The conveniency of having water delivered is great but the price and the unprofessional customer service is horrible. I went online to change my form of payment & it never updated, I tried contacting customer service through email & never got a response, then I go look at my bill and was charged extra fees for the payment not going thought even tho they never responded to my emails about updating my form of payment, finally spoke to customer service who was no help at all. The lack of customer service overshadows the conveniency of getting water delivered read more

Don't use this service , they over charge , and have also double charged me and never got a refund , have messaged there center and have yet to resolve the issue , they lie , it's just a scam ! read more

Signed up for promotional delivery. Received the delivery. Later tried cancelling my account and have been unsuccessful. Can't reach anyone by phone. Tried to remove my credit card information and they won't let you. Tried the Chat they have, they only want to sell something more. Tried emailing, they tell you to call, then back to not being able to reach anyone. Had to call my credit card company to block them from being able to make any charges. I don't trust this company to be honest, especially if they make it so difficult to cancel. read more

My complaint is with the company, my driver Donato was an Angel 5 stars for my driver . He was so kind and helpful to me, he would always make sure my water supply was rotated . he understood i was disabled which is why I ordered this service. Things out of Donoto's control is what left me no choice in leaving this review. Months ago they started randomly changing my delivery dates. Someone who spends 3-4/5 days a week at medical appointments has a fixed schedule so my deliveries had to be on the one day I am always home, plus some how I was always Donatos first delivery of the day so 7:00 sharp he would be at my home I could count on it. Then something changed at Ready Refresh. First the app changed , then products constantly sold out , then the schedule changes and all while not offering ANY customer service with these changes . they don't even offer their phone number as a choice , I emailed them , found their number on line , obviously the skeleton staff is still working from their homes no supervisors available an hour on hold to cancel my account when the dept told me it was another hour wait for a supervisor , I asked for cancellatio dept to cancel my account . I plan on utilizing vons.com for most of my deliveries as i can pick my date & time for delivery and they deliver to your door which is exactly what i need .Poor service at the front end is why you are losing customers read more

If I could give zero stars i would. Picked up a water dispener that we had replaced due to it malfunctioning. Then charged us for 2 machines for a year despite us only having the 1. When I called to complain they agreed they owed me $162 but only refunded $62. Even after calling to discuss they are still only refunding $110. They also keep changing my default payment method to a card i no longer have. Tried to schedule pickup on the remaining machine and they never showed up. ​Called about that and they agreed to come next week but i am not seeing the pickup scheduled in my account. read more

Ready Refresh used to be great when it was Arrowhead. Now for the past few years they have constantly been increasing prices, increasing delivery fees and requiring monthly minimum to have anything delivered. Which I get but I'm buying more than I need to use their services. During Covid it was great because I was talking up for Armageddon but not now. Website functionality to make any delivery date or product changes is cumbersome. The final decision to post a review was that I tried to cancel my service and it was such a nightmare that it would have been easier to get security clearance to visit the pentagon. Step 1: submit a "request to cancel" form on their website because the website says you cannot cancel online or cannot call to cancel Step 2: receive an email after submitting the online cancellation form saying you have to call in to cancel Step 3: call in and get a customer service agent say they do not have the authorization to cancel an account and have to pass you to an account executive who are the only ones allowed to cancel an account Step 4: sit on hold for over 40 minutes to get an account executive on the phone to cancel your account Step 5: be repeatedly asked why I am cancelling service yet it's not being documented. Asked on the online form. Asked by the 1st customer service person, asked again by the 2nd account executive. I also tried to change my delivery address online when I moved and went through the same 100 steps and hours to complete. This is water people. I'm not trying to cancel an appointment with POTUS to discuss foreign policy. read more

ReadyRefresh - Airing on hold to cancel a water delivery service should not take up my entire lunch break. - Water Delivery Near Me - Chatsworth, California

I think we need to give credit when credit is due so I'm taking this time to write about it. I agree that their customer service did leave a lot to be desired a couple years ago but their drivers have always been very courteous and helpful. Today I had an issue I needed to speak with a CS Rep on the phone and it was a 8 minute wait on hold and then it was handled efficiently and with professional representative (Marisol). She had a very pleasant tone and was polite and pleasure to speak with. read more

