I think we need to give credit when credit is due so I'm taking this time to write about it. I agree that their customer service did leave a lot to be desired a couple years ago but their drivers have always been very courteous and helpful. Today I had an issue I needed to speak with a CS Rep on the phone and it was a 8 minute wait on hold and then it was handled efficiently and with professional representative (Marisol). She had a very pleasant tone and was polite and pleasure to speak with. read more

I've been a Ready Refresh customer for over 3 years, and everything was fine until March when my deliveries suddenly stopped. I waited for months thinking it would be resolved, and finally in June I called to cancel. It took over 3 hours on hold just to speak with someone and officially cancel my account. Fast forward; I am STILL being charged every month, even though I cancelled. I have emailed multiple times, and they simply don't respond. I refuse to sit on the phone for another 3 hours just to say the same thing again. This company is like a gym membership you can't escape; they keep charging you even after you cancel. If you value your time, money, and sanity, do not sign up for Ready Refresh. read more

I typically don't write reviews, but my experience with Primo brand waters over the past six months has compelled me to share my thoughts. To begin, they withdrew $300 from my account, claiming I hadn't paid for my rental, despite my invoice clearly indicating that I had been paying a monthly fee. Furthermore, this month they deducted money again, insisting they had issued a credit. My frustration with them is immense. After requesting the pickup of my water dispenser, they were supposed to collect it this Saturday, but they arrived today, Thursday. It's clear they need to improve their operations. I'm done with Primo. I decided to purchase my own dispenser and will be sourcing my water elsewhere. Thank you very much. read more

Horrible scam of a business. Prices go up every 6 months. Double billed this month for their "rental". DO NOT USE THEM! read more

I was with Primo for 4 years with absolutely no hiccups. My delivery driver Mario sent me xmas cards every year. Love the guy. Then Primo got bought out by Ready Refresh and I haven't gotten water since. First I scheduled my water a few days earlier than normal (Tuesday instead of Friday) because I had people over and needed more water. They missed Tuesday but rescheduled for Wednesday. Then rescheduled to Friday. Okay, I had juuust enough water to last me to Friday, which was my normal delivery date anyway. Then they reschedule to Monday! So now we are out of water and I am definitely not expecting to actually receive water on Monday. (update: they rescheduled to Tuesday the day after I posted this) So I am firing Ready Re-suck because apparently they don't want my money anyway. I am going with a local water shop. I implore everyone having issues with Ready Re-suck to immediately cancel and go local if possible. This company needs to go out of business. You can't just buy a company and mess it up and get a golden parachute. read more

Absolute scam. Since the acquisitions they fail on every delivery and use AI bots for "customer servicer."

We have been a customer for over 20 years. Asked Ready Refresh to pick up empty bottles. We have at least 9 empty bottles. Asked for water in December. Have not heard from Ready Refresh. read more

Terrible, terrible water delivery service. At one point they hadn't delivered for 10 weeks straight. This was in the middle of summer when my staff needed it the most. Save yourself the trouble and find another delivery company. read more

0 stars if possible. If you like completely unreliable service, with having delay after delay (often times completely canceling or skipping your delivery) with zero notice then this is the company for you! Honestly this is the worst run business I've ever had the incredible misfortune to use. If I could go anywhere else I absolutely would, but sadly Primo water has swallowed up all the smaller brands. read more

My order was delivered wrong. Was told I would get what I order no charge. That was not the case. They were always going to charge me for there mistake. Twice I was told this. After finally talking to the supervisor and got no where. Cancelled my account after 6 years. read more

Ready Refresh is now Primo. 45 minutes set from person to person on a phone call trying to cancel service. Pick up was scheduled for container stand and empties. No one ever showed up no call. No notice that they were not coming. Rescheduled did not show up again no notice no call. Do not waste your time and energy with this incompetent company. This is an absolute clown show with no one able to organize and schedule for the company. If there were zero stars to give they would get them. Offered to personally return the water canister stand and two empties, and they can't tell me where I could go to do this myself since they're too incompetent to get the pick up completed read more

I've been a customer of Sparkletts Water and Primo Water for 35 years. When the merger came and Ready Fresh took over the Sparkletts brand, I've never been more disappointed in a company. They put my credit card on automatic payments and over charged my bank without my approval. I don't write one-star reviews, and this may be my first, but I have to say that I am really unhappy with the service. To begin with, they stopped delivering Sparkletts brand. They automatically replaced with Arrowhead. That's not cool to do to the customer and not let them know that the brand is switching up. I'm definitely not a happy camper. read more

