SCAM COMPANY! It has been 2 months and I have yet to receive my full order. I have contacted customer service but all I have received is an endless email loop. DO NOT ORDER FROM THEM! read more

Purchased some Havoc brand hoop style rails and put on both sides. The passenger side is like trying to scale a fence its so steep. Was told it was installed and can't be taken back. Hard to tell it's defective until you hang it on the truck. read more

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this company is horrible and filling orders and even worse at communication! I have two bed covers that I had to cancel after not being able to fulfill the orders. this was two weeks ago, no email response and 2hour wait times to ask when to expect refund. nobody seems to know! stay far away from this company at all costs. read more

I sure wish I saw these reviews before ordering with this "business." I waited weeks after they said my order was coming. I asked for tracking info since the only update said pending fulfillment. I was unsure that I would receive my order so I sent a message to customer service. Two days later they reply be patient, so I canceled my order per their stipulations. I was not allowed to cancel since they by an act of God, now had tracking info and it's on its way!!!! Oh great. A few days later, I get this dented piece of crap via fed ex. Wow thanks read more

RealTruck - Don't order from realtruck - Auto Parts & Supplies Near Me - Ocala, Florida

We ordered a tonneau cover on June 12, 2025. Today is July 25, 2025. We've had NO communication about where the tonneau cover is. I've had to contact Real Truck SEVERAL times and got a different excuse each time. I finally just cancelled our order. I'll order the cover through someone else and give them my money. Real Truck should put a disclaimer on their website about delays so customers aren't left hanging. They should also work on communicating delays by email or text. I really didnt want to cancel but its ridiculous to be out over $1000 for over a month with no explanation on where the product you paid for is or when it's being shipped. I'm very disappointed. ​ read more

I purchased the extang cover for my Chevy Silverado 2nd hand. However, it was brand new in the box. Recently one of the latches that' secures it to the rail snapped. I was just looking to buy the part to fix it. They said they don't sell the part and it would be a complete replace. Since I don't have the receipt they won't do anything for me. If anyone has an idea of where to get the part I have included pictures. Thank you! read more

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No response to order inquiries via email and chatbot. 3-4 weeks without any updates. Long wait on the phone with no answers other than "we'll get back to you". No refund unless "the manufacturer refunds them first". The rep in the "tracking department" wasn't interested in being helpful. They clearly don't want any business. The order process was terrible along with the customer service, I have no faith they will act professionally or honorably if they ever actually shipped anything. read more

After 2 weeks of my order showing "Pending Fulfillment", I contacted support for an update and was told it would be 7 days to "contact the warehouse and get back to me". My product was not listed as back order, so 2 week lead time was not expected. After another 2 days, I clicked the link to cancel my order. After 24 hours of my order showing "Pending Cancellation", I contacted them again and was told they would submit my cancellation review and it would be 7 days for them to get back to me. read more

Great customer service . Had a challenge with a Bak X4S for my Honda Ridgeline. They went above and beyond to get me help. I have used them before for other parts, etc. Highly recommend them. read more

Ordered side steps online on cyber Monday and paid via credit card. 3 days later I get an email stating I had cancelled my order. I didn't . Now, have no steps and no money back to me. Not good business. read more

My husband was working for them and they put him on cherry picker and was not trained to do it he wrecked the cherry picker went to the hospital and real truck worker comp was calling him every day every hour and pretty much was giving him the ran around and worker comp didn't pay him for being out of work then today he told them that he quit and the workers comp told him that he could not quit but guess what he quit look for another job somewhere else they push people to there limits we had to block them from calling him this company will get what comes to them they were telling him what to do with his life he told them that he had to take me to the doctor today and when we got out of my appointment we both had about 6 missed calls from them read more

DO NOT WASTE YOUR TIME AND MONEY. $600 and close to two months later, I have yet to receive a product "lost in shipping" or resolution through their "shipping protection" service. Numerous calls and emails to both parties have me feeling robbed. Worst online shopping and customer service experience I've ever had to deal with in my life. Just wow! read more

This is not a business. This is a reseller. They take your order and send it to the manufacturer and then you pay the premium. When they mess up, they blame the manufacturer and take no responsibility. I ordered rear turn signals/ break lights waited 4 months for the order and they sent the wrong harness. Then I called and they said " so sorry, you should call the manufacturer and see if they can send the the correct harness". So I took the refund as I will not do business with a bullshit company like this. The refund will take 3 weeks Don't do business with this crappy company read more

