Went in to check out a Maverick, ended up test driving a Bronco and Ranger since they didn't have…read moreany in stock. John Carr was our rep and is a great guy- currently we're waiting on submitting an order with him. The dealership itself is quite clean and funny enough had a more inviting atmosphere than Conicelli (which prides itself on having the nicest reps and is right next door).

Terrible service department. Took 7 people to give me a simple answer on whether my car was…read moredriveable and in the end still got the wrong answer. Charged $2300 for repairs that didnt fix the car. Frequently ghosted.

These folks are the real deal. Rented an RV from them and forgot my wallet in it. I had to fly back…read moreto Michigan where I live and they overnighted it to me. I didn't have enough cash for shipping but they covered me until i received it and paid them back over the phone. Honest business with a good heart. Faith in humanity restored. As far as the RV service goes, fantastic. No complaints. Everything worked well. We had full gas and fresh water tank to start. They weren't stingy on the return, though we did our best to keep it in pristine shape. Will be back to rent if I'm ever back in the area.

Excellent service ! Always come here for my car repairs / needs ! 100% recommend ! Pricing is…read morealways reasonable too !

I had the best experience working with Walter Winter at Bergey's Ford in Ambler, Pa. He was…read moreprofessional, knowledgeable, and incredibly easy to work with from start to finish. Walter never made me feel pressured at any point in the process and the entire interaction was so positive and easy; it blew my expectations! The entire car-buying experience was smooth, transparent, and stress-free thanks to Walter's dedication. I am so pleased with my new 2024 Ford Bronco and truly felt supported and confident in my purchase. I highly recommend asking for Walter Winter if you're looking for a trustworthy and positive experience when buying a new car. It was so worth the drive from Jersey!

Service Department uses a bait and switch tactic…read more They sell you their maintenance package which includes complementary oil changes and minor work. They then make it impossible to get service, and when you get service, they make the experience awful with outrageous wait times pushing you to Jiffy Lube. The goal is that you purchase their terrible service and use someone else. 5+ hour wait times for scheduled oil changes is part of their strategy in providing terrible promised service pushing me to Jiffy Lube.

UPDATE TO PREVIOUS Originally I gave 2 out of 5 stars…read moreI'm moving to 4 out of 5 based on most recent interactions and the business taking ownership for their disconnect in communication. Brennan who I spoke with originally had told me to bring my vehicle in to be looked at due to the media display not working and if it happens to be the chord the cost of labor would be rolled over into other jobs. I needed tires and alignment so I was ok with this. Unfortunately Brennan was out when the job was performed and the marching orders weren't carried over. I was charged. They did end up canceling the bill due to the miscommunication. When I did end up getting my tires and alignment done there that same month, their all in process was supposed to be $889, but it was actually $1012. That is when i decided to write my initial post. That said, my truck has been shaking. I thought it was due to the alignment and balancing that had just been performed. They said my truck needs new axles, but because this is a known issue, it may soon become a recall on my vehicle. They are taking care of it for me, along with another part that is on recall for my vehicle, free of charge. Brennan sincerely apologized for the did disconnect from previous, and how marching orders weren't carried down the line as relayed to me, the customer. Even in my original post, I said I want to like them, and they do good work. Despite my frustration at the time, I still didn't short them on being good people and performing good work. My issues were based on what was verbalized to me, versus what was charged to me. The call and experience has significantly improved my reassessment. I'm still not at 5 stars. I still had to endure these headaches. But I'm hoping this is all in the past and all my future experiences were like my past experiences, barring this one month of trials and tribulations. Thanks Brennan and team!

Their service department charged 3% for a credit card transaction. John Kennedy Ford is a multi…read moredealership organization. I expected a 3% from a corner garage that's trying to make ends meet but not a Kennedy dealership. It seems very petty especially on a service bill that was over $2,000. Also, the owners manual suggests changing the oil every 10,000 miles. Their windshield sticker suggests changing oil at 5,000 miles. That's $237 per oil change. Big difference for a working man. An overall unpleasant experience with their service department based primarily on greedy nickel and dime charges to their customers.

