My husband and I purchased our first brand new car from Ray Skillman in Avon, and our experience was top notch! We knew what we were looking for going into the sale, but the salesmen and finance team were super helpful walking us through the process. Really enjoyed our experience with them! read more

Ray Skillman Avon Hyundai - Car Dealers Near Me - Avon, Indiana

The car will be great, we were treated very well at purchase, the issue was the car had slipped through inspection and has issues with the rotors, a test drive around the lot and side streets did not reveal this until later at highway speed on I 69, this was not fully covered by the dealer, my opinion it should have been but also I should have taken it down 465 but I did not. We settled on partial coverage but really believe I'm paying for part of what should have been done before the car was put on the lot for sale, read more

We just purchased a Certified Santa Fe from Skillman Avon Hyundai, and we had the most pleasant and professional experience! Lee Andrew, used car manager, was absolutely a pleasure to work with and very informative on everything we asked him! Since my daughter and I couldn't make it to the dealership, Lee had the most beautiful Hyundai Santa Fe delivered to our home! Ari, the finance person, was the most polite, informative, and pleasure to deal with!! He explained to our daughter exactly how the title work would transpire, and he went over details about the Santa Fe that were priceless! Ari was so polite, exuberant, and so professional at the same time!! Ari and Lee, my daughter and I thank you for making our Santa Fe purchase so easy and pleasant!! Thanks Ari and Lee! The Porters read more

2024 Santa Fe has perpetual recalls. Ironically, the Pirelli Scorpion tires on it they won't recall even though they know the sidewalls are failing for no reason. Then they try to charge you $500 to replace a low quality tire. Run, don't walk away from this dealership. They do not stand by the poor quality of their product. read more

My 2008 Elantra was a great car, but 15 years old. Time to trade for a new one. Post pandemic I had nothing but problems with the Ray Skillman Hyundai West service department so I wasn't going to buy a new vehicle from that location. Looking at 2023 Elantra SEL models online produced several emails & phone calls from area dealers. I got 7 calls from different sales people at a Carmel dealership. Nothing from Ray Skillman Hyundai West. Only 1 from Avon Hyundai, so I made arrangements for a test drive in Avon. What a great experience! My wife & I were greeted by Katie, who introduced us to Cameron Klein, our sales person. Granted, he is in sales but also one of the nicest people you could work with. He answered all of our questions and provided information on my areas I was unfamiliar with. Unfortunately, they only had one model available in what we were looking for. A beautiful car but with all black exterior and interior. Didn't want that. So, Cameron found a car in Ohio to our liking with all the features we wanted and at a very good price. We reserved it and were introduced to Austin Shelton, the finance manager. Another great guy! He even advised us on how we could get an addition $500 of the price quoted. The car would arrive in a day or two. All good! We went home and I received a phone call later that afternoon from Avon Hyundai saying that the car in Ohio that they thought was available was actually listed as "in transit". Basically that means they have no idea where it really is or when or if it will arrive. But they promised to keep looking. The next morning I received a message from Cameron that the car had been located and would be on their lot that afternoon. We returned, loved it (beautiful gray exterior & interior), test drove it, and bought it. The whole experience with purchasing at that dealership was excellent. I very highly recommend contacting Cameron Klein for your sales representative. Oh, and we love the car! read more

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I can't say enough positive things about the staff and our experience here. The sale rep, Rusty, was great to talk to during the initial conversations and not coercive whatsoever as I've dealt with at previous dealerships. He was patient & kind answering any questions we had. He did everything & more to make sure we were comfortable with the transaction. Then, we met with Mike in finance. He was so calm & cool that it made what is usually an insanely stressful process as easy as it can be. Highly recommend all the staff if you are looking for a new vehicle! read more

My experience was good. I was able to get the vehicle I wanted with the help from Chad and Mike (finance) would recommend.

