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    Lowe's Home Improvement - Unfinished Cabinet

    Lowe's Home Improvement

    1.7(106 reviews)
    2.6 mi

    Great curbside pickup service! I ordered bags of dirt and mulch. They were fast and efficient. For…read moremulch pickup you have to check in by curbside and then go to the right side of the building by the garden center where they will load your car.

    I thought I would take advantage of their curbside pickup. When I got there, I called the phone…read morenumber for them to bring my order out. I gave the worker a tip for bringing my order out. When I got home I noticed my order was wrong. I called to let them know that my order was wrong. I gave them the information on the piece that I didn't receive and requested that they have it ready for me. I told them that I had an extra part and asked if I can see the guy who brought me the incorrect piece to make the exchange. When I got there, the person who brought my order out wasn't there, so I thought I would go inside for help. I made the mistake of being patient and standing in line waiting for assistance. Then somebody else, walked in directly to the table and got to go in front of me. That person was helped immediately while 2 employees continued to keep their heads down without offering assistance. Finally I spoke up and asked for some assistance and I explained that I had the wrong piece, I gave them my order number and identified the piece that I was missing. While I was waiting the other 2 people looked up and asked if I was being helped. I was expecting for somebody to bring me the piece that I was missing. Eventually somebody else asked me what it was I was waiting for and they told me that I had to go find the piece that I ordered. At that point I asked them to cancel because I did not wish to look around the store for the correct piece without assistance. I can acknowledge that I should have checked my order before loading up my vehicle and then driving uncomfortably home. I made the mistake to assume the person getting my order together may verify and the person whom brought my items out, would check as well. But I didn't order curbside pickup so that I can go inside to be ignored, and then told that I had to find the item myself in the store. I don't expect their competitors to be any better at verifying items or providing any type of customer service experience. So suggest that if you use curbside pickup you verify the items before you drive off. I also suggest being aggressive if you need assistance, otherwise the staff here will ignore you.

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    Lowe's Home Improvement - Parking spot for curbside assistance

    Parking spot for curbside assistance

    Lowe's Home Improvement - This is where the person who may help you with curbside assistance my be.

    This is where the person who may help you with curbside assistance my be.

    Lowe's Home Improvement - This is the line you get into when your order is wrong

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    This is the line you get into when your order is wrong

    Re-Tool - hardware - Updated July 2026

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