As far as the sale of my car it was great, the salesman was friendly and knew his stuff. As far as the service department goes... SUCKS! I had a flat tire when driving on the interstate so I took it to the dealer to see if it was covered under my warranty. (was 17, first car... I learned haha) So, one of the mechanics comes out and he takes the tire in back to look at it while the greasy manager kept me "occupied".... About 5 minutes later the mechanic walks out and says "It looks like a manufacturer defect and the tire just went out." The manager says "Oh that can't be, let me take a look at it." The manager takes it in back or wherever they take the tire and he comes back and says "Yea, see here- it looks like you hit a nail or something and that's what punctured the tire." Sound fishy???? Of course it is, why did the first guy who actually gets his hands dirty say it was manufacturer defect and then the manager say oh no you hit a nail. Whatever! You gotta make your money somehow... but they wanted to charge me $130 to put a new tire on my car.. BUH BYE! I never ever went back to Ray Chevrolet again! Too bad, I really enjoyed the salesman.... But they for sure lost a customer! I just bought my second car and purchasing from Ray Chevrolet NEVER crossed my mind. To keep a customer for life you must show great service even after you made your money off them.... read more

There should be a no star option, because these guys would get it. I had a horrific experience at this dealership. they use all the dirty sales tactics including what I like to call "The Sharpie Marker Shell Game"...after negotiating for a short time, I decided to leave as I was unimpressed with both the car and their sales tactics. They in turn took the keys to my car hostage... I actually had to raise my voice to the manager to get my keys back so that I could leave, all the sales people in the big cubicle farm popped up like groundhogs to see what was going on. I am very surprised this place is actually still in business. It looks like a dump. The all were dressed very unprofessionally. The red headed lady was standing outside complaining about customers. GM should close this dump site down. read more

Went there to see what kind of trucks they had on the lot. Greeted by the typical 'glued to your side' salesmen asking all the typical questions. Told Brad we weren't looking for something brand new, so he showed us a 99 with 130+ miles on it and told us it was listed as $12,900. The price was obviously too high, so we left. (after crossing the street of death to get back to our car!). We got home that night and searched other trucks online, and that truck he showed us came up. They had it listed on the internet for $9000! I have a hard time believing Brad got the listing price 'confused' with another truck. read more

Had an appointment with a lady who I had been discussing about a possible purchase for quite sometime. She turned out to be only there to get people in the door and promptly turned me over to another rep. Ok, but thanks for being honest on the phone, not. Ask me if I wanted bottled water. Left and never came back. Ok, thanks again for being honest. While waiting, male sales reps were bantering and flirting with other female sales reps... sales reps on the phone, putting calls on hold, then expressing some unkind and sleezy comments, then returning to their calls... I thought this place seems to represents all the negative views of car sales. However, I said maybe I'm wrong, let's give this a shot. Well, long story short... I was "elevated" to their sales manager who asked his salesperson to print out the invoice for the car I wanted to purchase. He conveniently showed me that he was doing me a "favor" in giving me $500 off the sticker price, circling the "Employee Pricing" on the sheet. I asked, are you sure this is the best price you can give me? He said, anymore he wouldn't be able to pay his bills. Ok, thanks again for being honest (not). I sincerely doubt any of the "raving" and "volumous" reviews on Google/Yelp are accurate for this dealership. They happen to all be conveniently "perfect". I would not recommend walk, but run away from this dealer. read more

The Salesmen Sean Runions was very polite.The Service was fast and sufficient. Both Sean and Finance were very honest they worked diligently to make sure that My husband and I were happy customers. I would like to say that Ray Chevrolet has great employees and they take pride in what they do. Very Satisfied customers I will continue to buy from Ray Chevrolet. Purchase date 5/23/15 Thanks again, Robyn read more

I cam in to look at a used car and Adam Walker, and David cooper pointed out the advantages of a new car, from the low APR, to the factory warranty, and I drove out with a NEW Chevy Impala, Thank you Adam and David, I will be sending all the people I know to both of you for all there new or used car needs Thanks again, James Mackenzie read more

I have purchased numerous cars in my day and by far the worst place I've ever done business with. The only reason I bought the vehicle was because someone I knew was selling it to me, otherwise I would never have purchased the vehicle from them. The sales area is a cramped loud room and is really dirty, most of the sales people and other people who work there are dirtbags. The finance department couldn't get the numbers straight and were very pushy about buying an extended warranty. There service department was slow and unrelieable, I dropped off the new car to get something serviced and after it had been there for three hours, they hadn't even looked at it yet. To top it off they were supposed to have a loaner car and when I got there they said they were all out?? The worst place I've ever dealt with, I hope if anyone reads this they don't go to Ray Chevy in Fox Lake. Trust me, drive somewhere else and you'll thank me. read more