Worst customer service ever. They routinely cancel my deliveries with no explanation or any notification. I waited all day yesterday for my water and when I checked my account they had bounced me to June 28 delivery! They do not respond to emails and their phone banks are a total embarrassment, patrolled by people in Bangladesh and/or the Philippines who say my deliveries were canceled because of "operational problems." What problems? This is happening with every single delivery! This is really terrible, terrible service. read more

The guy who came to our house was inappropriately close and inches from inside our home. Didn't take the hint that my husband was doing bedtime with our kids and kept him at the door for too long. He came BANGING at our door past 7:00pm. read more

Called the 800 274 5282 number in July 2024. Said not working for me, cheaper at other stores and I have plenty of water. I want to cancel. ReadyRefresh agent said he will place my order on hold until October 1, 2024. If I change my mind, then just order. He gave me an reference number. Yesterday August 11, 2024, Sunday, I had a strange feeling to contact ReadyRefresh on Monday, August 12, 2024, so I did. ReadyRefresh had me scheduled for delivery on August 14, 2024. I put a stop on this order and tomorrow I will call to cancel. I don't want to do business with these people. Thank GOD I kept the reference number. read more

The customer service is the absolute worst. I asked for a confirmation email to confirm the cancelation of my account, and the customer service agent refused to send me the email. He claimed their not able to send emails to customers. Not only that, they make it near impossible to cancel from the app. Don't use these people, they CANNOT BE TRUSTED. read more

We have residential water delivery for good 20 years. Last year, the service in my area (Irvine) became unbelievable - you never know when they going to bring the bottles, each month it's different. Besides, they stopped mailing invoice on time. On their website I'm not able to pay with ANY card ether on their website or by phone. As a result, $20 late payment + $3 paper invoice. Looks like they do it intentionally. I'm going to cancel this service. Website by the way does not have customer service number or option to cancel. I got the number on google. read more

Every month they charge different amounts on my account and now I'm getting charge 2x every month. I call and all the do is give me credit for the next bill cycle why do I have to struggle just so they can charge correctly. If u don't look at invoices they will charge whatever they can get away with. DO NOT RECOMMEND. read more

We don't have an account and their trucking person dropped 7 huge containers of arrowhead water. Thankfully ring caught the delivery and I was able to discover after some effort who the logo belonged to. Called them during business hours and customer service is closed. Terrible! Now we have huge bottled water in front of our doorstep read more

Now a -20 rating, I called back as they requested, nobody ever heard of Christopher, just another ready refresh scam on Yelp, Hey Christopher, just refund my $50.00 and stop trying to mislead the public, post your phone number on your website, allow cancellations online not only by phone and stop charging peoples credit cards after they cancel! read more

By far the worst customer service I have ever dealt with! They represent Arrowhead water which is impossible to speak to anyone and is by far the worst customer service I have ever dealt with! I am making sure everyone hears our store! read more

ReadyRefresh. Would love to get quote for water but no one picks up phone at the 844-889-8033. I do not want to have to signup online just to get a quote. It is too bad because they sent out this welcome back advertisement and man!! Just trying to talk to someone reminded me of why I left the first time. Sorry guys don't waste your time with this company just buy from grocery store. read more

ReadyRefresh lost my order by delivering it to the wrong address. They refuse to give me a refund for the missing order. The photo showing "proof of delivery" is clearly not my address. I have been arguing with their rude customer service for days now trying to get a refund and they refuse to do so, saying they have a no-refund policy. I will be taking my business elsewhere and attempting to get a refund through my bank. They take no responsibility for their mistakes. read more

Edgar a hard worker. Had a delivery issue and he resolved the matter quickly . Great service. Great company

This company is a scam. An agent knocked on our door one afternoon and all he said was a lie! Now i have to spend more for water and jugs! This is false information and advertisement! Dont fall for their trap. read more

Very bad service. The delivery guy purposely skipped my deliveries on the date he was supposed to deliver and brings it 2 weeks later. He does it randomly and we have a baby and elderly parents in the house who suffer without clean drinking water. The delivering company has not taken any action even after making complaints more than once. Never get water from ready refresh. Go to Sparklet s who has better service and listen to their customers always read more

