We refer them to all laser printer issues. Not sure if they work on ink jet type printers, as it may not be economical to do so. read more

Super helpful, these guys! Helped me to troubleshoot over the phone a scanner issue. Saved me a trip into town. Will def be giving them business in the future. AWESOME CUSTOMER SERVICE!! read more

Very nice folks. They had some suggestions on how to salvage my ink jet printer. I took it to them not having read that they repair laser printers only! They said that nobody on this island repairs ink jets, so if you have one that goes bad, ts, you junk it and buy another one. read more

I had an error message on my Canon Color ImageClass MF642cdw printer and tried to troubleshoot the problem with no success. I told myself, "maybe I should just buy another printer since the cost of a repair would probably be close to the purchase price of the printer." I looked on Yelp and came across Excalibur Print System & Supplies and decided to get an estimate. Wes was really nice and told me to bring the printer down. Come to find out, it was some kind of gear issue. Long story short, the printer was fixed quickly and it didn't bust my wallet. My printer is working great! I would highly recommend Excalibur! read more

I had a great experience with Excalibur. Herold answered a great deal of questions I had about my printer toner that was bleeding. It has been giving me such a headache - I tried everything to fix the problem. He answered my questions so patiently & thoroughly and I couldn't be more appreciative. My partner tried to give him a tip for his time (considering we didn't buy anything), but he refused. I highly recommend anyone experiencing printer issues to take your business here! They deserve it! Thank you again Herold!! read more

It doesn't get better than this! I worked in tech for many years and am sad that I didn't know about Excalibur until now. Wes is the best you will find for OUTSTANDING customer service. He and his team are very responsive to questions and knowledgeable. Wait, it just keeps getting better! You won't believe this deal they offer: buy toner and get FREE REPAIRS! INCREDIBLE!!! I've told all my family and friends! read more

Highly recommended for great work and fair prices. We called and received an estimate for the needed repair. Work was done in a few days (we said it was no rush.) After an error in our charge was made, Wes quickly made corrections and we were charged correctly. Very ethical business. read more

Love these guys! Honest and extremely customer service oriented! They have been my go to for printer supplies for over 10 years!

I bought a used HP LaserJet printer on Offer Up. When I printed, I noticed vertical lines on each page (the guy I bought it from warned me of this). I also noticed there was a system error showing for two of my cartridges. Of course, I immediately googled a repair company who specialized in HP LaserJet printers. Fortunately, the first company I called was closed. The second number I called was Excalibur Print Systems & Supplies. I talked to a gentleman by the name of Wes. I told him the problem I was having, and not only was he helpful, but he was very honest. I thought I needed to replace the drum or transfer belt, and Wes immediately ruled that out and said it was probably a defective or damaged toner cartridge. To make a long story short, I took the printer in and left it with Wes, and within five minutes of me leaving, Wes had identified and fixed the problem. Can you believe that? Problem solved. But, that's not even the best part. He didn't even charge me. Who does that? Thank you Wes for your professionalism, knowledge and most of all, your honesty! I am forever grateful. Guys you can't go wrong with Excalibur Print Systems & Supplies. read more

Wes provides EXCELLENT customer service! He takes time to listen to what your issue is and even helps you troubleshoot. Their toners are cheaper than other places too! Definitely recommend this place!! read more

I was having a problem with the print head on my Office Jet 8360. Wes was really helpful and agreed to take an look at my printer, even though they generally service only laser printers. With his assistance I was able to determine that it was best for me to look for a new printer. I felt that he went above and beyond in providing me assistance and feedback. read more

Superb fast friendly service!!!! Came to my shop with 1 hour to repair my printer!!! Highly recommended

After changing ink in my inkjet printer, my printer gave a system error that couldn't be cleared. After searching the internet for solutions, I bought a printerhead and it still gave the same error. So I was ready to trash the printer and thought I'd try to have a professional look at it first since I just purchase new ink and a printerhead. I was looking for a "printer repair service" and came across Excalibur Print Systems and Supplies. Though the website says they focus on laser printers, they were knowledgeable with the ink jet, as well, and was able to clear the fault! I'm so thankful for their expertise and service! Now the new ink and printerhead I bought won't go to waste! I definitely recommend their business for the superb customer service and expertise. read more

