I can't say enough about this Omni location. My cousin and I were in LA for a make up convention…read more I've never been to LA and was so nervous about where we should stay. It's such a big city and we wanted to stay somewhere central and safe. We were on a girls trip with our daughters. First, our check in experience was great. Michelle checked us in and was sure to let us know about the amenities available. She gave us completamentary drink tickets, and extra waters which was so kind. We had requested adjoining rooms which was so convenient with our two girls. Our rooms were spacious, and clean and perfect. The lobby always had infused water for everyone, and some kind of treat. In the mornings, there was fresh ( surprisingly amazing) coffee and pastries. Another day, we came down and found fresh watermelon juice, and bruschetta with tomato and cheese. Another day, there were petit fours for us. A HUGE perk of staying there is the car service. They will drive you anywhere from the hotel within a three mile radius and you can call them to pick you up and bring you back as well. We used this s much and it really saved us alot of money, and we felt lots safer in the company of their wonderful drivers instead of random Uber drivers or walking around in an unknown city. Robin, Henry, Robert, and Oscar made our trip so memorable. All of the folks that worked there made us feel like royalty. Every time we stepped towards the doors, they were being held open for us. Just spectacular service! We even got a late checkout and Roberto ( nice eyebrows) was so sweet to bring new keys up to our room since our old ones would deactivate before we checked out. When I say I'd recommend this place to everyone..I'm saying it with my chest. It was really the best hotel experience I have had in a very long time. 3 of the drivers we chatted with had been with the company for 30 years! Omni must treat their employees well and because of that, their customer service shines. It's service like this that will make us lifelong customers.

A nice hotel but in some ways a little outdated. It's impressive from the outside and when you…read morecome inside. I was always welcomed whether it was someone opening the door as I entered or the people at the reception. My flight arrived early and they were accommodating to provide me with an early check in. The elevators are close to the check-in desk and there was never a long wait for the elevator. I had a room with a king bed. The room was adequate in size and the bed was pretty comfortable. The bathroom has a separate walk in shower and separate tub. Where I feel this place is a bit outdated was the lack of USB ports for charging. The desk had an outlet built in but one of the power sources was not working. I had to do some work and needed to plug my laptop into the one working plug. But I also needed my cell phone and wanted to keep it charged. I had to unplug the lamp to use the power supply. There is another plug on the nightstand but that would have meant leaving the phone on the other side of the room and I needed the phone while I was working. But because I had to unplug the lamp, I had to work in the dark (it was evening). I can't remember the last time I was in a hotel room that didn't have USB ports so you could charge your phone at the desk and at the nightstand. I could have called the desk and I'm sure they would have given me another room but I was all settled in. Movies; this is the first time I have been in a hotel of this caliber where you had to pay for movies. Certainly I have been in other hotels where you pay for "some" movies, but not all. Usually there is free Showtime or HBO. No, I didn't travel to watch a movie, but sometimes it's nice when winding down in the evening or to have on in the background when working. They did offer some recent movies and even some that I think are still in theaters. Of course I would expect to pay; but most other top named hotels I would be able to watch movies for free. They do provide the opportunity to log into your Netflix and/or Amazon account.

When we first arrived the fire alarm was activated so we stood outside for about 8 minutes. We…read morefollowed others up the elevator to the rooftop where the magic happen. Thank you for hosting this premier event space for The Actual Lounge I will definitely be back for a stay visit.

