I usually don't leave reviews, but I felt this was worth sharing. While I take some responsibility for not getting additional quotes, I trusted this local shop to be reasonably priced -- and later learned I was drastically overcharged. The soldering repair for my necklace cost $250, which I've since discovered was far above market rate. When the same issue happened again (in a new area of the chain), I had it fixed in Boston for $20, including polishing -- all done in about 30 minutes. I'd strongly recommend getting multiple quotes before agreeing to any repair here. I was really disappointed by the pricing and wouldn't recommend this shop based on my experience. read more

I bought an engagement ring at RB in Northampton. They promised one free re-sizing of the ring. When the time came to deliver on that promise, they wouldn't. This is a business without integrity. It's a nice ring, but many places sell nice rings. You would be best served taking your business elsewhere. read more

A little over a year ago my partner and I picked out an engagement ring and placed it on hold for 2 days. They required us to put down over $1k to hold the ring. After 2 days my partner got cold feet and I called to explain. They would not return our deposit and kept our money claiming that that was the cost for them to "pull the ring from the floor for 2 days". This feels extremely predatory. We have since worked closely with other jewelers to design beautiful rings for each other elsewhere with really positive experiences. As an aside, after looking elsewhere we also realized how overpriced that original ring was. The other jewelers we worked with were horrified we had been treated this way. It really felt slimy. I do not recommend this place. Their business practices are shameful and their jewelry is overpriced. read more

We bought my engagement ring at RB. It was a small bezel set diamond. I had the ring for a few years and I did not wear it everyday. One day while we were out and about I noticed that the diamond had fallen out and was lost. We took the ring back to the store and I was told that it was my fault because ring settings need to be checked every 6 months (I have never heard this before in my life and all of my other jewelry, which is way less expensive has not fallen apart)! We decided to have the ring repaired and replaced the diamond with a sapphire. We were charged $250 for the stone and repair. When I got the ring back, it was clear that they had not rebuilt the ring and the repair was awful. They used a smaller stone than the original one and wrapped the bezel around it, changing the proportion of the ring and squeezing the band where it meets the setting. I eventually took the ring to a third party jeweler to have it cleaned up. It took about 10 minutes and I was not charged. They were horrified that I had been charged so much for the repair and said that the new stone was probably $20. They also said that a good bezel set does not need to be checked! Needless to say I am nothing but dissappointed in the quality of RB's work and I have not shopped there since. I love her design's, but I would not buy anything with stones in it from her--they are simply not built to last! read more

We ordered a ring that was supposed to be ready within 3-5 weeks. At the 5-week mark, I called the store, and they confirmed it would be ready for pickup on Valentine's Day--just three days later. However, as I was on my way to pick it up yesterday, my wife called the store to confirm, and they told her the ring was still not ready. I called again for an update, and now they're saying it might be ready by the end of next week, making it a 7-week wait--though even that isn't guaranteed. When I asked why this was happening, they gave nothing but excuses and didn't offer any explanation. To top it off, they haven't even apologized for the significant delay. I would not recommend this store. read more

Used to really like this place, however they do not stand behind the quality of their products as they claim. First, we didn't have the diamond ring for a v long time before a small side diamond fell out and was lost. They charged us $275 for the missing diamond then asked for an additional $125 midway fixing. (labor fee we were told: not sure why this came a few days after the quoted $) When we said we'd rather fix it elsewhere, they said no refunds (meaning we can't get back the $275 we paid, only store credits). So we were forced to go through with the transaction, leaving a bad taste in my mouth. When asked if the new diamond would be guaranteed to stay on for however long, they said no guarantees whatsoever. We are all about supporting small business in our neighborhood but will not be shopping here again. read more

Came here twice for repairs. The first time I needed a bracelet repaired. The bracelet broke shortly after the repair, and I had to bring it back in a second time. The second repair was for a necklace, and I was charged over $100 for a simple clasp repair. The necklace broke AGAIN after the repair in the same place, but this time I took it to another jeweler and was charged $25. That was it for me. While I had to go out of my way to see another jeweler, the inconvenience was worth it not to be overcharged for a shoddy repair. read more

