We took the Galveston limousine service from IAH to Galveston. I want let you know our driver Dawn…read morewent way to help us she is an excellent driver very courteous.Just wonderful person .You have an excellent employee in

I would definitely recommend this company for transfers to the Galveston ship terminal! I messed…read moreup our reservation request and called them and they were able to work magic and pick us up earlier than our reservation request. When we got off our ship I called them and we'd gotten off earlier and they picked us up 45 mins early. This company tries to accommodate their customers as much as they can. The bus was clean and the trip both ways was so pleasant. I couldn't recommend this company any more they are awesome!

My family of 10 traveled from CA to TX for a cruise so it was very important for me to find a…read morereliable shuttle company. I emailed "Sam" I swear 30 times and each time he was quick to reply to my messages! I even had to change from a 8 person van to a 10 person and it wasn't an issue at all. Imran was our driver back to Hobby and he was awesome! There was a storm that morning and he was on time and helped with all our bags. We will for sure use this company again when we come back!

Absolutely amazing experience! Easy booking... confirmations given immediately.. text message…read morecommunication to confirm the day or two before... definitely a great experience! Will book again on our next cruise!

Got a little mixed up on Arrival at Houston George Bush Airport , The Lady at Island Breeze did not…read morepanic , ordered is an Uber and it was there to pick us up in less than 15 minutes , very great service , flawless , will use again soon , I have never seen this kind of customer service so quickly before , I would give them 5 stars for Sure !!

I Wish I Could Leave Zero Stars This was one of the most…read morehorrible customer service experiences I've ever had experienced with a transportation company. The woman who answers the phone at Island Breeze Shuttle was rude from the second she picked up. She had a attitude about everything I said. Instead of being kind she was condescending. If she is a owner god help us......I couldn't remember the exact date of my booking, and instead of helping me, she acted irritated and completely dismissive. After giving me attitude, she finally agreed to search by my email address. Then she made a comment, saying that in all her years she had "never heard such an asinine comment." Completely uncalled for. When I told her I didn't appreciate how she was speaking to me, she hung up on me. This is not how you treat customers. I own a shuttle business myself, and I would never treat my clients the way this place treated me. If this is their idea of customer service, I can only imagine how the actual service would be. Beware--you won't get the service you expect here. I tried supporting a local company, and this is what I got in return. Terrible experience. One star only because zero isn't an option.

Purchased transfers from Galveston Express to get us from Houston Hobby airport to Galveston in…read moreadvance of a cruise the next day. Selected a pick up time (7:00 p.m. - 7:15 p.m.) that would work for our flight. Flight arrived on time. Got a call from driver confirming our arrival and ability to meet at pickup spot on time. Got our bags and was at the pickup location before 7:00. No van. Called, was told the driver had left already, next van would "probably" arrive in 45 minutes to an hour. Later learned from next driver that THIS HAPPENS ALL THE TIME with "Gabe" (a supervisor?). On our way back, decided we wouldn't take a chance on Galveston Express, even though we'd paid, and took a Lyft back to the airport. Five minutes before we would have been picked up, however, we got a call AGAIN confirming that we would be off the ship in time. I'm certain he would have left us at the pickup spot again! This is a crummy way to treat your customers. I'm very sorry I didn't look at the Yelp reviews for this dishonest business. Advice to any of you taking a cruise out of Galveston -- get an Uber or Lyft! It's likely to be less expensive then this junky outfit, and the drivers are eager to please and plentiful.

