EXCELLENT communication and service scheduled everything through email and then they reached out to…read moreme via text the day of. I wanted to get an electric anode rod replaced in my water heater since they are supposed to be replaced every 3-5 years but the electric rods last up to 20 years. I didn't want to take off time from work and they booked me for an evening appointment between 6-7 pm on a Friday. The tech showed up right on time and got to work. The procedure is relatively simple but if you run into a snag getting the rod out then it can be time consuming so I didn't want to mess with it. Less than an hour later he was done the cost was $250 which is inline with the range I was seeing online for what people paid with other places. I saw a wasps nest on my front porch as I was paying the invoice with the tech and he went to his truck and got some wasps killer for me to use.

We had to have our Sewer Line replaced in the middle of a freeze. The owner Ryan came right out and…read morediagnosed the problem. He showed us the issues and set us up for replacement. As soon as Mother Nature got herself together, they came out. He even saved my beloved little tree. They showed up on time, and finished the same day. He and his crew were respectful of my property and neighbors. The charge was just perfect for the job that was completed. They even put grass seed down after they finished. I can't say enough about their professionalism, friendly demeanor, and finished product. The Owner's wife Ashley was the cherry on top. She helped with the billing, appointments, and my many questions. I have already referred them to my friends. Thank you Elite for restoring my plumbing, my bathrooms send their love!!!!!

They arrived quickly and fixed our burst pipe at a reasonable price. Very professional and great…read moreservice!

David and his team did a great job with the replacement of our gas furnace! Professional,…read morepersonable and polite - we are very pleased with the results and we will continue to do business with David as our needs require.

My wife and I have a 100+ year-old Baltimore row house that we bought in 2022 because we loved the…read morebrick wall and historic charm of the place, but we were having all kinds of issues with the floor and other parts of the home. We paid someone to replace the floor in 2022, but after a year, the LVP started peeling. They wouldn't stand by their work and instead offered to charge us for something they should've fixed at the time. Matthew from ACE Plumbing looked at the floor, identified the problem, and pointed out other (now obvious) issues leading that were leading to the feeling that the home was kinda falling apart. We initially asked for just the floor to be fixed, and other contractors only quoted us for the band aid solutions we thought we needed. However, Matt dug deeper and discovered rot in the siding, a leaking roof, and deteriorating walls, among other challenges. We chose Matt and ACE Plumbing over four other contractors because he was communicative, always available to answer questions, and proactive in giving advice that would save us trouble in the long run. Since we don't live in the home, Matt and his crew kept us up to date with photos and phone calls. As issues came up, he informed us of the process needed to resolve them. Throughout the entire process, we felt we were in the hands of professionals. Matt was able to describe the problems with our beautiful but old house, outline our options for a fix, and provide a timeline that worked for us. Another benefit was that Matt didn't just contract out the work we paid him good money for. He was on-site, getting dirty with his crew and taking videos to answer our questions. He wasn't just a glorified receptionist shuffling tasks to groups of unskilled workers. Professionalism was the hallmark of working with ACE Plumbing, and I would recommend them to anyone who wants to get the job done right!

Impressed with the entire process from calling to inquire about an estimate all the way through…read morecompletion of the work. Called A C E one day and Matt was here the next day with Mark. Together they diagnosed our issue; water pressure fluctuating up , down and sometimes off. The same day they obtained the pressure tanks needed and installed them. Matt and Mark were both professional, experienced, friendly and polite. We definitely have a new plumber. All done in one day with reasonable prices as well.

I received service from Chuck today from Heidler Plumbing Annapolis. He was polite, professional,…read moreand thorough. I had a leak from my light fixture which Chuck after, much probative work discovered came from my neighbor's refrigerator. It was a slow leak which required 3 layers of sheetrock to be removed. Chuck also thoroughly checked my neighbors house for leaks as well. I appreciate Chucks patience and kindness. I would definitely recommend Heidler again for any plumbing needs!

We had a toilet backing up. Two weeks ago we paid Heidler $1300 for work over two days…read more Today we had to call another plumber for the same issue. These plumbers pulled our toilet to clear the clog, then put a camera in the system and found that we have a collapsed pipe. Heidler put a camera in but said it was too dark to see. The current plumber said it was too dark because the clog had not been removed. He also said that we are their second client this week where they were called because Heidler failed to correct the issue. When we called Heidler and told them that the toilet was backing up again, we were told that their work is not guarenteed. After seeing this review Heilder contacted us and refunded our payment.

my experience with RR- they came for the service same day. Good. Their pricing is very high. I said…read morefor 1 hour labor why do you charge so much, then he said parts are included. I agreed because I need it. then after opening the sewage, he said parts are not included. I said ok, I will pay for the parts based on the sale bill. He did the work in half hour, the labor was $942. He did not give the actual bill to pay for the part which costs $340, instead he gave me his own bill without warranty for $893. I rejected to pay for the part and said give me the bill. I went and bought the part at Lowes for $320 and gave it to him and paid for the 1/2 labor $942-75 senior's discount. In the 2nd part, my kitchen pipe orator was broke, the part is $2 but the labor is $450. I said why it is so expensive, he said you can do it by yourself. I bought the part and replaced it in under 2 minutes. Most of these plumbing jobs are very easy but their charges are extremely high even for normal plumbing jobs that require no knowledge of anything. They always ask you sign on a blank form and fill the numbers later, but do not do that, sign only after they put all the numbers. Once I refused to pay their own charge for the part which is 3 times higher, they asked me to buy the part and give to them that I did that. Hope this review will help both the provider as well as customer. RR may be good for a quick service but be careful what you sign on a blank paper without numbers.