Their prices are higher than other places in cambridge/somerville. I got a ring with them and one small pave diamond immediately fell off (like within a few months). After a few years I brought it back in to get it replaced and it was very expensive. Also when I came to pick it up, they made me wait behind some ladies that were clearly there to browse. I get that there was just one lady behind the counter, which is stressful, but a 30 second pick up should take precedence over like 15 minutes of aimless browsing. Basic logic. Imagine if you had to wait behind people placing orders at a restaurant even if you got takeout and your food is already done and is just sitting there. read more

I have only good things to say about Rebekah Brooks. We went on a whim, but from the minute we walked into the store both my fiancé and I knew this was our place. It has none of the pretentiousness of the Newbury spots we visited, and the Harvard Square store is cozy and intimate. But the best part is the superb staff--in particular Emily, who helped us design a custom engagement ring that exceeded my expectations. Emily was able to translate my rambling vision into something tangible. She is truly adept at balancing when to offer helpful context and guidance, when to share her opinion, and when to let you come to your own decision. All this allowed me to sort through my thoughts and wants, while ensuring my decisions were well vetted! She is endlessly patient (we went multiple times and asked a LOT of questions), and best of all, she listens to what you say and helps you understand what it really is you're looking for. She was also honest about what tradeoffs matter and when you can cut corners. The other notable thing about Rebekah Brooks--besides being a female-owned local business--is the aesthetic and style of the jewelry itself. If you are looking for something dainty and delicate with hints of vintage quality in a modern application, this is your place. (They can do less dainty too, but I found it hard to find other jewelers who achieved this quality.) And if you're on the fence, go in to look firsthand at the jewelry; it was a much different experience seeing it in person versus online, especially as their metals have a really beautiful and unique tone. It's no surprise that we also got our wedding bands from Rebekah Brooks, and we received the same great customer service. It was so special to have the Rebekah Brooks team on our side throughout this whole journey, and we feel so fortunate to have a place we were able to form a relationship with. If it's not obvious from this glowing review, I highly recommend Rebekah Brooks. read more

I was walking by and decided to stop in. The two proprietors were warm, welcoming, patient, and attentive, asking helpful questions and making suggestions. The taste of the jewelry is pretty traditional, while my personal taste is a little more funky, but I found several pieces that I really liked, and they were happy to try them on so I could see how they might look on my partner! read more

This review is way late!! But wanted to thank Rebekah Brooks Jewelry and all their awesome employees. We were brought here by a friend of ours and loved it so much we've gotten other friends to come and get their rings here. The shop is so bright, airy, and the employees are so friendly and helpful. I've also gotten some beautiful and unique pieces of jewelry from them on top of our wedding bands. Truly a well run operation. read more

Rebekah Brooks Jewelry - Bridal Near Me - Cambridge, Massachusetts

I haven't bought any jewelry here (or anywhere, really - almost everything I have is a gift) but I brought an old little necklace for a fix and they did the job right in the moment and were very friendly and attentive. They seem to have some lovely antique jewelry. I would come back. read more

I LOVE Rebekah Brooks! My now-fiancée and I came here for my engagement ring. We came in just to get our ring sizes, no intention of buying, but I fell in love with a ring. It was out of our budget but Mallory, who is the absolute best, worked with us to create the perfect ring for me in our budget. She was great to work with and so good with answering all our (many) questions. It felt like she really cared about us, and it was awesome to have that kind of support when you're spending a lot of money on a lifelong piece of jewelry. I love my ring, and I get so many compliments on how it's such a beautiful combination of antique and modern. I've never seen another ring like it, which I love. All their jewelry is gorgeous. We are definitely coming back for our wedding bands! read more

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THIS IS A REVIEW FOR JEWELRY RESTORATION SERVICES: I came to Rebecca Brooks to get a quote for re-stringing two heirloom strands of pearls and getting new clasps. The young woman who helped me (Emily) was very kind, patient and knowledgeable and even followed up with me via e-mail. However, their price was not fair for what I was asking to be done. I don't doubt they would have done a fine job with my pearls, but I ultimately went with a different jeweler (Benchcraft Jewelers in Belmont, MA) who charged MUCH less than what Rebecca Brooks quoted and did a great job. Rebecca Brooks strikes me as the type of place that charges more just because they can- because they are in the heart of Harvard Square and many customers don't do as much research as I did to see where they can get the most for their dollar so to speak. CUSTOMER SERVICE: 5 STARS VALUE: 3 STARS (You can get equally high quality jewelry restoration services elsewhere for a much lower price). read more

