Yvette went above and beyond for us today! My daughter has a unique situation and requires new…read moreprescriptions glasses quickly. As soon as her new lenses arrived, Yvette offered to pick the frames up from my home, drove them to the local shop to replace the old lenses, and returned them to my home within a few short hours. She was eager and happy to help! I would highly recommend this company to friends and family!

I have been a customer of Optique de Fleur (and its predecessor Toso) for at least 25 years. The…read moreservice is quick, personal, and totally professional. Fleur will go to great lengths to get contact lens orders quickly and she is amazing at helping with eye glass selection. Really, the best!!

Shoutouts FYidoctors in San Rafael Whatever anyone thinks,…read morethis place will forever be my haven. I wasn't supposed to be here. I wasn't their patient. I didn't have an appointment. I hadn't purchased my glasses here. Until that day, I had never walked through their doors, let alone knew who they were. I was just someone driving to a wedding in an unfamiliar area when, without warning, the lens fell completely out of my prescription glasses. I've worn glasses virtually my entire life and never experienced anything like it. One second I'm dressed up, driving to a wedding and going about my day. The next I'm frantically looking for the nearest exit and closest shop that can urgently repair my glasses. You can 'see' how difficult and stressful this situation was, with a sprinkle of already being late to the ceremony.... It sounds almost funny afterward. In the moment, it wasn't. I put 20 minutes onto a parking meter and dashed off blindly for this store. Mind you, it was minutes before closing. I walked in, explained what had happened and prepared myself for all the perfectly reasonable questions: Are you a patient here? Did you buy these from us? Insurance? ID? Do you have an appointment? Instead, they just helped me. They took my glasses, put the lens back in and secured everything. Without me even asking, they inspected everything, checked the opposite side and tightened that screw too so I hopefully wouldn't find myself in the same predicament again. I offered to pay them. They wouldn't take a dime. I was in awe. I hadn't even expected them to take me, let alone be this attentive and caring. I wasn't looking for a freebie. At that moment, I didn't care what it cost. I was dressed for a wedding, away from home, and my glasses had catastrophically failed while I was driving. By the time I walked back around the corner to my car, I still had 9 minutes on the meter. But maybe the reason such a small interaction affected me so much is because of the contrast. This wasn't the first time these glasses had fallen apart. The 1st time this happened, I went back to the practice that actually sold them to me. I was their established patient, wearing glasses purchased from their office, and they still wouldn't let me do a walk-in. I had to go through the normal scheduling process to find an appointment time for a repair. Ridiculous. I remember joking with the opticians there, "Oh thank goodness it happened while I was safely at home. Imagine if my glasses suddenly fell apart while I was somewhere unfamiliar and actually needed them." Then they did. While I was driving, no less. I was nobody to these people. My own provider had every reason to consider these glasses, and me, their responsibility. This office had none. I cannot overstate how much that contrast floored me. A practice I had never given a dollar to treated my eyewear problem with a level of urgency, kindness and basic humanity that I hadn't experienced from the practice where I actually bought the glasses. That's why I'm writing so much about what was probably an incredibly ordinary few minutes in their workday. To them, maybe it was just tightening a screw and putting a lens back. To me, it was somebody coming through for me during a genuinely lousy moment when they had absolutely no obligation to. The ratings here are remarkably high. I've also seen the recent criticism from longtime patients who feel things have changed since the business changed hands. I'm not here to tell those people they're wrong. Their experiences are theirs. I'm here to add mine. And mine is admittedly unusual. I haven't had an eye exam here. I haven't ordered glasses here. I can't promise anybody what their experience with those services will be. But I can tell you something most reviews probably can't: I know how these people treated someone when they weren't their customer. If you're reading reviews trying to decide whether to give this practice a chance, that's the perspective I can offer you. Based on my experience alone, I'd feel comfortable giving them the opportunity to earn my business when I actually needed an optometrist. Maybe that's an unusually strong opinion to form from such a short interaction. But sometimes eleven minutes tells you a lot about a business. At least compared to the practice that sold me these glasses... I certainly found my haven.

I have been going here for almost 10 years and still highly recommended Dr. Iwami. He is very…read morethorough and his prescriptions are always great. Sadly, they have been acquired by FYIdoctors and the overall business quality has suffered. The glasses service is especially poor. There are no proactive communications from the staff about problems with the glasses order that affects delivery. Both times in the past 2 years I have not received a call about my order. This time it has been nearly a month before I got my new glasses.

My wife and I had a positive experience at 20/20 Optical in downtown San Rafael. David, the owner,…read morehelped us personally for close to an hour and a half while my wife tried on at least 15 different frames, and he was patient the entire time. The storefront looks small from the street, but once you go inside there are thousands of frames to choose from including hard to find brands. My wife was looking for unique-looking frames that you normally don't find at big retailers, and David was great about offering suggestions and pulling different styles for her to try based on what she liked and what fit her face well. He also explained what looked best for her face shape and never made us feel rushed. David also worked with us and our insurance to help get the best price on both the frames and the prescription lenses. Picking glasses can be overwhelming, especially for my wife, but David made the process easy and enjoyable. My wife ended up with frames she absolutely loves. Great service and a very positive experience!