Let me save you the headache. Here are all the reasons NOT to use Galveston Express…read more We used Galveston Express for transportation from the Galveston cruise port to George Bush Intercontinental Airport (IAH), and the entire experience was frustrating, misleading, and poorly communicated from start to finish. 1. The cancellation policy is misleading and feels predatory. When booking, the website pushes "travel insurance" for an extra 15% of your total cost. What is not clearly communicated is that if you do not buy this add-on, you essentially have zero flexibility, even less than 24 hours later, even if you are willing to pay a cancellation fee. We tried to cancel the morning of pickup due to extreme cold and wind while traveling with kids. Customer service told us flat out that because we did not purchase the insurance, we had no option to cancel, no option to reschedule, and no option to pay a partial fee. The only choice was to lose the full amount. This was incredibly disappointing. The way this is presented during booking makes it feel like optional "insurance," when in reality it functions more like a required fee if you want any basic consumer flexibility at all. We were treated as if we made a mistake, rather than being met with any empathy or reasonable accommodation. 2. No transparency about the type of transportation or multiple airport stops. Nowhere in the booking process did it clearly disclose that we would be placed on a large bus that makes multiple airport stops. We were under the impression this would be a more direct shuttle. Because of this: * The bus left late due to loading many passengers * We went to two airports, not just one * Our airport was the second stop, turning what should have been about a 1 hour and 15 minute drive into well over two hours This significantly impacted our day and travel timeline. If this had been clearly disclosed upfront, we could have made a more informed decision. 3. Uncomfortable ride and poor overall experience To make matters worse, the bus had no working AC, and we were packed into a stuffy vehicle full of people. The driver himself acknowledged the AC issue. While the driver was kind and professional, he was the only positive part of the entire experience. 4. Zero customer care or willingness to help Customer service was rigid, unhelpful, and dismissive. There was no attempt to offer alternatives, partial credit, flexibility, or even basic understanding. The response was essentially, "You didn't buy the insurance, so too bad." That's not how you treat paying customers, especially families traveling after a cruise. Final Thoughts Between the misleading cancellation policy, the lack of transparency about the multi-stop bus route, the extended travel time, and the uncomfortable conditions, this service completely disrupted our day and added unnecessary stress at the end of a vacation. I would strongly recommend not using Galveston Express, especially if: * You are traveling with kids * You need any flexibility * You have time-sensitive flights * You expect honest, transparent communication about what you are actually booking There are better, more transparent transportation options out there. This company prioritizes rigid policy over customer experience, and it shows.

Extraordinary service!! we hired them to pick us up from our hotel and take us to Galveston for our…read morecruise. We just used them 2 weeks ago. The drivers were beyond nice and extremely friendly!! Got us to the port on time acts even made a stop at Buc-ees!! When we got back, they picked those up on time and had us at the airport on time for our flights back home !! I would definitely recommend them and even hire them again if needed!!

John was easy to schedule, on time and very helpful. Great cruise transportation experience!read more

We were pre planning our escape from Galveston following our cruise knowing that two other cruise…read moreships were docking the same day as us. I pre booked with Galveston Shuttle to make sure the six of us had rides to the airport and didn't have to fight for or pay ridiculous prices for Uber or Lyft rides to the airports that service Houston. We had four people going to Houston Hobby airport and two people going further to George Busch airport. They took people to both airports on one motor coach. The coach was in great shape, very comfortable, the driver was safe and it had a great working air conditioner. They loaded your bags and unloaded your bags for you. We just gave them a little gratuity for their efforts. The price for our trip worked out to $56 per couple. The funny thing is that Galveston Shuttle contracts with Carnival Cruise line and you got on the exact same motor coach and Carnival charges this amount per person. Hmmmm, let me do the math for the exact same service. We got out of there pretty quick considering the amount of traffic that was in all the cruise terminals. Be patient while waiting, they stop at each terminal to pick up people and came just a little past time to our terminal. We were ok because we pre planned with enough time to get to the airport with out stress. So, do your self a favor and make sure you give yourself enough time to catch your flight. Don't wait till the last minute and then blame them.

Thought everything was going to be good they called prior to me cruising concerned about me making…read morecruise they got me there in time and we adjusted my pickup time due to me having a early flight which I thought was great but I come out no one is here and I called and was told they had been and gone how when we were the first to get off ship called and then he's going to say did I send an email NO we had a conversation regarding this on the phone hope others have better luck and don't forget to email them ... phone conversations mean nothing I guess

Miss Cheronica has great costumer service and she is so fine lawd…read moreBig Fine juice spectacular!!!!

HORRIBLE, made us wait for over an hour blaming the bike rally when in fact they were just over…read morebooked, took our money and refused a refund even though we had to take a Taxi.

We booked a 9am shuttle from the cruise terminal to Houston airport for our family. Despite…read morearriving on time at the designated pickup spot, the shuttle driver left without picking up multiple groups of travelers who had confirmed reservations. Thankfully, a helpful driver from the 10am shuttle tried to assist by contacting the company to bring the original driver back, but it took over an hour for the shuttle to return--right in the middle of peak traffic. This caused unnecessary stress and put several families at risk of missing their flights. This experience was incredibly frustrating and unprofessional. We will not be using this shuttle service again and would strongly advise others to look for a more reliable option.

We booked a private SUV for 4 of us (with a ton of luggage) traveling to Galveston for a cruise…read more Mike was waiting for us at Houston Hobby Aiport when we got to baggage claim. He was very helpful with the luggage and we had a very pleasant drive to our hotel that evening. On our return trip, we left the cruise port, walked about a block and he was there within minutes. He picked us up and took us to a hotel near the same airport. He was on time, he was very professional and fun to be with! We highly recommend Galveston Limousine and we especially enjoyed Mike!!