I made a huge order of shaving cream on Thanksgiving and received an email from Rex stating an error with my order. I emailed regarding the error, and their reply was that I ordered too much shaving cream, so I needed to email them my driver's license. I cancelled the order. Here's where they're shady. They won't initiate a refund. After 3 days, I contacted PayPal but had to wait the customary week+ to get my refund. Go on Reddit, badgerandblade, etc. and do a search. You'll find many such cases of piss poor customer service. I didn't want to change the review but my Konsul, regardless of settings, kept creating weepers, etc. so it went into the trash. I didn't want to update this review. However, after the shaving cream experience, I needed to update. That's my experience and opinion, but don't take my word for it. Do a search. read more

They were great to work with! Yes it took a while but they always answer the phone promptly & DJ was always willing to check things out. I bought a Rockwell 6S 24K Gold from Rockwell but was disappointed in the matte finish it came in. It looked almost painted on rather than luxury. I sent it to Razor Emporium and they were going to do an even swap for one they already had that was 24k polished! Then after looking at and studying the properties of Rhodium I decided I had to have both do I asked about their "Prospector" edition. Again they were extremely fair and so I also ordered the base holder in Gold and a few other accessories. I'm very pleased with the final result...looks like real class only an Aristocrat would have! read more

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Dondra was great! My husband went in there looking for two things: soap that lathered up more so he didn't suffer from razor burn and a safety razor with a longer handle. Dondra showed us what was needed and gave us quick tutorial on both items. This is our second trip here and we are now regular customers read more

They have a decent supply of things I've been here once before and they were friendly and helpful. Unfortunately I came back today which was a Saturday at 4:00. I drove over an hour to come here (this should reflect my first experience) unfortunately I got here at 4:00 and they were already closed although online and on their door it says 4:30 on Saturdays. I'm very disappointed and so I'm giving it only three stars. Big waste of time and money. read more

Ashley and Sal helped us out when we visited a couple of weeks ago on a random Thursday afternoon along our travels. My husband is a shaving hobbyist for quite some time following/watching - I'd Lather be Shaving - Razor Emporium channel since the beginning on YouTube. It would've been neat to meet Matt but knew it was most likely not an option. We vacationed in Lake Havasu, so on our way back it was a must stop! Ashley was highly knowledgeable on products, and recommendations as well as such a sweet person. We also met Sal whom stopped by unexpectedly while we were there so my husband had a chance to discuss with him some history of shaving, and he also pointed out his favorites in the store. We definitely did not "need" to purchase any more soaps or products but just had to! If you check in on Yelp you get 10% off ... which helped on how much we spent. :) My husband has almost as much product in his own inventory so trust me we purchased some new soaps and items out of the factor that we were there in person. We also purchased some excellent Xmas gifts for others that appreciate the quality restored items and or new ones sold here along with soaps/aftershaves. Thank you both for such a pleasant visit. read more

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Ordered the ,55 "bundle'. The photo shows the shaving products and a razor. Warning , although it's in the photo, the razor is not part of the bundle. This is apparently denoted way on the bottom of the product description. Now, I looked the description a couple of times and didn't see that until sent the copy in an email. I'll be darned, there it is, not on the photo, not on the top of the description, but way on the bottom. I can't be the only person who assumes what's in the photo, is in the $60 bundle. read more

I would not recommend them for straight razor restoration. Really disappointed after giving them a chance to resolve this

Excellent craftsmanship on vintage razor. Very helpful customer service. Very informative. Great selection of products. Great experience for a small business. read more

I sent in a vintage 1959 Gillette 195 razor for a nickel revamp re-plating and tune up service. The razor came back looking better than the day it was made! The adjustment dial and twist to open knob are as smooth as silk. The proof is in the pudding and it shaves like a dream. They exceeded my expectations by far. This razor will become my everyday razor of my collection of Gillette razors. I will use my special ones for special occasions. The service is worth every penny if you enjoy vintage double edge safety razors. read more

Matt is the man! His knowledge of everything shaving and expertise of vintage Gillette razors is impressive. They offer many discounts and orders are shipped quickly. I'm looking forward to a visit where I can smell some of these unique products. Update: My visit on 10/24 was like visiting Shaving Mecca. D.J. is amazing. She is a pleasure to shop with. So accommodating and friendly. You will not find a better offering of shaving products, all at one location. I took a vintage razor in for a tuneup. I can't wait to get it back and enjoy it. read more

Made an order online on Saturday. Razor Emporium shipped the order within an hour. I didn't expect the order for a week or so, I'm glad I was wrong. The order ended up being delivered on Monday. It is as if I ordered it from Amazon. Not only was the order delivered fast, but it was the best deal I was able to find! Thanks, Razor Emporium, I'll certainly be back. read more