I normally stay at the Downtown Proper when visiting DTLA but decided to try the Hoxton because I…read morewas traveling with a friend and wanted two adjoining rooms. I called this hotel in May to ask about adjoining rooms for an event in July. They inform me that both rooms need to be upgraded to the "Biggie" type in order to do this - I agree to this and book for both upgraded rooms. Fast forward to check-in in July, I ask to confirm that the two rooms I booked are adjoining and they say they are not because they had to move the rooms around due to a wedding party taking priority above us. I am disappointed but ask if it's possible for my two rooms to be near each other or at least on the same floor and also mention that the only reason I upgraded the rooms in the first place was to have them be adjoining. The guy at the front desk says our rooms are nowhere near each other, but offers two rooms next to each other if I'm willing to downgrade one of the rooms to a "standard" room. This would have been an acceptable solution but he went on to insist that if I downgraded any of the rooms I would still have to pay for the upgraded larger room price and that they were absolutely unwilling to refund me the difference. For a reservation I made months in advance where they themselves told me to upgrade for adjoining rooms - now that they failed to give me what I paid for the best they can do is give me a smaller room for the price of an upgraded room? There's no reason they couldn't have just given me the difference. On top of this all of the hotel staff at every interaction were just generally unwilling to help. When we asked for help with bags they shoved a cart at us and walked away - they wouldn't even hold the elevator door while we tried to maneuver it in? (also some of their elevators were broken the entire time we stayed here so the doors closed on the cart while we were loading it) The only good things about this hotel is the Moonlark dinette had great service and the pool area is a bit nicer than the neighboring Proper hotel but I would never stay here again.

I so enjoyed my stay here. It was clean and refreshing. It's ecologically friendly. The shower was…read moreespecially clean and water pressure great. Staff was friendly and very helpful. I plan to go here again.

I stayed at the Hampton Inn & Suites Los Angeles/Hollywood while attending Anime Expo, and…read moreunfortunately, it was a very disappointing experience. The room rate advertised was misleading because the parking fees were not clearly disclosed upfront. Then, to make matters worse, additional charges were added at checkout. I never received my final receipt, and when I called the hotel, I was told it would be emailed to me, but I still haven't received it. Communication was also terrible. No one informed us at check-in that housekeeping only comes if you request it. Because of that, we were left without toilet paper and had no idea we needed to call for basic room service. That should have been explained from the beginning. The complimentary breakfast was average at best and definitely didn't make up for the poor service. I've stayed at everything from budget hotels to high-end resorts, and I can honestly say I've received better customer service at a Motel 6 than I did here. Overall, the lack of communication, surprise fees, poor follow-through, and disappointing customer service made this a frustrating stay. I would not stay here again and would not recommend this hotel.

We loved our stay here! The service was so warm and friendly, we felt almost like we were staying…read morewith friends. The ambiance was spectacular. Old school Hollywood vibes with all the modern conveniences. Great location for freeway access, Hollywood Bowl and restaurants. The bed was soooo comfy, we slept better than we do at home! Check-in and Check-out were both seemless. This was one of our best hotel experiences here in the states and overseas.

5.10.26 Highlights:…read more-Service: Exceptional and genuinely friendly. According to their website, the hotel has been designated with a Michelin Key. -Ambiance: Vibrant colors paired with elegant design elements throughout. The lobby and courtyard are especially stunning. -Design: Thoughtfully designed spaces, including a courtyard with cushioned seating, a fountain, and two gas fire pits--perfect for relaxing. -Location: Conveniently within walking distance to the Hollywood Bowl and Hollywood Blvd. -Upgrade: We were upgraded at no additional cost--a pleasant and unexpected surprise. -Fun Fact: A reality show I watch, 90 Day Fiancé on TLC, filmed at this hotel--and coincidentally, we stayed in the same room. How cool is that? Feedback: -Provide additional waste receptacles in the lobby and guest rooms; currently, there is only one in the bathroom. -Consider switching to key cards instead of manual keys for added convenience. Helpful Info: -Complimentary Breakfast: The website description is misleading--breakfast is only "complimentary" if you pay a $30 service fee, which is actually tied to internet access. Worth paying the service fee if you need reliable internet. Our connection in the room was spotty--we had to step outside our room to get a stable signal. -Phone Coverage: Staffing is limited, with one team member often covering multiple roles (front desk, valet, driver, breakfast prep). As a result, calls may occasionally go unanswered. -Parking: Valet parking is available on-site for $45 per day. -Accessibility: The property has only two levels and no elevators, which may be challenging for guests with mobility concerns. Final Verdict: Highly recommend based on the stellar customer service, prime location, and beautifully designed ambiance.