I bought a vehicle and was lied to by Matt Douvekis and the finance manager Dan Loggins, I kept telling them that I did not have a cosigner and that I only had money down. They came out and gave me three options. 1st option was a high payment. 2 option was a high down payment. 3rd option was low payment with no money down, but the hook was I needed a cosigner. They ask me to list all the people that I knew on a paper that needed money. I know alot of people that needed money and started listing them. They then started to call them to see if they would cosign. I told them that I did not have a cosigner. They talked to my Grandma. Matt said that she would sign. Dan Loggins printed all the papers for me to take to my Grandma to sign. They told me that her name would be on the paperwork and that my name was added later. I found out later that my name is nowhere on the paperwork and that it will never be in my name. My Grandma is old and said that she does not want any trouble. This is sad that they lied to me and took my money. This car has been repossed and the bank is now calling my Grandma and asking for money. read more

We visited this dealership today with the hope of purchasing a new Chevy Equinox. We found a few vehicles on the dealership's web site that interested us; after sending a message to get an "eOffer" a sales consultant promptly called us to follow up and state that the vehicle we were looking for was in stock, in both the Cyber Gray and Black Granite colors we were looking for. Good news and good service, so far. Based on our telephone conversation we drove almost 50 minutes from Elgin to purchase the vehicle. Although the sales staff were pleasant enough at first, we quickly learned that the vehicles we were told were in stock two hours before were either not available or were a dealer loaner vehicle. (Shouldn't a person who represents the dealer on the phone have been able to tell us that before we came to the dealership?) Although the sales manager, Robin, who initially met us at the dealership said that the dealership would quickly work to find us the vehicle at another dealership in the color and model we wanted, our salesperson was not interested in discussing this. He repeatedly pushed an all-wheel drive model of the same car ($1500 more) and a color we did not want, and did not seem to take "no" for an answer. This quickly became very frustrating and after talking in circles for several minutes we threatened to leave. At no point did the salesperson offer to find us a car from another dealer's inventory as we had asked - and after several more attempts to push an all-wheel-drive model to us, we threatened to leave. The salesperson stated that we couldn't leave because they had the keys to our trade-in. After this response, we became quite irritated and asked to see a manager. Not only was our request refused, but it was then revealed that the dealership's quoted "eOffer" does not include the destination charge. I feel that this is an exceptionally misleading and deceptive practice, as (unlike tax, title, and license), it is a non-variable amount that must be added to the vehicle price regardless of trade-in value or licensing situation. Nowhere on the dealership's website and web page for each vehicle could we find that the prices did not include the required destination fee. We became so frustrated that we ended up leaving the dealership without the set of keys to our trade-in we gave them (we're glad that we brought another just in case something like this happened). It is unfortunate that, in our opinion, this dealership willfully chose to be deceptive and refused to help us find the exact vehicle we were looking for in hopes of an immediate sale from inventory. Chicago area Chevy buyers should take note of our experience and verify BEFORE setting foot in this showroom that the vehicle they want is there AND that the quote they receive includes the destination fee - as every other quote we received from four other area dealerships did. All we wanted was a fair price on a vehicle that we told them we wanted to buy. Unfortunately for Ray Chevrolet, we will be taking our business elsewhere. We unfortunately wasted the greater part of an afternoon and had a terrible experience. We certainly do not recommend this dealership or the salesperson we dealt with. read more

Came to rays sat. last minute with my daughters car. Had a strange noise under car. Not only did they take the time to look at the car,they made sure it was fixed that day. Great service read more

I'm extremely pleased with the service I received at Ray's Chevrolet from Chuck Gio. I was given all pertinent information on the vehicle, and I received a Great Deal. I will inform all I know to friend's and family shopping for a vehicle in the future. Thanks Again Chuck...! Had a wonderful Experience. Ken L. Mohr read more

