My wife and I experienced a couples massage today at Hand & Stone. I had Meghan and she had Erica…read moreas our therapists. This is one very professional outfit. The ambience puts you right away into a state of relaxation and the owner was very friendly. The room was perfect for couples and I never experienced such a comfortable massage table. The typical massage tables are too narrow and hard. These were wider and unbelievably comfortable, they reminded me of the famous mattresses at the W hotel. Pure luxury. It was a good start that got better. Both therapists were warm and friendly. Asking all the right questions about our bodies and needs. The moment Meghan laid hands on me, I knew she had some great skills and my wife felt the same. The one hour session went by too fast. Next time will be the 90 minute session. Their list prices were actually quite competitive with the luxury like experience of a hotel spa, but the membership prices are an amazing value. And we love the membership program, there's no long 12 month commitment like all others, it's a month to month, easy cancel, low friction program. In other words, if you want a serenity like experience with a great team and truly expert therapists, this is the best value in the area. Keep up the great work!

My husband bought me the Groupon for this for what was supposed to be a relaxing first Mother's Day…read moreGift. Unfortunately, the experience wasn't totally relaxing. First, you have to call to schedule (would be nice if there was an online scheduling option). When I called, I told the woman who answered multiple times that I was using a Groupon. She kept asking me for a gift card code, to which I responded, "Well, it's a Groupon, so should I click 'Mark as Redeemed,'" she said, "yes," so I did that. I read her the code, and she said I was booked from 1:00 p.m. to 4:00 p.m. Mind you this was a gift, so I didn't purchase it myself, and as a result, didn't know what it entailed, just that my husband said he got me a spa day. When she said it would take 3 hours, I asked what the third hour was, and she said your massage is at 1:00 p.m., and your facial is at 2:00 p.m. I reiterated my confusion (that the block of time was 3 hours, but she only discussed two treatments), and she didn't have a straight answer, and I didn't have a lot of confidence in her ability to give me one, so we ended the call, and I hoped (wrongly) that things would be taken care of. 1. Issue 1 - 20 minutes before my massage began, they texted me saying my gift card was invalid. Mind you, I repeatedly told them when booking I was using a Groupon, NOT a gift card. At that point, I was also driving, so I asked my husband to get in touch with them to resolve it. Already a little stressed over what was supposed to be my relaxing spa day. 2. Issue 2 - I was not told to arrive early to complete paperwork, nor sent any ahead of time (as I would have done it and sent it electronically). Nonetheless, I was still there 5 minutes early, but I was surprised to get paperwork. On the upside, the masseuse came out and said I didn't need to finish it so it would not cut into my massage time (nice of her). On the downside, I would have started the massage more relaxed had I been sent the paperwork ahead of time or been told to come earlier. 3. No One Knew What Treatments Were Being Done On Me: This was not my first spa day by any means. My typical experience is that one therapist knows your next treatment, and you either remain in the same room the whole time OR your therapist will lead you to the next treatment seamlessly, so you are not left guessing what to do and where to go. That was NOT the case here. When my massage ended, she told me to get dressed and meet her in the lobby. I said, "But I believe I'm supposed to have a facial, so should I get fully dressed?" She told me she would check, and then, she said it was good I told her that, to remain undressed, put the robe on, and she would get me a box and lead me to the next room for my facial. 4. Issue 4 - Next, I did my facial, but when it concluded, she likewise told me to get dressed and go to the lobby, to which I told her that I had been informed on the phone that I was having treatments until 4:00 p.m., and it was only 3:00 p.m. She, like the previous therapist, said she would go check on that. While she was checking, I checked my Groupon, which clearly stated it was for a massage, facial, AND sauna treatment. She returned and stated that I was not scheduled for anything else. I told her (1) they had explicitly told me on the phone I was booked from 1:00 p.m. to 4:00 p.m. and (2) I had repeatedly told them I was using a Groupon, which included a sauna session. She said she would go check again. When she returned, she was very apologetic but said the room with the sauna was being used and asked if I could return for the sauna session. I told her that I came her because my husband bought me the gift, but that the location was 20 minutes from my house, so I was not going to be returning just to use the sauna. 5. Issue 5 - I don't do facials super frequently, but I would say I have done over 10 in my life, including at the Red Door Salon in NYC. All of mine have included extractions, and none have been painful. This one, however, the extractions were very painful (to the point that I'm worried I will have bruising on my face). Other than that, Blanca was very sweet though. When I left, I still paid a tip for my therapists because my massage and facial were good. However, I left not having received all treatments that were purchased, and having had a stressful "relaxing" spa day rather than an actual relaxing one. I won't be recommending this place or returning.