I always defended readyrefresh and told people they never gave me issues until they did the most stupid thing ever. They just randomly suspended my delivery for nonpayment when my account is on auto pay and the balance is literally 0 !!!! I did everything possible and even tried making a payment but the balance is 0, it won't let me process it ‍‍‍ its the dumbest glitch I ve ever encountered in my whole life. Now I won't have drinking water for god knows how long and over 8 bottles sitting on the outside door. I think at this point, Im leaving them after over 5years. read more

They deliver when they say. And put bottle on the holder. If I need to skip a delivery or add one they always accommodate me. read more

Is there a zero-star option, or do I just pay for the privilege of being misled? I didn't sign up for a mystery subscription. I signed up for alkaline water. What I got was spring water, broken promises, and a billing ghost that won't quit. I started service with Primo on April 29, 2025, and initially received my AC+ION™ Ion Charged Alkaline Water 5-Gallon jug. After that first delivery, the product was consistently out of stock, and I was given "spring water" instead--without notice or consent. So I canceled. I spoke with Paul around August 18, 2025, who told me the bottles and dispenser would be picked up on September 19. He also confirmed that as long as everything was returned--which it was--I would not owe anything further. I even received a case number: #66637473. Then came the bill. A charge for renting the cooler--never disclosed, never agreed to, and directly contradicting what I was told. When I called customer service on October 29, I was told, "The best I can do for your billing concern for today is to waive the $20 late fee." That's not a solution. That's a script. When I asked to speak with a supervisor, I was told I'd have to wait 24 hours. Apparently, accountability is on back order, too. This isn't just my story--it's a pattern. Primo Brands/ReadyRefresh does not uphold the legacy that Sparkletts built. Sparkletts had a long-standing reputation for reliability and customer care. What we have now is a rebrand with none of the backbone: long hold times, surprise fees, and customer reps who can't resolve basic issues. I requested: - Removal of the cooler rental charge - Confirmation that my account is fully closed - Removal of any credit card details and address - Assurance that no further billing will happen Still waiting. Still documenting. Still watching. read more

They have cancelled my delivery almost every day for the past month. Last week, I called and after being on hold for almost an hour, a rep came on and said they would not charge for me for delivery this month and promised to deliver a week ago; they said there was some change in ownership. But delivery never happened & I've had empty bottles on my balcony for pickup for a month. I just came to Yelp to not only leave this VERY NEGATIVE REVIEW but to also find a new water delivery service. There is no excuse for such shoddy service. In the past, I sporadically had problems with delivery but this takes the cake! Goodbye and good riddance! read more

ReadyRefresh is hands down the worst company I've dealt with. They repeatedly mess up my orders--sending the wrong products, missing deliveries, and making empty promises every time I call. I've been trying to get them to pick up an old dispenser for months, and despite multiple calls and assurances, it's still sitting here. They say they'll send someone to pick it up "soon," but no one ever shows. To make it worse, they continue to charge me for deliveries they screwed up--ones they promised I wouldn't be billed for. Every phone call is a waste of time. Customer service just tells you what you want to hear, but nothing ever actually gets resolved. They are disorganized, dishonest, and clearly don't care about their customers. Avoid ReadyRefresh at all costs. This company is a joke. read more

After four phone calls, each of which involved a fifteen minute wait, we finally got our water delivery a mere six weeks late. We were told again and again that our delivery was pushed out a day, a week, but we super-duper promise it will be there this time. I sure hope this is the last time. It may have been the stinging question, "If it doesn't show up next week, is this the number to cancel?" read more

This company is the worst, whether they go by Primo Water, Primo Brands or Ready Refresh. It's all the same company. They've missed my water delivery 8 different times. Every time I call, I have to wait on hold for 15 to 20 minutes, and then its the same story, they say they will definitely make the next delivery, only to lie and not show up. It happens again, and again and again. Meanwhile they charge your credit card and refuse to give you any refunds. Stay away! read more

After a month, still an absolute disaster. How can you take a perfectly good system, buy it, and then totally destroy it?!? WHY WOULD YOU DO THAT? 2 deliveries simply canceled, without warning or a message, a third delayed two days and then delivered fewer bottles than ordered. And I love that they now have a place on the order to "Tip the Driver". HAH! On top of a $13.99 service charge and a $5.99 monthly rental for the cooler that originally came "no charge". Pay a decent salary, and don't overwork these people! In order to consider TIPPING a DRIVER, there needs to be one, actually delivering WHAT I ordered WHEN I want it. read more