Our Roto-Rooter plumber was the absolute best we've ever seen - knowledgable, thorough, and…read morecommunicative. He quickly isolated the drain problem and cleared it to the point that the sink drains better than it has in a decade. We'll definitely recommend to others.

I had a pretty size leak from different areas in my laundry room from my ancient copper pipes and…read moreso my boss advised me to call Howard Plumbing, so I did what my boss told me! Service was excellent staff was friendly. Then I meant Jackie he was beyond customer friendly, sure he was there to do a job but also, we talked like were "old neighbors!" It was all black and white nothing hidden. All went well and I will be using them in the future, thank to Jackie for his wonderful service and his business!!!!

Howard Plumbing has always been fantastic to work with. They completed the plumbing for our…read morecommercial buildout at Blush Hair Salon in 2023, and we've trusted them ever since. They also handled a few residential repairs for us recently and everything was done perfectly. Always on time, quick to respond, friendly and trustworthy. Highly recommend!

Fantastic service! I'm a pretty handy guy. But I soon realized my kitchen sink backup in my new…read morecondo needed professional service. WL Staton gave me a same-day window between 2-4pm. Vince and Tyler showed up at 2:15pm. They came in, rooted out years of drain debris going down 30ft and left my kitchen cleaner than they found it. Professional. Courteous. Knowledgeable. One of the best service calls I have ever made.

I am a former employee of WL Staton Heating, Air Conditioning, Plumbing & Excavating, and I want to…read moreshare my personal experience with the company. During my time there, one of my biggest concerns was technicians being sent out to install newer equipment without receiving enough proper training beforehand. Several employees, including myself, asked multiple times for additional training so we could install and service the equipment correctly. In my experience, that training was not always provided, which led to unnecessary callbacks and technicians having to return to correct problems. I also experienced issues with bonuses and compensation that I believed I had earned but had difficulty getting paid. I had concerns with the sales side of the company as well. I personally saw situations where I believed customers were sold equipment they did not need or equipment that was not sized correctly for the home, which later created additional work and return visits. Pricing is another reason I believe customers should get a second opinion. I saw charges such as around $800 for a capacitor replacement, which I personally believe is extremely high compared with typical HVAC repair pricing. I am not posting this simply because I am a former employee. I believe customers and future employees deserve to hear about my experience working there. There are technicians who genuinely want to do good work, but proper training, communication, fair compensation, and support from management are extremely important. My advice to customers is to ask questions, get multiple estimates on major repairs or replacements, make sure proper equipment sizing is being done, and understand exactly what you are being charged for before approving the work.

Quick and explained the issues and charged decent amount…read more Would recommend and call again

They came and were super fast and professional. Got everything sorted out for us and even showed…read morehow the previous install was not done properly.

Brian, owner of Speedy Water Heaters, had our gas Hot Water Heater installed the next day. Noah,…read morehis technician, had to replace part of flue and a bunch of baselines and copper water pipes. Our old house has had so many plumbers adding mater lines, it looked like spaghetti! Their price was best of 5 companies that we called. We are very satisfied with water htr, quality of labor and excellent service. Wish we could give him more than 5 STARS. Betty/Bill Annapolis

Very professional and friendly. Brian showed up, was very friendly, and did a great job installing…read moremy water heater. Highly recommend

If you need any top tier plumbing work done. We highly recommend Wallace Plumbing! We are so…read moresatisfied and glad we choose them! No more malfunctioning internal fill valve & flapper in the basement bathroom. We got a reasonable quote and hired WP on the spot! Their professionalism and workmanship was amazing from start to finish! Nicely done, appreciate the tips, and thanks for going above to protect our floors sir! We will definitely use their services for future projects! Thanks again DW, five star for sure.

I can't say enough good things about my experience with Wallace Plumbing. I needed a sprinkler…read morevalve replaced after a home inspection and found them through a Yelp inquiry. From my very first contact, their communication was fantastic--I felt confident they understood exactly what was needed. Derrick, the plumber who came out, was knowledgeable, thorough, and kind. He provided an electronic estimate within minutes of his assessment (but this was after he determined the cost of the materials through more than one vendor), and the office quickly followed up to ensure that I reviewed the formal quote. The repair was completed quickly and professionally, and Wallace Plumbing is handling the coordination of the county inspection with the buyers. Their timely work has been a lifesaver, ensuring our property closes on time. I've found a new go-to plumbing company and highly recommend them.