I had a printer toner emergency. I had to call around for what I needed. Fortunately Excalibur had the toner in stock. The ordering and payment process was fast and efficient. read more

I took my 2 HP laser printers to Excalibur because they stopped working and causes chaos in our home office. Wes evaluated them at the front counter, did his magic, got them to work, laughed then told me to take them home without compensation. Taking my printers to Excalibur was time well spent because Wes fast, competent and nice. High 5's Wes and Excalibur!!! FYI, Excalibur also sells printer supplies. read more

These guys are awesome! The customer service is OUTSTANDING! Took my printer in to be repaired, and I could tell right away they were very knowledgeable. While they were running tests on my printer, another customer came in and they diagnosed his problem in a minute! Due to the estimated amount of the repair, and in-depth repair, my warranty company wanted me to ship the printer to them in the mainland. These guys at Excalibur were so awesome that they gave me a box and bubble wrap so I could do just that! Now I know who my go to shop is when my printer needs repair! BIG MAHALO! read more

Excellent Services and hospitality. Convenient location. Easy access. Immediate attention. The Owner is easy going, very friendly and hands on with running the business. My expensive $3000 + HP laser commercial printer was disabled for years and about to be thrown out but Wes brought it back to life! We highly recommend Excalibur Print Systems & Supply company for all your Laser Printer repair services and printer supplies needs. Posted by: Hawaii design builders. read more

I have never had good luck with inkjet printers. They always clogged up or started having problems after a couple years, and it was always cheaper buying a new one than paying to have them diagnosed and fixed. Fed up, I decided to try a color laser printer about 5 years ago, a Brother HL-3180CDW, which was under $300 on Amazon, and it worked well for a couple years, and then started having vertical line breaks and toner smudges. I assumed it was because I bought generic toner cartridges that were leaking, and that I had ruined the printer, and was prepared to send it for recycling and buying a new one, but decided to check Yelp first, to see how much it might cost to repair. Excalibur got the best reviews, so I sent a quote request, and Wes answered right away. His advice was to bring it in for an estimate, to see if it was salvageable, and then decide if it was worth proceeding. So I lugged it in, and he took a quick look, and determined he could likely clean it up in under an hour, which he did, and the results were like having a brand new printer! He was even able to salvage the toner cartridges, which were fine, and explained that brother toner cartridge design can lead to small toner leaks over time. This alone saved me a couple hundred bucks worth of new toner. He also showed me how to keep the corona wire clean. Was impressed by his thorough explanations of how everything worked. Very friendly and down to earth! I also learned that if you buy toner from them, they'll service your printer for free. I plan to buy my next cartridges from them, when the time comes. One note, their website says that if you bring your equipment to the shop, the hourly work rate is discounted down to $50/hr from $85/hr. This seems to no longer be the case, but I was happy paying $85 to have a working printer again, and to support a quality local business. read more

Great customer service & owner is highly invested in making their customers happy and keeping them that way. The techs are a dedicated, knowledgeable, courteous and punctual bunch. Working with this company is ab absolute pleasure!! read more

I reached out to Wes of Excalibur when my HP8610 printer went wonky on me. He replied quickly. You can't find a more concerned and kind gentleman than Wes. His recommendations and insight into my problem are very much appreciated and enable me to go forward. read more

I am forever grateful. My HP laserjet printer gave an error message that would not allow the chip to communicate with the toner. I hoped it was repairable. I contacted Excalibur and took it in for an assessment. After researching and thinking out of the box, they fixed my printer. I highly recomend Excalibur Print services for all repairs. Mahalo nui loa. read more

We always purchase our replacement toners from Excalibur (formally Cartridge World) for all or our printers not on a contract. Great service and better priced toners than everywhere we found. AND because we previously bought toners for my dad's printer they fixed the printer when it "stopped" working. Dad bought a new printer and all the toners from Office Depot. Toners alone cost $400 because he wanted it replaced RIGHT away. Dad wasn't happy with the new printer. He wanted the old printer back. I explained this to Aaron, and his tech miraculously fixed it. They even picked up and delivered it back to us. Now THAT'S service. We will continue to purchase all of our replacement toners from Excalibur (formally Cartridge World) read more

Service, service is wonderful. Aaron and the gang is very helpful to an old guy like me. As a businessman I need my printer alway working. They assist me in changing toner and disposing the waste. I'll will see them with any of my printer problems. By the way their off the market toner works great in my brother printer at a cheaper price. read more

