I want to start with what was is wrong......please view the photo I uploaded. Our glasses as a matter of fact it was everyone's water glass as foggy and when I wiped my foggy water glass with all my strength with my napkin the NAPKIN was BROWN. They need a human dishwasher or a new dishwater because the glasses have built up dirt in them and that is disgusting. The food was typical Red Lobster food. read more

Red Lobster - I I wiped mine as well as I can, and they let me know that the water glasses is actually dirty. Built up dirt - Seafood Near Me - Las Cruces, New Mexico

I had a horrible time at this restaurant. Our server was kind, the food was okay, but the atmosphere is what I'll take away from here most. Being a one of two people who were visibly not Caucasian or Hispanic, all patrons in my party's area of the restaurant stopped eating their meals and engaging in their conversations the moment we were seated which happened to be dead center. It was without question one of the most bizarre and also most frustrating experiences I've had at any restaurant. I felt like a zoo attraction. You'd have thought these people had never seen any Asian people before in their life. Never coming back here again. 1/5. read more

I would give a zero or less rating if possible. Very Poor Service/Standards I ordered a birthday meal Saturday, January 31, 2026, see receipt. The food delivered was substandard to say the least and the cost for this meal was very disappointing in comparison to the meal received. The meal items were packaged horribly. Both appetizers arrived cold. The seafood stuffed mushrooms contained half an order and the stuffing was smeared all over the container and not inside the 2 mushrooms received. The mozzarella sticks were delivered with no marinera sauce and were cold to the touch and cheese not melted as if just warmed and not cooked. The brussel sprouts, which cost extra, both orders contained uncooked, raw spouts that simply appeared to be tossed in the sauce. Because they were raw, both orders were inedible. The main dish on both contained grilled shrimp which was over-seasoned and charred instead of nicely grilled. Neither meal contained the drawn butter always included, so it was a very good thing we ordered extra garlic butter otherwise would have had no butter with the meal. The dragon teriyaki lobster can simply as 1 piece. I am unsure how many are to an order but highly suspect there is more than 1 piece. The potato ordered arrived very shriveled and almost not worth eating and the requested "fully loaded" condiments arrived in a container half opened so most of the contents spilled into the deliver bag. I will say that this is the second time we have ordered from this particular restaurant recently and both times have been disappointing; however this order far exceeds the disappointing standard. Sadly, I will say we will not be ordering or dining-in for the foreseeable future. The quality of the food and service are horrible as this restaurant. It is obvious the staff this particular day had no qualms about sending subpar food. Order #: 10574715336 1 New! Create Your Own Lobster Lover's Dream® -- Choose 3 $53.99 Rock Lobster Tail $0.00 Maine Lobster Tail $0.00 New! Crispy Dragon Teriyaki Lobster $0.00 Baked Potato $0.00 Crispy Brussels Sprouts $2.99 Add Butter $0.00 Add Sour Cream $0.00 Bacon, Cheddar, Green Onions $1.99 Add Cheese $0.00 ON SIDE* $0.00 Grilled Shrimp $6.99 1 New! Create Your Own Lobster Lover's Dream® -- Choose 3 $53.99 Rock Lobster Tail $0.00 Maine Lobster Tail $0.00 Maine Lobster Tail $0.00 Orzo Rice $0.00 Crispy Brussels Sprouts $2.99 Grilled Shrimp $6.99 2 Roasted Garlic Butter (4 oz.) (2 x 2.99) $5.98 1 Seafood-Stuffed Mushrooms $12.99 1 Mozzarella Cheesesticks $9.99 1 Strawberry Cheesecake Bliss $11.99 1 Chocolate Wave $9.99 Subtotal: $180.87 DELIVERY CHARGE: $4.99 Tax: $15.59 Tip: $32.56 Total: $234.01 read more

Friendly service, clean environment and food was Excellent. Great Experience Manager is doing a great job with staff they were all well trained read more

I went in specifically for clam chowder. Unfortunately, the chowder would barely be considered warm, and the "bowl" has very little volume, not a good value or a quality product. The pending bankruptcy can only be hastened by such poor fare. read more

I was at the Red Lobster yesterday Afternoon for lunch/I was disappointed in the Fish & chips and coleslaw! The one piece of fish I got was very oily and it was mostly batter & very little Fish..I Could have gone to The Game and gotten better fish!! The coleslaw had no dressing on it-very tasteless!! And disappointing. The Service was great -we got extra biscuits that are delicious & I asked for a To-Go cup for my ice tea and it was brought to me quickly and with a smile. I had wanted to get Lobster Roll but the Photo showed a plain roll with small pieces of Lobster & nothing Else on it!! Thank God I'm going back to Calif . Where they know how to serve fish & seafood. But I must say the time before I was there I had delicious scallops!!! read more

