I recently went online and rented a storage unit at the Red Dot Storage facility at 9651 St. Charles Rock Road St. Louis MO 63114. My first visit to the facility to put some things in the unit was Friday January 20, 2023. After difficulties gaining access to the unit, and 45 minutes on the phone, they moved me to a different unit and I was able to remove the lock and open it. When I left, the instructions were to put their lock into the "lock box" by the gate. When I dropped the lock into the "lock box", it opened up. I took a picture of the open "lock box" in case they tried to charge me for not returning the lock. In addition to these episodes, the gate that is supposed to have "controlled gate access" and ensure your belongings are "safe and secure" has never been closed since Friday January 20, 2023, and I am writing this review on Wednesday January 25, 2023. I have called numerous times, and am told "the pin pad is broken and will be repaired as soon as possible". Really ??? I have also sent emails asking that someone contact me and have had no response. I DO NOT FEEL SAFE GOING TO MY STORAGE UNIT. THERE ARE PEOPLE WANDERING AROUND IN THERE. Next time I need to go to my unit after dark I will contact the police and ask them to accompany me. read more

Red Dot Storage - Self Storage Near Me - Boulder, Colorado

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This place is a Joke from the word go!! Set up an account online, went with a full moving truck to unload into my, already charged mind you, unit #088 with the code they sent to me *3396# doesn't work. Text the number, they tell me no gate # for my cell #? I open my account info, a digit was off, I update wait 5 minutes retext 10 times and get NO RESPONSE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I immediately contacted my financial institution to reject the charge! What a ripoff! read more

I used this red dot for a short while in Litte Rock, Ar. I then cancelled my storage when I was done with it, before my first month bill. Since then they have sent me late fees and collection fees and continue to charge me a monthly rental fee, even though I moved out and cancelled my unit. I have made several attempts to contact them and resolve the issue but, apparently they have no answers. This is the worst storage company I have ever seen. Very crooked. They need to be shut down. I will be using Public storage or Cube smart from now on. read more

Let's start with their Better Business Bureau (BBB) rating... F. In short... no matter what my personal situation with them... they have an F rating with the BBB. F... it doesn't get any worse than that... or more informative for any prospective storage unit renters. They work hard at being F rated and it shows. read more

I rented from Triple AAA Storage in West Monroe, La. Red dot Storage bought them out. I called to give notice and they said that no notice was needed. I pay at the 1st of the month and will be out by the 15 the. They do not prorate rent so I will be paying a full months rent for 2 storage lockers which I will only be using for 2 weeks. Also I what's paying for secure location for my storage where the gates were locked.since red. His taking over the gates are left open and there's absolutely no one in the office. Red. Sucks don't rent from them read more

I have had a storage unit for over 2 years. Just recently I asked dor a military discount. They raised the rate by 22 percent then gave me a 10 percent discount. That is not honoring the military. That is robbing us. read more

I have a travel trailer stored at a facility they recently bought from a local owner with whom we were happy. Today (Friday before the Labor Day weekend) I went to pick up the travel trailer and the automated gate would not open. A person there in a "Red Dot" truck said that the "Internet was down" and the gate would not open until Internet service was restored. After calling the office in Boulder CO, I found out that the gate has been inoperable for over one week. I have paid my bill on time every month. Someone could remove the gate easily with a wrench; heck I could if they would let me. So I guess we will miss our Labor Day camping trip because of Red Dot mismanagement. Now you understand the "one star" rating. read more

They are some shady people they changed the billing without notice and no way to pay ahead. The units leak and they turn the cameras away from the units so they can be broken into. Mine unit was broken into and they did nothing. The so called controlled entrance is a big joke it took almost a year to fix the gate. The lighting sucks so don't go at night. I think it's time to check out the new company in town. read more

What a horrible place to do business. Red dot bought out hilltop in our area in Ohio which I was very satisfied with. Now it's gone to hell. Terrible customer service and they dont keep any employees on site like previous owners. Everything is done through Colarado. Can not speak to anyone on the phone, they may call you back in a couple days. They're system completely suck. I will be pulling all my stuff out of both units very soon read more

