Do NOT use Same Day Delivery!!…read more I ordered a Same Day Delivery to my door, to save me a trip on bad roads. Got an email last night saying it was delivered. It was NOT delivered to my door. I'm currently staying in a campground so I guessed the driver had ignored my site # (and directions) and just dropped it at the office, since it was still open at the time. Went by the office today for pick up and turns out it was NOT delivered there either! Went to Canadian Tire in Grande Prairie to find out what happened. Was told since they use 3rd parties to deliver I was out of luck, maybe check with the 3rd party! Asked for a manager. While waiting, I heard one of them say it was the 3rd delivery order this week with issues!! Manager (and CORPORATE) were more concerned with who the driver was! LikeI would know that! In THEIR system the order was picked up last night and is STILL IN TRANSIT I asked for a refund so I could purchase the items I had ordered again, since I need them now and not later. Yet because I got the email from THEM with my receipt last night, saying it was delivered, they won't refund me! Told me CORPORATE would need to connect with the driver himself before they could do that! I said that if the driver kept my order he's going to say he delivered it and they said he'll have to show proof with pictures...if not they can LOOK AT refunding Have any of you ever seen a DoorDash driver take pictures after delivering?! Asked how long this will take and was told "no idea". So now, not only did I have to come out on the bad roads, I do not have the items I needed TODAY AND I'm probably out $200!

After spending $2500 on tires which they said would take 1.5 hours to install my appointment took…read more2.5 hours and they closed before I was able to drive it the required 50km for a retorqe. When I picked up my truck they had installed the tires backwards. I asked for them to re install them which they agreed to. I made a 4:30 appointment and again stressed that I needed to have time to drive the 50km and have them retorqued the same day as I leave for work before they open and put on hundreds of km a day. Again they said it would be 1.5 hours maximum. The woman at the counter stressed how important it was to get tires torqued as her dads fell Off after driving 90km and not getting them retorqued. I said I'd have to take a cab there so to call me with ample time to get there and be able to go for a 50km drive before they closed at 7. Again they said not a problem. They called me at 6:30 and I again stressed that I needed them retorqued today knowing I wouldn't have time to cab there, drive 50 km and be back there before 7 when they closed. When I reminded her of this she basically said it wasn't her fault, and no apology was made. When I reminded her she just told me her dads tire had fallen off at 90km and that I wouldn't be able to be there tomorrow as I had already take them time Off work today (which they promised would be enough to include a retorque). This place is a joke and she has now put me in danger not once but twice. The worst customer service I have ever experienced and she told me what would happen if I didn't get them torques and then didn't keep the promise of making the time to get them done today. I am extremely pissed off and feel as though they have put me in an unsafe situation. Do better. Don't scare your clients to come back and then not allow them to after you promised you would ensure it got done today.

Upon returning to the Prairie mall after a 10 year absence from Grande Prairie, I thought back to…read morewhen I first started going there 16 years ago and realized that while much has changed...even more has really stayed the same. The place feels very modular... like they shipped each wing of the mall in a crate and then cobbled together in a disjointed fashion.. Ie the south wing has an entirely vibe and feel than the north... At least on the north side they got rid of Zellers and put a Target in there. Although I'm not so sure how successful the Target will be, since it has a LOT of competition in the area... Also while Zellers had many faults, it's location in the mall was another nail in its coffin since that area is quiet with little foot traffic. Other changes include a whole bunch of new clothing stores (while many of the legacy stores still remain), that all are priced exorbitantly to cater to the oil money so freely flowing in this town, and excluding those of more modest means. The one thing that has never changed is the teenagers that loiter around everywhere and never look up to any good, although I'm well aware than the average GP teenager probably has more disposable income than I do :( Also the parking situation is rather awful, and all the roads around there need a redo.. Access and exit via auto mobile can be quite stressful, especially around peak times.

The Prairie Mall is impressive to me, especially for the size of Grande Prairie. It has some…read moretrendier stores (ie. Aeropostale, la senza, etc) and some that cater to the older crowd, which is appropriate for the demographic. Personally I never shop at the Zellers in Edmonton, but the one is much more tolerable. And really- where else are you going to go? They do pictures with Santa which is great. There's lots of signs of community outreach- you can really tell that this is the PRAIRIE mall, not a mall just run by big corporations.

Incompetence and inexperienced workers and management. Management in particular is useless. English…read moreisn't a requirement to work here either is the impression you will get. Do not order online, you will very likely regret it.

What a ignorant, bunch of self absorbed, incompetent slew of employees at this location. I don't…read morebelieve any of them enjoy working there. I pulled up one day last week to do some shopping quickly and had a difficult time getting around the carts sticking out into the middle of the lane way for cars to navigate. The garbage bins out front were overflowing. When I talked to a assistant manager, Scott, this guy was as ignorant as hell. I inquired as to why the shopping carts would be out that far...his response, somebody didn't show up for work. Not my problem as a customer I suppose. I also asked about the garbage buns with garbage on the ground...his response..."ya I know." Scott...you need a crash course in customer relations. I returned later unsatisfied with Scott only to talk to Raj. Another assistant manager. Who apologized like 5 times. Raj basically fed me some story he was going to give feedback to Scott who immediately was on scene as I was walking away. The two exchanged words for a good 5 minutes. Judging by the smiles on both faces I'd say they couldn't care less about what I thought or had to say as a customer. I did complain on the Facebook page...but this went no where. I wouldn't dare shop at this location again. It's horribly run. Apparently management is never on site except the assistants. Both times managers were not available. Sure they weren't.

Much cleaner now and the expiry dates are actually checked. I wish the hours were later but it's a…read moresmall city in the north so not likely. Cheap gas and if you go on the right days the parking is enough.

Good store. Parking is always full. And shorten the merchandise row closest tot the tills and it…read morewill allow them to serve people faster. Line up looks longer than it is because nobody can get to the middle tills.

Sole Addiction is my favorite store; I have nothing but positive things to say about everything…read more Every aspect of this business is amazing. The products, well nothing, no other store comes close. The value for the dollar, the same as product quality, selection, and availability, nothing comes close. Excellent sales, and products are shipped in a great time frame, with excellent support, nicely packaged, and delivered with care and tracking. Traci with Customer Service has been friendly, helpful, and beyond any and all expectations! I have had orders before, and again, and it will not be my last. Thank you, Sole Addiction!

Sole Addiction is by far my favorite store! The girls go above and beyond to help me. I LOVE…read morestalking the sale shoes online and bringing in screenshots so they can easily find what I'm looking for. Quality shoes and brands that you don't see in every store. It's a must stop for out-of-town shoppers!