Came in & didn't get greeted. Finally got a seat & wasn't acknowledged for 15 minutes...yes I timed it. Finally bread was delivered & yet no water. Literally waiting for water as I write this. Edit: trying to check out & the server says "give me one second" & doesn't return for 20 minutes. THIS IS UNACCEPTABLE. read more

Red Lobster - No water served with bread. - Seafood Near Me - Las Cruces, New Mexico

Normally I love this Red Lobster!! I am a very long time customer and usually very satisfied. This time, however I was very disappointed. I placed a fairly large carry out order for early pick up. The order was 10 minutes late in getting completed... the Chesapeake Fries were not hot and the Lobster dip and chips did not remotely resemble the photo on the order page. The salsa was the tiniest cup they have and the lobster dip was in a cup (not a plate like the photo) that left a whole inch from the top empty! I don't know if the kitchen or the server or the restaurant was at fault . This is the first time I ordered on a Sunday and will be the last! The service during the week is far better. I am a very long time customer and usually very satisfied... very disappointing! read more

we were on our vacation and decided to have lobster and crab. We stopped at this restaurant unfortunately the first batch of both me and my daughters was cold. I asked the waitress to touch it. She but did oh yeah you're is cold so she it back but the killer part about it was I stuck a crack crab leg in between the crab just to see if they were going to really bring me some fresh new crab as they so-called manager said when the crab legs two separate plates came back once again cold again very funny how he said that they would bring us fresh crab it wasn't. It was my same old crab legs. For the money that we spent over $100 I was so disappointed very disappointed. I wonder what he take his wife or family out to dinner and want cold I'm so sure his CEO of the company would not agree on this type of service. I promise I will never come there to go to have lobster and crab. What a letdown. read more

Very nice, clean restaurant. Food was great!... ...And the service!... Dominick! How lucky were we to have you serve our table today! From the start you were genuinely pleasant and accommodating. Your calm demeanor made our day as we regrouped from an unpleasant White Sands Missle Museum visit. Plus, you sound like Mathew McConauhey... we were waiting for you to say, 'ALRIGHT ALRIGHT ALRIGHT'. Actually, you gave us ONE 'Alright'...LOL! Keep up the GREAT work! read more

Red Lobster - Front of Red Lobster - Seafood Near Me - Las Cruces, New Mexico

We're sorry to say, we thought this restaurant was and is way over rated. The mood and setting is way out dated and feels so unwelcoming. They were out of a lot things that we asked for which was kinda weird, I can understand one thing being out but multiple? The decor, building, carpet and just everything in general was very outdated. The only saving grace was the staff. Our waiter was super nice and took care of us. Food was ok little over priced but not bad. A few changes to the decor and better management of inventory would go a long way. It was very disappointing . read more

Red Lobster - Appetizers were so so. - Seafood Near Me - Las Cruces, New Mexico

Unfortunately, this review isn't going to be a good one, so hold on, this is going to sting a bit. My husband and I went to Red Lobster in Las Cruces for our 25th Anniversary. He ordered the shrimp special and I ordered a pound of crab legs and the crispy Brussel sprouts. The Brussels sprouts were delicious, I wish I could say the same for the crab legs. When the plate of crab legs arrived to our table, they were covered in some kind of little brown things that looked like bugs. The shell was so soft, that when I went to break open the shell, it just bent and tore. The meat was stuck to the inside of the shell, I had to scrape the meat off the shell to get it off to eat it. The meat was extremely bland and had zero taste to it. I did something I had never done before in my entire life; I left the remaining cluster of crab legs on my plate to be thrown in the trash, instead of taking home the leftovers. I did ask the waiter if he could get me some napkins to wipe the little bugs off the shells, so they wouldn't get on the rest of my food, because they were just falling off the shells and getting on the rest of the food. We had a decent waiter, but that was it. I was hoping better for our 25th, but I guess you can't have everything. read more

Red Lobster - These are the weird looking things that my crab legs were infested with. All of my crab legs! - Seafood Near Me - Las Cruces, New Mexico

placed an order at 5:45, run errands pull up to the location at 7 for a to go order. tell me why i go inside after waiting for 10 minutes and i'm told my order isn't ready. i don't understand the fucking point of placing a fucking order if the fucking idiots on staff won't fucking have it ready. answer me that fucking riddle in what world does that make any fucking sense. everyone is a piece of shit with no work ethic. food is shit and service is horrible horrible horrible. seriously spend your money elsewhere. read more

