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    Ray's Auto Sales & Service

    5.0 (1 review)
    Closed 8:00 am - 5:00 pm

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    4 years ago

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    Tecforce Automotive

    Tecforce Automotive

    3.5
    (6 reviews)

    Bought a 2018 Ford Escape with about 30K miles, with a 72 month Advantage Care Warranty…read more The first salesman dropped the ball somewhat i.e. didn't give me the parental key (only a secondary key that locks out some of the controls, didn't run my card properly for the down-payment) then went on vacation right after he sold me the car however the other salesperson took good care of me and got things situated. I did have to go to Romano Ford to get the key after the first 2 places they sent me couldn't do it, but TecForce covered the bill. The Warranty has a $100 deductible however they waive the deductible if you have the repair done there; but what they don't tell you is it can take 3 weeks to get an appointment, however if you can drop the car off they can probably get to it that day; About 6 months later the A/C stopped working on the hottest day of the summer; so I dropped the car off early in the morning, they diagnosed the issue in the afternoon (leaky compressor) and got the part / fixed it the next day. The repair would have cost over $1,100 but Advantage Care covered it. The repair manager seemed completely competent to me, there wasn't a question he couldn't answer and the repair went well. Will probably buy another car there.

    A family member of mine had a car towed here because after getting the oil changed here, it sat in…read morethe garage for a while and leaked oil all over the floor! And since it sat for a while, we also asked them to check the battery and maybe jump-start it. These guys came back claiming that we needed a new battery AND a new starter! We decided to get a second opinion, because the starter was actually fairly new. So, we had AAA come out. But before towing it, the AAA guy tried jump-starting it first. It was almost comical the way it started right up. ... with a supposed bad starter!!! Needless to say, we brought it somewhere else who fixed the leaky oil and replaced the battery. We will never do business here again, nor will we ever recommend them, because they evidently thought they could make an easy buck doing unnecessary work for someone they assumed wouldn't know any better. They probably didn't even look at the car and charged us $80+ for a "diagnostic". Ugh... This place is incompetent, sexist, ageist, dishonest, and unethical.

    Romano Toyota

    Romano Toyota

    2.5
    (64 reviews)

    I've been having trouble communicating with callers on my iphone for a long time. Callers could not…read morehear me as long as the car was running. I had stopped at another toyota dealership for help, but the salesman was stumped. Today I stopped at Romano and was helped by Barbar, a salesman who was very proficient with the computer functions. He determined that my microphone was not working. At first, he suggested a service appointment to fix it but found a simple fix under his "help" function. It took 30 seconds to restart the microphone by temporarily disconnecting the negative side of the battery in the trunk! Barbar spent over an hour with me diagnosing and fixing my problem. He saved me the high cost of a service call. I am ever so grateful to him.

    My recent experience with Romano Toyota was a nightmare. They are beyond unprofessional and the way…read morethey do business is completely unacceptable from start to finish. I have zero confidence in the Service Dept; including, at least two, upper management employees I interacted with. My 2022 Toyota Rav-4 with 37,900 miles of was towed to Romano Toyota (where I purchased it from) on 5/25/26, when it stopped working. My vehicle suddenly stalled. It would start but when put into "Drive" the vehicle would stall with an "Engine Stopped- Steering Power Low" indicator light. I called Romano Toyota on 5/26 and was told it would be at least 7-10 days until it could be LOOKED at and the wait for a loaner car was 3-4 WEEKS. For a such large automotive group I find this practice completely unacceptable. For work, I provide care to five "end of life" patients in their homes and rely on a vehicle to get to their homes daily. The inconvenience and cost of Ubers was astronomical. On 5/27 I asked to speak with a supervisor and was transferred to Kaylee. She told me there was nothing she could do and I had to wait for others who had made prior appointments. I did not know in advance my car would stop working and I would need to make an appointment. She reiterated there were no loaners available for "weeks". She stated someone would call me when my car was brought in to be looked at. On 6/01, I received TEXT messages from an unknown person asking if I approve of the diagnosis and want to proceed. I advised I had not received any prior message. They said they re-sent it. I still didn't received it and verified they were sending to the correct phone number. They said "yes". I asked several times for a professional to CALL me and not text to no avail. An hour later my mother received the diagnostic EMAIL from Toyota. The person unprofessionally asked me to have my mother forward me the diagnostic. She forwarded me a picture of the undercarriage of my vehicle stating my "inspection" was completed. Exasperated is an understatement to how I felt. I called and asked to speak to a higher ranking supervisor above Kaylee. I was transferred to Frank who basically repeated what Kaylee said but added he was talking to me during his lunch hour making me feel I was inconveniencing him. I told him not one person has called me to ask why my vehicle is there so how can it possibly be done and I was not in need of an inspection. I told him I have asked NUMEROUS times for a call and have not received one. He said my tech is "Nick" and this is who is texting me. He assured me I would only receive calls moving forward and that he removed the email and noted NOT to text. I continued to receive solely text messages from Nick and was told "diagnostic" does not detect anything wrong with the vehicle. I asked how do they know what they're checking for if they don't know why it was towed there in the first place? I explained there was dry antifreeze all over the motor and under-hood and if diagnostic checks the actual tubing? I received no answer- to this day. While waiting in line to pick up my car, the customer in front of me had returned to express a concern they had with their service. Once he left I was left waiting while the group behind the counter laughed and talked about this customer. Once I paid for horrible service and no repairs, I was pointed in the direction of dozens of cars and told I could find my car in that area. While walking up/down the aisle an employee asked if he could help me. I told him my car was serviced and I was looking for it. He said "I don't think it would be here.. these are all of our loaners...". So much for no loaner vehicles for "3-4 weeks". 1. For a major automotive group 7-10 days to LOOK at a vehicle is unacceptable. 2. For a major automotive group not having a loaner for 3-4 weeks is unacceptable. 3. I never received a call asking why the vehicle was towed there. 4. I asked NUMEROUS times for the texts to stop. I wanted phone calls and this never happened. 5. I never asked for an inspection. 6. Supervisors were no help and unprofessional. Sorry to interrupt your lunch Frank. 7. Being lied to about loaner car availability- deceptive and unacceptable practice. I have a complete loss of trust in the company as a whole. This experience has left me questioning the integrity of the company as a whole. I will never return to Romano Toyota and will never recommend Romano Toyota. They did include a quote of over $1,000 to repair rear brakes.

    Ray's Auto Sales & Service - car_dealers - Updated July 2026

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