This is my email sent to Ray Chevrolet. Worst customer service experience I have ever had in a dealership, hands down. "To Marissa or Tina, I stopped off there today per your email and per our conversation to let you know that your sales team were very unprofessional in the way they handled my visit. After talking to you on the phone telling you my criteria of what I was looking (which I reiterated for your sales staff) which you didn't have quite have honestly, your sales team continued to try and upsell me. I understand sales, but did not want to waste my time. I have gone to two other places, one Elite Motors in Mundelein and the other in Crystal Lake for around $9,500 and $9,700 for trade in offer whether I buy or not. It was belittling to have come in and have your sales team offer me a ridiculous trade-in price that would only go up if I bought with them. Keep this in mind since it was you and your company which sent the email to me to that I concured with to come in make a business transaction whether or not if I buy over the phone with you. I know your company doesn't have to uphold any email or conversation, but I will take this action very considerable and be reminded of what kind of business you and your staff represent with Ray Chevrolet. I basically thought and felt "switch and bate" from the very start and was a complete waste of my time, but not yours. I wrote this email to you in consideration, due you not being at fault of the problem but rather a piece of the equation to the problem you and your sales staff represent there at Ray Chevrolet" Best Regards, read more

This was by far the worst experience with a major brand vehicle dealer in my 40 years of buying cars. I've had better experiences with shady, corner used car lots. So many promises not delivered, I can't begin to list them, and I paid their asking price for the vehicle. It was a good car at a good price, but everything else was a bad experience. read more

My husband and myself visited Ray Chevrolet in Fox Lake, IL on April 13th, 2011 in response to a newspaper ad they had for a new 2011 Malibu for a very good price. We called and were told that yes, they did still have the car and to come in. We went in on the 13th around 3:30pm to take a look at it. The salesman, Chris W., had a difficult time finding the correct vehicle. We were informed the vehicle was a gold mist and had around 2500 miles on it because it really had been a loaner vehicle for people getting work done on their vehicles. We were fine with that also. We ended up trading in our 2006 Explorer and putting down some cash and came to an agreement about financing that night. We ended up being there until around 9:30pm! We drove home, back to WI and stopped to show my parents the new car. Since it was so late by the time we left, we never realized that they had given us the wrong Malibu! It was a 2011 but it was silver when the one we "purchased" was gold mist. This one had 3 miles on it. We compared our paperwork from Ray Chevrolet to the VIN on the car we had and they didn't match! I knew the finance person we dealt with had another couple to get through financing after we were done so I took a chance and called around 10:30pm that night informing him that the VINs did not match and we had been given the incorrect car. He asked when we could come back in, I said right after work the next day. We did go back the next day and returned the silver Malibu and received the gold mist one we were supposed to have gotten. Over the course of the next few days, we received numerous calls at home from various banks with financial questions regarding financing. I answered in depth and was informed that Ray Chevrolet had given them much mis-information about us and they were trying to get the facts so they could continue with the financing process. We knew going in that financing may be difficult because we're both self employed and my debt to income ratio is high because of a previous divorce issue. The salesman and F&I person acted like no problem, done deal.... no one EVER mentioned the words SPOT SALE! I had never heard of this until after about a week, I started researching Ray Chevrolet online (I should have done this first and I would have NEVER went to this dealership) and reading about other spot sale horror stories from Ray Chevrolet. So I'm checking with the finance company on my explorer every few days to see if my trade had been paid off and calling every other day to Ray Chevrolet about the financing and NOT ONE PERSON from that dealership called me back to explain what was going on. When we signed those papers on the 13th, we assumed that we had the financing not that they were still trying to secure it! Also, we feel we should have definitely been informed of the fact that financing was not secured when we left the lot with the new car. Twelve days after we left the lot with the new Malibu, someone from the dealer calls and says we need to return the car, they could not secure financing. I had prepared myself for that after all of the research I had done online during that time while wondering what was going on. I told them we would be there to return the vehicle as soon as I got off work that day. I also decided to call Chevrolet and complain about the lack of information and the way the dealership handled these issues. While talking to the person at Chevrolet, they called the dealership and put a 3 way call on between me, Chevy and Ray Chevrolet. A person named Dan from Ray Chevrolet was on the call with us and was straight up lying. Saying they had been calling us for days telling us to return the car and that we refused. I was furious! I had been calling them for days and no one would call me back about the financing and I was returning their vehicle the same day they called me, for the first time! What they didn't know, was we only have cellphones, EVERY single call in and out to our phones are detailed in our billing statements with phone numbers and times and dates. I proved that Dan was lying to Chevrolet by submitting copies of cell phone records. They also all covered for our salesman, Chris, for giving us the wrong vehicle in the first place. They didn't want the owner to find out about that mistake, when we went back in to return the wrong car and get the correct one, the owner was there and Chris wouldn't even go up to the desk to talk to the F&I guy because Ray Scarpelli, the owner, was behind the desk and they were hiding this from him. I still bet the owner has no idea that mistake even occurred. Dan also tried to turn things around and say they're not the bank, they don't decide. He started saying I was a liar and they had been calling us for days to return the vehicle which was 100% a lie. What he failed to rea read more