Have never been a fan of RL but went twice recently because of neighbors. Both times the food was good and plentiful. But today (3/21) the experience was exceptional all due to our server (Louisa). She was prompt, thorough, and never missed a beat. Of you asked for something it was there in seconds. The biggest plus was her personality and attitude. She was so friendly and HAPPY it was contagious - absolutely the very best server I have ever seen in Las Cruces and I've lived here for 15 years. If you are ever eating at RL Las Cruces ask for her and give her a huge tip because she deserves it. Thank You Louisa ‼‼ Gary B read more

Seriously, I don't understand all the bad reviews. I went there today for endless shrimp. The food was good. The service was excellent. Our server was fantastic. It definitely wasn't cheap, but I knew that going in. read more

Went Friday night with a weekly dinner out group of 10. My meal did not arrive for at least 15-20 minutes after the others were served. I inquired and was told it was "coming out"...waited another 5 minutes and decided to cancel my order. It came anyway, about 10 more minutes! I spoke with our server and expressed my sincere disappointment. The server did not apologize, and the manager only made excuses (not enough servers and a larger than normal crowd) I did not want excuses, just apologize. We will not be back, and it is likely that the people in this group will be back. read more

We had a late lunch here today. Our server was very friendly and attentive. We had a Caesar salad, loaded baked potato and fish n chips. My husband liked his fish and chips. My salad was very good and it was big.Unfortunately the potato was very underwhelming. It was on the menu by itself, I expected more. It was a small potato on a plate by itself. No butter just a dab of sour cream, bacon bits and a sprinkling of chives. Not exactly loaded, it was dry. Everything is overpriced but overall we enjoyed our meal read more

Went here for a late dinner on Halloween night because we were expecting Trick or Treaters but they never showed lol. Anyways, they didn't seem to busy but they had customers at the bar and a few tables and we were greeted and seated right away. I noticed the lobster tank was mostly empty and the floors were dirty ( maybe they were cleaning up) so it took away the aesthetics I remember as a kid. The service was fantastic and we already knew what we wanted. I had the "Shrimp your way" special that was all you can eat. They had like nine options of shrimp you could get which was cool, a few new options and the classics ways. The Dragon shrimp was really good and I really enjoyed my Coconut shrimp as well. Everything came out hot and timely and was delicious . I think the price is good and reasonable. Also, their lemonade was really good too! read more

General Manager Joy Hinojosa has apologized for our inconvenience and even gave my brother Luis a gift card of which was accepted as a compromise!! Thank you for caring about your customers!!! read more

Not sure why anyone goes to Red Lobster. Most of the food is microwaved and the cost now is OUT OF control!! They used to have decent lunch specials but now they're specials are more expensive than most restaurants out there. The food is just mediocre at best! read more

Technically a 4.5 for the area. The consistency of the food is amazing and the bar harbor lobster bake is just to die for with the combination of flavors. Consistently excellent service and we have never had a bad experience there. Little things, would be nice to have to have limes for drinks but that's a small thing. Clean environment and professional staff observed social distancing rules and Ilene really amazed us. She was attentive and what an exceptional personality. Thank you for the great evening Ilene !! read more

Not a food option I'd recommend. Came by for lunch with several others joining me. Staff, although friendly, did not attempt to seat my party with me, and I ended up discovering them ten or fifteen minutes after they had already arrived. Service was otherwise excellent by chain restaurant standards other than the outdated menus in use. The food, however, was lackluster. Rolls tasted like unappetizing fatty dough. Chicken tenders seemed like they rolled off the back of a Sysco truck pre-made and were indistinguishable from school cafeteria food. The nine-dollar "seafood" stuffed mushrooms tasted only of mushrooms and a generous coating of cheese, swimming in a melted cheese sauce. For the price point I wouldn't bother. read more

food was great service was awesome - except the hostess. she asked if we wanted to sign up for the rewards and said specifically that we will recieve 10% off our order. I was taken aback and asked her on tonight's order and she said yes. I signed up. come time to pay. I didn't get 10% off she came up and said " I told you next time" no maam you did not. I don't Join those stupid things soo the only reason I joined was up get 10% off. what makes me so mad is the fact she had an friggin smirk on her face even as I repeated back to her!!! so ... No thank you scammers. thank you but no thank you! great way to loose customers. read more

