Believe the hype!…read more These dudes are awesome. Took my laptop there yesterday for an issue based on the excellent reviews below and the fact that is close to where I work. Dropped it off @ noon Monday, got a call at 2:15pm Tues to come get it. Around $40 to crack the back (expected) and only $20 to fix the issue (totally unexpected but welcome!) I will definitely be using them for all my computer needs!

Talking to computer geeks about hardware repair is as much fun as the need to pop a pimple as…read morequickly as possible as to make it all go away the day before your prom night. You can't help but want it to be over but you know there's a likely chance that jar of Noxema zit meds might not work in time for your most important night in high school. The dread of that realization is how sometimes I feel about dealing with computer geeks/technicians. Let's just say they're not known for their social skills. Most of us knows "techies" are good with technical stuff but it's the non-technical stuff we use in addition to grade you. There are a dime a dozen of good techs around but it's your attitude (rather social skills) that counts too and which also help with customer retention. That about sums it up for my experience with numerous computer repair outfits I contacted for a quick look at my laptop. My laptop hinges was not closing properly and the first thought I had was to let a technician fix it. How wrong was I when I called a dozen computer shops around Honolulu! The first thing they'll tell you is "You gotta leave your computer with us for a few days for us to look at it". Seriously? All I need to do is coming in for a quick look and get a rough estimate to see if my laptop is financially worth fixing. If you're a business with a brick-and-mortar storefront, it's an open invitation for customers to walk in right? It's business basics, not rocket science. Prior to looking into this repair route, I already mentally prepared myself to the fact it might be cheaper to replace my laptop unit. I'm not computer hardware ignorant nor uneducated. My prior experience included disassembling the entire CPU and putting it all back together properly. I learned this "tearing down the entire computer" in my 2nd college year. Common on - looking to see if the hinge is worth fixing takes only 15 minutes if not less. I'm not asking them to fix it when I phoning them. I'm just asking them to take a look at it to see if it's worth fixing. It's been a long time since I disassembled PC parts and I'm not about to embark on that tedious task again...LOL. It's the holidays. As I scrolled through the directories of IT specialists for hardware repair, I went down the list and ended up actually calling them. All was frustrating until I reached Digital Vault Consulting. As soon as a man answered the phone, I heard the friendliness in his voice and tone, unlike all those yahoos I called that morning. Pono, the owner, was like "I can take a look at it for you if you would like to bring it in today". Wow that's what customer service is and here was someone with a desire invite potential customers to use his service. Once I entered the warehouse-office, I felt comfortable and the place was not blasting with the AC but rather a down to earth ambiance. Seeing the other small business merchants closely located right next to each made the place have such a "homey" vibe. Pono examined my laptop and pointed out that the closing mechanism at the hinge is beyond saving. He suggested I should take a more economical approach - get a brand new laptop and even recommended I should look for a better designed laptop hinge. All in all, Pono save my day and was so sincere in helping me out. It's good to know I'm not wasting his time and vice versa. Mission accomplished and many mahalos to Pono. DVC will be my first point of contact in the future for my PC hardware needs or problems.

Wanted to charge a large "show up fee" then a dishonest flat rate service for when they came back…read more Don't encourage this type of billing it's dishonest. Try a different service

This is a condensed version of my experience with E&A 808 Repair…read more My Dell laptop that cost me over $2,000. only needed a CPU fan, so I called this business and October 24 2025, Eric picked my computer up from the house and I gave him the nonrefundable $100. in cash as per his terms. I asked him to be careful with my PC as it was in perfect condition as he put it in the back of his vehicle on top and among other PCs and things to my disbelief. When he brought it back November 5, 2025, I gave him $109. in cash and asked for a receipt. I discovered the next day that the new fan made a lot of noise so I called him and November 17 he picked the computer up from the house. Again I asked him to be careful with it but it went back into his vehicle on top of PCs and things. November 24th he returned it, handed it to me and drove off. I went inside turned it on and not only did the fan still make the same noise, I got one critical message after another and could not get the laptop to load up. I called Eric immediately and said I just want you to know that I just turned my computer on and I am getting one critical message after another and it will not load up/turn on and I don't want to talk right now as I am very upset/angry about losing my computer and I hung up. Eric called back and I picked up and said the same thing and hung up. He called again and I did not pick up and he left a threatening message and repeated it 3 times. He said that I was rude and not a nice person and I was not to contact his company ever again or he would call the police and press charges for harassment and would never do work for me again. How convenient to ruin my expensive laptop both physically and mechanically and get $209. in cash and then renege on his 6 months warranty and threaten me! For the record I always treated Eric with respect and never used vulgar/foul language even when he ruined my PC. He always seemed to be on edge and ready to argue as I bit my tongue numerous times to avoid arguing on what he said or how he said something, he was consistently late on pick up/drop off, he does not take care of or respect customer's PCs from what I saw and experienced as he piled them in the back of his vehicle without any padding/protection. He scratched and scuffed up the outer case of my Dell laptop that was in perfect condition in which I was not able to get them out. He had my computer tied up for a month when he told me the replacement fan would only take a few days. I have tried to keep this short but there is so much more. Please read ALL the reviews on Yelp and the BBB before deciding on a business to repair your electronics and I would recommend a company that is BBB accredited.

Had a resovoir pump fail on me causing high cpu temps. Called pc plug on a 2/9 Monday and dropped…read moreit off. They did their diagnostic the day after, and gave me suggestions and recommendations. Had it done by 2/11 Wednesday . Super helpful and professional thank you to Lip and the team much mahalo . Everything is running great now!