Shockingly HORRIBLE customer service! Avoid at all costs. The water taste fine but I would rather drink out of a public water fountain than sign up with this company again. I always thought Nestle was a progressive, modern, fair company but this experience blows my mind.  I was heading out of town for a while and tried to login to "pause" my delivery of water bottles. They don't offer such a concept so I thought the water delivery guy would probably notice that I am not taking the water bottles inside to my house from my front porch. Well, he didn't use any common sense and I now have 24 five gallon bottles of water sitting on my front porch. It this isn't a signal to be burglarized, I am not sure what would be. Crazy! So, you can't cancel online either. I called them and was 47 minutes later, I spoke with a manager. She informed me that if was totally my fault and I could have canceled the service online. I went online to do this while she was berating me on the phone. I found the button that stated "cancel service" and hit it. A pop-up screen showed up that said call the 1-800 number that I had just called. They don't offer any chat either. So after explaining my situation to the manager, she said she would give me a credit for 8 bottles of water, around $65. I NEVER received this credit. I also explained to her that I was out of town for another month and having 24 bottles of water on my front porch was a signal to thieves to break into my house and to please have these picked up and I would pay for the cost. She assured me that this would happen. one month later and they are still there. PHOTO attached.   Apparently Nestle operates on a old school model of trapping the customer and making very hard to cancel service. News alert Nestle!! This model is NOT sustainable and you are losing customers like me on a daily basis. The negative publicity that people like me are creating against your company will eventually break your outdated business model. read more

ReadyRefresh - a row of water bottles on a deck - Water Delivery Near Me - Chatsworth, California

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Israel has delivered to me a few times and he is by far the best driver you have. He offers to put my bottles inside and picks up all my empties and I know that I can trust him with my order he never adds any unwanted product. How can you make him my permanent driver? your company is so lucky to have him. read more

The worst company I have ever bought from. I normally never write negative public yelp reviews like this but oh my god. I just wanted to buy the water cooler for 30 dollars. They said I can't buy the cooler, but they randomly charged me $50 to return the cooler I couldn't buy. This is a huuuuge scam business. read more

Should be NO STAR! We've been a customer for years! They made a mistake delivering 2 five gallons last week when it should have been 10 five gallons! Now we are completely out and called the customer service, was on hold for more than 30 mins and they couldn't give us a favor of delivering the next day! We are taking our business somewhere else! read more

ReadyRefresh - a row of water bottles lined up in a hallway - Water Delivery Near Me - Chatsworth, California

Have been trying to edit my delivery and receive "http status 403-forbidden" message. Then, when I call their customer service number, its outgoing message repeats itself in a continuous loop. This has been going on for days. No one answers! There is something seriously wrong with the management of this company. read more

Representative was asking for personal questions, very unprofessional, they come to your appartment building without authorization and asking what kind the car my friend was driving and knowing what is the relationship that I have with the person. read more

Don't waste your time with Ready Refresh if you have an issue. Report them to the Department of Consumer Affairs, FTC, and your state's Department of Public Health * Food and Drug Branch, to the bottled water distributor licensing board. They continue billing customers, even after they have closed or cancelled their accounts. Ready Refresh sent me an email stating they closed my account in midMay. By mid June, they billed my credit card again for another delivery that they newly scheduled without my consent---which is fraud. It was stressful enough trying to close my account a month prior in May. I had to spend another hour on the phone getting extremely stressed out in June. I was refused a transfer to the billing/cancellation department, then I was hung up on by one of their customer service reps. I had to call back again and wait 15 minutes before being transferred to billing, who wanted to make up a bunch of excuses for why this happened. They finally reversed the charge, but refused to send me an email about what happened, or verifying that it wouldn't happen again. They have done this to me in two different states, three years apart. It's no mistake. It's intentional. They are counting on customers not having the time or emotional energy to deal with them, and are knowingly committing billing fraud. read more

Stay away from their representatives if you see them walking around. I asked for a flyer and they decided to show me their app. The rep ended up placing an order I did not authorize(he clicked place order himself, when I told him I was not interested) and I was unable to cancel the order since their customer service is not open during the weekend. In addition to this, you can't do anything om their website without speaking to customer support. It's a scam, stay away from them. read more

Great service! There's no food involved nor ambiance lol so far deliveries are on spot, drivers very friendly

I do not understand all these bad reviews. I've been using ReadyRefresh for years and years and I have never had a problem. One time they delivered four bottles instead of five and they immediately gave me a credit for the missed bottle and they were very apologetic. read more