So it's lobster fest and I ordered their lobster feast (or whatever they called it). It was somewhere between ok and meh. - Lobster tail -- Ok, but I had to ask for butter instead of it showing up with the meal. - Butter poached lobster -- Meh. It had a lot of liquid in the bowlish thing they served it in but it was far more water than butter. - Lobster/shirmp pasta -- Extremely meh. -- Very little to almost no lobster, fair amount of shrimp and pasty pasta. Green beans -- Wildly meh. I asked if they were fresh, I was told yes. For the record they were clearly from frozen vice fresh. Overall this is really a 2, but since they just opened for sit down I'll spot them a 3. read more

We made a reservation but the place was not that busy for a Friday night. We were sat by the hostess then were ignored for ten minutes. No greeting, no drink order, no waitress appeared. We finally were addressed by a waitress who appeared to be overwhelmed and disheveled. Mind you, they were not very busy. We finally get our bread and drinks. Only to wait for 30-45 minutes without her saying a word to us or refilling our drinks. The table behind us saw two sets of a couple of people just like us come and go twice during our entire meal. When we did get our meals, my spouse's had a HAIR in it. So we waited for 20 more minutes while my entree got cold waiting for my spouses. We almost just left because my spouse was grossed out at this point. She did not even off to comp his meal. A manager did not come by to apologize. Will not go back to that location. Do not recommend. read more

ok, so my son an RL ate at RL today about 3 and he had one of the big lobster platters and I had a big platter and we got cheese sticks and I got the extra lobster bits on my baked potato and the bacon topped mac n cheese. I'm not usually a mac n cheese fan but these were sooooo good! in fact, we hardly ever, and I mean EVER order cheese sticks but wow, am I glad we did today. they were excellent. the server we had was so top of everything, so thoughtful and helpful and sweet. the whole meal was excellent. read more

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I just spent $48 at the Las Cruces location. My order was wrong, the waiter was rude and the food was sub-par. I left over half of it on my plate because I couldn't make myself choke any more of it down. I would have asked for a manager but figured one wasn't available since I waited over 5 minutes in an empty restaurant for someone to show up just to seat me ‍. This ruined my traditional birthday dinner. Only bright point was the piña colada. That thing is still banging. read more

Welcome to Lobster Roll Reviews, by yours truly. Today, we went to Red Lobster in Las Cruces, NM, to try the chain's new lobster roll. The roll is only offered for lunch and includes French fries for $9.99. Here is my summary review for you: Lobster Roll: It included a grilled top-split hot dog bun that was warm and tender filled with a mixture of lobster meat, basil, mayo, and lemon. The overall flavor was quite nice with a contrast between the warm bun and cool lobster meat. The basil and lemon added some freshness to the roll. The amount of lobster meat was a bit lacking and I ate the entire lobster roll in only four bites (maybe I was hungry?). I know lobster is expensive so maybe I shouldn't harp on the lack of lobster, but ... it was a bit lacking. Everything else: Cheddar Bay biscuits are always delicious and this was no exception. The fries that came with the lobster roll were hot, salty, and tasty. I also had lobster bisque that tasted like lobster bisque, but had no ... lobster ... in it. Bummer. I assign grades for Tasted, Creativity, and Presentation. Taste: B- Creativity: C Presentation: C Not bad, Red Lobster, but work on being more innovative. read more

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Good fine. Service not so good.. salads after meals. Server kept forgetting. Saying it was really busy when it wasn't.

I came in today for my free birthday coupon. You get it when you are signed up with red lobsters email list and enter your birthday. You get to choose between a lobster roll,the lobster pizza or a desert of choice. I walked in and was met by the host who was friendly enough to lead me to the bar and let me know to talk to the bartender about what I would like to eat. So I sat down and was helped out immediately about what I needed. We redeemed my coupon and he got me the vanilla bean cheesecake. Only if I can tell you yelp about how creamy and delicious this cheesecake is. The graham cracker crust is sweet and just awesome. The vanilla bean part you see all the little specks they use from the bean and not the extract. I was in red lobster today for less than five minutes. That how good the service was. Will definitely come try the food after today. read more

Red Lobster - Vanilla bean cheesecake - Seafood Near Me - Las Cruces, New Mexico

Great chain restaurant. Great service and good food. Good location right across street from mall. Nice and open space. Stop by if your in area. read more

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6/18/19 Worst lunch ever!! Second & last time we will go there!! Had 2 orders of the Tuesday special lunch & Both were terrible. It consisted of deep fried fish, scallops, shrimp and clam strips. Everything was mushy, and the clam strips were like leather. Last time it was over cooked lobster and melted butter that tasted like lard. I don't complain, I just don't go back!! J.B. read more

Only thing good was bacon Mac and cheese my lobster was disgusting and my steak was cold when revived !

