The best way I can sum up Austin Preowned is it is a "Better Call Saul" operation. I was an…read moreout-of-town customer and initially everything seemed great working with Michael the owner. My mistake was trusting his word. I was about to gopurchase the vehicle, but fortunately used Lemon Busters, who detected some issues with the vehicle. Defensive at first, Michael fixed one of the issues, but during the process I had to wait another day to eventually fly in to get the vehicle. With bad weather that hit and elements beyond my control, flights were cancelled, and I had to wait an additional day to go to Austin to get the vehicle. The flights were so backed up I purchased a one-way rental to go get the car in Austin. But as I was heading there, I was informed BY EMAIL (not a phone call) that he sold the vehicle out from under me. He stated he did not receive the draft from my bank, although I have proof from my bank it was faxed. I emailed Michael enquiring if he had received it well before he imposed (after the fact) a deadline in which I was never told, but he never responded. Be weary of the phone number of his business, as I called numerous times and received an unusual recording to "state your name." I called that number repeatedly and someone finally answered that informed me that it was not Michaels's number. They eventually provided a different number (one different on the paperwork Michael provided) to reach Michael. I asked Michael, who was aware I was en route to retrieve the vehicle, why he did not call me about a potential customer or to obtain my deposit (since I could not reach him via phone) and he informed me that "he did not have my number."Considering he logged my info into his computer and even placed it in the P.O. he arranged, I found this hard to believe.   In a nutshell. Michael will come across as a good guy, but in reality, he just wants money and he will justify it to you as he is a little man in a big pond and has to run a business. He thinks he goes the extra mile, but he has miles confused with kilometers. I spent hundreds on arrangements to purchase the vehicle and especially on the mechanical background check of the vehicle, but Michael opted to sale the vehicle to make extra money, putting him selfishly first and not concerned about the customer that basically paid for someone to fix the vehicle so he could offer it for more to another customer. It is dealerships and salesmen like this that give the car business and the buying experience a bad name. I hope someone reads this so they can avoid being burned. This place has given me second thoughts on using Cargurus.Com and others he associates with to sell his vehicles.

I saw a perfect 2008 Honda on their lot and ended up going back and getting it that week. It had a…read moresmall battery issue (that they couldn't have known about) and Omar was amazing at making sure the car was running perfectly before the sale was complete and went as far as to bring paperwork for me to sign if I couldn't make it to the office. As a younger woman buying a car by myself for the first time, I really appreciate that I didn't feel like they were taking advantage of the fact that I don't know a lot about cars and Omar explained everything in detail. He showed me proof of everything he was telling me about the car and making sure I completely understood everything I was signing. Omar and Michael went above and beyond to make sure I was 100% satisfied with the purchase. There are also always really nice cars on the lot because Micheal does a great job of picking the best of the best so I will be sending all of my friends and family their way. I highly recommend checking them out if you're looking for a used car you can feel safe in!!

See Michael Amato if you want a sale at your pace and excellent follow up after the sale!!!…read more Brenda

Horrible experience…read more Bought a black 2023 Honda CRV on May 4. This review is under a pseudonym but they'll know who I am. The manager, Robert Furcinitti, had a sales associate bring me a sheet of financing options with a "7%" interest rate. I immediately knew from looking that the rate was closer to 20%, and I voiced this immediately. The sales associate, Arlie (spelling?), assured me this was a 7% interest rate in response to my concern. Not even close. So I asked for Robert, who came in and gaslit me that the numbers I was looking at were accurate. I pulled out a financing calculator and showed him 7% would be about $100 less per month than what he's showing me. He backed down, got a new paper with new payments, and sheepishly acknowledged he "made a mistake". Sure you did. The amount of money he would have grifted me out of was about $6000 over 5 years. When I purchased insurance through their partner, [removed as part of edit] and Pronto insurance, they assured me they would "prorate" my insurance if I switched. There was a surprise $84 fee, meaning I was charged $110 for 2 days of Pronto insurance, PLUS the ~$170 fee for the insurance agent. Every step of the way I was deceived and mislead. I had to call Honda itself about the dealership and we're working through what to do about this. UPDATE: I at least got them to recover the $84 fee, but that's no thanks to Howdy Honda. For that reason I've removed the name of the insurance agent from the review.