So sad to write this review. I'll be short. Ever since Arrowhead was bought by Nestle, they've gone DOWNHILL. The price of everything went sky-rocketing AND, the website is terrible! Just to change the delivery date or to skip a delivery, the website is not user friendly. I have had this problem for well over a year or two but today, I am FED UP. Nestle and/or Arrowhead Water -- please get this website updated! I am so tired of dealing with it that I may never order delivery from you guys again. read more

Horrible horrible company. Worst customer service. Corrupt-charge late fees two weeks before a bill is due. This company should be closed down. read more

I just wanted to give Jose 5 stars for delivering water to our Business establishment, which consist of various suites in one building complex. He went above and beyond I'm making sure everyone received their water and gladly took back the empties. He had such a great attitude and really delivered A class service. Thank you again Jose for delivering our water supply to the Titus businesses read more

If I could give this place negative stars I sure would. Charging me once my services were ENDED. Not being able to communicate with a HUMAN being over and over again. Advised to email, response in 3 weeks with no helpful answers. (All while charging me late fees) and now sending me to collections when I was told that they were investigating this and would NOT send me to collections. Then give me the run around saying the COLLECTIONS agency is going to be able to cancel this debt. Cause yeah that makes sense. So while I'm writing this, I'm now going to be on hold again for what is approximately 30 mins. This is THE worst company/ customer service E V E R. Me and my other 5 households (friends and family) that use this service will NO LONGER! Done. read more

I was sent text notification of delivery. The delivery never arrived. No notice. No follow up. I checked online to find it had been rescheduled for a week later without any explanation. I called them and was told delivery would be made the next day. It wasn't. Again no notification. I had to call them. Again they offered no explanation so I canceled. Very poor customer service. I recommend taking your business elsewher. read more

This company is terrible. They failed to deliver twice in a row but had no problem billing us. When I called on a Monday we couldn't get water till Thursday, when the water showed up the delivery man broke one of our sprinkler heads! Of course he didn't take responsibility for it and notify me, I had to find it an hour later! Complete suckfest!!!!!!! read more

In June 2019 I ordered water to be delivered once every three months. I had to provide credit card information for automatic billing. It is now January 2020 I have been charged for 6 Deliveries. All charged a different amount. It takes over 25 minutes in hold to make contact with anyone. When a representative is finally on the phone they are rude and unable to help, no supervisor available. American Express was very understanding. They have blocked all future charges and are disputing 3 of the previous charges. Do no give payment information to this company, they will take advantage of you. read more

One of the worst services I ever invested in. One star is too generous. When I started approx. 2 years ago I was receiving one bottle a week, that never changed. The cost was $25/mo. Now two years later they gouged my account for $89/ for one month service. I never increased my water they just go up. Just like someone else mentioned, there were a few times they didn't deliver but they have no problem billing. They constantly go up for each 5/gallon bottle, delivery charge and rental of the machine. And get this, if you're not purchasing extras like cups, they will tack on that cost when they feel you're not paying enough. I called them the day b/4 they were to make a water delivery and I told them do not deliver one more darn bottle of water and to pick up the machine it will be on the porch. It's best to purchase your own machine + bottles like just did. read more

I don't usually complain about things, but I am so frustrated with this company. I live in a guest house and for the first year, the bottles kept being left at the main house, no matter how specific I was about the delivery instructions. Additionally, they would give me a delivery date, and the delivery would happen three days earlier, so I didn't have the empties upstairs. Recently, I finally had a delivery person who brought the bottles to my door and picked up the empties at my door. I was so happy! Then, they must have changed drivers and my bottles were up the hill, again, and they didn't collect the empties. This went on for three months! The latest delivery was scheduled for next week, so I figured I'd put a map in one of the empties, explaining how to get to my front door. But, as usual, the delivery came five days earlier, so I missed it and now, I have about 12 empty bottles that are sitting up by the street. I'm not sure how they missed them! Ugh!!!! I've called customer service three months in a row, but the trouble still hasn't been rectified. My landlord is about to throw me out if these bottles aren't picked up. They said they were coming back to get them, but they didn't show. I just don't get it. If they would just give me the correct delivery date, I would make sure there are signs pointing to the way to my door, but the date is never right. Ugh! read more