More than pleasantly surprised by our experience today. I've eaten at this chain in the past & have been disappointed so I'm hesitant to give 5 starts. Today however was an exception. Food was great, service was amazing. Everything came out timely & tasting great. Our waiter Jakob was incredible, & genuinely friendly. If I was a local this I would frequent this Red Lobster read more

What happened to our Red LobSter?,no salad with BAR Harbor bake? I was so disappointed. Poor service.How many no salad dishes do they have? I was to stunned to ask. No soup either.BarHarbor Bake was good,Missing bowl for shells.Management should drive around and see how many restaurants have closed. read more

Unfortunately you can't rate zero stars which is what is deserved and this is my first No star for a Red Lobster. Normally my number one favorite restaurant not in Las Cruces after today. For starters we stood up front at 2:30pm for a good 5 minutes two employees walked by us never acknowledged our presence when the hostess appeared from the restroom asked, Have you been helped? That should have been the sign! The waiter came over to see what we would like in the way of drinks and appetizers. We ordered the Boston Ice tea with cranberry is tasteless my husband's Arnold Palmer which he specified sweet was so sour we didn't finish barely a quarter of our drinks . I ordered broiled flounder with a salad as my side my husband ordered a hamburger with fries. The salad came first although ordered as my side to my meal for lunch in any case he brings the salad immediately asking if the dressing is enough without waiting to see the coverage. The fish was presented on a plate plain no lemon no tartar same as the burger plain dry which was overcooked tomatoes were green salad lettuce on the burger with minimal effort on appearance. Now when I chose Red Lobster I was really expecting a decent meal for a 50 dollar lunch. I felt cheated and would have received better service and food at a fast food restaurant. Your food had blackened spice on my fish was not specified nor expected your service is mediocre the table had crumbs as well as filthy menus. I never saw a manager on site during our eating experience and I wont be back for another overpriced poor customer service for a meal. Your whole crew should spend much needed training in another Red Lobster like Albuquerque or Santa Fe they know what Darwin Industries expect to keep return customers. You all are batting one and done lesson learned buhbye read more

Dropped in for lunch and the obligatory cocktail. Fairly busy but were seated quickly even after my insistence on booth seating. Didnt catch our servers name sadly because he deserves direct praise. He was wonderful with cocktail suggestions. We went for the Mango Mai Tai and it was yummy. Fruity like I like it and enough booze to feel it but stay upright ;) . We had an Admirals Feast and an Ultimate Feast. We substituted additional fried clams for the shrimp in the Admirals (eewww, little water roaches). Everything was delicious, crunchy and cooked just right. I loved the flounder, wow! The champagne vinaigrette on the salad was out of this world. I'd go back just for salad. The Ultimate Feast was just that. Huge crab legs, a sizeable lobster tail and lots of shrimp. The tail was tender, sweet and juicy with and without the clarified butter. Delicious. Meaty crab legs and , from what I'm told LOL, the shrimp were excellent in both forms. Our waiter was on the spot with biscuits, suggestions (among them the apple crostada which was so rich and tasty!)and refills. Wish I knew his name because he is an asset to RL. All in all a nice lunch out. read more

JASMIN!!! amazing server, that girl is going places! Was in to eat there a few weeks ago and she blew me away! young girl with spunk but also a big heart and charming personality. read more

In the past, I have not reviewed any of the major chain restaurants, but since we do eat at them occasionally, I decided to review the ones that are located here in Las Cruces. My last experience was last week, went we went out to celebrate an anniversary. My lobster, garlic shrimp, and shrimp scampi entree, including the rice pilaf was very good. The cheesy biscuits are always good. Everyone else enjoyed their entrees too. So, when we do visit a chain restaurant, the Red Lobster is good option. read more

March 15, went to our local Red Lobster for birthday dinner. The restaurant was not serving salads, out of Romaine even though there is a market across the street. I ordered the lobster feast, which was over cooked. My lobster was not hot and rubbery in texture. The lobster bisque was good as was the calamari. But spend almost $30 on a dish not being hot and over cooked is unacceptable. read more