My daughter and I stopped as she wanted to get her rings cleaned. The woman who did the cleaning was super pleasant. She cleaned the rings with great care and was very thorough. This store is service perfection. read more

I had spent months looking for special pieces of jewelry for an important, deeply emotional gift. When I found Rebekah Brooke's store, I realized it was perfect. What I didn't know then, but do now, is that Rebekah seems not only to enjoy making beautiful and unique pieces, she puts love and heart into each of them. I've never met Rebekah personally, but after getting wonderful pieces of jewelry from her shop, I've experienced the combination of talent, skill and heart goes into each piece. This is truly a unique store, where everyone working with it truly wants customers to be happy. Led by Rebekah, they will do whatever is possible to ensure people enjoy what they buy. It's an incredibly rare store, and I hope anyone seeking a beautiful, hand-crafted piece of jewelry to visit. read more

This jewelry store!! My husband and I bought both of our wedding rings from Rebekah Brooks and had such a wonderful experience. From beginning to end, Nellie guided us through our decisions and made the whole process super enjoyable. I even bought earrings for my wedding here because the pieces are so uniquely designed but also extremely timeless. If you're looking for authentic, one of a kind pieces and a way to support a local women run business, go to Rebekah Brooks. They have customers for life. read more

I had a great time here a few years back with the stunning bezel white sapphire piece on sale. Today, I went in with a friend after having some cabin fever. Sophia was not only more than willing to show us pieces to try on, she then gave us a comprehensive history on Art Deco, Edwardian and custom-made jewelry styles, stones and motifs. She then washed my engagement ring (by another designer) for free! Sophia and Emily made us truly feel at home on Brattle Street. Thank you! read more

Rebekah Brooks Jewelry - Bezel set white sapphire - Bridal Near Me - Cambridge, Massachusetts

Rebekah Brooks was absolutely perfect for me as a final place to make the engagement ring purchase! They have truly gone out of their way going an extra mile to make sure the ring is very personalized. Customized, authentic, special, symbolic, and meaningful are some of the words that describe both the experience and the result. I have only the most wonderful things to say about my experience. Sophia Graubard was very friendly and attentive, asking many important clarifying questions. I felt very much heard and listened to throughout the whole process. I had initially started with pictures of preferred features in 3 ring examples go off of. After sending the three pictures, the response was extremely prompt, with printouts of 2 possible recommended designs to look at. The next day, I went in to look at the designs chatting with Sophia and Emily Warren, to help decide which design would ultimately be best. I had went in with a limited timeline and minimal knowledge about jewelry. Within an hour of going in, I felt remarkably at peace on all fronts, quality-wise, care-wise, expertise-wise, and trust-wise. There was a very strong sense, they knew exactly what I was going for and what it would take. Emily was especially helpful in answering questions I had during the next phases and in ensuring the perfect match. Long story short, the resulting ring was flawless, indescriptively beautiful, and 110% Amanda (my fiancé now) and I! Emily Warren and Sophia Graubard went way above and beyond to make it all happen and I am tremendously thankful to them! Definitely recommend here to be the final decision once you have some idea what you are looking for. read more

I did not have a good experience. Engagement ring appraised for $2900 less than we paid for it (done through a third party appraiser). Staff was incredibly unprofessional and there is a no return policy even when RB is at fault. You have to beg to get them to agree to fix the item (which eventually they did). Three months after I got my ring the ring warped - and I asked them to fix it (went from a circle to oval shape). They told me is was $100 to do this. Took the ring to Longs and they fixed it for $25 and were extremely pleasant and professional. Lesson learned- bought my ring and bridesmaids jewelry elsewhere! read more