Unfortunately you can't rate negative stars. That being said, this company is the fkin worst. Their customer service is horrible and they should take the word customer out of the sentence. Their website and bullshit merger excuses re: never being able to answer due to high call volume inexcusable. The only good point is the delivery person who is completely professional. read more

They were fine up until the point I wanted to cancel. I spent 45 minutes chatting with two agents. The first ignored me after asking questions trying to get me not to cancel and the second did the same until I told her I would be filing a complaint because it should never take this long. The first chat log was sent to me at 10:02am and it's now 10:49am. So actually more than 45 minutes. Your service is fine, at least from what I experienced, but just for the service I experienced when trying to cancel I will tell anyone I know who may be interested to not sign up. Absolutely ridiculous!!!! read more

Our first delivery experience was already disappointing--they arrived several hours late. The website promised delivery between 7 AM and 10 AM, but we didn't receive anything until after 3 PM. When I called customer service, I waited on hold for over 30 minutes, only to be told information I already knew. This month's delivery, scheduled for May 14, never arrived. I tried calling, but no one answered. Instead, an automated recording said they were closed, even though I was calling during their posted business hours. I've sent two emails and have yet to receive a response. At this point, I'm ready to cancel, but I need to confirm they haven't charged my credit card for products I never received. Overall, this has been a completely unacceptable and frustrating experience. I would not recommend this company to anyone. read more

Service sucks. They keep rescheduling my pick up/delivery dates. They make it incredibly difficult to cancel their crappy service because you can't cancel online. When you call it takes over an hour to get someone to answer. Truly the worst!!! read more

Recently purchased by Primo Brands. WORST company I have ever dealt with! Delivery rescheduled and rescheduled with NO notification. CUSTOMER SERVICE MAKES PROMISES AND GUARANTEES WITH NO DELIVERY. I have had to purchase several gallons of water at store numerous times This month. Why buy a company if you can't handle the volume. read more

ZERO stars. No way to leave feedback or get a hold of the company. Their web site is difficult to navigate and not at all helpful Cant seem to get our address right.... delivered to wrong address. Always asking for a driver tip! I guess they pay their drivers nothing! read more

We are located in Washington DC and we've been a customer for many years. Even with Ready Refresh the deliveries were never done on time, the monthly invoice would show items we never purchased, and the customer service was terrible. After it was acquired by Primo Brands the situation became even worse, almost unbearable. Now, when they complete a delivery, they add items that belongs to other customers, they increased prices of products and delivery fee, and the customer service was sent overseas, making contact and communication almost impossible. We are still waiting on them to fix our last invoice and refund the amount they overcharged, for items we've never received. It has passed almost 30 days and several contacts with the customer service, but we are almost losing hope. DO NOT WASTE your time and money. Unfortunately there aren't many options of water delivery in the Washington DC area, and we are planning to quit delivery services and start purchasing water ourselves from grocery stores. read more

I would leave zero if I could terrible company and terrible customer service. I was overcharged two months ago I called to request a refund they said they couldn't do it and they would give me credit. I placed an order for this month wanted to charge me full amount because according to them they didn't have a credit for me. fast forward to last Friday I should of gotten my delivery they said it got moved to Monday. Guess what thet didn't deliver now got pushed back to Friday again. if you can stay away from this company and go somewhere else I mean It just look at their reviews read more

Terrible!!!!!! The never got my order right! It took 3 months to final get my order, a month later, they changed my water without asking, I canceled back in July and I'm STILL BEING CHARGED! They have been harassing me to restart my membership, but when I call to speak about my bill, nobody answers or just hangs up. Worst business ever! read more

I would give a zero if I could. Callous disregard for customers, poorly trained Customer service professionals, zero follow up to issues / complaints. I blame myself for sticking with them as long as I did. They routinely just no show and then send email indicating that drop off is cancelled per our request, which is super fun and maddening. PS the CEO is Henrik Jalert. I am fairly certain his cell number is 203-219-3122. I encourage unhappy customers to call him read more

STAY AWAY! This is the 3rd time I had water delivery scheduled and they never showed up. today I called 3 times to confirm they were coming and they never did. they lie! I am canceling tomorrow. don't waste your time. they will bill you and not deliver. read more