I have confidence that this dealership does good work. As always, be diligent in assessing their repairs. The staff and service people are knowledgable and friendly. Keep up the good work. read more

Worst experience ever! I have never had such a bad experience buying a car in all my life. Signed papers for a car the night before and they were bringing it from another lot. Came over the next day to find the car had numerous issues with it. We self financed through our bank, and I contacted our bank to stop payment. Unfortunately, that slipped through the cracks and Skillman's finance department happily cashed our check and now we currently have a balance in our bank for a car that we don't have. I will never step through those doors again read more

I have had nothing but issues with this dealership, both sales and service departments, as well as management. Sales Department: I walked in knowing I wanted to buy the new Santa Fe. I was hoping for a specific color, but was not married to it. My salesman, Brian, did not seem overly enthused or motivated to be selling the vehicle. Most of my dealing was with the sales manager on duty, Mitch, who was cocky and arrogant and talked down to me. I had shopped around for the sticker price at several Hyundai dealers in the Indy area - the "best pricing available" per Mitch was several thousand over that sticker price with "no room to negotiate." He also told my the color I wanted (Hampton Grey, which would be arriving later in the week) was a premium paint that included an additional fee (it's not, per the Hyundai website). I am also registering the vehicle in another state (where I am a legal resident), where the sales tax on vehicle purchase is capped at $500. I had checked with my local DMV to ensure that an out of state dealership could handle the taxes, etc correctly prior to going to the dealership. Mitch stated that they could not handle anything with the out of state taxes, that it was "literally not possible," that I would need to pay sales tax and fees per Indiana law and then handle the out of state taxes/paperwork on my own. I was fed up with someone lying to my face, so I asked for the quoted price--not including tax, title, and registration--in writing so I could sleep on it. Mitch, the sales manager, refused. Luckily, I had already taken a photo of it. I took that photo to the Bob Rohrman Hyundai on the east side (5 stars!), who matched it as the out-the-door price. No issues with only paying the out of state taxes. I wrote them a check for the full cost of the vehicle--about $3500 less than Mitch quoted me--and went home with my brand new car the same day. Service Department: I've had my vehicle in the shop twice in the last 4 months. The initial appointment was for an open recall. When I made my appointment, I specifically asked if the part could be ordered in advance, as I work night shift 60 hours/week, so taking the time to bring the car in and sit more than once was extremely inconvenient. I was assured the part would be ordered and available--so I get off work, drive to the dealership, wait for 2 hours, only for (surprise) the repair was not made because the part was not available. Not only that, but there were 2 recalls listed on the paperwork, one of which no on had discussed with me. Obviously, I understand that a repair cannot be made without the parts, but I voiced my frustration at the time. I was told I would get a call when the part arrived. They never called. I called multiple times and finally, two months later, was told the part had been available with my name on it for several weeks. First available appointment for this recall repair and several other issues was over a month out. Fine, I scheduled the appointment for 2 days ago. Yesterday, Nathan called me to say the car was done. I asked, "Everything is done?" And he stated, "Yep, everything is taken care of." When I picked up the car today, neither of the recalls had been repaired. I called the service manager, Marshall, to discuss this issue. The visit cost $1200, and I'm livid that not only was the car not complete, requiring yet another visit to the dealership, but that the service rep lied right to my face. Marshall did not really seem to care, and said that this happens sometimes. I understand that a part cannot be pulled out of thin air, but any sort of clear communication would have been the bare minimum acceptable course of action. He continued to tell me there was only one recall, despite all my paperwork from both visits stating 2 recalls, 2 parts ordered. I'm not really sure what to make of that, but it comes across as wildly dishonest and lacking in integrity. This is the kind of dealing I would expect from an Andy Mohr dealership. Apparently, Ray Skillman doesn't set the bar any higher. There's a thorough lack of integrity, multiple managers have no issue lying to customers, and there are even some potentially illegal dealings where sales are concerned. No thanks, I will not be back. read more

Ray Skillman Avon Hyundai - My brand new Santa Fe from Bob Rohrman Hyundai! - Car Dealers Near Me - Avon, Indiana

My daughter took her car (under warranty) to be repaired. The left rear brake caliper failed. The tech replaced the caliper, and brake hose. The brakes failed before she left their parking lot. Had the vehicle towed as I did not trust the dealership. We got the car home and found the tech never bled out the left rear brake. Nothing but air in the brake line. This dealership is crooked. They try to upcharge their work, and deliberately make the vehicle unsafe. I would have been fine if they would have just bled out the brake and sent it on its way. read more