I'm so grateful to this team today…read more Lou and Gary were both above and beyond unbelievable. Customer service on another level. The state inspector was out sick. Lou worked with me calling other locations, to see if he could help me get it done even if they couldn't help me. While this was happening, one of the other team members, Gary, ended up having an opportunity to double duty, and pop over to help me make it happen. They filled my tires with air, replaced my missing tire cap... They were helpful, kind, patient... they didn't have to make it happen annd they did. AND all this in a service they make no profit on! 10/10.

I have gone 4 times to try to get my state inspection done and the inspector is never there. If you…read moredon't have the service don't publicize it

Its a little garage, hard to tell where to pull in, not a lot of frills or comforts, but they're…read moregreat guys and they do great work. Straight-forward, friendly and professional.

Sam is the man. Very friendly. No Bologna, tells it straight, transparent pricing and quick turn…read morearound. 10/10

Cousins, you already know I love great service. Having experience and customer service and…read moremanagement for over a decade allows me to the ability to understand what it really looks like and how important it is in the success of your business. Enterprise did not fail me in reference to the experience. I ended up rescheduling my appointment that I had a previous day due to all the events going on and wrapping up paperwork for a car accident that I recently had in a car that I purchased this year as well. The best experience was really understanding what I was purchasing and signing for again, and the fact that I have an upgrade from what I had previously had a lower price. I'm very grateful for the experience and the test drive and the openness that was provided in this journey. Finally, did you know that when you rent a enterprise car and then decide to purchase one of their cars off of the sale lot, they will take care of the rental for you and you don't have to worry about going to get this car dropped off. It's always the service environment for me. Everyone was really friendly. The managers and the supporting Financial staff were very communicative and helpful in the quick transition of the new purchase.

Forget The Motor Mile, I started with Enterprise Car Sales online, purchased the following day and…read moredrove out! Epic salesman, Justin Miller is part of a solid team at this location. Thank you

My husband and I have been customers of Juke with our two vehicles for typical maintenance and…read morethey've always been reliable, so when my brakes suddenly went out on my Jeep, I went to Juke for help. It was easy to make the appointment to have the Jeep towed in and they got back to me by the end of the day with the diagnostic. My brake line had blown out and they were going to replace it. The next day they called to tell me there were no brake lines available for my Jeep anywhere with MOPAR, or any other manufacturer. People in my situation are all waiting months for these things on back order. Most shops would have probably told me to come tow this Jeep out of their way until a brake line was available. Not Juke! They thought outside the box and let me know a hydraulic shop they work with could build the part for me, and it would only be $80 more! Perfect! Even though they had to run around town with these brake lines, and rely on another shop to hunt down parts and fabricate custom brake lines for me, they had my Jeep back to me after just 6 business days! The other great thing is Miguel kept me updated the whole time and I never had to worry about if my vehicle was being taken care of. The people at Juke actually care about their customers and I recommend them to everyone I know.

Last time, Miguel made my day. Helped me diagnose a battery terminal issue, offered multiple…read moresolutions based on my budget & printed out info on it for me. BEST part was I had a huge dent in the front fender that I figured I'd pay to fix later this year yet upon pick up the dent was gone!? (Matt?) worked on my car and went completely out of his way to fix the dent. Total cloud 9 jaw drop! Sarah, Forrest, the gentlemen with fun colored hair... everyone is helpful and the biz is so well structured and efficient. No one likes spending on a broken down car but somehow I always walk out of here feeling like my car should break down again just so I can come back lol

Carmax advertises themselves as a no haggle simple solution. Their offer was below everyone else on…read moremy trade-in by about $3000. Their vehicle was priced over market by 10%. The problem was they did have a car that we liked. In the end, I was so turned off by the poor customer service, the overworked employees, and the lack of process. If you're going to make it big mechanized and one simple price you at least have to be efficient and service oriented. Somehow they sucked it everything. Definitely changed my perception of ever wanting to deal with Carmax for selling or buying a car. I really felt bad for the manager that I discussed it with, I was trying to be polite, but he was just a cog in the machine.