I found RealTruck to go above and beyond in meeting my customer support requirements. I had questions regarding my purchase of Ionic 3" Nerf Bars for my 2008 F-150 STX 4x4 regular cab, and they had prompt professional answers. I received the correct set of bars after an ordering error on my part, and they over-achieved in getting me squared away in short order. The bar set was easy to install, and the bar mounting plates and hardware are built to last. I felt the team at RealTruck are top-notch, and are representing the highest standards of customer support we all hope to acquire from every American company. I highly recommend them, whatever issues some folks may have experienced in the past, I felt like they kicked it into high gear in November 2024. Always forward RealTruck! God Bless America!! read more

We have ordered from real truck before and had terrible customer service. This last time was for a set of husky liners for a customer. It was a rapid ship item or at least was advertised as such. However after 2 weeks of order "pending fulfillment" and zero response from customer service despite being told they would be in contact within days... Another week goes by and they still have no update... I call and get the run around AGAIN. I cancelled the order on the 5th and finally today got that processed on the 19th. Terrible company to TRY and do business with. read more

Excellent customer service! I ordered the BakFlip MX4 for my 2023 Colorado Trail Boss after consulting with ther Rep. Additionally I purchased an Aeroskin hood protector. The cover installed in less than 1 hour. It looks and works perfectly. I chose not to install the hood protector as I use automated brush car washes and it is NOT recommended by the mfg. Realtruck resolved the issue without any friction or delay. Amazing! I have a few more items in mind and RealTruck will be my go to choice. Thank you! read more

RealTruck - Auto Parts & Supplies Near Me - Ocala, Florida

Never heard of real truck till I bought a truck n wanted accessories. Ordered a bedrug 3/4 thick to protect my bed and tailgate. Was processing for 7 days called and said it was a drop shipper? Is that normal for a company like this? Anyway I'm still waiting for the cancellation process to clear and get my money back. I'll be getting my stuff from somewhere else or locally. First time ordering here and the last. Also it was on sale for $280 and now I have to pay $50 more from somewhere else but it's fine if I get it in a timely manner. read more

really wish I would have read the reviews prior to ordering. complete jerks. I wanted to retrax cover with the t slots. I accidentally ordered the one with out. my mistake. I called number waiting in line for a Jessica who I believe is a AI and said it said nothing I can do to help. It's already shipped. I say no way it was 30 minutes ago when I pressed the order button. they said nope nothing I can do to help. 4 days later the order was actually placed. complete racket. should drive to ocala and shove the cover in someone's ass. absolute scum bags with zero customer support. I tired to call back again later and the recording said 20hr hold to speak to some one. WTF is that. I repeat scum bags. read more

Sales is great, customer service is terrible RealTruck.com, tonneau cover for Ford Maverick. I called the local Ford dealership and Ford Corp, the cover was out of stock and on back order at both. I went to RealTruc.com and it was in stock for $30 less. Ordered it on Wednesday, arrived Saturday. Took less than an hour to install. Looks and works great. I had checked the website Saturday morning for an updated delivery time and noticed it was on sale for $40 less. I called the customer service line and wait time was over an hour. Did a chat and they gathered all the information and told me customer support would get back to me. Sent an email and received the same response. Decided to call sales instead, within 15 minutes they were processing the $40 refund. read more

I ordered a bug deflector from RealTruck.com in the beginning of June, and it's now the end of July, and I still haven't received it. Despite reaching out to their customer service multiple times, I was assured it would ship by July 22nd at the latest. That date has come and gone, and there's still no sign of my order. Now they are withholding the total cost of the item while they contact the warehouse to request cancellation, but they can't even confirm if the order is cancelled. If it's shipping from the vendor, I have to wait even longer for them to confirm. This process is dragging on, and I'm left in limbo. This experience has been incredibly frustrating, and the lack of clear communication and resolution from their customer service is completely unacceptable. I would strongly advise against purchasing from RealTruck.com. Save yourself the hassle and shop elsewhere! read more

