They had great, very responsive customer service. I was able to not only get a lower rate than…read moreother storage facilities, but Storbox was also climate controlled, had the longest opening hours, and most secure facilities. They were also much cleaner than most of the other facilities I had checked out. Jay was also very patient and helpful when showing me all the different storage options they had available.

So I was in a bit of a jam and rush as I did not anticipate being in need of storing my belongings…read moresomewhere any time soon. That was until my brother up and moved out of the unit I had subleased to him without notice. I had minimal time to remove the few large items and boxes of mine he left behind. Fortunately, i received a response from the kind people at Storbox the only day I had left before the land lady was going to have everything junked. I feel terrible for forgetting her name but the very courteous, professional woman at Storbox that greeted me was a real life saver. It was late in the day, they were open for 1 more hour and she was able to go over contract details, storage unit sizes/prices and standard grounds procedures/protocols so efficiently that I was still able to return to my new unit within operating hours and achieve my goal of having all my items safely and securely relocated by the days end. There are multiple storage location options in Pasadena but Storbox was the one to come through in my time of need and I can confidently recommend this location without a doubt.

I've had a great experience at Extra Space Storage, thanks in large part to Anthony. From the very…read morebeginning, he took the time to explain the different storage options within my budget and the size I was looking for. I really appreciated that he listened instead of trying to upsell me. It also gives me peace of mind knowing there's an on-site property manager I feel comfortable with. Anthony has been consistently friendly, professional, and helpful. One thing I especially appreciate is that the restroom is always clean, which isn't something you find at every storage facility. The property is well maintained, and customer service hasn't stopped after I signed the lease. In fact, one day there was no parking available near my unit, and Anthony moved his car so I wouldn't have to carry my belongings so far. That small act spoke volumes about how much they care about their customers. This isn't the fanciest storage facility, but it has everything you need: clean, secure, and excellent customer service. If you're looking for a place where people genuinely care and treat you well, I would definitely recommend Extra Space Storage. * Keypads for entry that work easily with the app and self-timers for lights.

BEWARE!!! Recently…read moreleased a 10x10 and the manager of the site was incredibly helpful with the contracting process as well as assisting with entry codes, elevator access and assuring it was the right space for our boxes and furniture. HOWEVER! Upon further review of the contract, I found an alarming clause indicating a 2X price hike after 4 months - which wasn't mentioned when I agreed to the month-to-month lease. I found other reviews on Reddit from those experienced 200% price hikes after a few months. Currently looking for another facility that offers more reasonable price increases over time.

Great place and excellent service. Everything was very clean and well-maintained, which made the…read morewhole experience even more comfortable and enjoyable. The staff were friendly, attentive, and made sure all my needs were taken care of promptly. I really appreciated the attention to detail and the welcoming atmosphere. It's not easy to find a place that combines cleanliness, professionalism, and great customer service so well. I will definitely recommend it to my friends and would happily come back again in the future.

Really disappointed. I was a previous customer for 6 years, then left when I moved. Came back and…read moregot a new unit for myself and my mom barely 2 months ago, and they are already raising the rent on us for both of our units by $100 a month! This feels very bait-and-switchy. When I called the manager to talk about it, she just kept repeating that they were month-to-month, as if that excused it, and that an increase in month 3 and month 8 were normal. That would have been really nice to know before we signed up, especially considering the first time I rented here my rent only increased twice IN SIX YEARS. This has never been their standard business practice until now, and I'm really disgusted to see them pulling this BS on their customers this time around, especially with the economy being so bad and people are barely scraping by. Giving 2 stars instead of 1 because the male employee who works here is always very kind and helpful, and I genuinely DID love this business as it was run very well in the past and its always been very clean and safe, but they took advantage of me this time around and I just really do not appreciate it, especially having previously been a happy, long-time client with only positive experiences before this. Its insulting and takes advantage of both me and my mom during a vulnerable moment in our lives. Once again, another business corrupted by prioritizing profit margins over people. Surprise, surprise.

Excellent customer service and friendly staff. Property is well kept and clean. Access is secure…read moreand units of various sizes for any situation.

I used Porch Self Storage paper shredding services. It could not have been easier and Lorenzie and…read moreDanny were fantastic. Nice value from a cost perspective as well. I will be back!

Stephanie was very helpful throughout the process of storing my father's RV. Every time I called to…read moremake an appointment she was always kind no matter how many times I called back over and over. Jeff was also very helpful and friendly. Their customer service is excellent. If you need to store your car this is the place.

I had a great experience from the moment I called. Stephanie was excellent at explaining what the…read moreprocess was, and telling me about all the extra perks I could add to keep my car safe. I planned on keeping the car in storage for 2 months, and they were flexible with me on arranging when to drop it off. I ended up having to drop the car off 3 weeks earlier than expected and it was not a problem. When I dropped off the car, Alex and Alan were super assertive in explaining how the car would be stored. I also ended up picking up the car earlier than expected and they had my car ready within the hour and I got to keep the car cover and battery tender I bought for next time. I also liked the fact that Stephanie kept my contract open in the event I needed to bring the car back, she was so accommodating. I will ABSOLUTELY be using this service again !!!

Received great and attentive service!! Questions were answered thoroughly and she was efficient.read more

The add on fees are outrageous, I had been renting a unit here for over 2 1/2 years and every year…read morethe rent increased from $50-$70. The property security is great! It's the fees that accumulate whenever and whatever the cost was stressful for me. I was homeless while renting the unit and the staff constantly threatened me with auction and lien fees when the grace period was not even up. Causing confusion and unnecessary stress. I would not recommend anyone to rent here if they don't have a money tree growing in their backyards

the service was great! I had my locks changed, he was very good and efficient. Highly Recommended…read morethis quaint storage unit

Visited for a quick quote on self storage in the area and this place popped up on my search…read more Surprisingly this place is very clean and very safe! Michael was extremely helpful!! He answered ALL of my questions, extremely kind, courteous, very respectful and very patient. They offer great deals and prices as well so make sure to ask for promos! Thank you again, Michael!!!

I've had a really great experience here. Gus is hands down the best manager. Since I started…read morerenting my storage unit, he's always been super helpful and quick to handle any issues. That's honestly why I decided to stay. The facility is clean, safe, and well maintained, which gives me a lot of peace of mind. The whole management team does a great job. I would definitely recommend this place if you're looking for reliable storage.

Book a unit on their website. Met with Anna and Gus. Both extremely friendly and professional…read more Facility and storage unit is immaculately clean. Definitely highly recommend if in need of storage.