I posted a car to KBB and requested a cash offer. Ray skill man reached out to me. I css as me in Saturday morning and had the rudest experience ever. I don't expect warm and fuzzy feelings from auto sales man. But a little customer service goes a long way. The gentleman made it feel like it was my problem trying to sell the car and was very belittling towards me. With the way used cars are in demand right now. I expected better customer service. I wouldn't recommend this location to my worst enemy. read more

Great experience purchasing a new car; better selection than most other dealers and a great group of employees that were easy to work. I had to drive out of my way, but it was worth the effort and repeat customer. read more

Ray Skillman Avon Hyundai - New Santa Fe (left) to replace my 2017 which I handed off to my son. - Car Dealers Near Me - Avon, Indiana

After my experience with Honda next door, I thought it couldn't get any worse. I was sorely mistaken. No hello, just "what do you guys want." And when I told the sales person I didn't know the name of the SUVs (I've only had Hondas and Toyotas), but it was one of their smaller models, he said, "Santa Fe? Tuson? Palisade??" Which I found out later were the larger models. It was the Kona and when we went to look at the one they had in stock and asked him to get details and the same question we asked Hare Honda, "Why would we want to buy from this dealership" he responded with, "because it won't be here later." Uh.. He really didn't seem motivated and it might be because he was sniffling and clearing his throat; either he had really bad allergies or he has a cold, I'm going with the latter. We did tell him that we are just starting our search into smaller/crossover SUVs and he just kept pushing that the car won't be here later. That's not really a selling point. As we were leaving he asked to get my phone number and a photograph of my driver's license so he can touch base. Yeah no, that made absolutely no sense to me...and also, yikes, creepy! read more

Overall a great experience. Both Hayden and Mike did an outstanding job. Quick.. straight forward and professional. I purchased a 2020 Mitsubishi Outlander and while the SUV is nice I'm hoping the trouble I had with it staring this morning is just a one time issue but I do think your team for checking out the engine code when I visited this morning. read more

Two stars because the sales dude was reasonably dedicated to analyzing and finding what we needed/wanted. Just when we thought we had one coming in soon to buy, the constant talk of "market adjustment " made itself clear, a $2500 add on profit above MSRP. Two hours later, at a dealer just north of Indy bought one soon to arrive with no market adjustments or dealer added "options". read more

This dealer does not support the Department of Defense. I was raised in Indianapolis, and have a house both in Indy and San Diego. Purchased a used car for my brother in Indy at our family house, and they first told me I needed a smog check from California. I flew back, and created an Indiana registration, and was called two weeks later to be informed they were mailing my paperwork for me to handle. I have purchased over 50+ cars around the world to include Indiana, Alabama, Florida. Maryland, Naples, Italy, Yokosuka, Japan, Sasebo, Japan, and several in San Diego. I have never seen a more restrictive, discriminatory dealer than this one. The GM even blamed the Skillman owners for the requirements, and if they are involved; that tells you how bad the service is. With my highest recommendation, if you are a veteran, or govt employee, DO NOT SUPPORT this dealer, or anywhere around Indy area. I am looking to return their car as there are hundreds of dealers that support military, and their big USA flags mean more than trying to get your business. These guys cost me this and, don't let it happen to you! Dave Thompson, USN CIV ret read more

The customer service has been horrible since day one! I was contacted almost every other day to come in, even after I explained my current situation yet they insisted I still come in to take a look. My third time going in I finally found a vehicle that was decent and applied. My credit was ran and I have yet to hear a single word from anyone who I've worked with. read more

I take my car to be serviced here and have always found it pleasant! While they are currently booked out for service, they do their best to get you in quickly! If you are looking for a new or used car, definitely go here! Ariel, the salesman, is absolutely a gem! He is hands down a reason alone to go there from all sides of Indy and the state! 100% recommend if you are wanting a pleasant, non stressful car buying experience! read more

This place is still charing an upscale price left over from the pandemic. I wanted to buy a 30,000 car cash. What dealership isn't happy for that to happen?... this one! They wanted to add 5k to the sales flprice of the car. When I went to walk off, the sales lady started getting an attitude. I told her that kia hyundai spit pit a car every ten seconds and that there is no reason to charge stupid fees. She called me a liar. We left. Never going back. Suggesting the same to you. read more

