Bought my spa from Tim. Been about three years and everything that was promised about the quality…read moreof the manufacturer has been true so far. They honored a minor repair under warranty with no issues and chased down another problem that turned out to be the electrical contractors fault. Would buy my spa again from Tim. Delivery did not go the smoothest as my one point of criticism. I talked directly to Tim about it so my complaint wasn't blown off or anything like that. Pro tip: know in advance what direction you want your spa cover lift to go and which direction you want your service panel to go. Go through the manual's installation manual to make sure all steps have been done including closing a drain port in the motor. You're gonna have a bad time if someone decides for you or forgot a step.

We purchased a swim spa and a hot tub from Tim's Pools last year. Tim was fantastic to work with:…read morehonest, professional, knowledgable, warm and so helpful. Highly recommend you at least check out Tim's if you're in the market for a swim spa or hot tub. Tim is the best.

We have now purchased two hot tubs at different homes from SpaCity. They are always great to work…read morewith and have the best prices.

Owner Jeff is very knowledgeable about his products and staff members are extremely well-informed…read moreas well. They are very responsive and take time to explain how things work. They have a large active showroom and have provided excellent follow-up service, even though we are quite a few miles away from their location.

My papa was excited to be getting a sauna from Steepleton, but a few days after the order he was…read moreadmitted into the Cardiac ICU. His cardiac team said he would not be able to use a sauna. After canceling the order, there was a 1,800 fee to cancel. The sauna was never delivered and was not scheduled to be delivered for 3 to 4 weeks. Go anywhere else! If I could give zero stars, I would.

GO ELSEWHERE!! Horrible customer service and follow up. We bought a *very* basic swingset and I was…read moreassured that it would work in our space and for our 12 year old. They had to come and stake it, and it still did not work correctly. I waited some time thinking it would settle and it still lifts up when anyone of size swings (he is 175 lbs). The young man that helped us and assured it would work, no longer works there. We decided to give it away and called to see what they would charge to disassemble (it's a 3 swing Jungle Swinger) and move it, and they said it would be $600. The swingset was only like 1000.00 to begin with. I refused to pay that and called to see what they would charge to just take down the swingset and they quoted $300.00 (no moving at all). Our son got home from deployment and took it down in about 15 min. What a joke!! They do NOT back their products and are entirely WAY overpriced on delivery, install and follow up care.

They do a great job with the closing and opening of our pool…read moreGood people who think while they work to solve problems that arise during the job

Very professional company! Ken & Ellen installed our pool a few years ago! We love it! Thanks for…read morethe awesome service and our back yard staycation... Then called then to install a new liner! Always great service! Dee Lyons Memphis, IN

I'm a bit disappointed in this place. These guys are a pretty solid business, that's why they get 3…read morestars. I bought a pool table and air hockey table from them. No issues with the set-up or functionality of either item. I'm currently looking to purchase a spa and they did ghost me though when I inquired about a trade-in and when I asked if they could help with my options. I did not appreciate that treatment. I sold both my air hockey table and pool table- they were in great shape!... but the experience makes me hesitant to deal with this company again.

Great service. Highly recommend these folks. A few years ago another store closed ten minutes early…read moreand employees and customers were in the store and they would not let me in to buy a bag of green egg charcoal. I called Lexington Billiards and Greg stayed open late until I could get there and since that time we bought a bunch of stuff from them. Each time the experience has been great!

My husband and I browsed at Steepleton a couple of weeks ago, we had never been in before and it…read morewas close to a paint store we were stopping in. They have tall basketball goals, pool tables, outdoor furniture, Green Eggs, and more indoor/outdoor games! They have two locations Louisville and Lexington & are locally owned. I imagine they've been busy during Quarantine with all the outdoor options i.e. play sets, pools and spas!

WARNING = DO NOT BUY FROM THIS COMPANY!!! We purchased a very expensive outdoor Goalrilla…read moreBasketball from them (think $2,000) due to perceived quality along with the service. It also had a lifetime guarantee for replacement. Approx 1 yr after install the backboard started to crack and then completely fell apart. We contacted Steepleton and were told basically not their issue and to contact the manufacturer (Escalade). So we did and have been getting the run around for over 6 months and still not replaced and no timeline when it would be. Went back to Steepletons again and asked if they could call Escalade on our behalf since they sell so many to get this resolved. Got the run around - not their issue... Considering that they market themselves on quality and service I would avoid this place completely!!!

We were looking for a built-in pool, a friend said he bought several pools from Aurora. Said when…read morethere was an issue they took care of it right away, they replaced their liner and the filter was giving them a fit so they Aurora gave them a new filter. Well, that sounded good to me we went looking at pools and I must say they were very helpful, we spend several hours and bought a nice 10 by 20 ft pool which we pretty much built in. Zach was the job supervisor he met with me several weeks before they started the install we blotted out where we wanted the pool. When these guys came to do the install which was done in a day. They dug the hole did what they had to they all worked so well together they didn't even have to talk to one another. I was amazed. Zach has been our go to guy when the concrete folks needed help with putting the scoping on he helped right away. Zach came to close the pool and he did it quickly always explaining. I have no complaints. We like going to the office to buy supplies and I have a Traeger smoker that I buy all of my pellets from Aurora as well. We bought the lights for the interior of the pool and the beautiful fiberglass stairs that are stunning to say the least. Highly recommend them. They are helpful and you feel confident. There are built in pool dealers that take the deposit and leave town. I have seen that all to often. That is the reason we went with Aurora.

Excellent service (sales) and excellent installation crew. I ended up with a defective liner…read more(installation was on Thursday). Crew was back on Monday morning to replace. Highly recommend this company if you're looking to purchase an above ground pool!

I am so over Watson's. Unfortunately I've already bought a…read morepool from them. They were quick to deliver it but not to install it. Three days after purchasing the pool on May 27 it was delivered. So I have had a huge pallet of pool parts taking up my garage. They said it would be 6 weeks before it would be installed. It is now going on week 9! The part that really ticks me off is that I've called several times trying to get an estimate of how much longer it will be but NO ONE answers the phone in the installation department and they certainly don't call you back. If you want a pool, go someplace else.

We are extremely disappointed with both the product and the service we have received. We purchased…read morea spa for more than $11,000 in April and waited nearly three months for delivery. When it finally arrived, it was not working properly. We contacted the company immediately, but we had to wait another two weeks for a technician because we were told they were behind schedule. The technician finally came last week and said the control panel was defective. He told us he would order the replacement part overnight and return the following day to complete the repair. Never returned, and no one contacted us with an update. Three days later, I had to call the company myself, only to be told that the part was not even in stock and would take an additional two to three weeks to arrive. This entire experience has been incredibly frustrating and unacceptable. Our vacation will likely be over before we are finally able to use the spa we paid more than $11,000 for. We have spent months waiting, received very poor communication, and have repeatedly been given inaccurate or misleading information. For such an expensive purchase, we expected much better quality, reliability, communication, and customer service. At this point, we deeply regret purchasing from this company.