Fast and efficient work- came in for an oil change on my GMC Terrain and was out in less than 30…read moreminutes & they didn't try to up sale me on additional parts, Not to mention affordable! Thank you for the great customer service- I'll be back.

I will not allow me to give more than five stars. Service is excellent. The owner does it right…read more Got my stuff done and checks to make sure the vehicle is still doing right. The guy is about quality work. Prices correctly to repair but just take money. Live this shop. I will be back when and if I need them.

Terrible customer service. I pulled up (new customer, never been here before) and I see a sign that…read moresays "emissions-stay in car- have insurance ready" "oil change customers- come inside" so I wait in my car since I'm there for inspection. This lady walks out and starts waving her arms at me and telling me with a big attitude that I can't sit there and all the cars that have filled up every single parking place are before me. Which is fine, that's understandable but it's a little misleading from what the sign says. She could have just kindly walked up to me and said " hey I'm sorry but all these cars are in line before you and there is no parking so could you come back later?" But no she was super rude about it so I will not be back and will for sure not be giving them my money. They say customer service is dead and honestly they might be right! I went to the spot on north main and they were incredibly kind and got me right in.

They performed the inspection as intended and didn't recommend any unnecessary maintenance items to…read moreupsell me on. However, upon getting my vehicle back, it smelled heavily like cigarette smoke. Took it a few days to air out the cab I can't say I would recommend returning based on this experience.

Quick service. Great value. Just remember to bring your insurance and the job will get done.read more

It's out of business I went and the Indian fella in the connected convenience store sheepishly…read moretold me it was no more although I could've figured it out as it was practically empty and closed. So o don't recommend going g and wasting your time.

Went in for a vehicle inspection. It was the Tuesday before Thanksgiving and I went pretty close to…read moreopening time, but there were still about 2-3 other cars ahead of me. It seemed to be only a few people working, so one of them indicated that there would be a 15-20 min wait to get to me. I didn't have much else to do, so I got out of my car and waited in the lobby. The facility was clean and warm, and I settled in until another person came, confirmed my service request, got my keys and completed the inspection. He was very friendly, and the process/price wasn't bad either. It didn't take too long to complete and then I paid and was on my way. I would come back to complete this again if it's still an available service in the future.

Anything but quick and simple. There is only one person who does the state vehicle inspections and…read moreit seems they fit us in whenever they can in between services so expect your wait time to be longer than they say. They said the wait would be an hour and then another guy walked in saying it would be another 45 min - 1 hour because he just started them (after waiting an hour already). Absolutely ridiculous. If Texas requires state inspections and shops know this, get more employees to do the inspections so your customers are happier and more likely to return.

Pulled in there towards closing time. Needed an alignment on my ram 1500. They took me in right…read moreaway. Aligned it and I was on my way quick. They won my business. This is my go to place now. I'll be brining all my vehicles here from now on

I needed two new tires put on my Jeep Wrangler, so I dropped in to discount tire on a Saturday…read moremorning and was immediately greeted while I was still outside. I explained what I needed they went to work within two or three minutes, and within 15 to 20 minutes I was finished and back down the road. Next month I'm going to put two more tires on my jeep and this is the place I'm going to have do it. I highly recommend them! They did a fantastic job that was quick and friendly.

Fixed my flat with no waiting - $7.50 vs NTB who quoted me 45 minutes and $22!…read moreHighly recommended.

I have had some really bad experience with car repairs but Jason restored my faith in mechanics. I…read morebrought my car in and had no idea why it was making insane noises and he spent hours fixing it thoroughly. He even addressed another problem that I didn't know I had but could have been potentially fatal for my car. He was polite not only to me but to my six year old son who was quickly losing patience. Everyone in the shop was very nice and welcoming. I highly recommend this shop, they are very trustworthy.

I'm editing my post because the business responded & asked me to call a number that I already…read morecalled TWICE, they tried transferring me to the store, no one picked up, & I called back & I spent half an hour on hold waiting for the customer service dept to pick up. I talked to the assistance store manager which supposedly spoke to the store manager. The store manager didn't give a flip about the situation. I don't have any more time to waste with this ridiculousness! Consumer beware of this establishment!!! I was LIVID when I found out my 81 year old grandmother was charged $100 for an oil change on a 2008 KIA RIO yesterday at Take 5 Oil Change in Hudson Oaks!!! The "tech" told her the regular oil changes last about 2K miles & the premium changes 5K! BS! I tried calling the store. It sent me to some call center where a woman transferred me to that location. At the store, it went to some automated answering that beeped & had no ability to leave a message. I called back. This time, I talked to a man that claimed he sympathized with the situation & said he was transferring me to customer service & they can handle the problem. Y'all, I was placed on eternal hold for almost 30 minutes. I was so mad that I drove to the store myself while still waiting for customer service on the phone that was never picking up. I walk in the store & the man sitting behind the counter was on his phone. I promptly asked to speak with the manager & he said he was the assistant manager. Hands shaking, and trying very, very hard not to completely lose my temper, I explained how one of his employees basically stole from my 81 year old grandmother & I was pissed! I told him I hoped he didn't condone this behavior & explained what had happened. I asked for literature from which they explain the oil changes prices. He goes out into the shop area & produces a disgustingly filthy & greasy plastic pamphlet that is in SPANISH. He said that's the only ones that have to show customers. What!? I ask about the $55 oil change. He says those aren't currently available because who is responsible for ordering the inventory didn't order the items needed for those changes (interesting). I asked about the employee that lied to my grandmother about the 2K verses 5K oil changes. He just didn't know (BS again!). I told him I wanted a full refund for them taking advantage of her & the fact she's on a fixed income. At that time, he proceeded to call the actual manager. He returns & says my grandmother was explained about all the options & he was sorry but there was nothing he could do. Wow, ok! So, folks, I just want to warn you about the deceptive practices at this oil change establishment. Who takes advantage of an 81 year old grandma? Take 5 Oil Change in Hudson Oaks, that's who! I'm completely appalled by the entire situation. I took pics of the receipt, the eternal call waiting for customer service to pick up, the filthy pamphlet, the filthy window & the horrible conditions of their bathrooms. Not that I would ever use a Take 5 Oil Change to begin with, but I dang sure won't now! My mechanics response was "criminal."