One of the best car buying experiences I've ever had!…read more I found a car I loved out of state, and within 24 hours of my first contact with the dealership, I was driving it home. The entire process was incredibly smooth and efficient. Everything was handled over the phone, and they even arranged transportation for me. When I arrived, my salesman Paris was waiting at the door--ready to go! Greg, the sales manager, made sure the entire experience was clear and hassle-free, just as I had asked. He went above and beyond, shopping around for the best financing rates without causing unnecessary hits to my credit--something I truly appreciated given my past experience with identity theft. They were incredibly respectful and supportive of my need to be cautious with personal information. Nicholas, the finance manager, took his time to explain everything in detail. He didn't push unnecessary add-ons but instead recommended only what was useful, which I found very refreshing. Everyone I interacted with--both over the phone and in person--was professional, helpful, and kind. The dealership is also conveniently located, which made things even easier. Highly recommend!

We purchased a used 2023 Yukon XL from this dealer. They insisted that we include their added…read moresecurity system, which we did not want on the vehicle at a cost of $800. When we picked it up the battery was dead so they replaced the battery. Less than two weeks later, after the vehicle sat idle for two days, the new battery was dead. We took the vehicle to a GMC dealer near our home and they installed another new battery, which also went dead after letting the vehicle sit for a few days. It was finally diagnosed that the after market security system they had installed was draining the battery because it had been installed improperly. Since removing their security system, everything has been fine. We have emailed and mailed them with no response. Terrible customer service.

The 1-star reviews for Small Town Auto are clearly for a car dealership - Rob is a mechanic and…read moredoesn't sell cars. The Small Town Auto you're actually here for (the one in Lansdale) is wonderful. Rob is knowledgeable. He always tells the truth. I've had many mechanics and not one has come close to Rob when it comes to fairness. He will not rip you off. Those 1-star reviews, for a Small Town Auto auto dealership, ought to be removed.

Small Town Auto is exactly what you want when you want or need a service on your car. When…read morescheduling a timing belt replacement, Rob had the expertise and professionalism to recommend everything that was needed. During the service, I was called and given an update and observations. Then when picking it up, I was told everything that was done and even showed the old parts; Rob provided a lot of information and did an awesome job on a service most local mechanics don't feel comfortable doing. It's becoming increasingly difficult to find a mechanic that you can have confidence in, you can be confident with the service here. Also cost came in under what was quoted. Above and beyond, trustworthy, 100% recommend.

Recently joined a friend of mine on her search for a new truck to pull her anticipated new & larger…read more5th wheel camper. She did her homework online & found a nice Ford that would do the trick out at Keyser & Miller. We arrived ahead of her scheduled 11 am appt but no matter, Karl was there & ready to help. We looked over the vehicle & asked Karl many questions about it. We took it for quite a long ride so she could see how it handled on the highway & not just city streets. He was very accommodating & never made us feel rushed or that he was not being truthful. A couple of times he had to get answers from a manager but had no problem doing that for us when he didn't know the answers. After several hours at the dealership we all sat down to talk. Again, Karl was not pushy & never made us feel like he just wanted to make the sale. In the end my friend decided to buy the truck. The following day she came back to pick it up, all detailed & ready to go. A verified "Happy Camper".

The service department is a mess and they scammed me. Took three tries to have them change an air…read morefilter and rotate tires because they did not send the video/tell me about recommendations initially, and then, they had so much turnover that they claimed not to know why my car was there (they never asked and I texted, but they ignored me). Then, they charged me for services that (1) they told me would be free; and (2) that I had pre-paid for in my oringal sales contract. And the "service advisor" kept arguing with me/claiming that I was trying to scam them. Horrible service from start to finish. I will never return.

Great work, price, and people. Easy to make appointments. I have used them throughout the years…read more Ray.

I felt they did the job for a fair price. Also Friendly to talk to while waiting.I do intend to…read moretake my car back when in need of more services.