Read the contract very carefully before signing. They are not interested in working with you.read more

I reserved a unit online and received a confirmation email about my reservation. Upon arriving at…read morethe facility they were closed by 4pm on a Saturday 10/2. Their hours are listed as open until 6pm. After hauling a trailer from California I was a bit annoyed at this, especially since they would not be open the next day (Sunday). I called and left a message inquiring about my reservation, to let them know I was unable to check in since they were not open, and asked them to return my call when they could. No response whatsoever 3 business days later. Super unprofessional, terrible customer service. Take your business elsewhere. I recommend StorQuest in Lafayette instead. They were able to accommodate me same-day and even stayed open a few minutes late as I had arrived at StorQuest 20 minutes before they closed for the day.

BEWARE!! STORQUEST STOLE MY LIFE THIS WEEKEND!!! My 10x30…read moreunit was auctioned "ACCIDENTALLY" to someone-after renting here for 3 years and paying them thousands of dollars, assuming my belongings were safe in storage here. So far, all I have gotten was "SORRY, IT WAS A MISTAKE" from the manager Mary. After logging into my account and noticing one of my units was no longer showing, I called them immediately and was informed that they "didn't know why it wasn't showing" and "think it may have been auctioned", like it was no big deal? HOW DOES THAT HAPPEN??!! It was only after begging the employee to have the manager Mary call me ASAP that I was able to confirm with her that, YES, it had indeed been "accidentally auctioned" along with someone else's unit that was also "accidentally auctioned" because of her "mistake". How do 2 different customers' storage units get accidentally auctioned?!? I have made several panicked calls and left voicemails PLEADING for them to fix this ASAP. As if that was not bad enough, Mary (manager) also informed me that she was ALLOWING THE BUYER ACCESS AGAIN LATER THAT DAY to empty the remainder of my unit!!!!!! This was AFTER she had admitted to me that she was sorry and this was her "mistake". She was going to allow him to continue taking THE REST of my belongings out of MY UNIT that SHE accidentally auctioned??!! AFTER she had asked him to bring everything back and told me he understood and had agreed to bring everything back. And she didn't understand why that would be a problem? ALL of my irreplaceable belongings ARE GONE! And not one employee at Storquest seems to care about resolving this, which makes it seem like this is just something normal that happens all the time there?? No one there has seem alarmed/concerned at all by this. Aside from this experience being a complete nightmare, THIS IS FLAT OUT WRONG AND ILLEGAL!! This is everyone's worst nightmare when deciding to entrust a storage company to store your life at their facility. They have not done anything to get my belongings, memories, my children's keepsakes back!!!! I will be contacting a lawyer TOMORROW and aggressively pursuing legal action against them!! Mary-store manager Makayla and Josh-district managers HAVE DONE NOTHING!!!

Very helpful staff and nice, clean facilities. I reserved a 10x10 unit online but when i looked at…read moreit in person I realized it was too small for my needs. I needed a 10x15. I expected the change over to a different unit to be a drawn-out process, but the onsite staff made it happen quickly and painlessly. And they still honored the online reservation price, a big win for me. As for the unit, I got a 10x15 driveup with a roll-up door, which is necessary in light of the size of some of the furniture I'll be putting in there. But there's an added bonus in that the unit has a 2nd door on the back that makes it accessible from the inside of the building. Another win as it allows me to put items that I might need to get to frequently near the inside door while the larger, long-term storage items can stay by the exterior door and out of the way. I am a repeat customer of this location. And as long as I remain in the area it will be my storage of choice.

Cons: ongoing mouse infestation caught over 65 mice 12 months…read more Exorbitant late fees of 30% and 2 day lockout policy Pros: extremely nice front desk people!

I rented a uhaul and was promised extra free miles when uhaul messed up my check-in. Turns out the…read morerep I was speaking with didn't even have the authority to allow that. However, Kraig at CubeSmart was very helpful and made things right. Check out process was much easier. I recommend this location :)

I can't speak for other locations, but the staff at the Dacono A‑American Storage has gone above…read moreand beyond since the day I moved in. I'm not sure what happened with the other reviewer's experience, but Cary has always been completely upfront about every cost associated with my unit and incredibly accommodating with my constantly changing storage needs. Before coming here, I had a couple of 5×10 indoor units in Thornton that cost nearly three times what I'm paying now for a 15×20 unit with direct outdoor access and a roll‑up door. In Thornton, I was always worried about theft, the staff seemed to change every week, and moving items in or out was a physical challenge because of the tight hallways, tiny access doors, and the general disapproval from management anytime I needed to move things. At the Dacono location, I can drop off or pick up items almost anytime I need to, and the payment options are extremely convenient--whether you want to pay upfront, online, on‑site, or by mail. A‑American Storage in Dacono is far superior to any other storage facility I've worked with in this area.