They take about 3 hours to get you in the door and one of the techs looks like he's high out of his…read moremind will not come again left because the car in front of me got his hood slammed because they didnt secure it right the stick came flying out of the bay

Ross is still the best. I am not sure why my review from a year ago seems to be missing. So I…read moreincluded below again. Review from last year It's hard to find honest, competent mechanics for a fair price. These guys deserve a 5-star rating. You can send your mother, your sister, and your neighbor. Auto repair is never inexpensive, but get a couple of quotes, and you will not find a better choice. There are some quality shops around Weatherford, but they have high prices and an attitude. You can even drop your car on Sunday afternoon for Monday repairs if needed. After repairs, if you need your car inspected then go to North Main Lube.

It's all way's crazy if you don't know where to take your car for repairs so I took the chance and…read moreasked yelp for suggestions .Five Points Truck was my choice and I'm glad I did .I told them what my car was doing he told me what it would cost to diagnose the problem .I said please go ahead in no time I received a quote on what the problem was and how much It would cost to make the repairs the cost was very reasonable .They had to order the parts the next day he call it was ready we were impressed at the time and the car's fixed everything working fine so happy Thanks Ross ! I totally recommend Five Point Truck and Auto

I've been a customer here for years, as needed with only 56k miles, for my 2009 Murano SL. 3/14/23…read moreI wanted to check the price of a new, and retired demo MURANO SL for myself, as well as look for an SUV for my mother and grandmother. What followed was a 15 day ordeal like none other. 3/14 I received a price sheet for the demo Murano, and a basic quote for a 2023 model. The SUV for mom/gma is more urgent, so I schedule an appointment for 3/17 to see both a white and a gray Jeep Cherokee I had also found on their site. The gray one was a bit over $21k. Before getting to the appointment 3/17, I saw the gray Jeep had jumped in price overnight by about $2k. When I asked about it, I was then told it wasn't at their location, though it was on their site just like the white one. Fine, we looked at the white one, which was ruled out as gma's wheelchair wouldn't fit. But, we did find a 2017 Nissan Rogue everyone liked. We had two trade-ins, and I had gma pre-approved for BofA financing. They said we had to finish the BofA application in office. We left the truck trade-in with them, the Rogue was to be cleaned, have final inspection, and be delivered to us Monday 3/20 when they'd take the other trade in. Between 3/20-3-29, I was given varying stories about a part for the heater that needed to be replaced. It was ordered, backordered, delayed, an additonal part needed, service team backed up, new part backordered, wrong part installed, backordered, delayed, Nissan's entire system went down, etc... For 9 days. I also found out that credit was applied for through other lenders in my gma's name, and a loan was secured at a higher rate than what we walked in with from BofA. It was reduced when I found this out, in an effort to keep me from canceling the deal. They also said they'd cover the amount of the small down payment we were making, as a gesture of goodwill and apology. I agreed to wait until the 29th, when I was promised the Rogue would be delivered as they already had the new part. 3/29 - no call, no contact from anyone. I reach out to find out what time to expect delivery only to be told yet again, the part isn't even there. We had gone 12 days at that point with them having our trade-in, and us having nothing in return. So I had had enough, and I told them we'd come pick up our truck trade-in in about an hour and cancel the sale, which we did. We actually got some pushback when I asked to have the contract shredded in front of us, but they did do it. The 15 day experience had been a nightmare, but at least it was over. So we thought... As if there wasn't already enough to the story, the first time my mother went to drive the trade-in truck the day after getting it back, a piece of an interior door panel fell off. It had been removed, broken, and super-glued to reattach, but it didn't hold. (see pics) It cannot be reattached now as they broke the clips, as well. Additionally, she found the cigarette lighter missing. We then found another small panel, behind the hood release mechanism, had also been removed, and simply wedged back behind the hood release. I can't begin to imagine what caused them to do these things. I have never had such an incredibly ridiculous experience at any dealership as I did here at Gilchrist Southwest Nissan. They have lost my service business for my current Murano, the sale and service of a vehicle for my mother and grandmother, and the future sale and service of my new Murano. I would warn anyone looking to buy a vehicle to look somewhere, anywhere else, other than Southwest Nissan, or any Gilchrist owned dealership.

I bought a pre owned, it made it 20 miles before it broke, what a piece of sh*t, the air…read moreconditioner was blowing cold all the way home, parked it, went back out the next day, no cold air