This is the first year I've gone to the Pool Man for my chemicals and water testing since we've had our pool. Jennifer helped me get my pool clear and figure out why my pressure was so high on the pump. My cartridge filter needed to be cleaned really well. After I picked it up, I noticed a small hole. Lisa was kind enough to take care of it at no cost to me. This is how you take care of customers! read more

I've been going to the Pool Man in Clarksville for at least twenty years and purchased pool liners, chemicals, and other pool supplies. I also got a lot of good advice on how to keep my pool clean and safe, but today they went above and beyond to solve my pool problem. Lisa "the boss" had shown me how to replace my old pump, and when I realized I had lost a special part from my old pump somewhere on my way to the store, she took a part out of their store display model to keep me from having to wait a week waiting for a part to come in. Now that is service! Thank you Lisa and the gang at The Pool Man. If you need quality pool products and knowledgeable service The Pool Man is the place to go. read more

The Pool Man, INC. installed our 1st in-ground pool when we lived in Clarksville, IN 6 years ago. It was a large pool 20X40, 9feet deep. Back then, I didn't know anything about in-ground pools other than I wanted one ;-) They gave me great advise and installed a pool that was the envy of the neighborhood. Everyone at the Pool Man store was very helpful whenever I had a problem or questions. We have been so pleased that after we built a new house in Harrison County we had them put in another pool. But I didn't hire them again until I called every pool installation company that would go to where we lived and got quotes from them. The Pool Man by far had the best deal for what we wanted so I hired them again. They installed a 20X46, 9 foot deep pool with a heater, auto-cover, diving board and a huge slide. We have had this 2nd pool for 5 years now. Owning a pool is not without problems over time. But the few problems that I have had have been solved quickly and to my satisfaction. Lisa Kane, owner, has always gone over and above what was expected to make things right and make me happy. My encounters with the staff at the Pool Man store have been friendly and professional. I still go there once a week to get my pool water analyzed and any chemicals that are needed. If we move again and get a 3rd pool you can bet that I will be calling the Pool Man again. ..... Rick M. read more

Pool Man - Just after installation was completed. - Hot Tub & Pool Near Me - Clarksville, Indiana

I have a mother that continues to give this company a chance however if I could give zero stars, I would. Most unfriendly management staff I've ever met; recommend some customer service training or leave your personal day day at home. She has had to call multiple times to get a return call. Multiple times they have failed to show up for scheduled appointments. Installed a liner that leaks and they have yet to fix. And just this week promised to look at her pool pipes to insure there was no leak...said there wasn't just a leak in motor...apparently fixed...and she's still losing water faster than she can get it in the pool. And everytime she talks to someone they tell her something different. Horrible, horrible service!!! read more

Unfortunately I have not had the opportunity to be a customer of The Pool Man because in the past year I have called twice and encountered Lisa. Lisa answers the phones and is probably the least joyful person I have ever spoken to. I am by no means a pool aficionado, so when I have called I have tried to explain my request (repair both times) and since I didn't use the professional terms - Lisa was rude and condescending. I would not recommend this business to anyone in the area. read more

I frequently purchase pool supplies and parts from the Pool Man and have had nothing but excellent interactions and service with all the employees. Obviously, some are more knowledgeable than others but they have all been great in helping figure out what I need and teaching me how to care for my pool. I've made big and small purchases as well as a few returns. No problems! That's Pool Man! read more

The workers are very nice and friendly. Well-educated about pools and offer a wide range of products, some I had not seen at other stores. The only negative is that I was forgotten about which shows some miscommunication and customer service issues among the staff. I waited an hour before I had to find another worker and ask on the status of my motor that was being fixed. The person working on the motor did not communicate with me about how long it would take. It had not been fixed yet and I was told it would take another hour. I left and went home, only to receive a phone call immediately after walking in the door that my motor was fixed. It would have been nice to have clear communication from the beginning so I wouldn't have to take multiple trips out to the store. I'll probably go back to this place unless something similar happens again. read more

The Pool Man helped find the leak that was causing my pool to lose water after Ed's Pools LLC installed their pool. They sent 2 different people to try and repair the damage. They replaced the skimmer with a new one that they provided for free. I appreciate all they have done to correct their pool contractor's error. Thank you Pool Man and everyone who helped get our pool up and running. read more

I used to use Pool Man for my old spa, but recently returned as a customer to purchase a new spa. Jennifer was very knowledgeable about the models offered and helped me find the perfect spa for my space. The day I purchased my new spa, their staff went out of their way to help me find everything I needed, and answered all my questions. They gave me an estimate for when my new spa would arrive and it came early. I couldn't be happier with the customer service I have received. read more

The pool man staff are very knowledgeable an friendly. They go out of their way to provide excellent customer service, helping you find solutions to your problems, special ordering parts and even carrying things out to your car. I would highly recommend them to anyone with a pool or spa, or anyone who is looking to purchase a pool. read more

Pool Man - Hot Tub & Pool Near Me - Clarksville, Indiana