Went into drop off paperwork for GAP insurance due to wreck on daughters car. Purchased at Ray Skillman. Met with Austin, finance manager, and he was extremely helpful getting the GAP process started. Got with salesman Ahmad and ended up finding a brand new car for daughter. Austin and Ahmad was excellent in getting everything done and easy to work with. While waiting on paperwork and typical car stuff done on daughters car mentioned I was thinking about trading my car for something a little bigger. Also bought at Ray Skillman, Avon. Well was showed a few cars and found one really liked but needed to stay within certain budget. After trade and all done I ended up with a new car as well. This will have been 4th car bought at Ray Skillman Avon and can say absolutely have had the best experience dealing with them. Every person that have came in contact with have been pleasant to work with. So if in need of a new or used car look for salesman Ahmad to help you out. read more

Just purchased my fifth car from the Skillman Dealerships and every experience has been pleasant and professional. Everyone who I dealt with worked to understand my desires and tried to find solutions that would fit both what I wanted and what I was willing to pay. I always feel well taken care of there - whether it's working with the sales team, finishing a deal with the finance crew or having my purchase worked on in the service department. I always recommend them to my friends and I already know where car number 6 will come from! read more

The service center was horrible. The manager Marshall was not willing to hear what I've had to say. He is not fit to be a manager; he does not know how to solve a resolution and he was very rude. He did not even want to take time to listen to my concerns. Avon Hyundai, find another manager or you will lose customers because I'm not the first who has stated this. Please, if you have a Hyundai, take it to another shop. Do not come to the Hyundai in Avon. The service center workers do not know what they're doing, there is also a lack of communication, my car spent one month in their shop, it was not fixed, they gave it back to me even worse than I gave it to them. I would call them about an update, and they would be rude about it like it's wrong to want to know about my car, if they were communicating with me, I would not even have to call. Although I had an appointment, they would put me far behind. They are very disrespectful as well. There needs to be a meeting amongst them on how to treat customers better. Please go somewhere else. Do not waste your time and money. read more

I had and appointment to have a knock sensor checked. kept my car extra day, due to testing issues. I picked up my car and a few hours later the same issue was back. Question, what kind of testing was done. Had to leave my car from Monday to Friday again. Got home and my car didn't want to start. Found out I needed a battery. You had my car a week and during your testing there was no evidence I needed a battery? I would not recommend Ray Skillman to anyone for any services, questionable business practices. read more

I have always recommended Ray Skillman. Unfortunately this dealership has ruined my enjoyable purchase history with them, and our trust in speaking with car salespeople. Huge lesson learned after a purchase here in April, and being told one thing, and then getting a surprise three months later by GM financial. At first, a manager seemed to want to help, but then after "20 minutes on the phone, told me he could be helping other customers". We came to this location way out of the way from where we live, and will never make that mistake again. On multiple occasions they have passively insulted me, and honestly there are way too many options out there to treat people that way. I do not recommend going here. Our entire process after handing us keys was miserable. read more

I had such a nice experience during my purchase of a car. My family was left without a car due to an accident. I had to make a quick decision and I had excellent help from Mike Clark. I looked on the website for a car that was priced in the range of my settlement and called ahead to have Mike locate them and have them ready for a test drive. He completed my request and I was able to make a quick decision. The paperwork by the finance manager was ready quickly. He was very professional in his approach. The dealership was cleaned and all of the staff I was introduced to were nice and welcoming. I am very happy with my car. read more

Great service while there! I dealt with Trevor and Sly - went in and I knew exactly what I wanted. I was able to take the car home with me over night to drive throughout the day. Took it back Friday and sat with Trevor to talk numbers. I left there feeling like I got a good deal on my new car and that was all I wanted when I stood up! The car buying process can be painful but Trevor and Sly made it a positive experience! Trevor was also very responsive in all my emails about the car after purchasing and getting it into the shop for a hitch install and window tinting! read more

