This was initially a Google Review . Action Auto Responded and this is my reply to their response…read more I can't do a review if i don't rate you at least one star! 0 would have been my actually rating! This might have been what you were you referring to in regards to your normal two step process that eventually became, the master mechanic was looking at the process the entire time. Normally, The two step process is as follows: Hand tightened lug nuts in a crisscross start shaped pattern. That seats the wheel evenly! that never happened. Then the torque at specs. You know as well as I do the mechanic never set the wheel properly. This idea of the experience mechanic watching does not make any sense. If he was watching, and he was not, that has no impact of physically putting the wheel back on! You write well an must have been a very good story teller in school. I give you an A for that story! You know as well as I do, that I did not travel over 5 thousand miles in one month. That would have been one long trip. So whoever logged those miles might be the same person who set the pressure on the torque! Not so good with math!!! Sir, I don't appreciate being called a liar!! The tow truck driver, who was supposed to tow the vehicle never did. I told you that was were the vehicle was going not was there. Where you made up me telling you was locked in a yard-- not!! The tow truck driver never showed up because he claims the truck he sent had to flat tires in the back. Action Auto was the main place I took my truck in 7 years, and you never told me to change the old bolts, so if you had a concern you should have told me. Specifically during the last time you did the job on my tire in May 2026. You make absolutely no sense! Additionally, you told me anytime you change or replace wheels it is a two step process. You told me you torque and then wrench it. Then you told me after I question the process on the video that the 2nd step was the Eric was standing right there the entire time. He did even look the direction of the mechanic the entire time. I don't want to go back and forth with you, but I will say your really lacked professionalism. If I was an owner of a shop and there was any possibility that my shop was the last shop to remove an replace a tire, and that wheel came off. I would have offered more than warrantied parts. However, you don't need to worry about me i am out- I really don't think you cared at all about me! The manner in which the vehicle wheel was put back on is in question! Plus your two step process you claimed was not done. Unless the Veteran mechanic looking away from the work an' a virtually set the wheel. He's good and I like him but he is not that good.

Just moved to the area and the car started leaking fluid searched the reviews and this place had…read moregood reviews. So we choose action automotive, SO GLAD WE DID, they are awesome, very quick to find the problem and fix it. Great price and didn't try to do unnecessary work. VERY professional and friendly place to do business with. I highly recommend them.

While visiting friends in Prescott, we took our Audi A6 to Twin Lakes Auto to have the rear brakes…read morechecked because they were making noise. Josh and Jen were amazing. Not only did they find our brakes were fine but found the cause of the noise. It turns out we had a screwdrive kick up from the road and was scaping the inside of the wheel. Josh said he had seen a lot of things but never this before. We were treated so well. I would highly recommend you take your vehicle to Twin Lakes Auto if you need any automotive service. They are such great people and will treat you fairly and provide such value to their clients. Can't say enough good things about Twin Lakes Auto Service

Just good honest people I have 3 different cars that they…read morehave serviced or repaired and they have always done what needed to be done completely and in a timely manner. Good service, quality work, and a fair price

Great hometown service, everything explained properly and all concerns addressed. The service and…read morequality of work is one of the best places I have been to. The price for n oil is good price but Nick let me know what kind of vehicle you have. Mine did not require full synthetic I was able to use a blend. Definitely recommended and will be back in 5k miles !

I want to thank JD & his team for being so kind to my family and I. At a time of a car issue while…read moretrying to get back home to California he was very patient and helped us out as much as possible. Very honest and kind man who took time explain everything as him and his team looked at my car. I highly recommend this place if you need any help with your vehicle! Great team and such excellent service. They made us feel at ease at time of something so stressful!!!

Finally a mechanic you can trust! Very competent and good…read morepricing. Owner Anthony friendly, helpful and communicative. Discovered through customer recommendations. Will not take my Mercedes and Toyota anywhere else.

So grateful for this local shop! They are consistently reliable, honest, and professional!read more

I've had service done there twice on my 2022 Santa Fe. Fantastic service! Today, my Smart Key…read morebattery was failing. I figured it was a battery but couldn't open the fob so stopped by Findlay Hyundai. The service advisor was super nice, showed me how to open the fob and brought me to Parts to get a battery. The counterman installed it for me. I asked how much. He answered "Have a great day." Small things matter and are indicative of the overall philosophy of a business. Findlay Hyundai Prescott is First Class!

I wouldn't take my vehicle anywhere else…read more David and team have done all my maintenance and modifications since they opened. Iconic always exceeds expectations. Jenny in the front office is hyper-attentive and personable. I could not be happier.

Iconic always delivers solid work. Just had the Banks grid heater delete, EGR service, serpentine…read morebelt replaced, and the valve and CCV covers replaced. Just a great team at Iconic!!! Thank you to everyone at Iconic for keeping my truck rolling down the road. And thank you Jenny for always letting me add last minute stuff to my work order...LOL!! Iconic's the place for me and my truck (2017 ram 2500 CTD).

worked with sales consultant Jace at Findlay GMC Prescott and Working with Jace was a pleasure. He…read moreis low pressure and genuinely listens to help find what you're looking for. He worked hard to find me a vehicle, and his technology skills helping me to figure out how to use the infotainment screen, and general settings on the vehicle were second to none. Highly recommend Jace for your next vehicle purchase.

I bought a 2016 GMC Acadia. It had 102,000 miles on it. I'm a car guy and I'm pretty thorough if I…read moremake a purchase, they were very accommodating for me. They put it on the rack about five times. They were very patient with me. I had the car inspected. When I first saw it, I wanted it, but it had not been inspected yet so after they got done inspecting it, they said they weren't gonna sell it because of too many issues, then they change their mind and put nearly $8000 into it. I want it serpentine belt , upper lower radiator hose in spark plugs. They agreed to that. So I thought they were very accommodating. Mara Hollingsworth & Branden Terry were my sales team and they were great

Took the Eldorado to your preferred auto body shop, owls, the day after the incident. He said no…read moreestimate needed his words" I'll just work it out with John". Thanks John for crediting the Escalade work- except for the estimate charge. Charge me for an estimate. Then refuse to do the work. What good is the estimate. I only wish it hadn't taken you three months. I could have really used that $2600 during the holidays. That must have been a hell of a three months vacation.

No ripoffs just quality assessment And work. Courteous and…read morefriendly service writers.