I think they are competent. Long waits for appts. $222. for ten minutes. Offered optional…read moretreatment. Felt odd.

NO AIR CONDITIONING FOR THE PATIENTS IN THE WAITING ROOM - WHICH IS TOTALLY OK WITH THEM, BUT…read morePLENTY IN ALL THE OFFICES. I thought PA Blair was a female, found out at the last minute, he wasn't. I had waited almost a year for this appointment, and I had a concerning growth on my forehead for about 6 mos. at that point, I have had skin cancer in the past so I knew I needed to go through with this apppointment. I also have sexual abuse history - which they never asked about - but I believe all dermatology offices should. Anyway, was NOT a good experience, he was NOT a good experience. I'd stay away from him if you are female. I have filed a formal complaint dt the nature of the circumstances due to them refusing to do anything about it after I brought it to a female doctor's attention and the office manager.

Super disappointed with this practice. They do not take any MA marketplace plans, and they do not…read moreaccept self-pay. With so few dermatologists in Western MA, it doesn't leave us a lot of options.

I am so grateful to Dr. Sheila Greenlaw and Hunter (I don't know his last name) for their excellent…read moremedical care. They are not only very skilled health professionals as to surgical procedures, but are kind, caring, people who took time to explain to me what was happening, and make sure that I was comfortable throughout the appointment. We are so fortunate to have them and all others who strive to provide the best patient care possible. Thank you again!

All over experience is faulty. I have been a patient for years. I tried to fill a prescription that…read moreis for a chronic condition and they refused. Insisted they needed to see me in the office to re-fill something that is for a chronic(not ending) condition. That in office visit will cost me $175 before I even walk in the door. They won't bill and will refund "if needed". All this for a refill for a chronic condition.

I was given a referral by my doctor's office to go there regarding a cyst. I had an appointment…read morewith the pa, Ryan. It turns out that they could not help me. However, that being said, I did not appreciate the demeaning and overly condescending manner in which I was spoken to. Left the office. Regardless whether or not you are able to assist someone--there is zero need to speak to someone in a condescending and demeaning manner.

I've been with Dr. White for at least a decade. I find her an extraordinary dermatologist who also…read morecares about my overall wellbeing. Her staff is wonderful - welcoming, friendly, and helpful. A first rate practice!

Hurry up and wait. This office consistently runs 1 hour behind. That's right, 1 hour!! Twice…read moreI've gone and been told to "wait shortly". 30 minutes later, while listening to a horrible TV station they have playing garbage, you are shoved into another room where nurses pop in and out changing out tools. Finally, after 50 mins from the start of the appointment, the doctor comes. Dr. White takes about 5 mins to review my skin, pays attention to almost no detail, talks formally and leaves. This is a total rip off. Where are the good doctors who see patients on time intentionally, and have an interest in what they do? When did this become a business, and only a business? Never will go there again - obviously.

I am not surprised to log on and see such low reviews. The customer service of this establishment…read moreis awful. So rude, talking over patients, and very hard to get ahold of. I had an appointment for this month and they sent me a letter in the mail a few weeks before my appointment with the appointment date as 2028! when I called to understand why it had been pushed, I couldn't get ahold of a representative. The rep also lied and said that my mailbox is full when trying to call me back. I feel better seeing many similar reviews. This place is not it!

I have worked with Dr White for over 20 years and I deeply appreciate both her and her staff for…read moretheir excellent medical care, responsiveness, and professionalism..

The staff members are friendly and very accommodating. Things I didn't like-- no reminder calls,…read moreand I felt like the appointment I had was really in and out in a flash. I Was having an itchy mole and I wasn't really told why it was itching and what to do with it. I was just told it looks fine and I wasn't even coached on sunscreens. He basically came in, examined me stripped to my skivvies and told me that everything looked fine. :-/

Love the medical staff but after 10 years with Dr Wartman I'm leaving. The back office staff are…read morehorrid. Last year they started a practice of canceling your appointment if they don't have the referral in hand a few days before. My PCP sent referrals and NE Derm kept misfiling them. It took 6 months and many many phone calls before they figured out their mistake. This year they called me the week before to say that they didn't have the referral from the PCP but I could keep my appointment if I paid $159.... Un.be.lievable. They assured me I'd get the $ back once insurance comes through. A security deposit on a medical appointment?! The Springfield office in particular is particularly bad. Every person I dealt with in the registration area was outright rude or unhelpful. But the checkout staff are the friendliest people you'll meet. The practice has just become a factory. It's more important to them to simplify the paperwork than to get patients in for care. But once you're in, they'll be lovely. Until the next appointment...

Amanda is awesome whenever I go for my annual exam. She is through, kind and professional. She and…read moreall the other staff are quick to help with any need that you have concerning dermatology. I highly recommend this place. Nice people.