Funny SYLVIA R had a salesman, I couldn't get ANYONE to help me! I walked the main lot, looking in & at vehicles, then crossed the street to look in the used lot and still , NOBODY came to help us. My husband walked inside to see if anyone was available and again NOBODY even looked at him. It wasn't until I told my husband I was leaving that someone took noticed and ran out the door to help us! At that point it was too late, we bought my husbands truck at Rockenbach in Grayslake, that same day! read more

EXTREME unethical business practices. They do not deliver the car as advertised. DO NOT purchase your used car here. It is not worth it. If you see a car on the Web site they have in stock, go to a reputable dealer and see if they can ship it there so you can work with someone who is not a typical "used car" salesperson, lair, thug. I've bought several used car and never have I dealt with low life people who hang up on you when you call and give the run around. They should be shut down. Read all the bad Google review and ignore the ones that say nothing and give 5 stars -- those are obviously fake reviews written by Ray Chevrolet. Just yet another example of how unethical they are. read more

I am not normally one compelled to leave online reviews but I made an exception in this case. I needed a new vehicle for my job. I earn my living on the road and needed something reliable to get me to and from safely. My husband and I have been discussing the purchase of a new vehicle for the last several months and after receiving a mailing with special offers from Ray Chevrolet we decided to go and check them out. We were greeted by a sales man named Tony. Now I have to make clear here; I HATE dealing with salespeople when I really simply want time to look around and see what there is to see. Tony, was not the typical pushy salesman I am accustomed to dealing with under these circumstances. He was personable, knowledgeable, and asked questions that were intended to assess our needs and wants. He was not invasive, pushy, or anything of the sort. He listened to us carefully, gave us several options that appealed to our needs and desires and allowed us to contemplate without interruption. Tony spent several hours with us that afternoon and we test drove a couple of different models. (4 times out for both my husband and myself) The test drive was not rushed. Tony was quiet during the drive and answered questions thoroughly only when asked. It was an extremely professional and pleasurable interaction the entire time spent with Tony. My husband and I struggled over our choice for quite awhile and Tony was patient with us the entire time. We ended up settling on my dream car, a 2012 Camaro. From there Tony sat with us to discuss negotiations. Prices are negotiable at dealerships, sticker value does not necessarily mean that is the final price you will settle on. Tony gave us an offer, we countered with what we felt was fair, and the offer was accepted. It was that simple. Now our paperwork had to be processed and therein lies the only criticism that I have. We purchased the Camaro on a Saturday which is the most busy day for the dealership. The salesroom was packed with customers. (Which also speaks volumes for this dealer) It took quite awhile for our paperwork to be processed. However, considering the economy and that it is just now that things are looking up again, perhaps they will be able to better staff for busy times like this in the future! During our wait time, Tony personally escorted us through the dealership. The dealership is undergoing a cosmetic lift at the moment and Tony gave us a tour of the entire facility. The service bays are beautiful, large, and able to take care of multiple vehicles allowing for improved appointment times and return times for service. He introduced us to the service manager, who was friendly, and very welcoming. He informed us about the services we can expect to receive from the dealership and all around it made feel at ease that I was a valued customer who would be taken of now and in the future. Once our turn was up for paperwork we met with Dan. Dan came across as a no-nonsense business man. He explained our loan to us and was able to search out vastly better interest rates for us. This made all the difference in the bottom line and he also gave us a few extra perks such as paint protection, interior protection, and undercoating protection. This is not a cheap service and if you have ever owned and loved a Camaro, you know how important these little extras are in terms of maintaining the cosmetic appeal of the vehicle. After that we met with Carrie who provided information about the above services I already mentioned and gave us more options for future ideas as far as cosmetic improvement we can make to the vehicle int he future. Racing stripes, wheels, etc. As I stated, this dealership was extremely busy when we arrived. At no time did I feel that we were ever being rushed along or ignored during this whole process. We spent about 4-5 hours at the dealership and we were attended to properly the entire time. I would highly recommend this dealership for a new vehicle purchase. The entire process, which I expected to be a test of patience and drudgery, turned out to be a wonderful experience. Thank you so much Tony, Dan and Carrie. We will be continuing to do business with you in the future. read more

Ray Chevy's always treated us very well and fair. My only complaint with my 2008 Suburban is the body side moldings keep falling off. They were replaced once under warranty about 2 years ago, and are falling off again! Aside from this issue Rays has been great read more

