I was in the middle of a move and needed a place to store some extra belongings while I got…read moresettled. I took advantage of their special offer, which made it an easy decision. Marisa was great! She walked me through everything and made the whole process super easy. The facility is clean, well-lit, and secure, and I feel confident my belongings are safe. Highly recommend to anyone looking for reliable storage!

Ease of access and good service set APSS apart. The location is super accessible from most areas…read morein the SGV.

I picked this faculty for location, but I'm thrilled about the friendly service, cleanliness and…read morevery organized oversight which is apparent. Jay was extremely helpful in finding me the right unit for my needs.

Very productive and efficient with getting me and my mother started on our relationship with the…read morecompany definitely recommend for other to invest in StorBox in pasadena

I've had a great experience at Extra Space Storage, thanks in large part to Anthony. From the very…read morebeginning, he took the time to explain the different storage options within my budget and the size I was looking for. I really appreciated that he listened instead of trying to upsell me. It also gives me peace of mind knowing there's an on-site property manager I feel comfortable with. Anthony has been consistently friendly, professional, and helpful. One thing I especially appreciate is that the restroom is always clean, which isn't something you find at every storage facility. The property is well maintained, and customer service hasn't stopped after I signed the lease. In fact, one day there was no parking available near my unit, and Anthony moved his car so I wouldn't have to carry my belongings so far. That small act spoke volumes about how much they care about their customers. This isn't the fanciest storage facility, but it has everything you need: clean, secure, and excellent customer service. If you're looking for a place where people genuinely care and treat you well, I would definitely recommend Extra Space Storage. * Keypads for entry that work easily with the app and self-timers for lights.

BEWARE!!! Recently…read moreleased a 10x10 and the manager of the site was incredibly helpful with the contracting process as well as assisting with entry codes, elevator access and assuring it was the right space for our boxes and furniture. HOWEVER! Upon further review of the contract, I found an alarming clause indicating a 2X price hike after 4 months - which wasn't mentioned when I agreed to the month-to-month lease. I found other reviews on Reddit from those experienced 200% price hikes after a few months. Currently looking for another facility that offers more reasonable price increases over time.

Maria is awesome! On the first floor of 3 story building don't need climate control to stay…read morerelatively cool.

This was my first time renting a storage unit, luckily Maria was there to help. Her customer…read moreservice couldn't have been any better and she helped me from start to finish! Thank you Maria!

Danny is my favorite at the front desk!! He's always so…read morewelcoming, cheerful, and helpful. It makes it a lot easier when I have to do multiple trips to my storage unit because of a hectic weekend event. In and out quickly with no problem. - Amber Aki Huang

My experience here was GREAT! I would like to personally thank Danny. He was so helpful and KIND! I…read morewalked in stressed out because I spent my whole day looking at other storage companies; to compare quotes. And I was very pleased to see how accommodating Pouch Self Storage offers great services. Pricing is reasonable and most of all LOVE how helpful and informative Danny was. I highly recommend for anyone looking for storage to become a customer here. Danny you were awesome l! Thank you.

Stephanie was very helpful throughout the process of storing my father's RV. Every time I called to…read moremake an appointment she was always kind no matter how many times I called back over and over. Jeff was also very helpful and friendly. Their customer service is excellent. If you need to store your car this is the place.

I had a great experience from the moment I called. Stephanie was excellent at explaining what the…read moreprocess was, and telling me about all the extra perks I could add to keep my car safe. I planned on keeping the car in storage for 2 months, and they were flexible with me on arranging when to drop it off. I ended up having to drop the car off 3 weeks earlier than expected and it was not a problem. When I dropped off the car, Alex and Alan were super assertive in explaining how the car would be stored. I also ended up picking up the car earlier than expected and they had my car ready within the hour and I got to keep the car cover and battery tender I bought for next time. I also liked the fact that Stephanie kept my contract open in the event I needed to bring the car back, she was so accommodating. I will ABSOLUTELY be using this service again !!!

Received great and attentive service!! Questions were answered thoroughly and she was efficient.read more

The add on fees are outrageous, I had been renting a unit here for over 2 1/2 years and every year…read morethe rent increased from $50-$70. The property security is great! It's the fees that accumulate whenever and whatever the cost was stressful for me. I was homeless while renting the unit and the staff constantly threatened me with auction and lien fees when the grace period was not even up. Causing confusion and unnecessary stress. I would not recommend anyone to rent here if they don't have a money tree growing in their backyards

Ashley was extremely helpful & patient with our group, showed us the facility and how to use the…read moreelevator. The pricing was great and the customer service was grade A+... If you need a storage unit in the Arcadia/San Gabriel Valley area look no further than Arcadia Self Storage! Many thanks!

Matthew's customer service skills were impeccable. He was very knowledgeable and helpful every time…read moreI had a question or concern. Unfortunately, after one year, the owner doubled the monthly fee, and I had to find a new storage facility to store my belongings . Good location, very clean and Matthew is the man, but there are locations nearby that are just as good and that do not surprise you after a year by doubling your fees.

I've had a really great experience here. Gus is hands down the best manager. Since I started…read morerenting my storage unit, he's always been super helpful and quick to handle any issues. That's honestly why I decided to stay. The facility is clean, safe, and well maintained, which gives me a lot of peace of mind. The whole management team does a great job. I would definitely recommend this place if you're looking for reliable storage.

Book a unit on their website. Met with Anna and Gus. Both extremely friendly and professional…read more Facility and storage unit is immaculately clean. Definitely highly recommend if in need of storage.

Monthly cost for 5x5 : $230ish with a "district manager approved discount" for a long term customer…read more(2019). My long term loyalty was only worth a $20 a month reduction. They wouldn't even price match the web rate of $117 (see picture) or prorate my move out. So, went with A1 storage for a 5x5 $159 including insurance. Set price for 3 months and gradual increase of 10% at 3 months then 10 months. Still way better price at A1. Was truly disappointed so I'm leaving and saving myself $100 month.

Went in today to inquire about a storage unit. I'm moving out soon so I have to look for a local…read morestorage unit. I was quickly greeted by a team member name Jackie and Milton. They were both really knowledgeable on rates and availability. I have a lot personal item that's are really expensive. After speaking with both of these team members I felt more secure with my personal item being left at an establishment like this facility. We'll most definitely sign up in the beginning of next month for their services. More places should train their employees like these two were. Thank you for everything and fantastic customer service.