Razor Emporium is a MUST for the Wet Shaving enthusiast! Whether you are just beginning or an expert, this is your one stop shop. They have everything you need no matter your budget. DJ was extremely helpful and knowledgeable about all their products. I especially appreciate her honesty with my order. I was willing to spend more money on my order, but she talked me out of it, because she didn't think I needed it. For just this very fact along (however there are many), I will only buy from Razor Emporium in the future. She even through in some freebies, going above and beyond my customer service expectation. I am a raving fan of Razor Emporium and I know you will be also. Buy with confidence and know their customer service is second to none. Happy shaving! read more

Razor Emporium - Shaving Equipment - Cosmetics & Beauty Supply Near Me - Phoenix, Arizona

This was my 4th in person visit to Razor Emporium. The people are always welcoming, kind, knowledgeable and helpful. Add incredible inventory plus fair prices and the result is a great shopping/buying experience. It is a 48 mile round trip from my home to their store so buying online would make more sense. But, for me, it's worth the ride. read more

Great service , excellent product knowledge and a good verity of quality shaving products.

I wanted to give a DE razor a try. After watching some videos, I decided on a parker 91R. I also figured I would get a brush, a pre-shave bar, some shave cream and a brush/razor combo stand. Ordered the items on 2/11/23. They didn't ship out until about 5 day slater. I needed to provide a prompt to initiate the shipping. Because they waited as long as they did, the order would have been received on a Monday (10 days after it was ordered). However, the Monday it would have arrived was a USPS Holiday so it didn't arrive until 2/21/23. Opening the box, the stand was missing. I let them know that the order was incomplete. About two days later, and after another prompt, they told me they shipped the item. I received the package and though there was a stand in the box, it was not what I had ordered. It was a brush stand. I had decided on ordering from Razor Emporium because the price was the lowest (by about 10 bucks overall). However, in retrospect, I had strongly considered buying from Amazon because I would have received the items within 48 hours. Next time Amazon. These guys don't care enough to pay attention to detail. Which is another way of saying they don't necessarily appreciate your business. read more

Razor Emporium - Two shipments worth of a wrong or missing item. - Cosmetics & Beauty Supply Near Me - Phoenix, Arizona

The personal service, but their staff was outstanding. He helped me select appropriate handle as well as blade selection and soaps. And been using the products recommended for I'm really enjoying the comfort and quality of the shame. I look forward to returning to pick up a brush, maybe some additional aftershave balms. read more

If it entails wet shaving they have it. The service was good as well when I physically went to their shop near the Phoenix airport. Have dealt with them online as well read more

Razor Emporium has the best products and friendly knowledgeable people there that can help you over the phone. i called to place an order and was helped by DJ. she is always friendly and helpful. She gives great recommendations and always gives me insight into the products and is able to answers all of my questions. if you haven't tried their shave soaps you must ... great scents and lather!!! read more

One has to be a sleuth to find this place! Not really, but it is difficult to find the storefront even with the directions on the website. I visited once many years ago when the shop was up off the 17 and I figured it was time to see the new location. Same great products at a great value. It really is the best place for vintage razor service, be it a revamp or a tune up. They have a decent selection of local artisan products but also some of the bigger European brands. If you are in the downtown Phoenix area its definitely worth a visit. read more

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RE is the premier seller of fine razors and shaving accessories in America. They also do restoration work on vintage razors. While on-line transactions are highly recommended, you can visit RE. However, they are not really geared towards serving foot traffic; so making an appointment is strongly advised. RE also manufactures their own razor called the REX Ambassador and its a work of art! RE is located in a industrial building and you will need to call them to open the door. If you are a fan of DE shaving a visit to RE is a must. Double highly recommend. read more

Razor Emporium's storefront is easy to miss - give them a call if you're struggling to find them. If you're getting into double edge or straight razor wetshaving, this is a great place to start. Plenty of soaps, aftershaves, DE/SE razors, brushes, and whatever else you might want. I was happy to find a shop to visit in person! I picked up an aftershave I was running low on and an expensive soap I was hesitant to buy previously. The saleswoman gave me great discounts on both! She added 4 shave soap samples as well. I'll definitely make Razor Emporium one of my go-to shops. I live elsewhere, so their online ordering will come in handy! read more

This place is AWESOME! I initially took my husband here for his birthday because he wanted to start double blade shaving. We went in thinking an entire set-up would cost about $300 from the research we had done online. We were pleasantly surprised to find we only spent $185 for an entire customized set-up. Tiffany helped us, she was very patient with us and knowledgeable, answering all of our questions and letting us smell the different soap and aftershave scents. Not knowing anything about straight razor or double edged shaving I was interested and I never felt intimidated. She was very friendly and willing to answer all my questions. In fact, she showed me their ladies shaving stuff and I was really impressed. This place isn't just about products, they really take the time to educate their patrons. This is apparent in their appearance on a well-known shaving podcast and their set of instructional and informational youtube videos. If you are looking to start straight razor/double razor shaving or you are a long-time pro you have got to check this place out! I really cannot recommend them highly enough. We are really into vintage stuff so I gotta say the highlight of our trip was getting to see their antique collection of razors and memorabilia! We saw some really cool stuff. The shop itself can be a bit tricky to find, located in an industrial area. They have a nice little store front and they carry a variety of products in-house but most of their sales are online. The store is attached to their shop, where they refurbish vintage/antique razors as well as newer ones that could use some work. After checking out their website I was impressed with the list of services they offer. read more