By far a less than stellar experience when I visited Ray Chevrolet in Fox Lake, Il. First off the initial interaction - environment of the overall dealership - chaos at best, sloppy, disorganized, and unfriendly definitely come to mind. I am slightly side tracked - I suppose starting from the beginning is in order - my initial call from an individual I want to say her name is Wendy(?) was clumsy and not very informative at all. Her knowledge of the vehicles was next to nothing, phone etiquette was zero. Though I still wanted to give them a chance, I like the Traverse - it is the car I wanted - my questions were really on the large differences between it and the Equinox simple right - that proved too much for her. She wanted to book an appointment - that was not going to happen, at that moment I was too aggravated to even think let alone agree to come in to the dealership. Happy news, I was passing Ray Chevrolet and I had some extra time on my hands -hey why not lets stop by and see first hand the Traverse - I have never seen it in person yet. Well that went from bad to worse in a hot second. Met some character Dennis - that interaction went from me feeling ignored, to me feeling stupid, to my final emotion pissed off. This individual was about as helpful and putting on a tank top in a snow storm. I am not sure what this guy should be doing but selling cars is not one of them, I would suggest cleaning up after elephants in a circus. I don;t know what his problem was - all I can think of is that this dealership in not ethnically friendly, I am a man of the darker persuasion, not black but i am not white either, maybe he thought I had no money (is that a stereotype thinking or what) the fact of the matter - I am highly educated and make over 120k a year, not that i am trying to say I am some great person, just that I think I can afford to purchase a new vehicle. I am not one to shy away from confrontation - so with this mindset I decided to look for the General Manager - oh boy now that was fun. I was directed to an individual - Matt D...not sure how to spell his last name and I am way to lazy to go to the site to look it up. First impression - he is a little man, and has that syndrome, second impression - does he wish he was Italian (just a question and if you are every blessed to meet him you will understand). I approached this as any other situation - tell him my concerns, explain how I felt and lets go from there. I am not saying this goes for the whole dealership - just as in any company there are bad apples and good ones, but if felt like to me that ethnic people are not truly welcome there - this Matt individual dismissed like I was a child, tried to be condescending, and enlightened me that if I was so unhappy to take my business elsewhere, bear in mind this was already going to happen but I wanted to ensure that some one in management understood what my experience with their dealership was like, apparently I was incorrect. So in closing, worst experience ever, having been on this planet for a while now, I have purchased cars before, as we all know not the greatest experience but in most cases it is made as pleasant as possible. As far as creating a untraceable profile - I chose not to be bombarded with emails or hindsight offerings of peace. I chose not to be harassed by calls - they finally (hopefully understand to take me off their call list) Car buying is not the greatest time one can spend their afternoon doing, but it does not need to be a horrifying experience. I ended up purchasing my vehicle from another dealership - i won't be so crass as to mention it here. Good luck if you still choose to utilize this dealership. read more

So we went to Rays to take a ride in one of there Malibu's because we are not sure what kinda of car we want to get. We were great-ed by a John Lesniak who seemed friendly at first. We were looking at the Malibu's that they had left and he started arguing that the cheaper one was nicer even thought we said we liked the pricier model. They had 25 Malibu's on there lot, all white so not a very good selection, and 20 them were the bare bones package. we wanted something with a little more shine. so we take the lesser of cars for a test drive and he is just bragging about his kids, telling us about his vacations, his wife, and nothing about the car that was use full. when we got back we liked the car but wanted to see the payments end of it. They came back with a number that sounded about right but i said to my mom, who the car is for, that i like the Camry better, that it was a better deal, better warranty, and that they are a company that is doing strong right now. Than John Lesniak, the sales man, looks at me like i was an idiot and say CAMRY!!! WHY A CAMRY!!! I told him that they had a better warranty at the Toyota dealership that we were going to go to. Instead of being an adult and telling us to have a good day he starts arguing with me and telling me that i am wrong. that there is no way that the have a 7 year/ 100,000 warranty on there certified Prue owned cars. He walks away and comes back with a print out of toyotas warranty and hand written Chevy warranty. than he starts telling me that Chevy makes a better car and walks away again. i dint know why i didn't just leave, so now he comes back with his manager. He tells us if we have ever noticed that in fords and jeeps that on the visor there is a sticker that says this car has a high risk of tipping over. that Chevy is the only auto maker that the government does not mandate that they put the sticker on there visors. First off i am looking at purchasing a car not an SUV, second i have never tipped over one of my previous suvs and third of course the government is gonna tell them they dont need these things. they have invested in them. they are no longer a company , there an investment to the government. TERRIBLE DEALERSHIP DO NOT SHOP THERE YOU WILL WASTE YOUR TIME AND TURN A GOOD DAY INTO A BAD DAY read more