Purchased a product from Real Truck on March 10, 2025 and after several calls to Customer Service, no one could tell me where my product was in the processing stages. After several days, March 14, 2025, I called Customer Service and requested that they Cancel my order and refund my money. A couple of days later the product was delivered! I again called Customer Service and requested a Return Authorization. Today, March 26, 2025, I still have not received a Return Authorization so that I ship the product back and get my full Refund of $299.53. I feel that I am being "Ghosted" by Real Truck by them not issuing my requested Return Authorization after sixteen (16) days of repeated interactions. I need to Return the product before the 30 Day Return window closes! However, I am being blocked and delayed at every attempt to do so. Very Poor Customer Service! read more

Tried to file warranty concern, no reponse for 4 weeks, then it's delay delay delay, then excuses and more excuses. They do not know what they are doing. DO NOT PURCHASE FROM THEM LESS YOU LIKE HASSLES read more

Terrible customer service but product was good. Every time I contacted this company for help with shipping info I was ignored. I ordered on Dec 3rd with no shipping updates. It's Christmas so I was patient and waited until Dec 14 or 16 to contact customer "service". I called and the wait time to talk to a rep was 1.5 hours. So I sent an email and a message through the chat without any shipping update responses, only that someone would contact me in 1-3 days but never did. I sent another email after that with no response or update. I finally had to call on Dec 23rd and waited on hold for 2 HOURS to talk to someone briefly with no shipping resolution. I had to send more emails, track down a corporate phone number to talk to Trina who never gave me a call back. In an email I had to beg and plead with Brian in shipping to please help me (he never responded to me). I just wanted someone to communicate with me about my order and what happened but no one ever communicated with me. I asked for nothing special but what I ordered. I finally got a shipping notification late on Dec 23rd, 20 days after ordering, that a shipping label was created. Of course the Christmas gift for my husband would not ship until after Christmas (23 days after ordering) and arrive until the following Monday. So Jan 4 I get 2 emails from them. 1st asking for my customer service opinion and the 2nd saying only that my service ticket was resolved. No one had the courtesy or professionalism to respond to me. Just canned email responses. No apology and no explanation what happened with the order (which I deserved). I also left this review on their website and it never showed up. I also noticed there are next to no reviews complaining about customer service. So they must be "washing" their reviews for what they only want. So yes, RealTruck deserves this review. Their customer service is terrible and the worst I have experienced with any company. They don't care about their customers. read more

Delay delay delay. I placed an order over 10 days ago. It never shipped, showed pending fulfillment since I placed the order. When I contacted customer service they said it would be shipped from manufacturer. Realtruck is the manufacturer of the items I ordered. I canceled my order 2 days ago, and now it shows pending cancelation. The only process that was done quicky, was how quickly they charged my credit card. This was my first and last order from Realtruck. read more

One star is one too many. Apparently these guys routinely sell items they don't have in stock and that they can't get in a reasonable time. Read the other reviews. They do not care one bit about making you wait for expensive items. Dissatisfied, disappointed and I would not recommend them. read more

RealTruck - What I imagine the Realtruck logistics shipping department looks like. - Auto Parts & Supplies Near Me - Ocala, Florida

TRUXEDO SENTRY CT HARD TONNEAU Cover leaks in the back passenger side at the top of the tailgate. Installed per instructions specifically for the make/model. Truck is brand new. Tonneau rubber seal doesn't touch the tailgate on the passenger side. REAL TRUCK Cover also "flaps" in the middle at highway speeds leading to more leaking of snow and water. Should not have these problems for $1400+. REAL TRUCK Customer service was no help and stopped responding to me. read more

Received window deflectors were broken from shipping. I installed them anyway only to find that they fit, but caught on the glass. After waiting for a couple of weeks for my service ticket to be replied too I expressed I wanted to replace with another product, but was told I would only be able to do a 1 for 1 exchange with the same product. Why would I want to buy the same product that wouldn't allow my window to go up? Its a shame too, because I had a coupe thousand dollars worth of products I was going to buy for my truck, but I can't trust them at this point. read more

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Horrible company, basically an Amazon specific to Truck performance products, neat idea but they are a mess!!! Terrible customer service, unwilling to send appropriate return correspondence so I could return product they sent 4 days after I had began callI got to request the order to be canceled. Have had the part in hand ready to return for a full week now and no word at all from them!!! Had no choice but to dispute the charges and try to recoup my 502.00 that they seem to hanging on to for dear life!!! Don't mess with these guys go directly to retailer!!!!!! Glenn Silvernale read more