My company was spending over $400 a month on INK!!!! Cathy provided us a list of great printers for which they could stock ink for. We chose a new printer based on the expected ink cost, and I couldn't be happier with my purchase. They helped us the whole way and now I spend next to nothing on ink and our new printer has yet to malfunction even once. All and all we spent $200 to eliminate a nearly $5,000 expense thanks to cartridge world. Wish I could give 6 stars. Stop wasting your money on Ink. read more

very friendly and helpful. It's best to call in and ask if they have the ink/toner in stock. If they don't they will get it from their warehouse for you, usually by the end of the day. They have crappy business hours if you work normal business hours like everyone else. That's why it's best to call ahead to make sure they have what you need, so you don't waste time going there on your lunch break or leaving work early to find out they don't have your ink/toner in stock. Parking can be a pain, too. read more

The toner cartridges for my Brother printer were $120 for the brand and $80 for the Office Depot generic. Aaron got me new cartridge for about $50- A HUGE savings! I think they deliver for business but the store is not hard to find, off King on the highway side (Kohou is the street that runs along the Kapalama Canal. read more

Great Service and Better Priced ink than what i found elsewhere. When our printer was printing "spotty" Aaron helped us understand why it was happening and how to solve the issue. From the time we called them for the Free service, they came the same day. Even said they would replace any ink that was not ideal. Great Team! read more

I could not believe someone would help me with my inkjet printer. But as a last resort, the tech girl at Ala Moana Office Max looked up a printer repair place for me and gave me the address to follow up on. That was how I connected with the owner of Excalibur Print Systems & Supplies. In my anxiety, I forgot to ask his name , but the kindest most helpful person I have met gave me phone directions on how to get to their repair shop next to Kapalama Canal in Kalihi. He helped me take my somewhat heavy primer out of the trunk of my car and proceeded to see if he could fix the scratching sound when I turned on the printer. This person was obviously very knowledgeable with this type of work and with a few tinkering with a screw driver, he was able to unlock the cartridge and address the problem area. To me it was a miracle because I did not have much hope of getting the problem resolved and dejectedly thought I would need to buy another printer. To top this off, he would not accept my payment for fixing this printer. Can you believe there are people like this left in the world?! I totally recommend this place to have your printer repaired even if you think it's hopeless. Miracle do happen, thanks to this kind and compassionate shop keeper. A blessed New Year to their business establishment from a grateful customer. read more

I purchased my laser multi-function device a year ago. It's been used primarily for recipes, schoolwork and word/excel files. A week ago I finally replaced the black starter toner. This began a frustrating week of wasted paper and time. It started with grinding noises and paper jams in the rear door. If I tried 2-sided prints, for sure I would jam. I had to print everything single sided and for every 3 blank papers and jams I would get one printed sheet. I googled "fixes" to try, unplugged and vigorously shut the rear door. My problems only got worse. Now I couldn't get any prints. I considered buying a new printer but I just bought all 4 toner cartridges and the new mode printer didn't use the same toner. I checked Yelp for printer repair and stumbled upon Excalibur. It was a holiday weekend so I sent an email with the issues I was having. I got a quick response after the holiday weekend and Wes told me to bring my printer down. I was relieved that I wouldn't be losing out on my year old MFD or the toner cartridges I just bought if he could do the repair. Wes promptly plugged my printer in and would you believe it....No grinding noises, no paper jams and printed just fine! Wes helped me back to the car (my MFD is quite heavy) and sent me on my way. I've waited a few days/prints to make sure it wasn't a fluke but my MFD is working good as new. While Wes didn't need to do any repairs (I think my printer knew Wes would have got the job done regardless) his customer service and patience was greatly appreciated. I will be contacting Excalibur for any future printer repairs or supplies! read more

5 Star Service! These guys are so nice, knowledgeable, and helpful. It is difficult to impress me with service, but the folks here at Excalibur Print Systems did just that. Thank you, thank you, thank you. Highly recommend! read more

Beyond my expectations when they serviced my printer and saved me half the price on the supplies. Quick service. Friendly, knowledgeable, reliable, and really put their customers first. Highly recommended. Need to support the local businesses. read more