Another incredible massage today from Helen. Helen is an outstanding human being with a beautiful…read moresmile and a great personality. She is very knowledgeable about the human body and she gives skilled massages with outstanding care.

Eva gave me the best massage! I told her my problem area she definitely went at it. She took my…read moreknots out and just rejuvenated my body. The room is just like other massage places. Its upstairs in the Plaza next to wells fargo. I had a groupon for couples massage for 140$ but i tipped her 20$ bc eva waa just that awesome. I can't wait to go again and definitely will ask for eva.

Guys, don't waste your money or time here. What a joke. I paid $60 for one hour, and they clearly…read morehad no idea what they were doing. I asked for a deep tissue massage for my lower back, and the therapist actually asked me what deep tissue means that is unbelievable. There are only a few places that truly know what they're doing, and this is definitely not one of them. On top of that, they offer extra services you know what I mean and if you don't agree, they treat you with big disrespect. And told her am not happy on her service she said don't come again this place.Very Unprofessional.

I used to enjoy coming here under the previous owners, but unfortunately, the new staff and…read moreownership have completely changed the experience--for the worse. The massages were poorly done, far from anything resembling a professional massage, and I was still pressured to leave a tip. It felt more like a scam than a service. I won't be returning, and I wouldn't recommend this place in its current state.

joined months ago and I am so glad I did. great facility. great staff. great massage.read more

Do not get your prenatal massage here, so not worth it! And you don't find out how not worth it it…read moreis until you see your massage therapist. Price point was wildly unreasonable, but I was desperate to feel some relief. I scheduled a prenatal massage with an add-on. When I arrived, the massage therapist told me all the areas she could NOT work on, I wasn't eligible for any of the add-ons, and I could only get light pressure. If anyone I spoke with while scheduling this appt, or even if the prenatal massage description online included any of this, I would definitely NOT have made an appt here. On top of this, I had prepaid for the massage and an add-on, so the add-on went to waste.

Came in on a whim, was working at an office nearby and saw this place and asked if anyone from my…read morework had been there. One had and she recommended May. I came in and asked if I could be seen when I got off later in the day and do 45 mins with May. They scheduled me and I came back with cash since I saw that cash was a small discount vs card. I paid in advance (that's no problem for me) and had cash still for tip after the massage. The massage itself was in a single room and I was able to go over what was bothering me specifically and what I felt I might need. May was amazing in that she listened and focused on these areas nearly the entire massage, while also still working on other parts to make sure I got a full body as advertised. I'm the kind of person that likes a deeper tissue massage, I do a lot of working out and fitness related activities like golf, running, lifting so my back and hips get out of wack often. I wasn't sure if May would give enough pressure, but I was pleasantly surprised, she gave intense pressure point release on all the areas I needed, and even found more knots I didn't know were in that same area. I couldn't move my back very well to one side before coming in and after I got up to leave I could move freely everywhere. She had water and candy waiting for me by the front desk where she waited to say bye and thank you and I gave her a tip up front as I said thank you also. She gave me her business card and asked for me to make an appointment to come back if I liked the service. This could not have been a better first experience both from the standpoint of getting a specific massage and not something cookie cutter and generic, but also the level of pressure that you don't find everywhere. May is great, and the price is more than fair. Will be coming back for future appointments.