For our one year anniversary, I wanted to buy my girlfriend some diamond stud earrings. On a whim, I swung into Rebekah Brooks to see what they had. Zoe was there and she showed me some of their handmade and vintage options. 10 minutes later I was walking out of the store with the most beautiful pair of antique diamond earrings that my partner loves and wears every day. So a few months later when I decided to propose, I went right back to Rebekah Brooks to see what my options were, and it was an amazing experience. I worked with Zoe again and she was lovely. We started by looking at vintage and handmade options, which were all beautiful but not exactly what my partner was looking for. Not to fear: Zoe pulled out a giant book of ring settings. We quickly narrowed down our options based on photos I showed her and other requirements. Eventually we picked a ring and gem that seemed perfect (though I was still so nervous). Meanwhile, we talked about my proposal plans, she shared other stories and generally kept me smiling and calm through what could be a stressful process. Zoe and their staff worked with me over email and phone the rest of the time. The ring was ready when they said it would be. When I went to the store to pick it up, Zoe was so excited for me. My fiancé is floored by the ring. It has the most beautiful sapphire and is just stunning. The one thing that everyone seems to say (after telling her how beautiful it is) is that the ring is so unique. That's exactly what we wanted! I emailed Zoe to thank her for all her help and tell her how my proposal plans worked perfectly. The next day I received the sweetest email from Rebekah Brooks herself, telling me how happy she was that my fiancé loved the ring, that the whole staff loved how well the ring came out, and to tell my partner that "it was made with love for her." That really capped an amazing experience. I would highly recommend using Rebekah Brooks to find your partners that unique piece of jewelry, and if it's the right time in your life, definitely go there for engagement ring shopping. read more

I wanted to buy an engagement ring for my then-girlfriend (now-wife), and a gold engagement band for myself. I first went to a few of the jewelry stores in the big diamond building in Downtown Crossing, but I found it imposing, clinical, and not at all in keeping with the intimacy of the experience that I wanted to share with my girlfriend. Eventually I landed on Rebekah Brooks, I think via a Yelp search. As soon as I walked in, I knew that this was the place for me. Zoe was warm and welcoming, and seemed deeply invested in making sure that I got just the right ring for my fiancée. There was no high-pressure sales pitch. The store itself is small and boutique-y, which I realize in retrospect is important: picking out engagement rings is highly stressful (for me and, I imagine, for many other guys); whatever the store can do to ease the buyer's mind, the better. Zoe and I worked out a set of criteria for the perfect ring, and Zoe worked with Rebekah to hunt down just the right ring. Throughout Rebekah's search, Zoe and Mercedes and I were in regular email contact. I always knew that they'd get exactly the right match, and they did. My fiancée and I could not be happier with the results. I would recommend Rebekah Brooks, without the least reservation, to anyone looking for special jewelry. read more

Although my first visit to Rebekah Brooks was not particularly enchanting, I ultimately ended up ordering my wedding band from here, and I'm glad I did. I met with Lindsay on my second visit to the store, and she was very gracious and helpful facilitating my ring selection and ordering. I ended up getting a different ring than I had originally planned on, which turned out great- it compliments my engagement ring much better. I probably would have settled on something comparatively lackluster if not for Lindsay's helpful feedback. (I'm not much of a jewelery gal, but you kind of have to get a wedding band when the occasion calls for it.) She said the order would take 4-6 weeks to fulfill, but it only took two and a half weeks. I love being surprised like that. I just picked up the ring this afternoon, and I'm very pleased with how it turned out. Totally painless experience. All in all, it seems like there are a lot of great, (mostly) affordable, timeless ring styles available, even though the inventory is relatively small. I was glad I finally went in after walking by their storefront several hundred times. read more

This review is long overdue. I bought an engagement ring for my fiancé. Emily went over and beyond to ensure it was exactly as we wanted it. The care that this company gives to its customers is unmatched. I cannot thank Emily and Rebekah enough for going over and beyond for us. Not only does Rebekah create jewelry that is personalized and gives that vintage touch, the human aspect and care is shown in every interaction. I'm so proud for my fiancé to have a one of kind ring, and so lucky the love shown from the creators. Thank you! read more