As always very pleased with this practice.Able to make an appointment for a problem with a few days…read more! Staff was awesome . Love my doctor

I'd like to start off with that fact that I don't do reviews. I just bite my tongue when things…read morearen't going correctly. I have had a skin/ body issue for 8 months. Been to multiple urgent cares because I don't have a primary care doctor. No one can diagnose me for some reason. No one sees what I see and feel. So I went to the best recommendation of dermatologist. Hillside on Silver street.. Now mind you this has been way over a month ago that I had my visit. But I cannot let go the experience I had there. My issue is I think I have mold toxicity from my wife and I researching when no one could tell me what's wrong. I have mold in my ears nose and all over my skin. But when they did their 2 second look over with no equipment and didn't see anything that's when the tables turned. Well maybe it's my meds. Or the meds I stopped taking. Or maybe it's from having cancer. I tried explaining that my wife has experienced similar symptoms because she obviously lives with me along with my cat who has very scary similarities. Now my cat is no longer with us. I feel it's whatever this is I'm dealing with. So they gave me some cream and said come back in 2 weeks. The cream was so dam expensive and I had to mix it with another expensive over the counter lotion. Which didn't work. Then my second visit was worse. They did a simple skin test and took samples to check. Came back in 3-4 minutes and said it's just lint. I said it could be mold or a parasite. Because they pop out of me like hairs and burn. And spread further throughout my body. So now they start telling me I need a psych evaluation....really? This is how you treat a patient that's been dealing with no sleep for 8 months due to this. My whole house and family is having this experience but I need my head checked??? So I was irritated at this point as you can understand. I just want to rid this and need help. So I said if you can't help just tell me now so I don't waste anymore of anyone's time. In return they said my wife was also experiencing stuff that is not there. I think they said basically her mind feels bad for the issues I have been dealing with so her mind is playing tricks on her too. Lmao. WTH??? So I walk out. Get locked out as I leave and now they got my wife in there after closing hours. Telling her I'm nuts and I need an evaluation and to get my head checked. 2 weeks later I get a letter from Hillside saying they are no longer treating me as a patient. As if I caused an issue and I'm not allowed back. Still dealing with whatever this is. Almost 10 months now. The reason I feel it's mild is because now I have bugs flying and crawling all over me. Like they are attracted to the mold/fungus on my skin as well as making homes in my ears nose and mouth. So I'm clueless as I feel like I'm dying a little more each day. I finally got myself out of Mass for over a week and now I'm in Florida trying to swim and sweat this out. Sometimes it feels like it's getting better. Then I have days like today where I don't even wanna get up. Showing eating swimming doing anything at all is an absolute torque chamber. I don't wanna shower anymore because I know what happens. Ear nose and throat clearly saw mold in my ears when I saw them because they gave me anti fungal cream and drops. But I think I need more complex treatment. I have even gone through 2 rounds of Doxycycline which is supposed to kill any type of parasite. Along with permethrin scream which does the same. But kills bugs. I went through 8 tubes of permethrin and nothing. That's not even close to normal am I wrong? So needless to say I couldn't let this go when these people drove me to flee the state because I feel nuts. And my wife and I know I'm not. Thankfully my wife has stayed by my side this entire time. Or I would not be here now. In the beginning for 2 months I had to prove to my own wife what I was experiencing. Until she started getting affected. My parents still don't believe me so I made a journal of everything that happens and I experienced. When I die from this. Guess how good Hillside dermatologist will look after my story goes viral. That was completely the most unprofessional experience I have ever had!! I hope NO ONE ever has to experience what I did. Because they might not be as mentally strong as I HAD to be. Mostly cuz I wanna figure this out before something bad happens to me. I'm worried one day I just won't wake up. The dishcharge from my ears would burn me and create new growth or something to that effect. Then my skin looked like road rash. Which I showed Hillside with many pictures yet I'm the crazy one. Till we meet again. Hopefully in court next time. Take with this experience as you will. I'm to the point I don't care who and who doesn't believe me anymore. Good luck Funny how you have to put one star at the end for a review. I only put that cuz I had too. Trust me.

Dr. Elpern is unique among physicians! He is incredibly…read moreprofoundly compassionate, interested, and caring! You are lucky if you get to see him!

Dr. David Elpern is the best Dr EVER. I walked into his office and I did not have to say anything…read moreand he knew exactly what the problem was. He corrected it. He told me to throw away the 2 bags of medicine that had been prescribed to me, stating: these will not work for you ever! Dr. Elpern will listen and takes as much time with you as you need. If I could give a million stars I would. He is the most kindest, soft spoken and gentle human being that I know.