Razor Emporium - The custom kit Tiffany helped my husband build. He loves it. And his face has never felt smoother, so I love it too! - Cosmetics & Beauty Supply Near Me - Phoenix, Arizona

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Just spent a half hour trying to find this location. Finally found it in the back of a near empty location. Was shown where everything was by a guy who knew little about the products but nonetheless, showed me where they were... After looking through the shelves and finding a razor I really liked, I hunted down the fella that escorted me there. He got on the phone and told me that the owner didn't want to walk him through the debit card system and that if I wasn't paying cash, he wouldn't be able to help me. Extremely weird situation and I won't be back. read more

A hidden gem. Drove past it twice due to lack of an exterior sign (just trust the address numbers). Once I walked in I was overwhelmed by their selection of razors, creams, soaps, brushes, and accessories for the perfect shave. I was there buying a gift for my Dad, and the service was top notch. The woman there explained everything to me and even that some of their products are made in-house! You can shop basic to extravagant. They even have some showcases with antique shaving items that were very interesting. Highly recommend! read more

I live in Jacksonville Florida. I did an online order. I bought their $40 Grim dollar and a strop. I am very happy with my purchase. read more

Razor Emporium - The $40 Grim dollar. - Cosmetics & Beauty Supply Near Me - Phoenix, Arizona

Razor Emporium is my go-to place for quality shaving supplies. I don't live in Arizona, so finding the store was not an issue -- just go online to their website. They have an excellent selection of both vintage and new razors, along with pretty much everything else one needs for a quality shave at home. I've found the various products well-described online. The times when I've had questions, they've been promptly answered via email. Shipping has been great with no issues. I also appreciate their variety of instructional and informational videos. Overall, I am very satisfied with Razor Emporium. read more

Good products...non existent customer service. If your order is fine then no problem. If an item is damaged or you have a question then good luck. They will ignore you. There are plenty of similar razor shops where the people actually treat their customers well. read more

DJ was wonderful Extremely helpful took time out of the day to speak with me cannot speak highly enough of this experience this experience it was a true pleasure on my end Hands down best employee at raiser Emporium she really cares about the What shaving community and it shows read more

Very nice staff. They do very well at repairs and razor honing. They also have a large selection of shaving products!

I have been in sales for over 25 years, and this was by far the best customer service ever!! I was lucky enough to be here in town and I stopped by. My experience was beyond my expectations. DJ is very knowledgeable and super nice. I will be shopping here big time!!!! read more

A hidden gem in the heart of Phoenix. They are a wealth of knowledge for all things shaving, and good honest people. Thank you again Razor Emporium! read more

Ordered a Hoffritz travel safety razor {Felix Leiter would be proud of it} from their on-line listings a few weeks back. It arrived quickly and was the one as pictured on the web site. Tried it out a few times and seems to be in great condition and shave ready. Price was reasonable to me for the item and am very satisfied with the purchase. This week or next I will look into sending in a couple Gillette razors I have. One to get a tune-up and maybe re-plating on the other and see how it goes and post back here. read more

Razor Emporium is a quality establishment. I dropped off my Pils razor for a tune-up, and the customer service was fantastic from the start! They answered all of my questions without hesitation, and the communication from start to finish was stellar. Picking up my razor was quite surprising, as I was expecting them to simply hand me my razor. The presentation was phenomenal! My razor was packaged in a brown bag with their logo, had my invoice, service warranty card with inspector (Matt) and packager's (Ashley) signature, a cleaning cloth, and to top it off, gift paper! What attention to detail. Will definitely be bringing back other razors and recommending them to family/friends. read more

I am fortunate enough to live in the same city as the Razor Emporium as there are not many brick and mortar stores that cater to razor and shaving enthusiasts. The people are extremely friendly and the services that they provide are exceptional. One of my old razors that I took to them for their tune up service ended up outshining a similar razor which I valued as being near mint. It is unbelievable what they can do to an old lackluster razor. read more

Location is tucked in the interior of a corporate complex; making it difficult to locate. The hours listed online and on Facebook are not the hours they are actually open. The neighborhood left me feeling uneasy and I would not go to this place without a male escort. I and my husband were extremely disappointed that they were no open. read more

This place is so great and pretty close to me. I ordered online Saturday and picked up today. I been using a straight razor for a while and switched to a saftey razor for my newest shave. And love it! Thanks guys and girls at razor emporium!!! read more

Awesome service , just discovered this place last last night after I dropped my merkur. Always got my stuff online on other retailers, never again. Awesome to have a shave supply shop local!! Thanks again!! read more

Awesome shop with great customer service! Great if you are looking for vintage razors or even high quality wet shaving gear. Would recommend for beginners and seasoned wet shavers. read more

Super friendly and really cool place. Recommend if you want to try a straight razor or anything towards shaving :)

Very helpful small place where my boyfriend found a good straight razor and shaving soap.