Everything in the store is gorgeous, and the staff is always super friendly, knowledgeable, and helpful. My original plan for a wedding band fell through and, with 5 weeks to go before the wedding, Lindsay helped me pick out the perfect ring and was kind as could be throughout the whole process. If you need a wedding or engagement ring, or just want to pickup something nice for yourself, I highly recommend this shop. Everything is hand made, ethically sourced, and beautiful. read more

Rebekah Brooks is truly an artist and one of the kindest people I've had the pleasure of meeting. Her years of experience and eye for design never cease to amaze me. There is no one I recommend more for taking care of family heirlooms, custom designs, and hand engraving. I look forward to supporting her for a long time and continuing to send everyone I know there. read more

So this one goes out to Zo, who cleaned up my ring until it shined like a... well, it was already a diamond but she made it sparkle like a newborn babe. Pretty sure this is the wrong location for the review but pass the message along, would you? read more

What an amazing feeling to have your engagement ring custom made to be exactly what you want. So imagine the disappointment when you have to send your custom ring back to the jeweler 3 different times within 7 months due to quality issues. And each time you send it back there are new fractures in your already delicate stone. Plus, each time they shame and blame you for the mistakes. That describes my incredibly disappointing experience with Rebekah Brooks jewelry. Please think twice before falling for the quality talk; I wish my partner and I had. Even after 3 attempts at correcting the quality, it is still snagging on fabric and even caught while I was trying on wedding dresses. The ring I am supposed to wear for decades now has me anxious to change clothes. There is no doubt that my ring is a beautiful piece but if we had the chance to do it all over again, it certainly would not be with this shop. Be wary of this choice. read more

As another reviewer mentioned, beautiful jewelry, bad customer service. I got my wedding band here a couple years ago. Long story short, my band wasn't ready when I had triple called to confirm it would be scheduled to pick up- and a friend had to wait 4 hours for it in Harvard square the day before my wedding. I almost didn't have it for my wedding day. Went in today, two years later, to give it another shot to look at other rings. The salesperson was helping someone else so I was just casually peaking in the case and didn't ask for any help at that point. Just browsing. She then became very flustered and told me she would be with me in a minute- insinuating I should back away from the case. I said ok, thinking that was kind of rude. She then came back and asked what I wanted to look at- I said the rings- and she asked if I had an appointment. I said no, and she again rudely said the weekends are too busy and I really need to make an appointment because it was crowded. The store was crowded, given it was a Saturday, and news flash- you are located in Harvard square! The Meca of tourists and window shoppers! All the people in there were browsing and clearly since I was the sixth customer in the store, I was called out. I felt so awkward at that point, I decided to leave. Left such a bad taste in my mouth, for the second, and last time. read more

I can't say enough positive things about Rebekah Brooks. We purchased both my engagement ring and our wedding bands here. Both Bailey and Mallory have been extremely pleasant and easy to work with. They have a beautiful selection of antiques, as well as custom pieces. If you are on a budget, they don't make you feel like crap about it like many other vendors do (in my experience wedding planning). Instead, they try to work with you to see what fits your style and your budget. I love my rings and I'm so glad we stumbled upon this small little shop! read more

I liked the design of their original jewelry, but they are slightly pricey (they mainly use "gold filled", not gold, and sometimes they even confuse it. Better to carefully ask at store) I had a bad experience when I ask if I could alternate my pendant to give it to someone via email. I first asked about the price and if they happen to trade-in the parts that I wanted to replace. That's a HUGE mistake, as they got very defensive about this inquiry and persistently repeated "unfortunately we do not accept "trade-in"", and their 14days return policy again and again although I replied ok and simply asked the price for the repair in my first reply. I do not understand why my simple repair inquiry took one month and I had to receive multiple impolite replies repeatedly mentioning my first inquiry as if I was rejected by them due to my inadequate request. I took it as a sign not to proceed this, so I just simply not give up the plan to pass my favorite jewelry to my family member. read more

Bought my girlfriend's engagement ring here. The jewelry is beautiful and the staff couldn't have been friendlier or more helpful.