Terrible. Do not order from them. Took four phone calls stretched out over a week. Customer Service if you can even reach them tells you they're call you back authorization code for the return. They never do you have to keep on pestering them over and over again. read more

Ordered side step for my truck and paid with a credit card. After 10 calendar days and no information and the hold time ws excessive for my call I cancelled the order. They confirmed the cancellation and the email said if the items was being shipped by the manufacturer it would take 1-2 days for confirmation. Do they not know how the item was being shipped and by whom? After 3 days after the cancellation there still is no communication. Monday I will be placing a dispute on the charge with my bank. Poor communication and customer services...stay away. read more

Purchased a tonneau cover and bed rug. The next week they offered a sale for free bed rug with cover. Contacted customer support to price adjust and they gave me a 7.00 credit. I wouldn't be offended if I didnt spend over $2k. read more

This company is absolutely horrible! I was to get a rebate on my ARE truck cap in 4-6 weeks. It was installed in June of 2024. I submitted the rebate on July 3rd and it was approved on July 16th. The rebate said 4-6 weeks to receive. Today is September 30th and I have not received my rebate and they keep telling me they need an additional 4-6 weeks. read more

I was looking for an economical tonneau cover for my new 2024 Nissan Frontier ProX and found several videos from RealTruck.com. I decided on the TonnoPro Tri-Fold Tonneau Cover. I installed it easily, just like the video, plus the directions were easy to follow and well laid out. I ordered it on Saturday, and it arrived on Wednesday. I'll do business with these folks again. read more

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Order some running boards from Real truck, opened the package to see the parts was missing. Called support and found out that I have to contact the OEM and file claims. This should be handled by the seller. Second issue was a previous order that said in stock and when purchased the order is never showed up and called to find out it was back order. They told me they did not stock the item (then why show it in stock on your web page) dont trust what you see on there web page. Customer support lacks support, my issue was not resolved and I had to take matters on my own. As you can see in pick below when opening the box there was many parts missing. read more

RealTruck - Amp PowerStep XL $2400 should not be package like this. Some boxes was empty. - Auto Parts & Supplies Near Me - Ocala, Florida

Real truck Out of 7 items 4 had issues. Misrepresentative website description, missing parts, broken parts.... Things happen, i get it. Things also take time especially during busy seasons. But paying decent chunk of money and not knowing what is the status of your damaged order is not right. Complete lack of communication. Only after submitting a claim with my financial institution i have received a response. There are a lot of stores out there. Dealing with this one is simply not recommended. As of this review its been 22 days since my purchase and i still don't know when and if i will receive my replacement. I do not recommend purchasing from this establishment. read more

do not buy from this company. they are a scam. they sell garbage products and do not honor their warranties or rebates. diabolical losers. i am suing them in smalls claims court and will win!! dont expect the phone donkeys to be of any help either. terrible people and terrible company. losers!! read more

Purchased sets covers for truck and returned them Three weeks later I had to email about my refund, so THEY THEN STARTED IT Said could take up to 7 business days to receive the refund. 7 BUSINESS DAYS LATER it showed refunded , I went through AFFIRM and nothing shows, so I contact them again and then told it could take up to 10 days for it to be posted. I had another refund from a different company THE VERY SAME DAY THEY SAID THEY REFUNDED, amazing the other refund which it twice as much showed instantly So if you purchase and need to return something you'll be waiting a couple months to see your money. read more

I ordered a complete Bedrug (front and back) carpet kit for my Jeep Wrangler and was charged the entire amount (over $500) however was only shipped half the order. Customer services ensured me the remaining portion would be shipped but it has been over a month and after MULTIPLE missed commitments by customer service I still have not received my full order thus I cannot complete my project. This is the WORST customer service I have ever had so DO NOT trust anything customer service tells you! read more

Terrible. I'm still not convinced Realtruck.com is actually a real vendor. Unprofessional outsourced customer service, items were never shipped, what a waste of time. If you've found Realtruck.com has lower prices, the reason is they will never process or send it. read more

purchased an extang alx cover for my 2018 silverado $900.00 real truck did their part fine. extang failed on their end. latches did not line up and even the l'n wrench was the wrong size to fasten latch cable. extange customer service is the worst also. have pictures to prove it. another unsatisfied customer. read more

RealTruck - Auto Parts & Supplies Near Me - Ocala, Florida