I was suppose to wait until next week. Irene, office staff I suppose, advised he's first availability will be next Monday. I agreed to it and she said she'll confirm and call back in 30min. She calls back and all of a sudden this guy who was booked full till Monday is all of a sudden on vacation for two days and probably won't be available until next Thursday, but can't confirm until Monday. She also could not advise what's on their own schedule, thus could not give next availability of any of their plumbers. How convenient! If working with a warranty company does not make them enough money, they should not sign a contract with them. People pay premium and charge to request service call and the vendors do get paid by the warranty company whether they think it's enough or not. But it's something they should deal with the warranty company, but not disservice customers. I am not happy with the home warranty company and am ready to hire my own plumber after all. But guess who I will never hire and make sure to let everyone else know of their practice? read more

STAY AWAY STAY AWAY STAY AWAY STAY AWAY In case you didn't understand it the first time: STAY AWAY These jokers are something else. They came in on a service call from American Home Shield (which should automatically be a HUGE, BRIGHT, SHINY, GLITTERY, FLASHY RED FLAG). Plumber came in, diagnosed the problem right away, but was then told NOT to complete service (for completely unknown reasons...most likely because this was a warranty call, because these shysters would rather you pay out-of-pocket instead of going through a scam like AHS.) It amazes me how these companies work with shams like AHS, then when you offer to pay instead of using the warranty, they seem to warm up to you much quicker. I guess "equal opportuniy" does not apply here. If you have a warranty, then you may be SOL. If you are paying straight-up, you may be in luck, but I wouldn't even bother at that point. If a company can't be bothered to honor a contractual agreement they have with another vendor, how can you trust them to do anything for you? The tech himself bragged about his "40 years of service", and he knew what the problem was. He explained it, but then after he called into the office about what the repair was, the lady at dispatch told him not to complete the repair. When we called to ask what was happening with the repair, we were told that the plumber was instructed NOT to complete this repair, and suddenly, availability seemed to be an issue, despite what we were initially told. I don't blame them for anything other than having a terrible receptionist/dispatcher. The plumber just does as he is told, even if he knows exactly how to fix the problem. If the higher-ups say "no", then that's that. I can't give ZERO stars (which is about how many "certain letters" some companies seem to give about their clients), so I give at least one extra star since I can't blame the plumber, no matter what his expertise is. If anything, it would seem management is rude, inconsiderate, clueless, tactless, and ultimately, not worth dealing with. STAY AWAY..and if you have AHS (American Home Shield), DON'T RE-UP THE CONTRACT. You've been warned. read more

Our garbage disposal wasn't acting right after purchasing a new home. Called them and they were able to come out and take a look just a few hours later. They were helpful, tidy, fast and had fair pricing. Provided us a quote for other recommended services, but was able to help with the main issue right away and fixed under an hour. I highly recommend. read more

Everything was great. On time, stayed late to complete the work in one day. Very courteous and professional. Automatically gave us the best way to do the job, even though some parts were outside exactly what was called for. We've found our plumber for life! Thanks Tony and Mike and Martin! read more