I love their artistic jewelry collection and kind staff. Nelly is the best. She always gives me honest opinions understanding my needs and budget while giving me no pressure. I can trust her opinion. I really love their philosophy of ethic sourced gems. They only use antique diamonds and cultured pearls for ethic issues. Also, if you haven't had your ears pierced, it's your place. They make regular earrings to screw-back!!!! It's super comfy and the same stylish :) read more

Really great jewelers where the staff are truly driven by a love for the art! They don't buy jewelry, but Mallory agreed to look at a piece of family jewelry I was curious about. She was extremely knowledgeable and excited just to look at and tell me about an interesting piece. I learned so much just by dropping by the store, and will definitely return if I ever need to buy a ring or earrings ! read more

Really awesome local artist owned store. Don't be intimidated to go in (as I was), they are very kind and won't hesitate to offer a range of priced items. For me that means under $100, which is in their lower range, but what they have is beautiful. They also do custom stuff, and free ring sizing even if you are not purchasing anything there. Fantastic store. read more

The best! My fiance and I got our wedding bands here. The assistance from the staff was impeccable, and the rings are gorgeous. Love!

I stumbled across Rebekah Brooks' website while searching for a local shop to buy my girlfriend's engagement ring. I stopped in one day to ask some questions, as I had no idea what I was doing. My girlfriend wanted a heart-shaped diamond, and that was all I knew. Zoe was very helpful, and assured me that the budget I gave her was definitely enough to buy a quality ring, even with a special shaped stone (I was worried I wouldn't have enough). The very next day, they let me know that they found two heart-shaped stones they could use that would be within my budget. I loved that they didn't try to upsell me, or pressure me to spend more than I could afford. My now fiancé was completely in love with her ring, and we returned to Rebekah Brooks to get it sized (I had guessed too large). We were helped by Mercedes, who was so nice, knowledgable, helpful, and patient! While we were there, we looked at the other bands and rings they had on display, and I fell in love with a petite, patterned gold band. My fiancé ordered it on the spot (as we are two brides, we each wanted an engagement ring). When my fiancé returned to pick up her correctly-sized ring, she met Rebekah Brooks, and told her the story of my proposal, and our wonderful experiences in her shop. Every piece of jewelry is handmade, and the diamonds are ethically sourced. We truly couldn't be happier with our interactions with everyone at Rebekah Brooks, as well as the beautiful, unique rings we each have. We can't wait to return to pick out wedding bands to match!! read more

Beautiful jewelry; sub-par customer service. If you like it buy it--just know, this store has a no-refund policy; even when a necklace didn't work out as they said, and beads started falling off. I had to go back 2 times to have the bead replaced--which they said they would replace but did not. No explanation; no apologies; no thank you's. I think the staff would benefit from a professional level customer-service training. read more

I had inherited an amazing old ring from my great-grandmother that I wanted to turn into an engagement ring, and my sister-in-law recommended Rebekah Brooks since she got her engagement ring there. It was a bit of process for me to decide what to do with the diamonds from my ring, and the first time I went in I think either Bailey or Mallory worked with me to come up with an idea from a ring, but didn't push me to make any decisions right away which I greatly appreciated. I came back on a day that Rebekah herself was in the store and was lucky enough to work with her to create the ring of my dreams. Instead of just flipping through a book and inserting X in this spot with Y setting, she worked with me to create a one of a kind ring that honors the vintage diamonds that I had. My ring is rose gold with a white gold setting, and it has beautiful hand engraving inspired by an Edwardian orange blossom motif. I could not love it more. Everyone in the store is so friendly, warm, and knowledgable about jewelry and jewelry history. When I came back to look at wedding bands, Bailey remembered me and my ring, which was so nice. I'd love to get some more jewelry from them. They have a great instagram account, as well! read more

Rebekah Brooks Jewelry - Rebekah's design for my engagement ring. Taking my vague requests and turning them into a work of art! - Bridal Near Me - Cambridge, Massachusetts

Lindsey and Zoe offered me and my girlfriend an excellent and very personal experience. They made us feel like we were the only ones in the store, and had no problem spending time with us or showing us a ton of different options for engagement rings. Not to mention their selection of new and vintage rings is pretty awesome. Their hours were listed as 10 to 6, but they were open past 6 to accommodate the traffic and the people still in store - we were still in the store but they didn't make us feel rushed. Great place and good people. read more