I've never been to a dealership where I though "hey, these guys are trustworthy". But wow. Elgin has a great heart and actually listens to your needs and concerns. We came in expecting to purchase a vehicle we saw online but Elgin told us we should take a look around first. He asked us a few questions, checked the inventory, and handed us some keys. The first vehicle he recommended we bought after test driving a few others. A month later and it won't start! I was panicking. Four kids and my husband is out of town. I called. He came to our house with a mechanic. Left a car for us to use. They fixed the problems and barely charged us for parts. I have never in my life heard of a dealership that does the right thing and I would recommend everyone to at least visit Elgin if they are thinking about getting a new car. read more

Ok, so they fixed are Hyundai(wheel bearing at 27,000 miles) 5 year/ 60,000 warranty, we were 4 days past warranty. Dropped it off, said oh, Hyundai is pretty good about paying for it, when it's so close after expiration. Great! They did the repair and said Hyundai would not cover it and the lady said she was on the phone all day with them and they wouldn't budge! Bull! I went directly to Hyundai and they agreed to issue us a refund! The manager even called back saying a refund would not be issued! They are all liars, and do not even take the time to check with Hyundai! I will not ever bring my car back to them, and my husband has a Hyundai too! Possibly buying another in the next year, but it won't be from them! I will spread the word of your poor customer service on every platform! read more

My partner bought a sonata about 4 years ago. He was in an accident and the car was totaled 2 years ago. He gets personalized letters from the salesman since he had bought the car, every week, and phone calls asking him to trade in to buy a new one. We've replied many times telling them personally his car was totaled and the harassment will not stop. They write out his name and address and will use different looking envelopes and cards every week, it's ridiculous and it's the reason we will never come back here. read more

Nate was very attentive to my needs and helped with my oil change and service. He is an asset to your organization

Going from dealership to dealership just shopping with the thought of looking but no buying. Late morning we arrived at Ray Skillman Hyundai in Avon where Justin met us in the lot as we were perusing the vehicles... he asked us several questions and then showed us two vehicles that filled the bill.... giving us the information we needed we took a test drive and ended up negotiating to purchase... from our first engagement with Justin through the entire process we never felt pressured in any fashion but were treated very professionally making this a great experience.... would recommend Ray Skillman Hyundai to all individuals looking to purchase a vehicle. read more

In the past I have had communication with the service department that was not up to standards. I called to inquire one Saturday afternoon and spoke with a lady named 'Brooks' When I tell you that this person was so even toned, professional, caring and assuring and she asked all of the right questions so that we can fix my daughters car, I cannot begin to Thank Brooks enough. Brooks took the time to listen to my grievance about my past experience and assured me that she will take care of us. I was told initially it would take two days to repair, Brooks got done in under six hours. I originally was told we had to get a rental Brooks said:let me work on that perhaps we don't have to go through the hassle based on our work schedules it was going to be very difficult for us to get to the dealership to get to the rental company and get the rental car. We were in that morning and out that evening. All problems we had and some found were repaired with excellence. Brooks is NOT in management which based on how she handled us I thought she was. I highly recommend that if not promoted to such she absolutely needs kudos for her OUTSTANDING Customer Service. She makes sure that the customer is followed up with, and taken care of to the fullest. Thanks Brooks!!! read more

I was able to come in without an appointment and get a quick oil change. The staff was friendly, and the waiting room was quiet and comfortable! read more

Joshua Parkinson will try every dealership scam possible. He lied about the number of recalls on a car I was looking at. Told me repairs would be made on the car and then outright lied about that too. This dealership also pulled the old "paperwork error" routine and tried to trick me into buying a car for 15k instead of the 11k we agreed on. Just a very unpleasant and unprofessional group of thieves. It's so sad that people like this exist. don't even go to this location. read more

Efficient and thorough. Just got a brake inspection and oil change. Seemed fair and honest.

I've had to take my Hyundai to the service department multiple times in the last year due to a known issue that is happening in all. Hyundai sonatas right now. It started consuming oil after only a year of owning this car. My issue is not with the the car itself, rather the lack of communication within the service department. I went through the entire process of being approved for a new engine. I would have to drive a 1,000 miles and bring the car back in to have the oil levels checked. Every time I talked to someone other than Tony, they would tell me something completely different. In the end, I ended up not needing a new engine because a top engine cleaning resolved the problem, temporarily. I was told if I had an issue with the oil again, I wouldn't need to go through the entire process again. Three months later, I had to bring the car back in because of the oil. Even though I was told in person and over the phone that I wouldn't have to start over, when I brought my car in I was informed that I would, in fact, have to start from the beginning. Again, my issue is not with the car but with the lack of communication between the service writers, managers and service manager. The service writer I spoke to during my last visit told me my car was a POS and I should just trade it in. Unfortunately, I will be taking my car to another Hyundai mechanic. Which is truly unfortunate as Tony, the service manager at the time, seemed to genuinely care about resolving the issue with my Hyundai. read more