Our latest delivery date has been arbitrarily moved four times now, with no warning or real explanation. The company has become unreliable in terms of deliveries. The website is useless and to talk to a representative takes over 30 minutes. They've offered 4 free bottles and a $5 gift certificate and said the delivery would happen but can't moved the date again today - no use for free bottles if they're not delivered. Was finally able to cancel my account and will look for alternatives. I've contacted the BBB, CA consumer protection division, and the water companies to alert them to this incompetent distributor. read more

BEWARE OF FAKE REVIEWS. i just found wayyyy too many negative reviews about ReadyRefresh to be authentic. Millions of merchants pay review writers with cash or free product. In the water industry, it's often the delivery drivers hoping to increase their sales by killing the competition. Sadly, millions of ppl these days too lazy to get a job are willing to lie for income - on Yelp, Amazon, FB, Tok, Igram, all platforms. I'm a retired owner of a digital marketing biz. Fakes are easy to spot. They are typically one star, and often appear in batches. I once had my legal dept trace it for a client and we successfully prosecuted. I've used ReadyRefresh for home and businesses for 9 YEARS. Every year my staff voted it best-tasting water over the others, with consistently impeccable service. I whole-heartedly stand behind ReadyRefresh as an outstanding choice. To you liars out there, shame on you. read more

ReadyRefresh - Water Delivery Near Me - Chatsworth, California

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do not get miixed up with these guys. no way to cancel. no way to reach a human no customer service. worst of any company i have ever dealt with in 78 years. read more

We have been using this company in our different healthcare facilities for about 5 years. I AM DONE. I have called and called and we are now 2 weeks without water after they changed he delivery date more than 5xs without warning a call or email. I can not get a human on the phone. We want to cancel the service all together. DO NOT USE THEM. read more

Believe the other reviews and go somewhere else! I've been dealing with the exact same issues that everyone else is saying. Up to date $0.00 account balance but they're skipping my deliveries. Overcharging my cards. Attempting to make unauthorized charges for $63-$73. Mind you, I have a dispenser rental and recurring 3 5gallon bottle delivery which is approx $30. Was told by a rep that they typically will charge your card on file 2 to 3 days prior to the water being delivered, but why then in the same sentence did she say the additional charge that was made is for my delivery not happening until December 30th, 2024??? Total scam of a company. It's not worth the headache at all. I've only had this service for 3 months and I'm already over them. I'd rather pay a little bit more and go somewhere else than deal with Ready Refresh ever again. This service is seriously so bad I'm wondering if I can report it the the Better Business Bureau. Has there been a class action lawsuit on this company yet for all the fraud? This is actually ridiculous. Oh, and good luck getting a hold of customer service. It'll take about 10-12 minutes before a human rep can help you. No matter what time of day you call. read more

I paid my bill in full balance is $0.00 I did not receive a delivery. I have a new bill for $23.80. I called to ask where is my delivery and was told 3 different stories. I then escalated to a Jim. I was told I had not made a payment. My payment is right there on the computer ReadyFresh website. I was then told I had auto pay that did not got through, I do not have auto pay. I was then told that the delivery was not made due to the $23.80 payment due. I have questions??? Why do I have a bill and did not receive water? I clearly can see my balance paid in full before the delivery why can't you? I was then told that all of these problems are because Ready Fresh requires autopay and I did not have it. Please let me know where that is a requirement. read more

I have had nothing but problems with this Ready Refresh company. I started water delivery many years ago with Sparklets, and setup auto pay and paperless statements. Everything went smoothly until a month or two ago when a paper statement showed up in the mail. I didn't ask for it, so I looked into what was going on. I found out that I was being charged a monthly fee for paper statement, and I also discovered that I was charged a late payment fee. It's interesting to note that the online invoices for my account clearly indicated auto pay. I contacted customer service regarding their issues, and have yet to hear from anyone or get reimbursed for the incorrect charges. I'm actively looking for alternatives to this company. They are pathetic. read more

ReadyRefresh, now called Primo Brands, is the worst company I have ever dealt with. It delivered products that I never ordered. When I asked to see my orders, ReadyRefresh send me the invoices that showed what was billed, not what was ordered. In response to several requests, ReadyRefresh and Primos Brands stopped responding. Phil M read more

They sent a dude with clipboard came into our apartment complex (a gated complex), the dude knocked on my door and my unit neighbors doors one by one, he had a clipboard & was wearing the fluorescent yellow vest. He started asking how is my water quality? When asked if he was from DWP he said, no... then when asked if he works for the county or state? He said no! It is actually unprofessional the way they came in our gated apartment complex and bother the tenants like that! Its invading our personal area and could be considering trespassing! Not a good business model! read more