The staff, including those at the front desk, were friendly and helpful. Andy was especially…read moreknowledgeable, patient, experienced, and generous with his time. Jesse was accommodating as well on another visit. If you want to avoid a long wait before being shown around, I recommend booking an appointment in advance. The store has an extensive inventory, although the showroom isn't large enough to display a significant portion of it. It appears to cater primarily to a higher-end clientele, with many visitors being interior designers rather than homeowners. As expected, prices tend to be on the higher side. If you know the manufacturer's stock number, you may be able to find some of the same items through online retailers such as Wayfair. However, for large purchases like bathtubs, it's worth considering the delivery experience. Ordering elsewhere may carry a greater risk of delays, logistics issues, or the absence of white-glove delivery services.

I don't typically write reviews, but the exceptional service I've received at the Ferguson Plumbing…read moreShowroom in Pasadena deserves recognition. Working with David Laycock has been a total game-changer for my professional projects. Having collaborated with him on numerous occasions, I am consistently impressed by his deep product knowledge and his mastery of the customer service side of the brands he represents. He handles every detail for my clients with the utmost professionalism and efficiency. David represents Ferguson perfectly, and I plan to continue being a client as long as he is there. Five stars from both me and my clients!

I brought in a lamp that shorted out and Carlos was very helpful and fixed it for a fair price. So…read morehappy I didn't need to throw my floor lamp away!

They fixed my antique table lamp and replaced bulb with softer non cancerous one. Carlos is lovely…read more Recommend 100%

The team was super and friendly. I bought a ceiling fan got in and out, no wait, no lines. Carlo…read morewas super helpful and knowledgeable. He was professional and courteous. I thought he was the store manager. Quality and services are hard to find and Lamps Plus has my trust. Thank you Carlo!

The Sales Team at this location (Pasadena? CA) could be a little more helpful. I walked around and…read morewas never greeted until I went up to them & there were 2 people working. I was told by each to go online to shop. I wanted personal assistance and that was the reason for my visit. Everything I wanted they didn't have until I went to my car & located the item on photo search and showed it to them in the store.

Great customer service when looking for a replacement shade…read more There lady looked up the item and the part number and had to do a special order. we will return

Highly recommend this store for their lighting expertise and excellent service. I have two table…read morelamps with dimmable sockets that were built for incandescent lightbulbs; but since you can't buy those anymore, I wanted to see if it was possible to convert them for dimmable LED bulbs by simply replacing the sockets. No place I called could give me a straight answer, but one of them recommended I reach out to Modern Lighting. They actually trialled my question on a lamp they had in house, so that I didn't have to drive to them until there was reasonable certainty they could do what I needed. They quoted me a price, and I went in the next day. Not only did they get the job done, it ended up costing less than their estimate. Very grateful to Jeff and the rest of the team that, in this day where there are few specialty experts anymore, they still exist and were super nice to boot!

Small store located in Arcadia, has several brands on display but mainly has a catalog online to…read morelook for products. They have a "designer" in house which the front desk gave us an appointment to go in. Upon arrival, we sat at the desk letting the designer know what we wanted. However after 10 minutes it clearly shows she's not experienced and does not know what she's talking about. Shower tubs styles were named wrong, unfamiliar with the product lines, it's more like she's online shopping for you while you're sitting next to her. Prices are high and there's no design service. She said twice she would email us the chosen products but never got an email or follow up. Would not recommend coming here unless you're unable to do your own online shopping.

Megan worked with me on bringing my new bathroom to life. I was in need of a new bathroom converted…read morethe laundry room into this bathroom. The process was seamless and simple with Megan reassuring any worries. Highly recommend 10/10

I needed a really hard-to-find bulb for my mom's ceiling fan. I had called every local Ace, Home…read moreDepot, Lowes, OSH, and no one even understood what I wanted. This place had one at their other location, had it moved to the store near me and it ended up being under $10. I would definitely go here again for light bulbs.

I got to say Tom is the heart and soul for LBC. Great customer services, attentive, responsible,…read morereliable, and he will go out of his way to help. He gives great advice, great recommendation and great after sales services. He replies his email under no time and check on your shipment at a heartbeat. I have been working with Tom for almost 4 years, and no single word of regrets and complaint. No job is too small or big for him and he will take great care of everyone.

Sightseeing in Pasadena, California…read more.. I had some time on 1.7.24 in the evening and tried to see the Harbeck Lights. I thought that people would still have their decorations up on Epiphany Sunday, but I guess not. It was just my wishful thinking. We did see one house with partial lights. The homeowner was in the process of taking down his decorations. Shucks. Maybe next time... It looks and sounds like a wonderful experience!

Had a wonderful evening checking out this community's expression of holiday cheer. Hasting's ranch…read morehad so many beautiful houses and coordinating street decor however this house really went all out. There was traffic so I would recommend parking a few blocks away and walking through the neighborhood to get the full experience. We saw neighbors selling hot chocolate across the street and it was the cutest thing. Definitely making this a family tradition and coming back next year so that we can check it out a few times during the holiday season. I loved the light show and the music that went along with it and they even had a star wars show too! Very cute very festive and free :)

The guys at the counter are great! My wife can show up for…read morea will call and they are super respectful, unlike another electrical supply house in the area, they turn around quotes in fairly good time and have a very decent inventory

Great service. Everyone helpful and friendly. The shop is 200 meters from my practice and has sent…read moreme new patients to care for including their work force.