Had a really bad FPS DROPS LOW FPS (60-10) and gpu was hardly being utilized after months of trying…read moreto mess with it myself, help from friends and going back and forth with AMD customer service over email. I could not figure out how to fix it. Brought it in to PC Plug hawai'i and on the next day was back home playing with over 500FPS! And no drops. After Diagnostic turned out it was a failing motherboard and he hooked me up with a new one installed upon pick up!.... Mahalo again Lip and the team @PCplughawaii! Very professional and throughout the day would get updates which was nice to be in the loop knowing what they were doing.

My phone had slight moisture inside, causing a blue hue and screen glitches. After that was fixed,…read moreI still had pixel issues that needed a screen replacement. Mark was incredibly fast and responsive and even came to my location to repair it. When replacing the screen, we discovered a short circuit that needed extra attention. He took my phone to the shop, fixed it, and later brought it back to me. That level of dedication truly meant so much. Such a lifesaver!! Thank you for going above and beyond and for your care and attention in helping me get my phone fixed. Highly recommend!

I sent my project to Wefixit808 through the Yelp Project share. He responded right away the same…read moreday (within minutes)! I had contacted him for a laptop screen repair and had sent pictures. He asked me for the necessary computer information and was able to give me a reasonable price that was way cheaper than buying a new laptop! He was very responsive throughout the process and let me know when he had ordered the part for my computer screen fix. The repair was done within a few days of him receiving my computer, which he had very graciously picked up while he happened to be in my city. Once the fix was done, he had sent me pictures with my new screen and a video to confirm the touch screen was working too! It looked great, and he ended up giving a bubble wrap case for the computer! He was available during a wide time range for pickup, which was very quick and easy as he had sent the invoice ahead of time. Overall a great experience and would highly recommend for any tech needs and fixes!

I spoke with Excalibur representative. He was very helpful and gave me sound advice on how to…read morehandle my Canon Imagerunner Printer. I would recommend them highly.

We refer them to all laser printer issues. Not sure if they…read morework on ink jet type printers, as it may not be economical to do so.

Tried changing my own iPhone 14 screen after feeling confident from DIY YouTube videos and had to…read morestop in cause things went south quick lol. Cable connections broke, screen cracked. Needed my phone screen addressed urgently for work over the weekend and Jadea stepped in to save the day!! When I gave her my phone, scattered parts and screens (new replacement and broken), I was shocked how fast she pointed at the problem. Literally zero hesitation. Explained and diagnosed the situation very effectively. Gave me tons of options while understanding my needs with the urgency and what I wanted to pay. She cared a lot about my situation and that was really nice. Having your phone down can feel very panicky and most people could take advantage of this to upsell things but she was very assuring and extremely knowledgeable. Easy to talk to. Very satisfied with it. To be honest, this was my fault and she could've let me reap the consequences (which I understand) but she gave me a small quote and unwillingly installed my ordered, new screen while testing the phones functionalities. Thank you Jadea. Aloha.

I am extremely disappointed with the service I received…read more My laptop was in repair for an extended period of time, and after finally getting it back, I was informed that the fans had been replaced but that the thermal paste was "practically fried" and would likely need to be replaced soon. What frustrates me is that the laptop was already disassembled for the fan replacement. If the technicians identified degraded thermal paste while performing the repair, why was such a basic maintenance item not addressed at the same time? Instead, I was given back a machine that they themselves acknowledged may soon require additional work. From a customer perspective, that makes very little sense. Replacing thermal paste is one of the most common procedures performed when servicing a laptop's cooling system, especially when the cooling assembly has already been accessed. After waiting through the repair process, I expected the laptop to be returned in the best condition possible, not with a warning that another cooling-related issue was already present and may need attention in the near future. The communication from the staff was polite, but the quality and completeness of the repair left me disappointed. I cannot recommend this service based on my experience. Update: I was just informed that it was unfortunately a employee that didn't have all the correct knowledge. The thermal paste was reapplied we were just told differently. I am very happy to hear that the correct actions were done. But I would like to make aware that miscommunications can cause great distress especially with $2000 devices.

quick and fast. Good quality products. They when get my phone done in 10 mins, easily affordable…read moreaccompanied by customer service.

I had been locked out of my phone and was incredibly frustrated, but the service I received was…read moreoutstanding. They were patient, knowledgeable, and walked me through the entire process until my phone was working again. They took the time to answer my questions and made sure everything was resolved before I left. Excellent customer service, and I truly appreciate their help. Highly recommend!

I worked with John White over ten years. During that time, I have asked John to test my computer…read moresystem and test my applications many times. I've had some emergencies twice. Since these times, I have found him to be reliable, trustworthy and easy to talk to. He has been upfront as to things to whether he is the expert or he's not. He is reasonable to his prices, in fact, I find he is MORE reasonable than others that are his field. I found him by going through some terrible people that had limited knowledge. I learned of John by chance and was I glad!

We all have computers, and when they break, we all ask: "Do you know anyone who fixes computers?"…read more"Yeah I got a guy." I'm happy u i say I found my guy at SOHO. John is a friendly knowledgeable expert on Mac and PC repairs. We had both a desktop and laptop go down within the space if a week. John was quick to give a quality diagnosis and recommend the right repairs. He provides helpful advice, like upgrades to hard disk drives, which my PC really needed. His prices are very competitive and he provides great value in a short amount of time.