This Doubletree has a great location. It's in Little Tokyo, so you know there's plenty of good food…read moreand things to do nearby. It's also walking distance to Grand Central Market and the Metro A and E lines. As for the hotel itself, it was overall nice. Staff was friendly and helpful. Our room was comfortable. However, we did have to switch rooms near the end of our stay due to some plumbing issues that affected a few rooms. Although inconvenient, I thought it was handled well. We were quickly placed in a new room at no extra charge. We had breakfast at the restaurant once (mainly for the convenience) but didn't care too much for it. There are so many better options nearby. Overall, a positive experience.

DoubleTree is in Little Tokyo and is in a good location to be walking distance from Downtown LA and…read moreLittle Tokyo. I stayed there for a conference. The guest rooms were clean and okay. The elevator banks work okay, although for one of them the buttons wouldn't light up when you pressed them so it's a coinflip whether they worked or not. Attending for a conference the conference rooms seemed well equipped and the staff responsive to needs. I only ate the food a couple meals including a 15 table gala, which the chicken was pretty good. Spending a lot of time on the banquets level (where the meeting rooms were at), the rooms were good sized, could accommodate large groups and there didn't seem to be AV problems. I didn't use too many of the amenities but I would check out the Japanese Garden on the GL floor if it's not already booked out for a private event. I was there for a conference and did some work and the wifi worked well, hotel wifi isn't always great.

Starting with check-in: I couldn't find anyone at the front desk. A very nice gentleman cleaning…read morerooms offered to find someone for me. Strange encounter. The clerk wasn't outright rude, but for the first several minutes seemed pretentious, like I wasn't good enough to stay there. He didn't introduce himself or ask my name; I introduced myself and asked his name after check-in, and he warmed up a bit. It felt like I'd caught him doing something wrong or arrived before he was ready. I had to ask multiple questions because he didn't offer information or engage. My customer service was on point--his, not so much. I'd been driving all day and was exhausted, wearing very casual clothes, but he felt very judgey. I asked to see the rooms after reading reviews. The first was rundown and not worth the $150 he quoted. He kept going into the back office between questions, implying he was busy or nearly full (there was only one car outside). When I asked to see the other side of the hotel, which had allegedly been updated, he bragged about being fully booked, though I only ever saw three cars. Odd. The second room was just okay, but I was too tired to find another hotel, so I stayed one night. Few things frustrate me more than visible neglect and lack of detail. There were drywall screw heads popping out, scuffed walls, holes, and water-damaged bathroom drywall from a poorly placed glass shower door--crumbling onto the floor. The floor itself was dirty. The outer entry door was peeling badly, shedding bits of clear coating onto the floor and my hands. The blinds appeared to not have been cleaned in months--which should be done regularly. The bed frame was filthy--dust, debris, bits of wrappers and food. It was clearly dirty, with oils, handprints, and dried liquids (I'll leave that to your imagination). The closet doors, off-white, had visible hand grime. The disinfectant wipes I used were brown - yuck. The lamp was dusty, an outlet near the bed had a broken metal piece stuck inside, and both the bathroom vent and hair dryer were caked with dust. The dryer filter hadn't been cleaned in ages. The countertop above the mini fridge was detaching, the bathroom shelf was decaying, and the shower glass hadn't been cleaned. The creamy drip marks on the wall--hopefully conditioner or soap--remained, and the grout was mold-stained. A simple bleach spray would've fixed it. The shower water pressure was awful, with calcification that needs vinegar soaking. It also leaked from the stem. Meanwhile, the sink had too much pressure. The cleaning staff were wonderful--always offering help. The issues here clearly stem from management, not staff. I realize this isn't a four-star hotel and that my standards are higher than average. Having worked in property management and emergency response, I've been in many homes across all conditions and know what "clean" should look like. I attached photos (which don't even capture all of it) so others can decide for themselves. Public beds and showers should be cleaned frequently so dust, germs, and bugs don't build up. The initial clerk did warm up by the end, and wasn't outright rude, just awkward and pretentious at first. When I checked out, a different man was working. He was extremely pushy, insisting I stay longer despite me saying I had to get back on the road. Then he handed me a clipboard and said it was mandatory to fill out--a sheet listing my name, room number, and space for comments, stacked under previous guests' notes. I told him I'd review the hotel online instead. He insisted I fill in each section, so under "comments" I wrote "review on Yelp." Other than being pushy, he was friendly--but it was an annoying end to a stay that wasn't worth the cost. Not the worst stay I've had, but definitely not one I'd repeat.