We bought a used car 5 weeks ago. There wasn't an Owners Manual in the car. No problem, we'll mail you one. You'll receive it in 10 days or less. Several phone calls and empty promises later ~ still no manual. I hope this isn't a prelude to their Service Department..... read more

Mike Clark was a great sales rep to work with! He was thorough and stuck with us through the entire process of buying! He's honest and has a great personality to work with! We are so glad we had the opportunity to buy from him! read more

I would first like to thank Trevor in sales for being so helpful, straightforward, and a great communicator. He helped us find the exact 2018 Sonata we were searching for and priced it below invoice. Sadly, even Trevor's amazing five-star service has been overshadowed by the abysmal, misleading performance of their finance department. Both finance managers, Corey and Eric, have left a sour taste in my mouth through this ordeal. For those considering financing a vehicle here, this will be a long (sorry), but detailed and illuminating review of my purchase this May. After Trevor located a car for me at a good price, I sat down with the finance manager, Corey, to discuss interest rates and some extras like extended warranties. Corey was pleasant that day and made assurances regarding what these policies would and would not cover with explicit regard to my side business Turo (an Airbnb-type platform for car sharing) which is the reason I was buying this car-to expand my Turo fleet. He sold me a wrap warranty to extend Hyundai's 5-year/60k mile bumper-to-bumper warranty out to 10 years/150k miles with a $0 deductible for covered repairs (cost of warranty $3,925). This policy excludes consumable items like: tires, belts, brakes, etc., but could be a lifesaver if/when the backup camera goes out or a parking sensor stops working and needs replaced. He assured me that since my business was small and not an LLC, that the dealership would honor this contract and treat any claim as though it is my personal vehicle and not being rented out to people. He also sold me a driver care package to cover tires and rims in the event of damage due to road hazards, windshield chips, and most importantly to me, "coverage of all small (less than 2 inches) dents and small (less than 6 inches) scratches to the surface." This was of great value to me since all of my vehicles to date have scratches between our daily use and renting them out on Turo. I was told every small dent/scratch our new car acquires would be repaired at no cost for the next several years (cost of warranty $2,500+). I was also sold a vehicle theft policy that would pay $2,500 if my vehicle was stolen and the VIN etching in the car's glass was unable to help return the vehicle to me. This one is weird, because you're making a $249 bet (the cost of the plan) with 10:1 odds that someone will steal your car and make it disappear. This sale happened on a Thursday before Memorial Day, so the dealer trade is delayed a bit by the holiday and I still don't have my car. What I do have are my freshly-signed documents to pour over. I read through the fine print on each of these purchases and made a discovery in two of the three plans (the wrap warranty and the theft policy) that there are clauses expressly excluding rental use of the car. The driver care package was also a let down as it does NOT cover dents and scratches, it is only "paintless dent removal" or PDR. This policy will not cover painting of a car surface in ANY circumstance as it was written and provided to me. I think $2,500 is too much to have the occasional dent pulled out and no coverage at all for scratches to the paint. I returned to the dealership on Tuesday evening with documents in hand bearing highlighted clauses that show exactly why I would like to cancel each policy as each is of zero benefit to me if I place this car on the Turo platform. I arrived at 5:30pm and waited until 6:50pm to talk to their other finance manager, Eric, as these are cancellation documents that need to be signed in person and sent to the respective policy providers to effect a refund. Eric asked me at least twice if, "Trevor told you that Corey will be in tomorrow?" and even went so far as to mention the "five people waiting to buy cars tonight" and that it's only him working this evening. Our conversation took all of five minutes, so I apologize to the Avon community for the horrendous gridlock caused over my unimportant $6,700 being lit on fire in the form of connivingly sold warranties. I await their response to somehow make this right. read more