In their website, says they take VSP. Went in for appt, said out if network for VSP and exam would…read morebe 95. Explained I confirmed they to ok VSP when I booked--no mention if OON or 95 exam fee. I was told i should have been told that, but either way, would be deducted from my glasses. Glad I went elsewhere as I see many other reviews with the same issue so maybe be upfront with this confusing scenario (in network for benefit a but not for exam?!)

It's a rare pleasure these days to meet someone who is expert at fixing something and clearly…read moreenjoys it. So it was a treat to watch Nancy restore my metal eyeglass frame that was expensive when I bought it 40 years ago and priceless today, at least until I stepped on and mangled it. And when she put the glasses back on my face, they fit perfectly - no adjustments needed. I'll be back next time I've got a new prescription or (hopefully not) another repair.

I had spent some time going to various optical locations to find where I found the best choices of…read moreframes and landed on this location. Both Craig and Nancy who run the show here are both very nice and capable. They didn't pressure me in purchasing from them but let the products sell themselves. Nancy did the final measurements and double checked my previous lenses and what the prescription said. She also addressed the nuanced changes in my progressive lenses too. On the day I bought my frames they had a 20% off sale, which was very helpful in light the price on the frames aren't by any means cheap. One thing they don't take insurance. If your looking for new frames suggest either stopping in or sending an email. I found calling doesn't seem too successful in getting a hold of someone.

The professionals at Oliva Optical and Hearing went out of their way to provide the services I…read moreneeded and wanted, both with my optical and hearing needs.

I can't say enough good things about Rick, Gretchen and the Oliva experience. It's a pleasure to…read morefind people who excel at their craft, genuinely care for their customers and always go the extra mile. The best glasses, personalization and experience I've ever had when it comes to my eyes.

Huge thanks to Frank Gomez and the entire Wink Optics team for helping my daughter find a…read morereplacement for her favorite pair of eyeglasses. They went above and beyond -- sending photos of potential options, setting out samples for her to try on, and even having additional options mailed in from their Ukiah location. Frank personally spent time with my daughter reviewing options, offering his honest opinions and advice, and even gave her current pair a thorough cleaning. To top it off, Frank personally delivered a pair of sunglasses for my daughter to try at home. Wink is, without a doubt, the place to go for all your eyewear needs!

This shop is truly exceptional. Frank and his team are consistently welcoming, professional, and a…read morepleasure to interact with--there's always a genuine sense of care and positive energy in the space. For smaller repairs, they've often been incredibly generous, and larger services--such as replacing the lenses in my sunglasses--are handled with precision, efficiency, and impeccable craftsmanship. I highly recommend this shop without hesitation!

Wow! Dr. Tsang is amazing! So smart, so thorough. He absolutely goes the extra mile to make sure…read moreyour Rx is working hard for you. He just updated my Rx for multifocal contacts -- a tricky business. The first Rx was a VAST improvement over my previous one, but he kept tweaking it to make it better and better. I'm thrilled to have someone this competent and dedicated on my team.

I had a sudden problem with my eyes that required immediate attention. The practice squeezed me in…read moreto a busy schedule and I received amazing help from Dr. Tsang. I can't say enough about how much he helped me.

Udate: 3/2026 Turns out that 2 out of the three lenses had a…read morecurvature measurement (factory default) that made them sort of distort my vision. I create intricate pixel art for a living so I am very "fussy" about getting a proper image correction from my lenses. I'm happy to report that the fine folks at Lumina insisted on remaking the lenses to my exact specifications at no extra charge. Now they're just perfect! They delivered them with a smile (as always) and a hearty wish that we'd see each other again soon. Absolutely so, Lumina!

I have been going to Lumina Optometry for years! Dr. Salman is so kind and patient and thorough…read morewith the eye exams. Tracy and Mariana are wonderful at their jobs as well and helped me with my glasses purchases. They are prompt at getting back to you if you leave them a message. I highly recommend the whole team!

Excellent store…read more Linda is incredibly helpful and has a knack for getting it right. I broke a pair of discontinued frames and Linda found another set of frames that accommodated my existing lenses. Was I ever relieved. Bravo Linda!

Find them terribly rude and short with people. Ordered contact lens which I was told would arrive…read morein a day or two but then wasn't told they would be closed the entire following week. There were many other issues, but will just leave it at that. Need to be more customer service oriented.

My problem was just with the configuration of my eyeglass frames, and I had not even purchased…read morethese from Eyes on Magnolia. But in a very quick visit, the optician there saw the problem, and fixed it very skillfully, including new rests on the nose. I am most grateful, and appreciate their skill and kindness 5 Stars!

We had such a wonderful experience at Eyes on Magnolia. Dr. Haack was incredibly thorough and…read morethoughtful during my daughter's exam, and he did a fantastic job putting her at ease. He took the time to clearly explain what was going on with her vision, which made the whole process feel comfortable and informative. I also appreciated that there was no hard sell for expensive frames--yet the selection was stylish, and modern. We are so glad to have found Dr. Haack and are excited to have him as our new family optometrist!