I live in Texas now but whenever I'm home I make sure to catch a massage here it's such high…read morequality and top tier

I booked a 90-minute massage at Cloud Nine Massage for my first visit, and I'm so glad I did. I…read morelucked out and was paired with Vivian, and she was incredible. She was amazing and somehow found every spot that needed work without me having to say much. The entire experience was relaxing from start to finish, and the 90 minutes flew by. It's honestly one of the best massages I've had in a long time. I'll definitely be requesting Vivian again and can't wait to come back. Highly recommend!

Came on a Friday and had a 5:00 p.m. appointment, but we didn't get started until 5:18. They were…read moredefinitely busy, so I'd recommend making an appointment and not planning to be somewhere immediately afterward, just in case. That said, we really enjoyed our 90-minute massage. They focused a lot on our shoulders and did a great job working out the knots. My masseuse, Mia, was great! The facility was clean, and overall we had a positive experience. I'd definitely recommend this place and will be back!

I have been seeing Rique for over 8 years now. He is particularly good at identifying the muscles…read morethat are the source of your discomfort, and treating the pain at the source. His professionalism & concern for his client is second to none.

I have been a client of Rique (Rick) for YEARS and met him when he was at a place in North Park…read morethat I stumbled upon with a Groupon and then we he began working on his own at Peak Performance. I'm so excited about his new venture with Custom-BiLT in Santee. He is truly one of the best massage therapists I've ever had. He's also a TOTAL sweetheart, has incredibly reasonable rates, and really understands the science and art of massage therapy. Santee just scored the best massage therapist in San Diego. You will NOT be disappointed. Go! Quickly!

My masseuse was Alice (pronounced Alis), my husband's was Sukjai. Both of us experienced an…read moreexcellent 1 hour Swedish massage that was the perfect balance and left us both refreshed and relaxed. We will definitely become repeat customers!

Sukjai, is an experienced and strong Thai massage therapist. I have been a client here for several…read moreyears and continue to seek treatment for my physical maintenance needs; whether it might be addressing a specific issue, post work-out maintenance or simple wellness needs. Treatment time management is excellent. I have been able to be taken care of without a reservation several times; although, making a reservation is best practice. The establishment's treatment rooms are clean and comfortable. Parking might be an issue on weekdays during regular hours because this establishment shares building space with other business. I have recommended Sukjai to my Wife and friends.

Jack does an amazing job and is one of the best!! Quickly able to diagnose issues you won't find…read morefrom anyone else. I've never had a Rolfing session and came away feeling great!

In my 20 years of adulthood, I have never EVER had a massage like this. I had a 60 minute…read moreTraditional Medicinal Thai Massage. I was referred to Jackie by another massage therapist from my Physical Therapist's office. I called her within an hour of getting the referral to schedule a much needed appointment. I had pulled a muscle in my upper back and the pain was too much to deal with for any longer. I could not rotate my head to the left AT ALL and had developed a terrible headache. Jackie did not have any appointments available at first, but then she decided that I should be seen right away. She changed her schedule to accommodate mine. AMAZING! When I arrived, Jackie sat down with me and performed a thorough assessment. She even asked about previous injuries. She then took pictures of me to analyze my posture. After the assessment, the treatment began. Now, Jackie does offer relaxing massages, but I needed something more therapeutic. I am not going to lie, the treatment was uncomfortable and painful at times (like physical therapy), but the results were amazing. After she was done, my headache was gone, and I could rotate my head without ANY pain. Jackie is incredibly professional. The day after my treatment she called me to make sure everything was still working and to see if I had any questions or concerns. I have never had a therapist do that before and was quite impressed. I highly recommend Jackie Apostol for anyone looking for massage therapy. She accepts Spafinder gift cards :)

Best massage ever! Raman listens and works out any issues that you might have. He has helped with…read moremuscle fatigue and even sports injuries. He's the best

I needed a massage therapist that knows the human anatomy and listens to their client. Raman is…read moreamazing at getting those trigger points and handling it with care. He was very mindful of my needs and respectful. If you're in need of a true massage therapist that I would consider for any medical massage, it's Raman.