This was hands down one of the best if not the best experience I've had with a hospitality service…read more The room itself was immaculately clean and perfectly located in the center of all of the action in studio city. Minutes from Universal Studios and surrounded by shops and bars. Our room included car port parking which was a great surprise and we took full advantage! We always felt safe and taken care of. The staff was incredibly welcoming and friendly and even gave us a parting gift for the road. If I'm ever staying in the area again, this will be where I stay!

I stayed here recently for a work event, so I did not pay attention to the price of the hotel room…read more But the room was spacious with a comfortable bed. The shower water pressure was strong and liquid body wash/shampoo/conditioner was available. I am a Bonvoy member and got free access to an amazing breakfast buffet. I was in too much of rush to order individual items off the menu, but the premade items were delicious. I took a video of all the food items, but it looks like there is a time limit of 30 seconds for video uploads. That just tells you how many buffet items there were, since it took me more than 30 seconds to record everything!

Absolutely loved our day at the JW Marriott rooftop pool thanks to Resort Pass!…read more Check-in was easy but take note: you must check in at the hotel lobby first to get your key card for pool access. Once there, our cabana was perfectly set up with a personalized name stand--a great touch. The cabana was spacious with comfy seating, a mini fridge (stocked with 3 waters, 3 sodas, and a complimentary fruit platter), plus fresh towels, lounge chairs, and sunscreen available for everyone at the pool's front desk. A couple of logistics to know: parking is valet only at the hotel and it was $65, so I recommend finding a smaller, more affordable lot in the surrounding area if you want to save some money. Staff was so friendly and attentive the whole day. There's a QR code you can use to order food and drinks right to your cabana, which was super convenient. It was a hot day and a really nice gentleman kept stopping by to offer extra ice--such a thoughtful detail. Bathrooms are just outside the glass pool enclosure (key card needed for re-entry), but they're large, spotless, and even have showers. The pool itself is big with a separate jacuzzi and you get stellar views of the LA Live area from the rooftop. Watching the sunset from up there was the perfect way to close out our day. We're officially hooked on using JW for our pool days and will definitely be back!

Really unique hotel. Very responsive staff via text and phone call. I love the aesthetic…read more The vanilla late and the matcha the barista made us during our arrival / check in were incredibly good. That vanilla latte was exploding with flavor, haven't had one that good in years. I am very satisfied with everything. The location, the room design itself and the overall value was incredible. Love this place and hopeful I get to try the restaurant later today if time permits.

Really 4.5 but rounding it up to five stars. The lowest rating on here is currently at two stars…read moreis not wrong. There are issues. For example, one of the light fixtures in my room didn't work. I also had issues connecting to the Bluetooth speaker as one disgruntled reviewer mentioned, but no problem. I just was able to play music through the TV which I don't know why that reviewer didn't think to do that. Also I was fine just playing music on my iPad. The room in terms of design did not disappoint. I booked this place as a staycation option to get work done and with the minimalistic aesthetic and minimal distractions I was able to accomplish what I sought out . Overall, the mini perks like the free waters, which were brands that I normally purchase as well as the welcome drink helped to make up for the minor issues with the room. It's a boutique hotel . I think if I did paid more, I would be more upset and also expect more but given this price point, during low season it's a fair price . Michael, who was working the reception desk and Café was also very friendly and welcoming, and answered my questions to the best of his ability . Overall, the people that work here are really lovely, especially Kofi and Felix , great job hiring managers! I would book again without hesitation for the right price .