I had an HP inkjet printer that had stopped feeding paper. I found Excalibur on Yelp and called them because of the great reviews. I called, left a message and Wes returned my call the next day. He said they didn't repair inkjet printers but to bring it in anyway and he'd take a look at it. Long story short, he found the problem and it was irreparable. He gave me recommendations on a new printer, tossed my broken HP and didn't charge me for his time! I bought a new laser printer and if I have any problems or need toner I'm going to Excalibur. Even better I found a printer repair service that I trust. Thank you Wes. read more

I asked Excalibur if they could help me with my inkjet printer problem, but they mainly work with laser printers and couldn't offer me service. But they left their number for me to call wherein they gave me advice on how I might fix the printer myself. Their instructions worked like magic! It involved Windex on my printheads. I was ready to shelve my machine and now it's working better than before! I can't express how thankful I am to Excalibur! Above and beyond the call of duty. read more

this is my new favorite place to shop for INK CARTRIDGES!!!! (not that i had one before, but ..umm...i do now....) honestly, i'm "financially challenged." on top of that i was in dire need of ink for my printer. ( i own an epson photo r220. it's the one with individual cartridge colors.) if one cartridge is out of ink , the bugger won't print anything. at first i went to best buy. EXPENSIVE! but i bought 2 colors. ....then 3 more cartridges ran outta ink... i checked out office depot. they were actually a couple of dollars cheaper but didn't have a couple of the colors i needed. -=o( finally, i got off my bleepin bleepers and phoned cartridge world b/c i heard of them & i figured wth, i needed to save $. i'm SOOO glad i did! the lady on the phone had SUPERB customer service and didn't make me feel like an idiot for not knowing what i was talking about. they re-filled 3 of my cartridges with premium ink for the price of ONE new cartridge from best buy (BEST buy my arse). 3=$25. you get discount for bringing in your empty cartridge. best of all, if the cartridge does give problems, you can return it and they will fix it for u. the only bad thing is tht there's only limited metered street parking on a busy road. ...but it's worth it. -=o) (side note: i think there's 3 locations on this island, so find the one nearest you!) read more

First, I fully support local business & this place is a good example. After purchasing a cartridge my printer went on the fritz and Wes came down to my office THE NEXT DAY!!! He was so helpful, professional & offered his services at any time. I highly recommend this business. I doubt you will find this customer service from Office Depot or any other major retailer. Thanks Wes!!! read more

Wes and Aaron always take care of me and my toner cartridge predicaments. They're very knowledgeable and always prompt in delivering my cartridges. They serviced my commercial-grade HP at my home, no problem. I love that they deliver and make house calls for servicing printers. Will be shopping a new printer with Cartridge World. Kinda excited!! read more

i LOVE this place. printer ink (elsewhere) is so freaking expensive! wtf. but cartridge world totally hooks it up. i get all my ink cartridges refilled here and they totally answer all my questions about why my printer doesn't recognize the new cartridges, etc. (a useful service for someone like me who is not super technologically proficient). i like how they recycle the old cartridges too. the service is awesome (i'm always in and out of there in less than 10 minutes) and there always seems to be a metered spot open right out front *knock on wood!* make sure you pay the meter though bc i feel like there's always cops around looking to give out tickets. read more

I am really grateful for this company. They provide excellent service and their minimum order amount for delivery is really reasonable. I have never had a problem with the recycled toners. read more

I spoke to Wes today about a problem I was having with my inkjet printer. Even though they don't service inkjet printers, he was extremely helpful and offered a suggestion -- which actually ended up working great! Now my printer is back in business and it's thanks to a quick phone call to Cartridge World. Thank you, Wes, for your super courteous and helpful service -- even though there was no profit to be made from my call! read more

I just spoke with Wes by phone and he was a HUGE HELP! I had two visits to Office Max and no one noticed the issue- I was taking in my print cartridges to get ink replacement. I even went to Costco and no one could fill or replace the cartridges. One quick phone call and Wes knew the problem right away- I had removed the print HEADS (didn't even know that's what they were as they look like the ink cartridges)! Turns out, he was able to help me in minutes by phone and now I can get my ink filled or replaced today. I don't know what would have happened had I not read the review by Donna S. and called Wes who helped me as well. As soon as I can use their services, I will definately use Cartridge World. Thank you for saving me time, money and endless mental trauma. Mahalo Wes! read more