I am an unemployed veteran having just moved to Kentucky from Nashville. On sept 18 I placed some belongings in a unit with this company. I planned on driving back before another month of payment would be due which is he 18th of October. On Oct 5th I received an email apologizing for the late notice that the facility would be closed starting tomorrow and possibly into the next week. The number they gave for questions and concerns doesn't work! I drive down from Kentucky on October 12 a Saturday. I pull up to the facility and was denied access. This week I get a notice of outstanding late payment. I call the 615 number given for questions and concerns. Guess what it disconnects you every single time within 3aec. So, I emailed and texted them yesterday and this morning that I would be driving down today to gather my belongings. Not a single reply back. I drove almost two hours and get to the facility and was denied access. Calmly I called the 1-855 number and spoke to matt first. Let's just say being calm went out the door within moments. Their snotty,, rude, pure nasty tone and demeanor is rather disgusting! I explain the situation and they were defiant, robotic and convey a since of IDGAS seriously they could care less. Matt couldn't give me the dates that the notice went out but we gave all customers plenty of notice, blah blah blah. His pompous, attitude sent me over the edge. I hung up and then searched my emails....and called back. Craig, oh Craig , the other reviewer is right on point about this guy. Oh what a joke he is. Once agin snotty rude, pompous, I told him what was going on and that matt had stated that plenty of notice was given and he tells me that is correct! Ha, I read the letter aloud and asked for him to explain how less than 24 hr notice and and apology for the late notice is deemed plenty of notice? "Well, sir, we have no control of third party contractors...blah, blah blah.... I asked him to explain how is it their inadequate and tardiness, late notice letters is okay and I'm supposed to allow that to slide by and be understanding yet the same not be done for me? I was told until I pay my late payment and fee charges that access will be denied and I'm choosing to end this call now sir. Click! Wth? I'm telling EVERYONE RIHT HERE, RIGHT NOW, DO NOT USE THIS CROCK OF A WANNA BE BUSINESS....FULL ON RIDICULOUS BUSINNES WANNA BES AND THE RUDEST, MOST CONDESCENDING JERKS IVE EVER DEALT WITH! Don't be a fool like me .....Red Dot is the absolute worst! Truly, no lie the WORST, read more

The absolute worst!!!! Security gate has been broken for over a month and one of the buildings has a huge hole in it (has been like that for almost 5 months now). They leave gate open and say they are waiting on third party before it's fixed. I guess the same applies to the damaged building. Charge way too much in late fees! It's $20 or 20% in TN (which ever is greater. They charge up to $45 no matter what you pay monthly. Make you pay an additional fee monthly for not taking their insurance. Please do not get me started on their customer service!! Those people are the worst of the worst. I'm a single mom and I'm newly separated, that's why my things are in storage. Ran into financial trouble last month and was late. I paid the bill Friday and their little red lock was suppose to be off today. It wasn't! I called and was told by Craig ( probably the worst one I've dealt with) that it won't be off until tomorrow by the end of day. Now I did take a pic of their screen at the Kiosk at the facility and it states by the NEXT BUSINESS DAY by the facility manager. Craig says it's not company policy and it won't be removed until tomorrow. He also says it's a courtesy for the gate and security features, even though it's on their website as one of the things they provide. Red Dot hired all the customer service people to speak on their behalf. You should really make them aware that they shouldn't speak about things they have no knowledge of. I told him that TN law is $20 or 20%, he says it's the companies policy that they charge those amounts at those times where it can total $45 a month on a $76 a month unit. I told him that a STATE LAW is the law. The company should have been made aware of our laws before doing business here and I'm sure they were. I just don't they care!! Seems like they think the only thing that applies to them is what they think. The absolute worst! Once I can move ou or that facility, I will be. I will discourage anyone else from using them also. I know everyone's experience is different. This was mine so don't say I'm wrong for my opinion!!!! read more

I rented a space for a year and paid on time every month. I checked out and can not get a refund owed to me. They say it has been paid to call my bank and I have and still nothing. Joesph and Morgan who are leads in their call center are very rude people. I guess this company does not believe in being customer friendly. read more

the supervisor that I filed the complaint on this site on call me back again after I called in and said I want to speak with a supervisor the personal responding was the man that did it the complaint wheels that he threatened to throw my stuff out on the street when I got a free month for moving to a small Walker because of them when you call for a supervisor I know that the same person can't call back and take their own complaint on themselves this is ridiculous this Management on this company sucks I give them a F rating read more