UPDATE AND RESPONSE TO OWNER COMMENT:I finally got my money back, it only took getting the BBB…read moreinvolved to get them to own up. The beauty of the digital age is that your claims can be tested. Not once did you try to contact me to see if I received my refund. That is a flat out lie. I tried to contact you twice with no response. It was not until over a month after the BBB complaint was filed that received an indirect written response through the BBB that a refund had finally been sent. Almost 3 months after my unit was closed out. The only direct contact I got from your office was yesterday 6/17 at 3:14pm when your office attempted to bribe me to change this review.

Staff is very friendly, but trying to get a refund due for a payment that was made for months…read morebeyond my service contract terminating has been utterly frustrating. ENDLESS back-and-forth, with mentions that a check is being sent (..it's not), always friendly but unfortunately they can't simply issue a refund on my card. I would avoid for these predatory billing issues that I'm experiencing. Yikes!

I got a small storage in Boulder, CO ....I sent them a check for 6 months , they confirmed receipt…read moreand 2 weeks later i get an automated email and text saying my account is past due ... WHF ?? Plus my rate i was told it can randomly go up FIVE TIMES ?from like $20 to $100 a month ...

I've always chosen Dillon Road Storage for all my U-Haul rental needs. They are usually not too…read morebusy and I'm in and out in about 10 minutes. The place is very clean and the staff is friendly.

Trigger warning! WARNING!!…read more I had an appointment to pick up my U-Haul trailer, for a three day rental. I was called 24 hours it in advance and asked to come one hour before closing. The business was not prepared to deal with the amount of customers that were present at the same time. When I showed up one hour before closing, all the parking spots were taken. So I pulled as close as I could to the east side of their small parking lot. I went in, I sat down and waited my turn. As Soon as the receptionist finished with her client, the male client left, and she started with her next client, female. Then he(the client whom just check out) returned, asking who drove the vehicle that I was in. I told him that as soon as I could that I would definitely move it for him, because there was no parking Spaces available. He started yelling at me, then someone else (female client) started yelling at me, then the people behind the counter stared yelling at me. Just to be clear I was the only person that was light skinned and blue eyed the entire building. I had to endure such a racial slurs says "white bitch"& "Privileged white bitch". I was told by the Male worker I was being Berate, for standing up for myself. I offered to move, which was denied. I offered to back completely out of the area, which was denied. Eventually the Male client who was screaming at me in the parking lot left. Before he left, he screamed at me. Calling me 'white' and other things. At this time I'm just stunned. I parked and went inside to ask the manager what the next step was. He told me that they refuse to do business with me. A female, being yelled at by a man and woman in the parking lot. I would like all the none Prejudice individuals of our community to understand that this is not a place That I would do business with. I'll pick up my U-Haul from anywhere else in the area except this place. So, what happens when, one person has no pre judgment, and the other does. ---- Update: Your response is just as I thought it would be. I'm still not interested in doing business with you.

Payments will gouge you as they go up…read more Started at $114/mo for a 10x10 in Jan 2023 $159/mo 5/1/23 $192/mo as of 2/2/24 ...i'm not sticking around for may or junes hike boost. Massive overcharging.

This place is the biggest shyt show clown operation i think I've ever dealt with. LITERALLY, their…read morebusiness model is to act like the left hand doesn't know what the right hand is doing!!! For one, no one is ever in the office. So customer service doesn't exist. Which is super convenient (for them) when cash customers try to make payments in person, but can't since they're never there. But then of course charge you late fees, because, fuck you pay me! Even though I paid two months in advance and specified not to be on auto pay, they charged my card again after the first month. They renewed/altered my payment due date w/o notice, so again, another late fee. I was told I'd b me reimbursed for the first late fee due to acknowledgment that they shuck and jive being understaffed and that no one is usually in the office. After a few months of asking about it, I still never received it. Their shitty app never work for remote gate access. Clearly they couldnt be bothered and were to cheap to pay any IT person to make a simple fix to the app. Also they raised my rent from $280 as of 9/24, to $375 starting 1/25!!! Go f$ck yourself scumlic storage! Furthermore, Mark the on site manager, is a tool, who only regurgitates the shady sop's they use to jerk people around to nickel and dime them, lying to your face, of course, to protect his pathetic job and free place to live. I left after 4 months of their f@ckery and would warn anyone to stay away from these grifters!!!

Very accommodating and friendly. They are priced right and dop not gouge you after one year of…read morestorage like most do such as PUBLIC STORAGE as they are crooks there. Public Storage raised my amount $100.00 every year, so I left. Public Storage like most, start you out with a fair price, then at the end of the year send you a letter stating the increase. Take your business to BMB Secure Mini Storage you will be happy even if you have to drive over an hour or so to get there; it's well worth the move

Friendly family owned business. Billing was simple. Facility was secure and easy to access…read more No hassles storage. Would absolutely use again.