CarMax: CrookMaxxing Lemon Slingers…read more The experience has been a masterclass in deceptive practices, zero accountability and zero fs given. What was wrong on day one: Service lights were already illuminated when the car drove off the lot (they keep deleting my photos here). Brake fluid and engine oil both overdue for service. The tailgate was also inoperable. CarMax advertises a rigorous 125-point inspection on every vehicle. Well their service department must be blind. Dash lit up like a Christmas tree. Also, severe water spots on the hood. What was discovered within three weeks (warranty period) -Active coolant leak with pressurized spray visible under the hood -Water intrusion inside the cabin. both front and rear -Rough idle -Leaking washer fluid pump. How CarMax handled it: When the first issues were brought to their attention, they made no effort to acknowledge them or schedule a service appointment. It was brought to their attention 3 times at the time of sale. For the rest of the issues, Saturday was my last opportunity. Turns out service is closed on weekends and I found out the hard way. I was directed to use the app by an employee who answered the phone, but the app has no scheduling feature. Only a phone number that routes back to a closed service department. My warranty expired while I was following CarMax's own instructions. They did not honor my attempt to schedule a service appointment. Warranty expired and I was told to kick rocks. I spoke with another floor manager to wait 2 weeks for some other manager. I refused to wait. I spoke with the general manager who said kick rocks. I spoke with the inventory guy - who said kick rocks. I am completely baffled as to why their warranty is 30 consecutive days vs business days. Why is it possible for a warranty to lapse on a weekend when you can't do shit about it? I was told to "leave a voicemail" next time. I spoke to a human. Why is that not enough?! I have the call logs. Why - did they not schedule an appointment? I don't understand how this is allowed as it is clearly a deceptive practice. CarMax inspects their vehicles like Boeing "inspects" their planes. We all know how that went. These guys make money laundering car dealerships look like saints. They actively and knowingly did not inspect the vehicle and made every attempt to NOT schedule service and took no accountability for it. Look at the other reviews here and complaints with the BBB if you think I'm overreacting. And just to add insult to injury, they sold my data to data brokers for which I am now receiving an onslaught of spam regarding my vehicle's warranty.

Mannn my guys Steve and Eric Flores got me together while I was at work came in signed my papers…read moreand left they are life savers

AMAZING STAFF! They were very open and professional the entire time. Made buying a car a breeze,…read moreespecially Marcel & Carter! I'm glad I bought my Hyundai from this location!

just had the best experience with Alex Cerza. Car buying has…read morenever been this smooth. He listened to our needs, found the right truck with no pressure sales. I recommend him above all.

Evening all. I encourage people to read this review and then decide if you wish to do business…read morewith South Point Dodge Chrysler Jeep. I recently took my Jeep there because a noise was coming from the rear of the vehicle. Despite their horrible reviews, I thought that it couldn't be as bad as the reviews. I was wrong. I dropped vehicle off on a Saturday am - Phillip said they would take a look and call. I didn't receive a call from Phillip Saturday but did receive two calls from the dealership trying talk me into trading my vehicle, trade it before maintenance fees etc and before the mileage eats the value away. Interesting but, the vehicle has the "max" warranty plan. I called on Monday, no status - Tuesday - received an estimate for almost 8k...with a bunch of stuff to do - even though most of it had been done within the last 100k. Anyways - talked on Tuesday...Silence till Friday when I called enough to get a response. Phillip said it should be out by the end of the day. No news Friday, Saturday and could not get anyone to call me Monday. Tuesday - took the day off to go to the dealer for a response. The adventure went from bad to worse. I arrived around 1000 am - tried to find a parking spot. All the parking spots next to the building were filled with inventory, to include the 4x handicap spots. I parked in the one spot left in front of the door - marked visitor. A couple of people came out of the dealership and told me to move my car. I identified myself as a disabled veteran and that they had parked vehicles in the handicapped spaces. The response - there is a space at the end of the second row in the parking lot. This response - you have to judge for yourself. I moved my car and then went into the dealership to find a manager - amazing - none to be found. So - I then went to find Ashley - Customer Service Manager. Ashley went to find Phillip- who was with a "customer". Then Ashley took me to Ivan who could not reach Phillip. We ended up walking into the garage bay to try to find out the status...The tech thought they had the parts, but wasn't sure about the specific parts they were replacing....Going to save the additional writing, you get the picture. Vehicle was finished Tuesday afternoon. Called back to discuss the parking issue - tried to talk to Walter the GM - no response, finally spoke a sales manager. Also sent the Southpoint President a note - no response.